Albany Lodge Nursing Home

201 St James's Road, Croydon CR0 2BZ
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9.5 114 Reviews
  • Albany Lodge Nursing Home, Croydon
Albany Lodge Nursing Home is a purpose-built nursing home situated on St James’ Road, Croydon offering 100 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Albany Lodge Nursing Home is set in the very convenient location of St James’ Road, where there are many restaurants, shops and excellent transport links.

The home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Albany Lodge Nursing Home has the expertise and facilities to take care of residents or loved ones where care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of the residents and staff.

The home offers a full range of care options to 100 residents, from nursing care to dedicated support for those living with dementia.

The highly experienced team are committed to enabling residents to live the life they choose.

Albany Lodge Nursing Home is run as a family home so families and loved ones will be welcomed and cared for with compassion and comfort always in mind.

Albany Lodge Nursing Home's approach to care is centred around family values and place great importance on working with families and friends as part of the caring process.

The aim is to make a difference in the lives of each and every resident by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Nursing Care: £1750 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1750

All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.

These prices are only a guideline, please contact Albany Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Tucker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)
  • Single Rooms with Ensuite Wet Room (100)

Visiting

  • No restrictions for visiting times.

Parking

  • Car park available via Milton Road.

Albany Lodge Nursing Home Reviews (114)

9.5

Albany Lodge Nursing Home has a Review Score of 9.5 (9.535) out of 10, based on 16 reviews in the last 2 years.
Over all time Albany Lodge Nursing Home has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Albany Lodge Nursing Home
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Total of 114, showing 21-40
Review from Kim D (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The entertainment/activity team are amazing. There is always an activity going on when I visit mum and although she can’t always participate they do try to include her in what they do. You can sometimes hear the laughter when you get out of the lift which is so uplifting to hear. All the activity team
are very caring and kind with all the residents, mum has dementia and they are excellent with her.
The carers are very kind and caring to mum and she always looks nice.
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Review from P M (Friend of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my friend is cared for but I have to keep asking for certain things to be done, such as hand and feet nail cutting, hair cutting. Sadly some of his clothing has disappeared even though it was fully labelled! I do get things done/sorted but it tasks a lot of asking/nagging. He is treated with
kindness but does need a lot of assistance.
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Review from Roxana D (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the improvements with my mother. She has been out of bed and has her catheter out. This home is wonderful, and the staff are so friendly and helpful. I couldn't thank them enough.
Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Diane M (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to the entertainment/activities team for organising a room and supplying the food for a small family gathering which meant mum could celebrate with dad on his birthday, something we haven't been able to do for quite a number of years. You went above and beyond to make this happen for
us, and we really do appreciate that so much, it was a perfect afternoon.
Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

Thank you for your kind words. Our highly experienced team aim to always provide the best care for your loved ones. Our varied activity programme helps to create a happy and friendly environment for our residents and our staff alike, making each day more meaningful. We are pleased to hear that your Dad enjoyed his birthday celebrations with his loved ones. Your feedback will be shared with the team.

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Review from Mairo M (Niece of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The bridge in the communication gap has been rectified. I'm more involved and carried along in the care of my uncle. Was pleased in the state I met my uncle when I visited unannounced. All my worries/concerns before this time were allayed in the family meeting I attended today. Is a very good forum
to get detailed information on happenings/future plans. Staff are very friendly/accommodating. I will recommend Albany Lodge Nursing Home to anyone with confidence.
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Review from Sharon E (Daughter-in-law of Resident) published on 27 October 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
I visited the home today the 16th of October 2022. I found my mother-in-law's bed sheets very dirty. I went to ask for a glass and the staff was sitting and chatting.
My husband went and requested for the sheets to be changed and a staff member changed the sheets which were very worn and yellow.
The
staff in this home needs to be more attentive and the bedding for this home needs to be updated.
How long would it have taken to change the sheets if we hadn't visited today?
Very poor. A real shame for the residents.
Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service. The home has purchased brand new bedding a few months ago and the Home Manager has personally gone to supervise to ensure all the new sheets are being used. It might be the case that there was still some old bedding rotating through the laundry and had not been disposed of for which we'd like to apologize. We would like to ensure you that the sheets are changed following bathing/showering and also as and when required.
We would like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at 020 8684 4994 at your earliest convenience, it would be greatly appreciated.

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Review from Martin S (Respite Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to Albany Lodge after a hospital stay prior to a return home and had no idea what to expect. From the outset, all the staff at Albany Lodge - management, nursing, care, reception, housekeeping, and maintenance - have been truly excellent. They have all taken the time to get to know me and to
support me during a difficult period. They are keen to explore what I need and to provide it, whether that be croissants, emotional support, or a laugh and a joke. If you or a loved one needs residential care I can recommend Albany Lodge unreservedly. I will find it difficult to leave when the time comes.
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Review from Cherisse W (Daughter of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the care and support you've given our family. Albany is professional. The food that you catered for my dad's party was wonderful. In general, Albany's care service has been excellent.
Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for your feedback, our caring team will be very pleased to read your appreciation. It is a pleasure for us all to care for your dad.

