Barchester Maple Leaf Lodge Care Home

37 Beacon Lane, Grantham NG31 9DN
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9.6 141 Reviews
  • Barchester Maple Leaf Lodge Care Home, Grantham
Maple Leaf Lodge is a modern, spacious, residence situated near to local amenities providing residential, respite, palliative, and dementia care.

Bedrooms are set across three floors and each floor has its own large dining room and two living rooms, meaning peace and quiet is never far away. All furnishings and décor throughout the home are of an exceptionally high standard.

There is also a beautifully landscaped garden that surrounds the home and a decked seating area, perfect for outdoor socialising. There's a greenhouse for those who want to grow their own vegetables.

Care workers understand that moving into Maple Leaf Lodge will be a considerable transition but it's one they try to make feel as easy as possible. By helping residents arrange their room just the way they like, or bringing their daily newspaper, staff will do the little things that make the biggest difference.

Meals vary daily, and are prepared by trained chefs, on-site, to provide a tasty and nutritious dining experience. Special dietary requirements will be catered for.

A dedicated activities coordinator oversees a number of events to ensure there is always something for residents to get involved with. These can be small events in the home day-to-day, as well as regular excursions and big one-offs. Residents and relatives are encouraged to make suggestions and requests to get the most from their experience.
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Care Provided by Barchester Maple Leaf Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1165

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

The price(s) shown are provided by the care home. Contact Barchester Maple Leaf Lodge Care Home for full pricing details and T&Cs.

Contact Barchester Maple Leaf Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Maple Leaf Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kerry Angeloni (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)

Barchester Maple Leaf Lodge Care Home Reviews (141)

