
You went above and beyond to make this happen for us, and we really do appreciate that so muchDiane M(Daughter of Resident/Service User)



You went above and beyond to make this happen for us, and we really do appreciate that so muchDiane M(Daughter of Resident/Service User)



Located in Croydon, Albany Lodge provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside the home features a beautifully landscaped garden with a patio area.
Set in the...
Care Provided by Albany Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 100 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.
The price(s) shown are provided by the care home. Contact Albany Lodge for full pricing details and T&Cs.
Contact Albany Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sarah Tucker (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (100)
- Single Rooms with ensuite Wet Room (100)
Visiting
- No restrictions for visiting times.
Parking
- Car park available via Milton Road.
Albany Lodge Reviews (115)
Albany Lodge has a Review Score of 8.3 (8.263) out of 10, based on 4 reviews in the last 2 years.
Over all time Albany Lodge has 115 reviews.
My mother was a resident in Albany Lodge for five years, January 2016 - January 2021. Everybody at the home, from the manager, nursing staff, helpers, entertainment, hospitality, cleaning, reception, all really cared for my mum as though she was family. Whenever I turned up for a visit, I was made welcome, and Mum was always clean and tidy, and her room immaculate. Every time she was wearing different, well-laundered clothes, and there were appointments for hair, opticians etc. There was even a well-kept garden for her to enjoy. Entertainment was regularly laid on, and Mum has taken to the restaurant and Lounge. Mum was 100 in 2020, and the staff laid on a special event for her and all the family. A cake was always baked and Happy Birthday sang by the staff on all occasions. The staff cared for her brilliantly and, when she died, they were as upset as we were. I would like to say a big thank you to everybody who made my Mum as comfortable as possible in her last years, still smiling.
The loss of any resident is always heartbreaking and although inevitable, it never ceases to have an effect on us all. Your Mum was an amazing lady who battled the odds and managed to stay with us right up to her 100th birthday, always with a smile and always great company. It was a pleasure to look after this beautiful lady and she will be missed.
Very professional, warm and friendly team. I found the head of administration is easily contactable and quick to respond to any queries I may have raised during my uncle's stay at Albany Lodge Home. Keeping him safe and well during covid19. Thank you all from the bottom of my heart.
Such a lovely review, thank you so much, Eloise. Your uncle is an absolute treasure and it is a pleasure supporting him here at Albany Lodge, he is like a ray of sunshine, putting a smile on everyone's face.
Christmas and New Year was very difficult for us as a family not having Dad with us at home but knowing he was being well looked after and involved in the festive activities made this bearable. During these difficult times the staff at Albany Lodge are amazing especially the reception lady who understands how upsetting being parted from a loved one can be. I want to thank the manager for running an amazing care home and for all the staff who are committed to looking after residents especially my dad in these troubling times.
All at Albany Lodge are so pleased that you are happy with the care dad is receiving. It is our greatest pleasure to see the resident's smiling faces and it makes our work all the more worthwhile. Christmas was a joy with dad and our aim is to keep that smile on his face, along with all the other happy residents at Albany. Many thanks for your kind words.
My mother has been a resident on the Oakfield Floor of Albany Lodge for nearly 3 years now. I want to express my sincere thanks and gratitude to the nurses and carers for the patience, comfort and dignity provided since she arrived especially over these past 10 months which must have been so scary through this awful pandemic. Sadly, she has been unable to communicate since she arrived but I hope deep down she has the awareness that she has such lovely kind people caring for her.
My mother is very happy.
Thank you for always looking after Mum so well.
I can't praise the staff enough for their caring, professional approach to every aspect of my cousin's care; as he was a challenging resident. The staff ensured his final days were pain-free and dignified. The cleanliness and meal facilities are fantastic, as are the staff. If you're looking for somewhere for your loved one, I would definitely recommend it.
The nursing staff, carers are excellent in caring for all his needs, physical, emotional and mental. I also want to thank the admin staff, the receptionist and activities coordinator for making my husband's stay pleasant. They are always there to listen to me when I speak to them and reassure me of his care. I wish them all the best in 2020. Thank you.
Thank you for taking the time to provide feedback to the team. We will ensure all feedback is shared and wish you all the very best for 2020.
All the staff that I have come across are wonderful to me and what I have seen is the care of each person. I say this because many years in the late 1970s I started nursing. I did 2 yrs and came out. My stomach could not take watching operating in theatre. My mum was a nursing assistant in a nursing home and my sister that followed me is a nurse, not because she is my sister she was very good of her work, she could eat and dress a sore. Your staff that I came across sisters/nurses/the cook/the cleaner etc very good.
Thank you for taking the time to review Albany Lodge. We are pleased to hear that staff have been wonderful and that the level of care has been of a high standard.
