Albany Lodge Nursing Home

201 St James's Road, Croydon CR0 2BZ
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9.5 114 Reviews
  • Albany Lodge Nursing Home, Croydon
Albany Lodge Nursing Home is a purpose-built nursing home situated on St James’ Road, Croydon offering 100 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Albany Lodge Nursing Home is set in the very convenient location of St James’ Road, where there are many restaurants, shops and excellent transport links.

The home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Albany Lodge Nursing Home has the expertise and facilities to take care of residents or loved ones where care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of the residents and staff.

The home offers a full range of care options to 100 residents, from nursing care to dedicated support for those living with dementia.

The highly experienced team are committed to enabling residents to live the life they choose.

Albany Lodge Nursing Home is run as a family home so families and loved ones will be welcomed and cared for with compassion and comfort always in mind.

Albany Lodge Nursing Home's approach to care is centred around family values and place great importance on working with families and friends as part of the caring process.

The aim is to make a difference in the lives of each and every resident by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Nursing Care: £1750 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1750

All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.

These prices are only a guideline, please contact Albany Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Tucker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)
  • Single Rooms with Ensuite Wet Room (100)

Visiting

  • No restrictions for visiting times.

Parking

  • Car park available via Milton Road.

Albany Lodge Nursing Home Reviews (114)

9.5

Albany Lodge Nursing Home has a Review Score of 9.5 (9.535) out of 10, based on 16 reviews in the last 2 years.
Over all time Albany Lodge Nursing Home has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Albany Lodge Nursing Home
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Total of 114, showing 61-80
Review from Sean H (Son of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are excellent.
The chef is awesome. Nothing is too much trouble. Thank you.
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Review from T P (Wife of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been here for almost a month. He said the other day "I am pleased you found this place. They are friendly and meet my needs." He likes the food too - he needs a special diet. I am pleased that he has a male carer.
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Review from L A (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dependent on carers, I feel happier with care provided for my mother. The food choices need further options and variety. If certain members of staff are available I feel better care is provided. The place needs updating with some new equipment, beds, curtains, cupboards, would be beneficial.
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Review from Sam M (Sister of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions count. The receptionist was very welcoming and helpful. The home was cosy and clean and bright. My sister's room is bright and clean. The home seemed very secure.


A surprisingly lovely place.


Thank you.

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Review from Heather C (Niece of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the standard of care given to my aunt since she has been at Albany Lodge. She improved in the physical and mental health for several months because of the standard of care. Thank you all.
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Review from Charlene G (Granddaughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic nurses, very polite. Clean. Very good staff and manager.
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Review from Janet L (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Albany Lodge is a bright, cheerful home with staff that smile and are always eager to help.
I can't say how much myself and family are relieved and happy to see our mother in this safe environment.
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Review from P G (Son of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 5 weeks that my mother has been there, she has not wanted to go home once.
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Review from G S (Son of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Albany Lodge is one of the modern, nice places for elderly people. More importantly, the quality of care they provide for my Dad is fantastic. The staff are friendly and helpful, particularly when you want to know how my Dad's day went. May they continue to provide quality care always.
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Review from Bruce F (Son of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the staff have been friendly and treat my mother well. The trips out for residents are very good and have been much appreciated.


The receptionists are extremely welcoming.


A matter of real concern still continues - our mother's underwear that keeps being damaged, seemingly in the washing machines?

As she is a private resident, the home does not provide replacement underwear. As this happens so often and not all her underwear can be accounted for, is this not time for the senior management of this company to get involved to remedy this bad practice?
Reply from Aileen Nimmo, Sales & Marketing at Albany Lodge Nursing Home

At Albany Lodge we take all concerns seriously and the manager has an open door policy for all concerns to be discussed. It is rare that items are damaged but when they are, we do endeavour to investigate causes and reach satisfactory outcomes for all concerned.

