You went above and beyond to make this happen for us, and we really do appreciate that so muchDiane M(Daughter of Resident/Service User)
You went above and beyond to make this happen for us, and we really do appreciate that so muchDiane M(Daughter of Resident/Service User)
Located in Croydon, Albany Lodge provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside the home features a beautifully landscaped garden with a patio area.
Set in the...
Located in Croydon, Albany Lodge provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside the home features a beautifully landscaped garden with a patio area.
Set in the very convenient location of St James’ Road, residents can make the most of the local amenities, including restaurants, shops and excellent transport links. There is always something to look forward to with a schedule of regular activities and outings for residents.
Contact Albany Lodge to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Albany Lodge for full pricing details and T&Cs.
Albany Lodge has a Review Score of 8.2 (8.150) out of 10, based on 3 reviews in the last 2 years.
Over all time Albany Lodge has 115 reviews.
Our sister has been to Albany Lodge 3 times for respite, she looks forward to going to see the friends she has made there, the lifestyle lead, three other staff members in particular and all the rest of the staff. When your loved one is happy and contented it makes it a bit easier in leaving her,...
Our sister has been to Albany Lodge 3 times for respite, she looks forward to going to see the friends she has made there, the lifestyle lead, three other staff members in particular and all the rest of the staff. When your loved one is happy and contented it makes it a bit easier in leaving her, she enjoys the food and said it is very nice, she has her hair done as well while there and enjoys the activities. We as the family, find Albany Lodge very clean, the staff are all very welcoming and look after our sister well. We as the family, would not send her anywhere else a big thank you to the clinical lead, for overseeing her respite.
We appreciate your wonderful feedback about Albany Lodge. It's heartwarming to hear that your sister enjoys her time there and looks forward to reuniting with friends and the caring staff. Knowing that she is happy and contented during her visits provides great comfort. We're glad to hear she...
We appreciate your wonderful feedback about Albany Lodge. It's heartwarming to hear that your sister enjoys her time there and looks forward to reuniting with friends and the caring staff. Knowing that she is happy and contented during her visits provides great comfort. We're glad to hear she enjoys the food, activities and even has her hair done while at Albany Lodge. Your observation of the cleanliness and the warm welcome provided by the staff is truly appreciated. Thank you for your trust in our care and for taking the time to share your gratitude.
The entertainment/activity team are amazing. There is always an activity going on when I visit mum and although she can’t always participate they do try to include her in what they do. You can sometimes hear the laughter when you get out of the lift which is so uplifting to hear. All the activity...
The carers are very kind and caring to mum and she always looks nice.
Overall my friend is cared for but I have to keep asking for certain things to be done, such as hand and feet nail cutting, hair cutting. Sadly some of his clothing has disappeared even though it was fully labelled! I do get things done/sorted but it tasks a lot of asking/nagging. He is treated...
Overall my friend is cared for but I have to keep asking for certain things to be done, such as hand and feet nail cutting, hair cutting. Sadly some of his clothing has disappeared even though it was fully labelled! I do get things done/sorted but it tasks a lot of asking/nagging. He is treated with kindness but does need a lot of assistance.
I am very pleased with the improvements with my mother. She has been out of bed and has her catheter out. This home is wonderful, and the staff are so friendly and helpful. I couldn't thank them enough.
I am very pleased with the improvements with my mother. She has been out of bed and has her catheter out. This home is wonderful, and the staff are so friendly and helpful. I couldn't thank them enough.
Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
A huge thank you to the entertainment/activities team for organising a room and supplying the food for a small family gathering which meant mum could celebrate with dad on his birthday, something we haven't been able to do for quite a number of years. You went above and beyond to make this happen...
A huge thank you to the entertainment/activities team for organising a room and supplying the food for a small family gathering which meant mum could celebrate with dad on his birthday, something we haven't been able to do for quite a number of years. You went above and beyond to make this happen for us, and we really do appreciate that so much, it was a perfect afternoon.
Thank you for your kind words. Our highly experienced team aim to always provide the best care for your loved ones. Our varied activity programme helps to create a happy and friendly environment for our residents and our staff alike, making each day more meaningful. We are pleased to hear that your Dad enjoyed his birthday celebrations with his loved ones. Your feedback will be shared with the team.
The bridge in the communication gap has been rectified. I'm more involved and carried along in the care of my uncle. Was pleased in the state I met my uncle when I visited unannounced. All my worries/concerns before this time were allayed in the family meeting I attended today. Is a very good forum...
The bridge in the communication gap has been rectified. I'm more involved and carried along in the care of my uncle. Was pleased in the state I met my uncle when I visited unannounced. All my worries/concerns before this time were allayed in the family meeting I attended today. Is a very good forum to get detailed information on happenings/future plans. Staff are very friendly/accommodating. I will recommend Albany Lodge Nursing Home to anyone with confidence.