9.6

Barchester Maple Leaf Lodge Care Home has a Review Score of 9.6 (9.566) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester Maple Leaf Lodge Care Home has 141 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Maple Leaf Lodge Care Home
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Total of 141, showing 81-100
Review from Danny W (Friend of Resident) published on 12 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have visited the Avery Care Home in Grantham to see a friend of mine who has been a resident for around three and a half years. During that time I have observed various members of staff performing their respective duties in a friendly, caring and professional manner. However, recently I have observed
that there has been quite a number of staff changes which, I believe has impacted on the established members of staff. Who, appear to be undertaking additional tasks to supplement those newer members of staff gain an acceptable standard of professionalism. It would be very unfair to single out any individuals for praise, as I believe that ranging from the current management, reception, housekeeping, maintenance, activity coordinators, catering staff and of course, the care staff are all amazing in providing a safe, friendly and supportive place for my friend. Thank you. Overall, I believe that the Avery is a very good care home and it meets and fulfils my friends care requirements.
Reply from Alison Geddes, Marketing Administrator at Barchester Maple Leaf Lodge Care HomeThank you for taking the time to review our home. We have a buddy system for new team members where they shadow an experienced team member in the same job role for three days to become competent of both floors, our residents' needs, and our home’s policies and procedures. At this time it may appear that additional tasks are being carried out but these will be managed, and on some occasions, this may extend further until we are happy that they are fully proficient.
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Review from S C (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring staff, willing to go the extra mile.
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Review from Jonathan R (Son of Resident) published on 4 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care, staff are always friendly and helpful. My mum wouldn't live anywhere else and she is very happy here.
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Review from Nicholas M (Brother of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has a new manager and I have noticed how the atmosphere and the general running of the home has improved leaps and bounds. My brother is a long term resident and has always been very well cared for at Avery Lodge but his care has been wonderful over the past 2/3 months and I feel the new Home
Manager has had a big influence on this improvement. There are a number of new members of staff and the recruitment has been spot on as they seem to have fitted into the care home environment so well.
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Review from Lesley B (Daughter of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, helpful staff and very happy to leave my mum in their care. Everything she could possibly need and home from home.
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Review from Ray M (Father of Resident) published on 30 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a frequent visitor this month, I have been extremely satisfied with the welcome received by the Home Manager and team and how well run the home is.
The team are always very courteous, cheerful and nothing appears too much trouble for them. The home always appears very clean and tidy and I feel so
much at ease that my son is being looked after and cared for in such a wonderful environment.
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Review from Lucy M (Granddaughter of Resident) published on 29 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Avery is the best care home in our area and has done everything possible to make both my Grandparents feel at home. Things have not always been perfect, but have always been rectified quickly. The staff are almost all kind and caring, all the time.
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Review from Lyn E (Daughter of Resident) published on 29 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents were residents at Avery Lodge for a number of years. My father was given a new lease of life by all that Avery Lodge offered during the six-plus years he was a resident. My mother was given extremely supportive care during the nine years she resided there. My parents varied in their
care needs during their time at Avery Lodge and staff regularly reviewed and adjusted care to support them. Relatives are always encouraged to be involved in the review of care and staff are always willing to listen and act on any concerns. The friendly, kind staff always show dignity and compassion. The food, accommodation, facilities, cleanliness and residents' activities are all of a high standard. All the team at Avery Lodge work hard to provide an exemplary residential home. I couldn't have wished for more from a residential home for my parents.
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Review from Sue H (Niece of Resident) published on 29 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avery Care Home Staff and facilities are exceptional. My Uncle loves living at Avery Lodge and is truly hoping that it will be his forever home. The care home provides beautiful food, a clean and tidy environment and decorated beautifully. There are many activities for the residents both inside the
care home and outside within the local area and beyond. A lovely place to retire or just to have a short respite. Having peace of mind my Uncle is in safe hands and is happy means the world to me and my family, thank you all!
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Review from Sue S (Daughter of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Avery Lodge for a couple of years and I am totally happy with my mums care. The friendly, kind staff who really care about the residents, have been so sensitive to my worries too. Mums room is lovely and I know she considers it her home now.
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Review from Clare S (Daughter of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the continuing care provided to my mother with advanced Alzheimer’s. The home and all staff have the greatest respect and dignity for her and other residents. A member of the family visits nearly every day and we are always greeted by kindness and knowledge of mums day.
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Review from David S (Son of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From start to finish, the experience of using Avery Lodge Care Home has been extremely positive. The care and dedication of all the staff provide a safe environment in which the highest standards of care are provided. My elderly mother was treated with dignity and respect by all staff and the facilities
were always clean and well maintained. Additional entertainment was provided to further enhance the wellbeing of the service users and I would recommend Avery Lodge.
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Review from E K (Friend of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On behalf of my friend and all of her friends, we would like to thank all of the management and staff at Avery Lodge who helped to ensure that she had such a special 93rd birthday. The catering was exceptional and more than exceeded our expectations. All of the staff were so helpful and friendly. Your
help and support in creating such a lovely day for her have been invaluable and she would have had such an enjoyable day.
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Review from D W (Niece of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and always speaking when I visit - which is 4-5 times a week.
You have a very good activity team always doing something but it is very noticeable when they are on holiday, that nothing seems to be planned. It can be long days for some of the residents when having to
find something themselves to do.
Reply from Alison Geddes, Marketing Administrator at Barchester Maple Leaf Lodge Care HomeThank you for your positive comments about our home, it is wonderful to hear that you find our team to be “very friendly” and that you’d recommend Avery Lodge to others. Our Magic Moments Club provides an array of fun activities and outings to suit a range of interests. Following recent recruitment to our activity team, we have reviewed our rota and now have 7-day coverage for our activities. Thanks again for taking the time to review us, it is through a feedback process that we can further improve the service we provide.
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Review from Maureen G (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents arrived at Avery Lodge Grantham in September 2018 and were made to feel most welcome. The facilities are bright and clean. The majority of staff are extremely helpful and friendly and the Manager is always approachable and willing to listen to any concerns. Overall the food is very good although
some dietary requirements initially met are sometimes forgotten. Overall I am extremely pleased with their care and can see they are looking at ways to improve their service including a variety of activities. Thank you Avery!
Reply from Adele Hawkins, Home Manager at Barchester Maple Leaf Lodge Care HomeThank you for your lovely comments about our home, it is great to hear how happy you are with the care your parents are receiving at Avery Lodge. We take pride in the service that we offer, including our dining experience, so we are pleased that you find the food to be "very good" and we apologise for any occasions that dietary requirements have been missed. We track residents dietary requirements using ‘food passports’ which detail requirements, likes and dislikes. We have recently re-visited all of our food passports and have also purchased new menu boards which are located in the dining room and detail all elements of the meal, so that residents, where able to, can choose their own meat, vegetables and condiments. We hold monthly food committee meetings and conduct a ‘you said, we did’ where all aspects of food and service delivery can be discussed - all residents are invited to this.
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Review from Bernard A (Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arrival, six months ago received a very warm welcome from staff/management. Have received very good service. The meals are 85% excellent and taste. The other 15% are sometimes very basic.
The home is kept clean, light and airy.
The staff are very attentive to our needs.
Reply from Alison Geddes, Marketing Administrator at Barchester Maple Leaf Lodge Care HomeThank you for your positive comments about our home, it is great to hear that you'd recommend Avery Lodge to others. We pride ourselves on the service we provide, which includes our dining experience, and we offer a varied menu to suit a range of preferences. Feel free to pop in and see the Home Manager for a chat at your earliest convenience so we can make sure there are plenty of dishes on the menu which you will enjoy.
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Review from Elizabeth T (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most impressed with the tremendous backup support in helping mum settle.
A very turbulent time in mum adjusting but the carers have so helped us all. Bless you, all.
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Review from H W (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff care, pleasant and patient with a strong character. Small turnover of staff ensures continuity of care.
Food- plentiful and available when residents request it.
Avery Lodge has given the family reassurance that they do not need to get stressed about resident's care.
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Review from G W (Son-in-law of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very supportive staff and well run.
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Review from Derek L (Husband of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife entered Avery Lodge on 9/04/2018 and has settled in remarkably well. The staff show a high standard of professionalism in a very caring family environment. There is a warm, friendly atmosphere - calm and respectful.
My wife has dementia and the staff, without exception, demonstrate patience
and tolerance in trying circumstances.
The whole family has been greatly impressed by the standards of Avery Lodge.
I am happy that my wife is in such good hands.
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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Barchester Maple Leaf Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.691 for Barchester Maple Leaf Lodge Care Home is calculated as follows: ( (153 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 191 Ratings = 4.691
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Barchester Maple Leaf Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (7)

