Albany Lodge

201 St James's Road, Croydon CR0 2BZ
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8.6 115 Reviews
  • Albany Lodge, Croydon
Located in Croydon, Albany Lodge provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside the home features a beautifully landscaped garden with a patio area.

Set in the very convenient location of St James’ Road, residents can make the most of the local amenities, including restaurants, shops and excellent transport links. There is always something to look forward to with a schedule of regular activities and outings for residents.
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Care Provided by Albany Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.

The price(s) shown are provided by the care home. Contact Albany Lodge for full pricing details and T&Cs.

Contact Albany Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Albany Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Tucker (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)
  • Single Rooms with Ensuite Wet Room (100)

Visiting

  • No restrictions for visiting times.

Parking

  • Car park available via Milton Road.

Albany Lodge Reviews (115)

8.6

Albany Lodge has a Review Score of 8.6 (8.639) out of 10, based on 6 reviews in the last 2 years.
Over all time Albany Lodge has 115 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Albany Lodge
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Total of 115, showing 81-100
Review from K S (Granddaughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I was present for my grandad's ward run. The doctor was very pleasant, with a happy disposition. My grandad was very responsive to him and they both exchanged genuine smiles during the time.
The doctor was proactive in checking Grandad's chest, suggesting appropriate care and prescribing meds,
which was good, given I had noticed Grandad to be quite chesty during my visit.
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Review from Tom G (Son of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff of Albany Lodge for the care they have taken of my mother. The people are very nice and I will love them for ever.
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Review from Terry B (Son of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly mum passed away on the 10/12/17. I can't speak highly enough of the staff who cared for mum. The carers were outstanding with the care and kindness they gave mum.
Thank you very much from all of our family to all the staff and management.
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Review from Ian W (Son of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home friendly staff, very clean, well trained carers. Great manager.
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Review from Sultan D (Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since I have joined Albany Lodge I have enjoyed it. I have begun enjoying my life. I will recommend it to my friends and all who visit the lodge.
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Review from R H (Sister of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister is well looked after. She is fed and kept clean the room is a nice room but carpet could do with a clean.
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Review from M S (Sister of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been here for almost 10 months. During which time we have noticed a good improvement both physically and emotionally. The staff have been very helpful to me and my other brother when we visit and where my brother is concerned they are extremely kind and spend time chatting with him. He
is now using a Zimmer Frame and walking which is fantastic.


Thank you so much, Albany Lodge, knowing he is looked after and cared for is so comforting.

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Review from Q D (Wife of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Members of staff very helpful. Good customer service from reception. The establishment is kept clean. My husband is well looked after and appreciates all the hard work of all the workers, and that put my mind at rest. There could be more activities e.g. Exercise classes or board games. To all members
of staff, a personal Thank You for all your hard work.
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Review from A S (Son of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Basic care is good and the home both clean and tidy. However, the interaction between staff and residents is poor. Those residents who spend all or most days of their time in their rooms are isolated. The manager is rarely seen.
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Review from H M (Husband of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Happy with care.
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Review from R P (Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having no previous direct experience of care home living ~ I came here in November 2015 from 2 days in hospital following a collapse at home. Rather than my return to living alone my daughters contacted management of this nursing home who hastily arranged to meet us at the hospital and a 6-week 'respite'
at the home followed. It was subsequently extended to ensure care and attention appropriate to my needs and family wishes.
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Review from C W (Daughter of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always helpful. There is a lot of entertainment and activities. Food is very.
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Review from Darren S (Son of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home which my dad is in is very helpful. Staff and the room he is in is very tidy and clean. There is a great thing for my dad to do and the food is also great to eat, eg. The activities. My dad is very happy here.
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Review from Terry C (Son of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, pleasant accommodation. My father has been happy and well catered for during his stay at Albany Lodge.
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Review from John D (Son of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Albany Lodge Nursing Home is very well kept.
The staff are very efficient and caring towards the clients, respectful and caring. The building is very secure and it's very clean and safe.
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Review from S G (Granddaughter of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home looks after my nan very well. She enjoys the activities and has created good relationships with the carers.
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Review from Ronald D (Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review; I was pleased with all aspects.
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Review from J J (Daughter of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has had good care by caring staff.
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Review from Angela K (Daughter of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They do the best job they can with Dad as most of the time he doesn't help.
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Review from M S (Son of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my initial search on the internet up until every time that I visit my mother in Albany Lodge, everyone has been consistently kind, caring, patient and professional. My mind is at ease knowing that my mother is being well cared for.
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Current Review Score: 8.6 (8.639)

Overview of Review Score

The Review Score of 8.6 (8.639) out of 10 for Albany Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Albany Lodge is calculated as follows: ( (59 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.85 Points relating to the number of positive Reviews for Albany Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 6 Positive Reviews ÷ 20 = 0.3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Meet the Team (1)

Sarah

Sarah Tucker

Job Title: Home Manager Joined: 2023

With 16 years of experience as a Registered Nurse, I have worked in various settings, including hospitals, community health, and social care.


Caring has always been my passion, and I find joy in making a positive difference in people’s lives. Over the years, I have developed a deep understanding of individual needs, which shapes my approach to care.


As a Home Manager, I focus on providing personalised, person-centred care for our residents. I am dedicated to building strong relationships with staff, families, and stakeholders, as collaboration is essential for delivering exceptional care. Inspiring others and fostering a supportive culture within our team is important to me.


At Albany Lodge, your well-being is our top priority. We invite you to visit and explore our home at any time. Our goal is to create a warm and welcoming environment where you feel valued and respected. We look forward to welcoming you and ensuring your stay with us is fulfilling and enjoyable.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Albany Lodge to verify any information. View our terms and conditions. Albany Lodge has an Enhanced Service - more info.