
You went above and beyond to make this happen for us, and we really do appreciate that so muchDiane M(Daughter of Resident/Service User)



You went above and beyond to make this happen for us, and we really do appreciate that so muchDiane M(Daughter of Resident/Service User)



Located in Croydon, Albany Lodge provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside the home features a beautifully landscaped garden with a patio area.
Set in the...
Care Provided by Albany Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 100 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.
The price(s) shown are provided by the care home. Contact Albany Lodge for full pricing details and T&Cs.
Contact Albany Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sarah Tucker (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (100)
- Single Rooms with ensuite Wet Room (100)
Visiting
- No restrictions for visiting times.
Parking
- Car park available via Milton Road.
Albany Lodge Reviews (115)
Albany Lodge has a Review Score of 8.3 (8.263) out of 10, based on 4 reviews in the last 2 years.
Over all time Albany Lodge has 115 reviews.
The home is always clean, bright and airy; the food is much better than average. The staff try their hardest to care for the residents, not always an easy task.
I visit most days and see how the general running of the home is carried out. Also, there is a program of things set up for those residents that are able to take part.
The staff listen and take note of how things can be marginally be improved, as they are already extremely very good. A visit is always possible and recommended for anyone thinking of a residency.
Thank you for taking the time to review Albany Lodge. We are glad to hear that you are pleased with the services and facilities available at our home.
The chef is awesome. Nothing is too much trouble. Thank you.
Genuine people (staff)
My husband has been here for almost a month. He said the other day "I am pleased you found this place. They are friendly and meet my needs." He likes the food too - he needs a special diet. I am pleased that he has a male carer.
Dependent on carers, I feel happier with care provided for my mother. The food choices need further options and variety. If certain members of staff are available I feel better care is provided. The place needs updating with some new equipment, beds, curtains, cupboards, would be beneficial.
First impressions count. The receptionist was very welcoming and helpful. The home was cosy and clean and bright. My sister's room is bright and clean. The home seemed very secure.
A surprisingly lovely place.
Thank you.
I am very pleased with the standard of care given to my aunt since she has been at Albany Lodge. She improved in the physical and mental health for several months because of the standard of care. Thank you all.
Fantastic nurses, very polite. Clean. Very good staff and manager.
I can't say how much myself and family are relieved and happy to see our mother in this safe environment.
In the 5 weeks that my mother has been there, she has not wanted to go home once.
Albany Lodge is one of the modern, nice places for elderly people. More importantly, the quality of care they provide for my Dad is fantastic. The staff are friendly and helpful, particularly when you want to know how my Dad's day went. May they continue to provide quality care always.
All the staff have been friendly and treat my mother well. The trips out for residents are very good and have been much appreciated.
The receptionists are extremely welcoming.
A matter of real concern still continues - our mother's underwear that keeps being damaged, seemingly in the washing machines? As she is a private resident, the home does not provide replacement underwear. As this happens so often and not all her underwear can be accounted for, is this not time for the senior management of this company to get involved to remedy this bad practice?
At Albany Lodge we take all concerns seriously and the manager has an open door policy for all concerns to be discussed. It is rare that items are damaged but when they are, we do endeavour to investigate causes and reach satisfactory outcomes for all concerned.
I have enjoyed establishing a good rapport with staff and other residents in my two and two-thirds years to date.
In my experience, special mention is worthy concerning care and support by senior registered nurses, particularly the lady usually based at the nurse's office on Windmill Suite, whose attention and expertise on behalf of residents (and families) is exemplary, including two colleagues.
Having been here during several changes of management, it is hoped that benefits will be understood and planning will ensue.
Mum has been at Albany Lodge since March this year and I have been very impressed with her care here. The staff are very professional and friendly and treat mum very well. I would have no hesitation in recommending Albany Lodge. Maybe a few more activities for the residents would be good but otherwise, thank you Albany Lodge, for all you are doing for mum.
I am very sad that my husband has to be in a nursing home but I know this is the best place for him. He is well looked after and I know he is safe.
My mum is happy and content in the home. The staff are friendly, supportive and caring, particularly the nursing staff.
I am a resident here now, having recovered strength etc. I care for myself in the knowledge that the necessary care is available if necessary. Everyone is extremely kind and helpful. The cleanliness here is outstanding. The food, on the whole, is good, helpings are generous and kitchen staff always helpful.
Very happy with the care and assistance my wife is provided with.
Very happy with the people and the home.
Since arriving in April 2016, my mother has been extremely well cared for by a committed and friendly staff.
There have been one or two hitches but the carers and manager have been so supportive. I have been a bit cantankerous in my old age and I have nothing but praise for the staff in dealing with me.
The food is excellent and I hate to miss a meal!
All in all, I would come back if I had a relapse.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Albany Lodge.
Accreditations
There are no accreditations posted yet for Albany Lodge.
Meet the Team (1)

With 16 years of experience as a Registered Nurse, I have worked in various settings, including hospitals, community health, and social care.
Caring has always been my passion, and I find joy in making a positive difference in people’s lives. Over the years, I have developed a deep understanding of individual needs, which shapes my approach to care.
As a Home Manager, I focus on providing personalised, person-centred care for our residents. I am dedicated to building strong relationships with staff, families, and stakeholders, as collaboration is essential for delivering exceptional care. Inspiring others and fostering a supportive culture within our team is important to me.
At Albany Lodge, your well-being is our top priority. We invite you to visit and explore our home at any time. Our goal is to create a warm and welcoming environment where you feel valued and respected.We look forward to welcoming you and ensuring your stay with us is fulfilling and enjoyable.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Albany Lodge to verify any information. View our terms and conditions. Albany Lodge has an Enhanced Service -more info.