My husband went and requested for the sheets to be changed and a staff member changed the sheets which were very worn and...
Very poor. A real shame for the residents.
We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service. The home has purchased brand new bedding a few months ago and the Home Manager has personally gone to supervise to ensure all the new sheets are being...
We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service. The home has purchased brand new bedding a few months ago and the Home Manager has personally gone to supervise to ensure all the new sheets are being used. It might be the case that there was still some old bedding rotating through the laundry and had not been disposed of for which we'd like to apologize. We would like to ensure you that the sheets are changed following bathing/showering and also as and when required.We would like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at 020 8684 4994 at your earliest convenience, it would be greatly appreciated.
I came to Albany Lodge after a hospital stay prior to a return home and had no idea what to expect. From the outset, all the staff at Albany Lodge - management, nursing, care, reception, housekeeping, and maintenance - have been truly excellent. They have all taken the time to get to know me and to...
I came to Albany Lodge after a hospital stay prior to a return home and had no idea what to expect. From the outset, all the staff at Albany Lodge - management, nursing, care, reception, housekeeping, and maintenance - have been truly excellent. They have all taken the time to get to know me and to support me during a difficult period. They are keen to explore what I need and to provide it, whether that be croissants, emotional support, or a laugh and a joke. If you or a loved one needs residential care I can recommend Albany Lodge unreservedly. I will find it difficult to leave when the time comes.
Thank you for the care and support you've given our family. Albany is professional. The food that you catered for my dad's party was wonderful. In general, Albany's care service has been excellent.
Thank you for the care and support you've given our family. Albany is professional. The food that you catered for my dad's party was wonderful. In general, Albany's care service has been excellent.
Thank you for your feedback, our caring team will be very pleased to read your appreciation. It is a pleasure for us all to care for your dad.
Kind and friendly home. Care shown to my family is amazing. Meals are very good and all the staff are very caring.
Kind and friendly home. Care shown to my family is amazing. Meals are very good and all the staff are very caring.
Thank you for leaving us a wonderful review! Here, at Albany Lodge, we strive to be homely and welcoming to all of our extended family.
So big thanks to...
So big thanks to all concerned.
Many thanks for your review Lucy and we are so happy that the care we are showing to your grandmother is at a standard that makes your grandmother and your family happy. We aim to ensure all residents are cared for with love, compassion, dignity and professionalism. Many thanks again for such a lovely review.
I recently visited a friend of mine who I’ve known for many years and came to Albany Lodge last December. I was so happy to see the care that she has been receiving and the warmth and friendly nature of all the staff. It felt like a real home from home. Thank you!
I recently visited a friend of mine who I’ve known for many years and came to Albany Lodge last December. I was so happy to see the care that she has been receiving and the warmth and friendly nature of all the staff. It felt like a real home from home. Thank you!
Thank you for sharing your views and feelings about the care your friend is recieving. It is always lovely to have positive feedback and makes our roles as carers that much more satisfying. We always love to hear how the care we provide has a positive impact on the residents we care for and when...
Thank you for sharing your views and feelings about the care your friend is recieving. It is always lovely to have positive feedback and makes our roles as carers that much more satisfying. We always love to hear how the care we provide has a positive impact on the residents we care for and when they are unable to tell us, we rely on those they love. We will continue to care with the passion we have for all the residents within our home.
I am extremely happy with the service at Albany Lodge. The staff there are always so kind and helpful and take very good care of my grandmother by the looks of it. Her room is always kept quite tidy and you can see the staff work so hard in keeping their residents comfortable and safe.
I am extremely happy with the service at Albany Lodge. The staff there are always so kind and helpful and take very good care of my grandmother by the looks of it. Her room is always kept quite tidy and you can see the staff work so hard in keeping their residents comfortable and safe.
Thank you for your positive feedback towards Albany Lodge Nursing Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your grandmother has settled in. If there is anything more we can do, please do not hesitate to reach out.
I am extremely pleased with my mother's care, the staff are warm and friendly, my mother's room is always very clean and tidy. I always have a pleasant experience when visiting my mother.
I am extremely pleased with my mother's care, the staff are warm and friendly, my mother's room is always very clean and tidy. I always have a pleasant experience when visiting my mother.
Thank you for your very positive feedback. We are delighted that you chose us as your preferred home for your mother. It is our pleasure to care for your Mum and to see her comfortable and happy. We shall pass on your compliments to our amazing team.
I'm so thankful to the manager and all the staff who have made my dad's life as full and happy as possible during the hardest bleakest days. The manner and care afforded families and friends during the covid Pandemic has been nothing short of heroic. So reassuring.
I'm so thankful to the manager and all the staff who have made my dad's life as full and happy as possible during the hardest bleakest days. The manner and care afforded families and friends during the covid Pandemic has been nothing short of heroic. So reassuring.
