Barchester Maple Leaf Lodge Care Home

37 Beacon Lane, Grantham NG31 9DN
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9.6 141 Reviews
  • Barchester Maple Leaf Lodge Care Home, Grantham
Maple Leaf Lodge is a modern, spacious, residence situated near to local amenities providing residential, respite, palliative, and dementia care.

Bedrooms are set across three floors and each floor has its own large dining room and two living rooms, meaning peace and quiet is never far away. All furnishings and décor throughout the home are of an exceptionally high standard.

There is also a beautifully landscaped garden that surrounds the home and a decked seating area, perfect for outdoor socialising. There's a greenhouse for those who want to grow their own vegetables.

Care workers understand that moving into Maple Leaf Lodge will be a considerable transition but it's one they try to make feel as easy as possible. By helping residents arrange their room just the way they like, or bringing their daily newspaper, staff will do the little things that make the biggest difference.

Meals vary daily, and are prepared by trained chefs, on-site, to provide a tasty and nutritious dining experience. Special dietary requirements will be catered for.

A dedicated activities coordinator oversees a number of events to ensure there is always something for residents to get involved with. These can be small events in the home day-to-day, as well as regular excursions and big one-offs. Residents and relatives are encouraged to make suggestions and requests to get the most from their experience.
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Care Provided by Barchester Maple Leaf Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1165

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

The price(s) shown are provided by the care home. Contact Barchester Maple Leaf Lodge Care Home for full pricing details and T&Cs.

Contact Barchester Maple Leaf Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Maple Leaf Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kerry Angeloni (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)

Barchester Maple Leaf Lodge Care Home Reviews (141)

9.6

Barchester Maple Leaf Lodge Care Home has a Review Score of 9.6 (9.566) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester Maple Leaf Lodge Care Home has 141 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Maple Leaf Lodge Care Home
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Total of 141, showing 101-120
Review from W R (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother (91) was assessed as being suitable for this establishment, being high dependent. During her stay, she slipped as the staff were putting to bed. No doctor was called and it was 4 days later before we found out her leg was broken. We received no assistance from Avery Lodge management on this
and as a result, she was admitted to NHS hospital and did not return. Due to the lack of responsible care during the above episode, I cannot recommend this establishment.
Reply from Rebekah Saint, Marketing Executive at Barchester Maple Leaf Lodge Care HomeThank you for your review, we appreciate your feedback. We pride ourselves on our high standard of care and I am sorry you feel this has not been met. We take your feedback very seriously and your comments have now been passed on to the home and an investigation has been opened at home level. As always we have an open door policy and home manager, Tina Boot, would be happy to discuss the issue with you further at your earliest convenience.
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Review from B T (Son of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother has lived at a care home in the North East since July but checked into this care home in January on a trial basis in the hope that she would move in permanently and be closer to me. However, after a week I took her out as I found the home unsatisfactory. I experienced problems with:
Failing
to dispense medication correctly,
Two members of staff being unpleasant towards me, and one towards my mother,
A member of staff being verbally aggressive towards another resident,
Failing to offer a choice of food and providing food which was unsuitable,
Her juice jug and glass not being replaced – had not been done by 4.30pm on one day,
Her bed not being made.
This care home gives the impression of being a lovely care home and some members of staff are very pleasant and hardworking. However, due to the above problems I could not leave her there, and I returned her to her previous home where I know she is treated with respect and dignity, her medication is dispensed correctly and she is fed well.
Reply from Tina Boot, Home Manager at Barchester Maple Leaf Lodge Care HomeI have fully investigated the issues and spoken to all of the team that works on Kensington.
Our protocol is to dispense medication in room order and have several residents that all need their medication at the same time and we do our utmost to ensure that it is administered as near to the time required as possible.

I have addressed all team members that work on Kensington and they are fully aware of the behaviour that is expected of them and as a result of your feedback have organised customer service training for some team members.

With regards to food, each time a resident is admitted they will complete a ‘food passport’, which will outline their food and beverage preferences and dislikes. We aim to meet the nutritional preferences of all residents by offering a combination of both traditional and current menu choices.

In addition, as part of the Care Assistant’s daily routine, they are allocated rooms to check. Due to no day being the same within the home, some days we are unable to complete room checks in the morning. This may have been the reason for the oversight of the water jug and unmade bed, I apologise for the inconvenience.

