Barchester Maple Leaf Lodge Care Home

The management staff are all very approachable and ever ready to listen and take action to resolve any problems brought to their attention

Currently on respite stay at Maple Leaf following a stint in hospital, I find the staff very friendly and the food is delicious. I enjoy walking round the garden and speaking to the staff. I have everything I want to make my stay comfortable.

I have noticed how well she is looking. The carers are extremely friendly as is all the staff. She tells me that she enjoys the activities and the meals.

Staff are kind and respectful to residents. Staff work with residents to support and care for their needs. All staff are welcoming and take the time to get to know new residents.

You always get a warm welcome, when you come through the door. I feel my husband couldn't be in better hands. They reasure him when he gets stressed. A remarkable place.

We are so happy with the way mum is being looked after. All the staff are wonderful make family feel at home when visiting. Mum has put weight on with all the lovely food she is eating. Thank you everyone.

I would strongly urge families to think carefully before placing a loved one in Maple Leaf Lodge. My father, who suffers with dementia, sustained a serious head injury while in their care and was hospitalised. He was left bleeding from both the front and back of his head, suffered extensive bruising and required stitches. Even now he remains frightened and traumatised. Despite the seriousness of his injuries, we felt unsupported and shocked by the lack of urgency and compassion shown afterwards. Following the incident, my father was refused return to the home without clear explanation, leaving my elderly mother, who has severe mobility problems herself, struggling to cope. We also later discovered he had been prescribed diazepam without this being properly communicated to the family. Due to the seriousness of our concerns, the police, legal advisors and the Care Quality Commission are now involved.

Mother very happy here. Enjoys and joins in with activities.

The staff and management are excellent as are the bedrooms and other rooms. My only observations are other residents have access to my wife's room and it means that some items of clothing can go missing. I realise this is difficult to resolve and I don't have the answers. It is clearly not possible for room to be locked particularly on the upper secure level where keeping residents out of lifts can be challenging. More positively I can only say that the home has my utmost admiration and respect for the services provided and the dedication of all the staff and management. Thank you.

Review from Brother in law .

My wife has been a resident at Maple Leaf Lodge for 10 months now. Living at home with me previously was very difficult as she didn't know who I was. However, the incredible care and support by the management and staff has taken away her anxiety and she is so much happier, getting involved in activities and outings. The home is modern, clean and beautifully decorated. The atmosphere is always friendly and homely, the standard of food is always excellent. I have no hesitation in recommending this lovely care home.

It's so difficult to review a residential home that offers such wonderful care and attention to its residents. I find the staff excellent and very attentive and approachable at any time with any care needs. Maple leaf lodge is a wonderfully appointed care home, attention to detail is immaculate and the needs of residents is catered for wonderfully. When I visit my wife I am always greeted with welcoming smiles and updates of any attention my wife has needed during my absence. Activities for residents are numerous, everything from baking, painting, community singing, dancing and even off site trips to local places of interest, I feel secure in the knowledge that my wife is in the most wonderful and safe hands in the care of Maple Leaf Lodge.

My partner is very well looked after. Staff treat her with patience and respect, food is nice and well presented.

My friend has moved into Maple Leaf for respite care, I come and visit him twice a week. He is enjoying staying here and says the food is very nice. He enjoys spending time in the cinema room and the garden. He says the staff are friendly and caring.

I visit a friend here at Maple Leaf who has lived here now for a few months, he has settled in very well and says he likes it here very much, especially the activities, he enjoys going on trips in the mini bus. The home is always clean and the staff are very friendly and helpful.

Have come to visit my mother today. She is very well and happy at this care home. The staff here are very friendly and look after her very well. They are in the middle of a refurb and even the outside contractors are very welcoming. I'm very happy that my mum is looked after.

My husband has been at Barchester Maple Leaf Lodge Care Home for ten weeks. You approach the building, which is a warm colour and attractive looking, from the town centre with good transportation. This is home for the residents and Maple Leaf staff work hard and enthusiastically to make it so. Staff convey an attitude of knowing which residents want to chat, those who prefer to be alone and those that enjoy a bit of banter and a laugh. From my point of view, the ladies are excellent and keep me advised as to how my husband is reacting and give me details of his health. The atmosphere between staff members makes them a team that supports each other and is always available to is for help, a chat and support.

The care home is well run by the management and staff. The carers are very processional, helpful and friendly.

Me and my husband stay at Barchester Maple Leaf Lodge Care Home for respite care, this is our third stay here and we can't fault it. The food is nice and the staff are very kind.

Very good care, food has been nice. Staff very friendly.