Barchester Maple Leaf Lodge Care Home

I am very happy with the care and consideration given to my daughter. Obviously, we miss physical contact as she does but understand the need for this. I would not wish anyone to risk visiting and take in Covid-19. The staff are very good with facetime and pod time and they are very much appreciated by this family.

From the very beginning, when Mum was adapting to being suddenly widowed in her late eighties, to a very short final illness, we have been enormously impressed and grateful to all the staff for their kindness, sensitivity, personal care, attention to detail, and wonderful attitude in helping Mum to make the very best of her time at Avery/Barchester Maple Leaf Lodge Care Home. Despite living with dementia, Mum has been able to continue to ‘be herself’ in the best way possible, with just the right amount of support needed for her to thrive.

And, in Mum’s last couple of weeks we were able to spend all the time we wanted together as a family with just the right level of support and help , and knowing that Mum could not have been in a better place either physically or mentally.

The rooms are lovely and there are plenty of activities for the residents who are able and who want to join in.

The care home manager and his wonderful staff were simply amazing, nothing was too much trouble and it gave us the reassurance that we knew she was going to be well looked after and she was. So thank you, Avery Lodge.

Both my parents are in long term care, I cannot praise the staff, enough they've taken all the worry off me in giving them full-time care and both parents are happy being there. My dad had a fall but the care they gave him was excellent and they kept me informed at every step.

I was recently visiting my friend that was staying in this care home due to needing further care. Since lockdown, I have not been able to see him as much. I’m his only friend in Grantham as his family lives a long way away. The staff at Maple Leaf Lodge Grantham has been fantastic. Because of Covid I’ve not been able to go and see him but they’ve been keeping me up-to-date with what he’s doing and they’ve also arranged FaceTime video. I’ve also been able to arrange a visit in the gardens which is lovely to see my friend again. The staff has been fantastic, so welcoming. He enjoys the activities that they provide as it keeps him active. I can’t thank them enough for what they do and especially at this time. Hopefully will see you all again soon.

I would like to thank everyone at Maple Leaf for all their hard work, it’s nice to see my parents so happy and well.

Over the past couple of months I’ve been unable to go to the home because of Covid, but the staff at Maple Leaf Lodge, have been perfect, they’ve been organising garden visits and video chats, so we can keep in contact with our loved ones. They’ve been keeping us up to date on what’s happening. I can’t thank them enough for the care they provide.

Ther service and quality of care was 100% from seniors to housekeeping and admin staff were efficient and always helpful. Reception team cheerful and welcoming. Residents are well entertained and kept mentally active.

I have had full faith in the home to look after him at this difficult time, despite all the difficulties the care sector has experienced.

What a wonderful and welcoming home. The staff are all friendly and very caring. The home is beautiful and has such a welcoming feel too it. The staff are very driven at ensuring the residents are happy and active. You need to view it to appreciate how quaint and pretty it is and how lovely the staff are.

My sister was discharged from the hospital to continue recuperation in care. She has since returned to her own home where she manages with support to continue to live independently. At her request, we returned to the care home for her to say thank you. In the longer term, it is very likely that should she need full-time care then this will be her preferred home. My sister has stayed in one other care home.

I have visited this care facility three times to visit a near neighbour, now a resident. My impressions are, this home is excellent, well run, pleasant and the staff are very polite, helpful, courteous. I have no reason to complain about anything I have seen. I doubt one could complain about excellence. 100%

We were very happy with the care that was provided and the environment of the care home. Everywhere was always spotlessly clean, and the staff attentive.

Care has been very good and staff keep me updated on all that has been going on with regards to my step father.

I only come to see my great auntie once every 3 months and I can not fault the team there! The receptionist is always friendly, always greets with a smile and the same with everyone there always greeting me with a smile! Activities are amazing always going that extra mile to make sure my great auntie has the best life she could ask for! I know that if I have any problems the home manager's door is always open.

Very good/excellent care of a new resident, thoughtful and caring in every respect. All the staff, reception, office, management, kitchen, cleaning and care staff go out of their way to be warm and welcoming to both residents and visiting family members. Great to be fully informed of all issues relating to my mother.

From the onset carers finding out the needs of the resident. Close attention if the resident fell/slipped. No hesitation in answering all our questions. The way the carers encouraged participation in activities and the way the carers have given my mother-in-law confidence especially as she was recently widowed.

Very friendly staff from all levels, mum has only been in a couple of days but the care she has received has been outstanding, always get a warm welcome when visiting and nothing is too much trouble. We have as a family been put at ease knowing she is well looked after.

Staff were caring and cheerful, difficult with some residents. Avery Lodge Care Home is more welcoming than most residential homes I have visited. Thank you.