Albany Lodge Nursing Home

201 St James's Road, Croydon CR0 2BZ
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9.5 114 Reviews
  • Albany Lodge Nursing Home, Croydon
Albany Lodge Nursing Home is a purpose-built nursing home situated on St James’ Road, Croydon offering 100 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Albany Lodge Nursing Home is set in the very convenient location of St James’ Road, where there are many restaurants, shops and excellent transport links.

The home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Albany Lodge Nursing Home has the expertise and facilities to take care of residents or loved ones where care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of the residents and staff.

The home offers a full range of care options to 100 residents, from nursing care to dedicated support for those living with dementia.

The highly experienced team are committed to enabling residents to live the life they choose.

Albany Lodge Nursing Home is run as a family home so families and loved ones will be welcomed and cared for with compassion and comfort always in mind.

Albany Lodge Nursing Home's approach to care is centred around family values and place great importance on working with families and friends as part of the caring process.

The aim is to make a difference in the lives of each and every resident by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Nursing Care: £1750 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1750

All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.

These prices are only a guideline, please contact Albany Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Tucker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)
  • Single Rooms with Ensuite Wet Room (100)

Visiting

  • No restrictions for visiting times.

Parking

  • Car park available via Milton Road.

Albany Lodge Nursing Home Reviews (114)

9.5

Albany Lodge Nursing Home has a Review Score of 9.5 (9.535) out of 10, based on 16 reviews in the last 2 years.
Over all time Albany Lodge Nursing Home has 114 reviews.

Overall Experience
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Date Published
  • 114
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Reviewer Connection to Albany Lodge Nursing Home
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Total of 114, showing 81-100
Review from Tom G (Son of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff of Albany Lodge for the care they have taken of my mother. The people are very nice and I will love them for ever.
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Review from Terry B (Son of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly mum passed away on the 10/12/17. I can't speak highly enough of the staff who cared for mum. The carers were outstanding with the care and kindness they gave mum.
Thank you very much from all of our family to all the staff and management.
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Review from Ian W (Son of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home friendly staff, very clean, well trained carers. Great manager.
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Review from Sultan D (Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since I have joined Albany Lodge I have enjoyed it. I have begun enjoying my life. I will recommend it to my friends and all who visit the lodge.
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Review from R H (Sister of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My sister is well looked after. She is fed and kept clean the room is a nice room but carpet could do with a clean.
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Review from M S (Sister of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been here for almost 10 months. During which time we have noticed a good improvement both physically and emotionally. The staff have been very helpful to me and my other brother when we visit and where my brother is concerned they are extremely kind and spend time chatting with him. He
is now using a Zimmer Frame and walking which is fantastic.


Thank you so much, Albany Lodge, knowing he is looked after and cared for is so comforting.

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Review from Q D (Wife of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Members of staff very helpful. Good customer service from reception. The establishment is kept clean. My husband is well looked after and appreciates all the hard work of all the workers, and that put my mind at rest. There could be more activities e.g. Exercise classes or board games. To all members
of staff, a personal Thank You for all your hard work.
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Review from A S (Son of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Basic care is good and the home both clean and tidy. However, the interaction between staff and residents is poor. Those residents who spend all or most days of their time in their rooms are isolated. The manager is rarely seen.
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Review from H M (Husband of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Happy with care.
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Review from R P (Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having no previous direct experience of care home living ~ I came here in November 2015 from 2 days in hospital following a collapse at home. Rather than my return to living alone my daughters contacted management of this nursing home who hastily arranged to meet us at the hospital and a 6-week 'respite'
at the home followed. It was subsequently extended to ensure care and attention appropriate to my needs and family wishes.
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Review from C W (Daughter of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always helpful. There is a lot of entertainment and activities. Food is very.
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Review from Darren S (Son of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home which my dad is in is very helpful. Staff and the room he is in is very tidy and clean. There is a great thing for my dad to do and the food is also great to eat, eg. The activities. My dad is very happy here.
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Review from Terry C (Son of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, pleasant accommodation. My father has been happy and well catered for during his stay at Albany Lodge.
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Review from John D (Son of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Albany Lodge Nursing Home is very well kept.
The staff are very efficient and caring towards the clients, respectful and caring. The building is very secure and it's very clean and safe.
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Review from S G (Granddaughter of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home looks after my nan very well. She enjoys the activities and has created good relationships with the carers.
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Review from Ronald D (Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review; I was pleased with all aspects.
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Review from J J (Daughter of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has had good care by caring staff.
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Review from Angela K (Daughter of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They do the best job they can with Dad as most of the time he doesn't help.
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Review from M S (Son of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my initial search on the internet up until every time that I visit my mother in Albany Lodge, everyone has been consistently kind, caring, patient and professional. My mind is at ease knowing that my mother is being well cared for.
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Review from John H S (Grandson of Resident) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very warm and welcoming care home. The staff, from carers, to nurses, to residents, to entertainers and management all work with love!
And as a relative of a patient puts your mind at ease.
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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Albany Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Albany Lodge Nursing Home is calculated as follows: ( (144 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 189 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Albany Lodge Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 16 Positive Reviews ÷ 20 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Sarah

Sarah Tucker

Job Title: Home Manager Joined: 2023

I’m Sarah Tucker, the Home Manager. With 16 years of experience as a Registered Nurse, I’ve worked in hospitals, communities, and social care. Caring has always been my passion, and I find immense joy in making a positive difference in people’s lives. Having served as a Care Home Manager and Regional Support Manager has empowered me to provide individualised person-centred care for my residents, fostering strong relationships with staff, relatives, and stakeholders, and serving as inspiration for others.


Feel free to visit and explore the home at any time. Your well-being is our priority, and we look forward to creating a warm and supportive environment for you at Albany Lodge Nursing Home.

Cindy

Cindy Almaroof

Job Title: Deputy Manager Joined: 2022

Hi, I'm Cindy!


I am a Registered Nurse with extensive experience in care home and hospital management. I am passionate about delivering high-quality care, as well as being dedicated to improving the lives of residents.


My philosophy centres on the belief that compassionate care has lasting rewards. Outside of work, I enjoy Gospel music, spending time with my children, and draw inspiration from my Christian faith.

Lea

Lea Bridgen

Job Title: Receptionist Joined: 2022

My name is Lea, and I work as a receptionist here, at Albany Lodge Nursing Home. Although I have only been with the team for four weeks, I have enjoyed working alongside such kind and lovely people each day. Meeting all our lovely residents is such a joy.


I have had a long career within the care sector for over 20 years. I started my career in 2003 as a health care assistant and then became a carer. I then went on to be an activities coordinator. I have worked and studied hard to work my way up the ranks, such as senior healthcare assistant, and then become a team leader.


After many years in different roles within the care sector, I became a receptionist/administrator, which I really enjoy.

Maria

Maria Pearson

Job Title: Head of Housekeeping

I have worked in Albany Lodge Nursing Home for many years and the reason why I love it here is down to the camaraderie of my colleagues and residents alike. The home is warm and friendly, creating an amazing atmosphere for all that live and work here. My focus is on maintaining the hygiene of the home, keeping all areas clean and ensuring the well-being of residents and staff.

Adam

Adam Huxley

Job Title: Chef

I take great pleasure in creating and presenting amazing dishes for our residents. The satisfaction I receive whenever I hear a resident say they enjoyed the food is indescribable. I believe that the way in which food is presented plays an essential part of the residents' health & well-being. With much confidence, I can say I love my job!

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