These are difficult times and the pandemic affected us all. The motivation for us all to continue was the dedication and care that every resident at Albany Lodge deserves. We are happy that we have come through, what appears to be the worst of it, and are still caring for our residents with the...
These are difficult times and the pandemic affected us all. The motivation for us all to continue was the dedication and care that every resident at Albany Lodge deserves. We are happy that we have come through, what appears to be the worst of it, and are still caring for our residents with the same valor and committment. Thank you so much for your review. We appreciate you and your loved one tremendously.
My grandmother has been at Albany Lodge since 2020. At the home, I have found all the staff from the manager to the nursing staff, friendly, professional, kind, and helpful. Nothing is too much trouble. They treat the residents and their families with respect. I often see the staff sitting with...
My grandmother has been at Albany Lodge since 2020. At the home, I have found all the staff from the manager to the nursing staff, friendly, professional, kind, and helpful. Nothing is too much trouble. They treat the residents and their families with respect. I often see the staff sitting with the residents having a laugh and joke. The facilities are clean and well kept. My grandmother always looks clean and well presented. There is a great choice of meals provided. They are well presented and nutritious. I am 100% satisfied with her care.
We are always pleased to receive such lovely reviews and it goes towards the strong sense of pride we all feel at Albany Lodge when a resident and their loved ones are clearly happy with the care we provide. We will continue to strive for excellence and continually look towards ways of improving our standards.
Mum became a resident at Albany Lodge in March 2021 after a stay in hospital. Since she has been in Albany Lodge she has regained her old self. She is happy and content and always has praise for the staff and the way they attend to her personal and emotional needs. I also have noticed how attentive...
Mum became a resident at Albany Lodge in March 2021 after a stay in hospital. Since she has been in Albany Lodge she has regained her old self. She is happy and content and always has praise for the staff and the way they attend to her personal and emotional needs. I also have noticed how attentive they are to her needs. Nothing is too much trouble for the staff.
Your mum is a wonderful lady who we take great pride in supporting. We always try to ensure that all residents are treated with kindness and their independence is maintained. Thank you for such a lovely review and so happy to hear that she is also very happy.
Level of hygiene care low - hair scalp scabs - lack of washing hair. Heals turned black. Toenails not cut. No coat/hat when leaving home to hospital. From home to ambulance no weather protection. No socks, no hat, no jacket! Wearing other people's clothes. Name tagged in his clothes, his clothes...
Receptionist - English not first language - cannot understand me or them very, very very, frustrating. Messages not passed on. Callbacks not received cannot wait for him to be moved!
It always saddens us when a resident leaves us to live elsewhere, thinking we had built up a good relationship with relatives, only to find they were unhappy with the care provided. The issues outlined are not accurate but sadly this lady feels they are. We do our level best to ensure that all...
It always saddens us when a resident leaves us to live elsewhere, thinking we had built up a good relationship with relatives, only to find they were unhappy with the care provided. The issues outlined are not accurate but sadly this lady feels they are. We do our level best to ensure that all concerns are freely raised and dealt with in the best interest of the resident. It would not be realistic to say there are never any concerns in a 100 bedded home. We wish this resident all the very best in his new home.
I found the staff and management of the home to be friendly, helpful, and flexible. Building and facilities are clean and well maintained.
I found the staff and management of the home to be friendly, helpful, and flexible. Building and facilities are clean and well maintained.
Had an enjoyable meeting with the management staff. Had a lateral flow test on arrival and was met within a clean, secure and professional environment. I would definitely recommend this facility and their staff.
Had an enjoyable meeting with the management staff. Had a lateral flow test on arrival and was met within a clean, secure and professional environment. I would definitely recommend this facility and their staff.
It is always a pleasure to welcome visitors to Albany Lodge and we strive to ensure that the visitors and those working and living in the home are kept safe at all times. We pride ourselves on our environment and are mindful that in these difficult times, we must keep the home as clean and infection-free as possible. It was a lovely visit and I thank you Paul for your very kind review.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
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With 16 years of experience as a Registered Nurse, I have worked in various settings, including hospitals, community health, and social care.
Caring...
With 16 years of experience as a Registered Nurse, I have worked in various settings, including hospitals, community health, and social care.
Caring has always been my passion, and I find joy in making a positive difference in people’s lives. Over the years, I have developed a deep understanding of individual needs, which shapes my approach to care.
As a Home Manager, I focus on providing personalised, person-centred care for our residents. I am dedicated to building strong relationships with staff, families, and stakeholders, as collaboration is essential for delivering exceptional care. Inspiring others and fostering a supportive culture within our team is important to me.
At Albany Lodge, your well-being is our top priority. We invite you to visit and explore our home at any time. Our goal is to create a warm and welcoming environment where you feel valued and respected.We look forward to welcoming you and ensuring your stay with us is fulfilling and enjoyable.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Albany Lodge to verify any information. View our terms and conditions. Albany Lodge has an Enhanced Service -what an Enhanced Service includes.