Albany Lodge

201 St James's Road, Croydon CR0 2BZ
Review Us
8.6 115 Reviews
  • Albany Lodge, Croydon
Located in Croydon, Albany Lodge provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside the home features a beautifully landscaped garden with a patio area.

Set in the very convenient location of St James’ Road, residents can make the most of the local amenities, including restaurants, shops and excellent transport links. There is always something to look forward to with a schedule of regular activities and outings for residents.
Show Albany Lodge on the Map

Care Provided by Albany Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.

The price(s) shown are provided by the care home. Contact Albany Lodge for full pricing details and T&Cs.

Contact Albany Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Albany Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Tucker (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)
  • Single Rooms with Ensuite Wet Room (100)

Visiting

  • No restrictions for visiting times.

Parking

  • Car park available via Milton Road.

Albany Lodge Reviews (115)

8.6

Albany Lodge has a Review Score of 8.6 (8.639) out of 10, based on 6 reviews in the last 2 years.
Over all time Albany Lodge has 115 reviews.

Overall Experience
  • 68
  • 39
  • 6
  • 2
  • 0
Date Published
  • 115
  • 1
  • 3
  • 6
  • 109
Reviewer Connection to Albany Lodge
  • 31
  • 26
  • 10
  • 9
  • 7
  • 6
  • 6
  • 5
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 115, showing 61-80
Review from Peter O (Husband of Resident) published on 30 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Should I ever need the care and attention that the home provides for my wife I would not hesitate to make the necessary arrangements for myself.
The home is always clean, bright and airy; the food is much better than average. The staff try their hardest to care for the residents, not always an easy
task.
I visit most days and see how the general running of the home is carried out. Also, there is a program of things set up for those residents that are able to take part.
The staff listen and take note of how things can be marginally be improved, as they are already extremely very good. A visit is always possible and recommended for anyone thinking of a residency.
Reply from Tori Blackadder, Marketing Assistant at Albany LodgeThank you for taking the time to review Albany Lodge. We are glad to hear that you are pleased with the services and facilities available at our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sean H (Son of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are excellent.
The chef is awesome. Nothing is too much trouble. Thank you.
Genuine people (staff)
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T P (Wife of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been here for almost a month. He said the other day "I am pleased you found this place. They are friendly and meet my needs." He likes the food too - he needs a special diet. I am pleased that he has a male carer.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L A (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dependent on carers, I feel happier with care provided for my mother. The food choices need further options and variety. If certain members of staff are available I feel better care is provided. The place needs updating with some new equipment, beds, curtains, cupboards, would be beneficial.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sam M (Sister of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions count. The receptionist was very welcoming and helpful. The home was cosy and clean and bright. My sister's room is bright and clean. The home seemed very secure.


A surprisingly lovely place.


Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather C (Niece of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the standard of care given to my aunt since she has been at Albany Lodge. She improved in the physical and mental health for several months because of the standard of care. Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlene G (Granddaughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic nurses, very polite. Clean. Very good staff and manager.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet L (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Albany Lodge is a bright, cheerful home with staff that smile and are always eager to help.
I can't say how much myself and family are relieved and happy to see our mother in this safe environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P G (Son of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 5 weeks that my mother has been there, she has not wanted to go home once.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G S (Son of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Albany Lodge is one of the modern, nice places for elderly people. More importantly, the quality of care they provide for my Dad is fantastic. The staff are friendly and helpful, particularly when you want to know how my Dad's day went. May they continue to provide quality care always.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bruce F (Son of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the staff have been friendly and treat my mother well. The trips out for residents are very good and have been much appreciated.


The receptionists are extremely welcoming.


A matter of real concern still continues - our mother's underwear that keeps being damaged, seemingly in the washing machines?

As she is a private resident, the home does not provide replacement underwear. As this happens so often and not all her underwear can be accounted for, is this not time for the senior management of this company to get involved to remedy this bad practice?
Reply from Aileen Nimmo, Sales & Marketing at Albany LodgeAt Albany Lodge we take all concerns seriously and the manager has an open door policy for all concerns to be discussed. It is rare that items are damaged but when they are, we do endeavour to investigate causes and reach satisfactory outcomes for all concerned.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R B S P (Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mow 94+ and having no previous direct experiences of care home living, I believe adjustments to the life can be more difficult for some than others.
I have enjoyed establishing a good rapport with staff and other residents in my two and two-thirds years to date.
In my experience, special mention is
worthy concerning care and support by senior registered nurses, particularly the lady usually based at the nurse's office on Windmill Suite, whose attention and expertise on behalf of residents (and families) is exemplary, including two colleagues.
Having been here during several changes of management, it is hoped that benefits will be understood and planning will ensue.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M E (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Albany Lodge since March this year and I have been very impressed with her care here. The staff are very professional and friendly and treat mum very well. I would have no hesitation in recommending Albany Lodge. Maybe a few more activities for the residents would be good but otherwise,
thank you Albany Lodge, for all you are doing for mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia H (Wife of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very sad that my husband has to be in a nursing home but I know this is the best place for him. He is well looked after and I know he is safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Douglas M (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is happy and content in the home. The staff are friendly, supportive and caring, particularly the nursing staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen J (Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a resident here now, having recovered strength etc. I care for myself in the knowledge that the necessary care is available if necessary. Everyone is extremely kind and helpful. The cleanliness here is outstanding. The food, on the whole, is good, helpings are generous and kitchen staff always
helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard S (Husband of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care and assistance my wife is provided with.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Partner of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the people and the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen H (Son of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving in April 2016, my mother has been extremely well cared for by a committed and friendly staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian S (Respite Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very ill last September and have been gradually nursed back to my previous good health.
There have been one or two hitches but the carers and manager have been so supportive. I have been a bit cantankerous in my old age and I have nothing but praise for the staff in dealing with me.
The food
is excellent and I hate to miss a meal!
All in all, I would come back if I had a relapse.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.6 (8.639)

Overview of Review Score

The Review Score of 8.6 (8.639) out of 10 for Albany Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Albany Lodge is calculated as follows: ( (59 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.85 Points relating to the number of positive Reviews for Albany Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 6 Positive Reviews ÷ 20 = 0.3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (113)

Meet the Team (1)

Sarah

Sarah Tucker

Job Title: Home Manager Joined: 2023

With 16 years of experience as a Registered Nurse, I have worked in various settings, including hospitals, community health, and social care.


Caring has always been my passion, and I find joy in making a positive difference in people’s lives. Over the years, I have developed a deep understanding of individual needs, which shapes my approach to care.


As a Home Manager, I focus on providing personalised, person-centred care for our residents. I am dedicated to building strong relationships with staff, families, and stakeholders, as collaboration is essential for delivering exceptional care. Inspiring others and fostering a supportive culture within our team is important to me.


At Albany Lodge, your well-being is our top priority. We invite you to visit and explore our home at any time. Our goal is to create a warm and welcoming environment where you feel valued and respected. We look forward to welcoming you and ensuring your stay with us is fulfilling and enjoyable.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Albany Lodge to verify any information. View our terms and conditions. Albany Lodge has an Enhanced Service - more info.