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Review from Lucy F (Granddaughter of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and friendly home. Care shown to my family is amazing. Meals are very good and all the staff are very caring.
Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for leaving us a wonderful review! Here, at Albany Lodge, we strive to be homely and welcoming to all of our extended family.

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Review from A F (Daughter-in-law of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today was the first time I have been able to go inside, what a lovely surprise. The staff were all very friendly, the home was very clean. The lounge and bedroom, spacious. l must admit the outside does not do it justice. My mother in law seems very content and well looked after.
So big thanks to all
concerned.
Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

Many thanks for your review Lucy and we are so happy that the care we are showing to your grandmother is at a standard that makes your grandmother and your family happy. We aim to ensure all residents are cared for with love, compassion, dignity and professionalism. Many thanks again for such a lovely review.

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Review from Jamey S (Friend of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited a friend of mine who I’ve known for many years and came to Albany Lodge last December. I was so happy to see the care that she has been receiving and the warmth and friendly nature of all the staff. It felt like a real home from home. Thank you!
Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

Thank you for sharing your views and feelings about the care your friend is recieving. It is always lovely to have positive feedback and makes our roles as carers that much more satisfying. We always love to hear how the care we provide has a positive impact on the residents we care for and when they are unable to tell us, we rely on those they love. We will continue to care with the passion we have for all the residents within our home.

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Review from Tia T (Granddaughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the service at Albany Lodge. The staff there are always so kind and helpful and take very good care of my grandmother by the looks of it. Her room is always kept quite tidy and you can see the staff work so hard in keeping their residents comfortable and safe.
Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for your positive feedback towards Albany Lodge Nursing Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your grandmother has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from Nicole J (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with my mother's care, the staff are warm and friendly, my mother's room is always very clean and tidy. I always have a pleasant experience when visiting my mother.
Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for your very positive feedback. We are delighted that you chose us as your preferred home for your mother. It is our pleasure to care for your Mum and to see her comfortable and happy. We shall pass on your compliments to our amazing team.

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Review from G A (Daughter of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so thankful to the manager and all the staff who have made my dad's life as full and happy as possible during the hardest bleakest days. The manner and care afforded families and friends during the covid Pandemic has been nothing short of heroic. So reassuring.
Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

These are difficult times and the pandemic affected us all. The motivation for us all to continue was the dedication and care that every resident at Albany Lodge deserves. We are happy that we have come through, what appears to be the worst of it, and are still caring for our residents with the same valor and committment. Thank you so much for your review. We appreciate you and your loved one tremendously.

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Review from E R (Granddaughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been at Albany Lodge since 2020. At the home, I have found all the staff from the manager to the nursing staff, friendly, professional, kind, and helpful. Nothing is too much trouble. They treat the residents and their families with respect. I often see the staff sitting with the
residents having a laugh and joke. The facilities are clean and well kept. My grandmother always looks clean and well presented. There is a great choice of meals provided. They are well presented and nutritious. I am 100% satisfied with her care.
Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

We are always pleased to receive such lovely reviews and it goes towards the strong sense of pride we all feel at Albany Lodge when a resident and their loved ones are clearly happy with the care we provide. We will continue to strive for excellence and continually look towards ways of improving our standards.

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Review from S R (Son of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum became a resident at Albany Lodge in March 2021 after a stay in hospital. Since she has been in Albany Lodge she has regained her old self. She is happy and content and always has praise for the staff and the way they attend to her personal and emotional needs. I also have noticed how attentive
they are to her needs. Nothing is too much trouble for the staff.
Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

Your mum is a wonderful lady who we take great pride in supporting. We always try to ensure that all residents are treated with kindness and their independence is maintained. Thank you for such a lovely review and so happy to hear that she is also very happy.

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Review from A F (Wife of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Level of hygiene care low - hair scalp scabs - lack of washing hair. Heals turned black. Toenails not cut. No coat/hat when leaving home to hospital. From home to ambulance no weather protection. No socks, no hat, no jacket! Wearing other people's clothes. Name tagged in his clothes, his clothes missing.
Underwear not his with holes. Embarrassed at hospital when undressing him. Nurses rude - not giving names when requested. Reading wrong medical records - missed care chiropodist because wrong medical records read!
Receptionist - English not first language - cannot understand me or them very, very very, frustrating. Messages not passed on. Callbacks not received cannot wait for him to be moved!
Reply from Monika Jankauskaite, Marketing Assistant at Albany Lodge Nursing Home

It always saddens us when a resident leaves us to live elsewhere, thinking we had built up a good relationship with relatives, only to find they were unhappy with the care provided. The issues outlined are not accurate but sadly this lady feels they are. We do our level best to ensure that all concerns are freely raised and dealt with in the best interest of the resident. It would not be realistic to say there are never any concerns in a 100 bedded home. We wish this resident all the very best in his new home.