After three months in hospital, following a serious infection and a stroke, our mother was moved from hospital to Albany Lodge in September 2019. She is mainly bedbound. The management team and all the staff there made it very easy for us to manage the transition and have provided a lovely room for our mother. Every aspect of her experience in Albany Lodge has been very good. The nursing staff have been very kind and considerate to her and the care staff have been brilliant, especially at mealtimes. The room is kept neat and tidy and Mum is always kept comfortable. There is a warm atmosphere at Albany Lodge, which resonates well with our mum's character, so that, although she is quite frail, her personality is able to still shine through and this is encouraged, which is great for Mum and also for us, her children, to see.
Thank you for taking the time to review Albany Lodge. We are pleased to hear that our staff have been helpful to you and your Mother, and that you find the level of support and care provided to be of a high standard.
Mum is 99 and moved to Albany Lodge in early July. Since her arrival, she has been very well looked after and the caring staff are excellent. Mum's health has deteriorated and the care has evolved to become palliative care. The home has kept us advised and is always available to chat and update when we visit. It is friendly, efficient and professional and caring place. We are very lucky having mum at such a good and compassionate establishment. Thank you.
Thank you for taking the time to review Albany Lodge. We are so glad to hear you find our staff caring and that your Mum has been well looked after. We value your feedback and kind words.
Albany Lodge is a beautiful home. There's a warm and hospitable feeling when you enter and the care given to the residents and my aunty is excellent.
Thank you for taking the time to review Albany Lodge. We are pleased to hear you found our home to have a warm environment and that the care provided has been excellent. Thank you for your feedback.
I have been to the home to visit my friend's mother a few times and each time I have been thoroughly impressed with the care and compassion shown not only to my friend's mother but also to us as we often become emotional. It is a lovely welcoming environment.
Thank you for taking the time to review Albany Lodge. We are glad to hear that you have felt supported during your visits and that you've been impressed by the level of care provided. Thank you for your feedback.
I am very satisfied with the help and support my mother has received during her stay here. Staff was always pleasant, polite and ever so welcoming. I would recommend this care home to anyone who would like their family to be cared for. Thanks for all your support.
Thank you for taking the time to review Albany Lodge. We are pleased to hear our staff have been pleasant and welcoming and that you would gladly welcome our home.
The resident is happy in her surroundings and is well looked after. That is all we ask.
Thank you for taking the time to review Albany Lodge. We are pleased to hear you feel your loved one is well looked after and happy at Albany Lodge.
All down to the staff, facilities and I have every confidence when I leave nan that she is well taken care of.
Thank you for taking the time to review Albany Lodge. We understand that when it comes to placing a loved one in a care home can be a difficult time, and are pleased to hear our staff and facilities have made your Nan feel comfortable and well cared for.
Like the home and the staff manager.
Thank you for taking the time to review Albany Lodge. We are pleased to hear you like our home and management.
The staff are very friendly and talk to my dad. The food is quite good and nutritious.
Thank you for taking the time to review Albany Lodge. We are pleased to hear that you find our staff friendly, and that our menu and food choices are good and nutritious.
My dad has been at the care home for over two months now, he can be very difficult at times but all the staff are very patient with him. They are all very nice to talk to and make me very welcome when I come to visit my dad and keep me updated on dad's hospital appointments and day to day care.
Thank you for taking the time to review Albany Lodge. We are pleased to hear that you find our team warm and welcoming and that our communication of updates has been useful to you.
I would highly recommend Albany Lodge Nursing Home. The management team dealt with my enquiries very professionally and responded to all my questions. My uncle really enjoys his time here and feels very safe with staff, management and security. I couldn't have wished for a better care home.
Thank you for taking the time to review Albany Lodge. We are pleased to hear your Uncle is enjoying his time with us, and that you find the staff helpful and professional.
The carers are so kind and patient when my sister is difficult and often aggressive. All the staff, many of whom know me quite well are always welcoming.
Thank you for taking the time to review Albany Lodge. We are pleased to hear you find our staff helpful and kind.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Albany Lodge.
Accreditations
There are no accreditations posted yet for Albany Lodge.
Meet the Team (1)

With 16 years of experience as a Registered Nurse, I have worked in various settings, including hospitals, community health, and social care.
Caring has always been my passion, and I find joy in making a positive difference in people’s lives. Over the years, I have developed a deep understanding of individual needs, which shapes my approach to care.
As a Home Manager, I focus on providing personalised, person-centred care for our residents. I am dedicated to building strong relationships with staff, families, and stakeholders, as collaboration is essential for delivering exceptional care. Inspiring others and fostering a supportive culture within our team is important to me.
At Albany Lodge, your well-being is our top priority. We invite you to visit and explore our home at any time. Our goal is to create a warm and welcoming environment where you feel valued and respected.We look forward to welcoming you and ensuring your stay with us is fulfilling and enjoyable.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Albany Lodge to verify any information. View our terms and conditions. Albany Lodge has an Enhanced Service -more info.