Please be assured that we take all concerns very seriously and endeavour to improve the service we offer as a result. If you have any further concerns, please do not hesitate to contact me.
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Review from Timothy E (Son of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy my mother is in a safe and comfortable place. Would like to see rooms a little better furnished. There is also a strange aroma which I would like to see addressed. Staff are fantastic and cheery and very helpful.
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Review from James C (Grandson of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place to retire to, extremely nice staff and pleasant to talk to. Highly recommend.
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Review from Elizabeth M (Daughter of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was not initially well-disposed to going into a home and it was traumatic for her and us.
She was initially on the dementia ward and was very well cared for but felt 'overwhelmed' by the 'busyness' there.
We asked for her to be moved to the ground floor as soon as a room came up.
This
happened after a few months and she is now much more content.
We really appreciate the kind, caring environment Avery Lodge provides.
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Review from Kay B (Wife of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't praise the staff enough, informed me about what was going on with my husband, explained certain issues. They're not only looking after my husband but they support me as well. Lovely lovely people. I know he is being well looked after.
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Review from Sue R (Daughter of Resident) published on 31 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
In recent years 3 family members have been resident at Avery Lodge. The quality of care received has been exceptional. The home is attractive and well maintained but it is the dedication of the staff that makes this home outstanding. Residents are treated with dignity, respect and kindness. Staff are
warm and friendly. Visitors are always made welcome when just visiting or joining in with activities.
Staff, whatever their role in the home, take the time to get to know the residents, chatting and having a laugh with them as well as doing their job and meeting residents' needs.
As relatives, the staff have supported us through difficult times with professionalism, compassion and kindness.
Queries or concerns have been swiftly addressed.
As a family, we would like the staff to know we are so grateful for their dedication. You are an exceptional care home and we feel lucky and privileged to have had family members cared for by you.
Thank you from the bottom of our hearts.
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Review from Fraser A (Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avery Lodge name clearly shown from the main road; gated, railed pedestrian path to entrance- automatic doorway. Vestibule/reception well staffed by smartly uniformed staff pleasantly welcoming bright people - extremely helpful. I was pleased with my accommodation - clean and tidy with good lighting
and view of well kept and laid out gardens. En-suite area safely railed and alarms available - dining room tables cleanly set up, cutlery napkin wrapped. Meal attractively plated and well served by a happy team of staff. Truly "welcome home".
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Review from Emma A (Niece of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty is a resident of Avery Lodge and I couldn't wish for a better place for her.
She loves it there.
The staff are amazing and the activities they hold are the best.
When I visit her she has always got something to tell me and the places she has been, it's lovely to hear.
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Review from Beryl B (Daughter of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my father I could not wish for better care. They are well looked after, fed and entertained, nobody is ignored, they all join in. Lovely atmosphere.
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Review from Sarah M (Daughter-in-law of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Christmas carol evening. Wonderful evening! Great atmosphere. Lovely food. Enjoyed by everyone. Thank you :)
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Review from J A (Daughter of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A wonderful evening full of carols that every resident knew. Sung by a talented local choir. A lovely opportunity for my father to join in with familiar carols and for our family to join in too. This brought back memories of Xmas carols singing together as a family- lovely!
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Review from O P (Regular Volunteer) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely caring and provide excellent support to the residents. The plethora of activities for the residents to engage in and the collaboratively of the staff makes Avery Lodge Care Home an outstanding care home.
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Review from David H (Son of Resident) published on 21 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Communication between management, care staff, residents and relatives could be improved regarding medication.
Reply from Bethany Gibbons, Marketing Assistant at Barchester Maple Leaf Lodge Care HomeThank you for your comments. At Avery Lodge, an ongoing commitment for improvement is vital, all comments are taken seriously and we are always are open to suggestions and ideas to improve our services.
Communication is vital and we are always promoting this and hold regular forums, and meetings to allow individuals to have feedback. If you would like to discuss anything further, I operate an open door policy at our home, so you're welcome to pop in anytime. Alternatively, you can email customercare@brighterkind.com.
Many thanks, Catherine Frost, Home Manager at Avery Lodge.
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Review from Hillary S (Friend of Resident) published on 21 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Avery Lodge Care Home is always bright, clean and cheerful, with lots of activities going on whenever I visit. The staff are extremely friendly and helpful. This is a very efficiently run care home and the best that I have visited.
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Review from F B (Granddaughter of Resident) published on 21 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother fell and broke her hip, after two weeks in hospital she returned to the home where the staff welcomed her. They have been helping to rehabilitate my grandmother and have provided excellent care. Every staff member is bright and cheery and they genuinely care. I am so pleased my grandmother
is here she receives 1st rate care
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Review from Robert M (Son of Resident) published on 13 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Avery Lodge in December 2015. He had always said he did not want to go into care, but after his latest heart attack, he was very frail and nervous and he realised he could no longer look after himself at home. From day one the care and support he has received has been excellent.
The staff are always attentive and encouraging, nothing to is too much trouble and have even managing to get him to join in with some of the social activities, which he has never done before. He quickly settled and accepted Avery Lodge as his home. My father recently said himself that he could not get any better care, and that it is a lovely relaxing place to be. He is happy and treats Avery Lodge as his home.