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Review from Maurice K (Brother-in-law of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff and management of the home to be friendly, helpful, and flexible. Building and facilities are clean and well maintained.
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Review from Paul A (Son of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had an enjoyable meeting with the management staff. Had a lateral flow test on arrival and was met within a clean, secure and professional environment. I would definitely recommend this facility and their staff.
Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

It is always a pleasure to welcome visitors to Albany Lodge and we strive to ensure that the visitors and those working and living in the home are kept safe at all times. We pride ourselves on our environment and are mindful that in these difficult times, we must keep the home as clean and infection-free as possible. It was a lovely visit and I thank you Paul for your very kind review.

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Review from Joyce R (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Albany Lodge for five years, January 2016 - January 2021. Everybody at the home, from the manager, nursing staff, helpers, entertainment, hospitality, cleaning, reception, all really cared for my mum as though she was family. Whenever I turned up for a visit, I was made
welcome, and Mum was always clean and tidy, and her room immaculate. Every time she was wearing different, well-laundered clothes, and there were appointments for hair, opticians etc. There was even a well-kept garden for her to enjoy. Entertainment was regularly laid on, and Mum has taken to the restaurant and Lounge. Mum was 100 in 2020, and the staff laid on a special event for her and all the family. A cake was always baked and Happy Birthday sang by the staff on all occasions. The staff cared for her brilliantly and, when she died, they were as upset as we were. I would like to say a big thank you to everybody who made my Mum as comfortable as possible in her last years, still smiling.
Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

The loss of any resident is always heartbreaking and although inevitable, it never ceases to have an effect on us all. Your Mum was an amazing lady who battled the odds and managed to stay with us right up to her 100th birthday, always with a smile and always great company. It was a pleasure to look after this beautiful lady and she will be missed.

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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Albany Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Albany Lodge Nursing Home is calculated as follows: ( (144 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 189 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Albany Lodge Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 16 Positive Reviews ÷ 20 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (5)

Sarah

Sarah Tucker

Job Title: Home Manager Joined: 2023

I’m Sarah Tucker, the Home Manager. With 16 years of experience as a Registered Nurse, I’ve worked in hospitals, communities, and social care. Caring has always been my passion, and I find immense joy in making a positive difference in people’s lives. Having served as a Care Home Manager and Regional Support Manager has empowered me to provide individualised person-centred care for my residents, fostering strong relationships with staff, relatives, and stakeholders, and serving as inspiration for others.


Feel free to visit and explore the home at any time. Your well-being is our priority, and we look forward to creating a warm and supportive environment for you at Albany Lodge Nursing Home.

Cindy

Cindy Almaroof

Job Title: Deputy Manager Joined: 2022

Hi, I'm Cindy!


I am a Registered Nurse with extensive experience in care home and hospital management. I am passionate about delivering high-quality care, as well as being dedicated to improving the lives of residents.


My philosophy centres on the belief that compassionate care has lasting rewards. Outside of work, I enjoy Gospel music, spending time with my children, and draw inspiration from my Christian faith.

Lea

Lea Bridgen

Job Title: Receptionist Joined: 2022

My name is Lea, and I work as a receptionist here, at Albany Lodge Nursing Home. Although I have only been with the team for four weeks, I have enjoyed working alongside such kind and lovely people each day. Meeting all our lovely residents is such a joy.


I have had a long career within the care sector for over 20 years. I started my career in 2003 as a health care assistant and then became a carer. I then went on to be an activities coordinator. I have worked and studied hard to work my way up the ranks, such as senior healthcare assistant, and then become a team leader.


After many years in different roles within the care sector, I became a receptionist/administrator, which I really enjoy.

Maria

Maria Pearson

Job Title: Head of Housekeeping

I have worked in Albany Lodge Nursing Home for many years and the reason why I love it here is down to the camaraderie of my colleagues and residents alike. The home is warm and friendly, creating an amazing atmosphere for all that live and work here. My focus is on maintaining the hygiene of the home, keeping all areas clean and ensuring the well-being of residents and staff.

Adam

Adam Huxley

Job Title: Chef

I take great pleasure in creating and presenting amazing dishes for our residents. The satisfaction I receive whenever I hear a resident say they enjoyed the food is indescribable. I believe that the way in which food is presented plays an essential part of the residents' health & well-being. With much confidence, I can say I love my job!

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