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Review from R B S P (Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mow 94+ and having no previous direct experiences of care home living, I believe adjustments to the life can be more difficult for some than others.
I have enjoyed establishing a good rapport with staff and other residents in my two and two-thirds years to date.
In my experience, special mention is
worthy concerning care and support by senior registered nurses, particularly the lady usually based at the nurse's office on Windmill Suite, whose attention and expertise on behalf of residents (and families) is exemplary, including two colleagues.
Having been here during several changes of management, it is hoped that benefits will be understood and planning will ensue.
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Review from M E (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Albany Lodge since March this year and I have been very impressed with her care here. The staff are very professional and friendly and treat mum very well. I would have no hesitation in recommending Albany Lodge. Maybe a few more activities for the residents would be good but otherwise,
thank you Albany Lodge, for all you are doing for mum.
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Review from Sylvia H (Wife of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very sad that my husband has to be in a nursing home but I know this is the best place for him. He is well looked after and I know he is safe.
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Review from Douglas M (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is happy and content in the home. The staff are friendly, supportive and caring, particularly the nursing staff.
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Review from Kathleen J (Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a resident here now, having recovered strength etc. I care for myself in the knowledge that the necessary care is available if necessary. Everyone is extremely kind and helpful. The cleanliness here is outstanding. The food, on the whole, is good, helpings are generous and kitchen staff always
helpful.
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Review from Richard S (Husband of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care and assistance my wife is provided with.
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Review from J M (Partner of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the people and the home.
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Review from Stephen H (Son of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving in April 2016, my mother has been extremely well cared for by a committed and friendly staff.
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Review from Ian S (Respite Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very ill last September and have been gradually nursed back to my previous good health.
There have been one or two hitches but the carers and manager have been so supportive. I have been a bit cantankerous in my old age and I have nothing but praise for the staff in dealing with me.
The food
is excellent and I hate to miss a meal!
All in all, I would come back if I had a relapse.
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Review from K S (Granddaughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I was present for my grandad's ward run. The doctor was very pleasant, with a happy disposition. My grandad was very responsive to him and they both exchanged genuine smiles during the time.
The doctor was proactive in checking Grandad's chest, suggesting appropriate care and prescribing meds,
which was good, given I had noticed Grandad to be quite chesty during my visit.
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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Albany Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Albany Lodge Nursing Home is calculated as follows: ( (144 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 189 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Albany Lodge Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 16 Positive Reviews ÷ 20 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Sarah

Sarah Tucker

Job Title: Home Manager Joined: 2023

I’m Sarah Tucker, the Home Manager. With 16 years of experience as a Registered Nurse, I’ve worked in hospitals, communities, and social care. Caring has always been my passion, and I find immense joy in making a positive difference in people’s lives. Having served as a Care Home Manager and Regional Support Manager has empowered me to provide individualised person-centred care for my residents, fostering strong relationships with staff, relatives, and stakeholders, and serving as inspiration for others.


Feel free to visit and explore the home at any time. Your well-being is our priority, and we look forward to creating a warm and supportive environment for you at Albany Lodge Nursing Home.

Cindy

Cindy Almaroof

Job Title: Deputy Manager Joined: 2022

Hi, I'm Cindy!


I am a Registered Nurse with extensive experience in care home and hospital management. I am passionate about delivering high-quality care, as well as being dedicated to improving the lives of residents.


My philosophy centres on the belief that compassionate care has lasting rewards. Outside of work, I enjoy Gospel music, spending time with my children, and draw inspiration from my Christian faith.

Lea

Lea Bridgen

Job Title: Receptionist Joined: 2022

My name is Lea, and I work as a receptionist here, at Albany Lodge Nursing Home. Although I have only been with the team for four weeks, I have enjoyed working alongside such kind and lovely people each day. Meeting all our lovely residents is such a joy.


I have had a long career within the care sector for over 20 years. I started my career in 2003 as a health care assistant and then became a carer. I then went on to be an activities coordinator. I have worked and studied hard to work my way up the ranks, such as senior healthcare assistant, and then become a team leader.


After many years in different roles within the care sector, I became a receptionist/administrator, which I really enjoy.

Maria

Maria Pearson

Job Title: Head of Housekeeping

I have worked in Albany Lodge Nursing Home for many years and the reason why I love it here is down to the camaraderie of my colleagues and residents alike. The home is warm and friendly, creating an amazing atmosphere for all that live and work here. My focus is on maintaining the hygiene of the home, keeping all areas clean and ensuring the well-being of residents and staff.

Adam

Adam Huxley

Job Title: Chef

I take great pleasure in creating and presenting amazing dishes for our residents. The satisfaction I receive whenever I hear a resident say they enjoyed the food is indescribable. I believe that the way in which food is presented plays an essential part of the residents' health & well-being. With much confidence, I can say I love my job!

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