Kerry

Kerry Angeloni

Job Title: Senior General Manager Joined: 2017

Hello, I am Kerry, General Manager at Maple Leaf Lodge. I joined Barchester in 2017 and am an experienced member of the regional leadership team.


I have management qualifications and many years experience of in managing care homes before coming to Barchester. I enjoy building relationships with residents and their families, responding to individual care needs and reassuring relatives that their loved one is in good hands at Maple Leaf Lodge.


I believe it is also vital for me to build good working relationships with all team members at our home, making sure they feel confident and supported in their roles. I like to guide staff by setting an example of how to provide care and support with the utmost dignity.


On a daily basis, I seek to enrich residents' lives by making sure we offer a choice of activities, conversation and entertainment.

Emma

Emma Cooper

Job Title: Deputy Manager Joined: 2015

Hi, My Name is Emma and I am Deputy Manager here at Maple Leaf. I have been here since 2015 and love every aspect of my job. I am very passionate about my job and love to know that every day I come into work I try my best to impact positively the resident's well-being. Knowing that even the smallest of things such as a quick hello or a smile can improve their day greatly.

Hattie

Hattie Bridge

Job Title: Administrator Joined: 2013

Hi, I’m Hattie and my job role is the home administrator. I have worked at Maple Leaf since 2013. I enjoy many aspects of my job but the main one is interacting with the lovely residents we have here in the home. I hope to make their day a little brighter somehow.

Courtney

Courtney Doncaster

Job Title: Activities Coordinator Joined: 2018

My name is Courtney and I am proud to be the Activities Coordinator for Maple Leaf Lodge.


I have worked at Maple Leaf since 2018 and I started as a night career before taking the opportunity to lead the activities team. I always aim to give residents the best possible experience by creating an active living programme for each resident, which encourages mobility, social contact, independence and fun. Each and every person can thrive and live to their full potential with no day ever being the same.

Andrew

Andrew Neave

Job Title: Head Chef Joined: 2009

I have worked at Maple Leaf Lodge since we first opened in 2009. I started as a kitchen assistant and worked my way up to Head Chef. I enjoy creating menus with the resident's input from our monthly meetings. The residents are always welcome in my kitchen and appreciate any of their feedback.

Carole

Carole Doncaster

Job Title: Head Housekeeper Joined: 2021

I have worked at Maple Leaf since June 2021 as the Head Housekeeper. I enjoy being a part of the Barchester team.


The aspect I enjoy most about my job is being able to interact with different residents whilst I am keeping their homes nice and clean.

Connor

Connor Arnold

Job Title: Chef Joined: 2016

I have worked at Maple Leaf Lodge since 2016. I ensure each resident enjoys tasty and nutritious foods. I enjoy listening to what the residents comment on in our monthly resident meeting.

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