We visit several times a weeks and we are always made welcome and feel totally relaxed sharing the home environment. It is a great relief to us to know that he is safe and well cared for. This is an excellent care home and I would recommend to anyone.

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Review from A M (Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for over 5 years and i have loved every minute of it. There's always so much going on and the staff always have time for me. Big and spacious rooms, very clean, lots of different choice of food and drink.
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Review from Emma W (Relative of Resident) published on 4 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very welcoming, very clean and bright. All the areas are well kept. The staff are all very polite, helpful and caring and can not do enough for you. They are very attentive and are always organising lots of activities.
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Review from Samantha B (Regular Volunteer) published on 31 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When first entering the home I was greeted with warm energy from the receptionist. I was offered a drink while I waited for a member of activities to tell me what I would be ding. While working with the activities team everyone was really friendly and helped me wherever possible. when I had covered
a few hours on my placement, I was allowed to lead an activity. If I ever got stuck or needed help the carers were on hand helping myself and all of the residents who were in the activity. everyone is really caring and supportive.
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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Barchester Maple Leaf Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.691 for Barchester Maple Leaf Lodge Care Home is calculated as follows: ( (153 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 191 Ratings = 4.691
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Barchester Maple Leaf Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (7)

Kerry

Kerry Angeloni

Job Title: Senior General Manager Joined: 2017

Hello, I am Kerry, General Manager at Maple Leaf Lodge. I joined Barchester in 2017 and am an experienced member of the regional leadership team.


I have management qualifications and many years experience of in managing care homes before coming to Barchester. I enjoy building relationships with residents and their families, responding to individual care needs and reassuring relatives that their loved one is in good hands at Maple Leaf Lodge.


I believe it is also vital for me to build good working relationships with all team members at our home, making sure they feel confident and supported in their roles. I like to guide staff by setting an example of how to provide care and support with the utmost dignity.


On a daily basis, I seek to enrich residents' lives by making sure we offer a choice of activities, conversation and entertainment.

Emma

Emma Cooper

Job Title: Deputy Manager Joined: 2015

Hi, My Name is Emma and I am Deputy Manager here at Maple Leaf. I have been here since 2015 and love every aspect of my job. I am very passionate about my job and love to know that every day I come into work I try my best to impact positively the resident's well-being. Knowing that even the smallest of things such as a quick hello or a smile can improve their day greatly.

Hattie

Hattie Bridge

Job Title: Administrator Joined: 2013

Hi, I’m Hattie and my job role is the home administrator. I have worked at Maple Leaf since 2013. I enjoy many aspects of my job but the main one is interacting with the lovely residents we have here in the home. I hope to make their day a little brighter somehow.

Courtney

Courtney Doncaster

Job Title: Activities Coordinator Joined: 2018

My name is Courtney and I am proud to be the Activities Coordinator for Maple Leaf Lodge.


I have worked at Maple Leaf since 2018 and I started as a night career before taking the opportunity to lead the activities team. I always aim to give residents the best possible experience by creating an active living programme for each resident, which encourages mobility, social contact, independence and fun. Each and every person can thrive and live to their full potential with no day ever being the same.

Andrew

Andrew Neave

Job Title: Head Chef Joined: 2009

I have worked at Maple Leaf Lodge since we first opened in 2009. I started as a kitchen assistant and worked my way up to Head Chef. I enjoy creating menus with the resident's input from our monthly meetings. The residents are always welcome in my kitchen and appreciate any of their feedback.

Carole

Carole Doncaster

Job Title: Head Housekeeper Joined: 2021

I have worked at Maple Leaf since June 2021 as the Head Housekeeper. I enjoy being a part of the Barchester team.


The aspect I enjoy most about my job is being able to interact with different residents whilst I am keeping their homes nice and clean.

Connor

Connor Arnold

Job Title: Chef Joined: 2016

I have worked at Maple Leaf Lodge since 2016. I ensure each resident enjoys tasty and nutritious foods. I enjoy listening to what the residents comment on in our monthly resident meeting.

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