Barchester Maple Leaf Lodge Care Home

All the staff are friendly and very patient and caring. I am amazed at the way they cope with challenging situations in the dementia unit. The menus are varied and nutritious and appetising. There is such a lovely atmosphere in every area.

From day one the staff have been kind, helpful, polite and nothing is ever too much. The staff must have the off days but they always have a smile on their face when they come through the door. If there is something I don’t want on the menu the kitchen never hesitate to make me something I want. I don’t know how activities manage, so kind and always come to see me and do my shopping.

I was absolutely delighted when my dad was able to come into Maple Leaf Lodge Care Home for three reasons. One his safety, two his happiness and three the family environment it offers. I've found all staff amazingly helpful and nothing is too much trouble for anyone, no matter what position they hold. The care element within Maple Leaf is 24/7 without a doubt. Activities are offered to my dad, they even provided a table tennis set to benefit him as he used to play in the local park. Food and drink are always available around the clock, in case my dad has slept through mealtimes. I'm very pleased with how settled my dad is and how well he is being cared for. I would highly recommend this care home. 100/10.

Dad has lived at Maple Leaf for 6 months and is very happy. The care and attention given to him is excellent I can not fault it. I don’t live in Grantham so can’t visit as often I’d like but find the social media updates lovely. It’s so nice to see him out and about and enjoying life despite living with dementia. We are always made to feel so welcome when we visit and Dad is happy which is so reassuring. I love the fact he is still taken out on trips as keeps him feeling part of the community. Every member of staff seems to know his name even the maintenance team it does feel like he’s living in a family home. Thank you.

All staff are friendly and caring, facilities and activities excellent. Great to know he's safe and lovingly cared for.

Having spent almost every day visiting my dad at Maple Leaf Lodge Care Home, I have seen firsthand how all the staff work. I cannot praise, the management and staff, enough, in all work areas. They seem very hard-working and they treat my dad with the utmost dignity and respect. It’s like having an extended family. Whilst the staff are very professional they are also extremely caring, friendly, polite and helpful. They help to make it a fantastic, homely environment with amazing decoration and furnishings (home from home). The meals are of an excellent standard. They always provide food for my dad if he has slept through mealtimes. They have a great activity team. Dad was recently taken out for coffee and cake. Also, the maintenance staff have dealt quickly and efficiently with any problems. Dad is being cared for impeccably. No complaints at all. Excellent care home would certainly recommend it. Thank you to all the wonderful staff.

Very pleased with the care she received here. She is engaged in the activities, especially the dancing and is more active than when she went in.

I stayed at Maple Leaf Lodge for 2 weeks whilst my family were away. I found everything was well run, carers were very good, although I did not need help. Carers are very patient as some people were quite troublesome. Food was great, varied and always a choice.

My mother-in-law has been a resident at Barchester Maple Leaf Lodge Care Home since 2019 and despite the challenges over the past two years, her care has not been compromised at all and the current team has and is doing an amazing job, thank you to each and every one of you. Life for our loved ones is gradually returning to normal but in a measured and safe way hopefully keeping them and just as importantly the dedicated team looking after them, safe and well. We are very much looking forward to all the events planned in the coming months and to all the exciting and positive things planned for the future. Thank you to you all.

You provided essential management e.g. food, dressing, washing but in my mind not care. My mother, 82, was left in her room during her full week of respite care, when asked if we could take her down the corridor in her wheelchair we were told no! She didn't eat barely the whole time with you, extremely confused, depressed and basically giving up, therefore took her home. The home appeared understaffed, difficult to speak to anyone. Extremely disappointed.

All the staff were friendly and helpful as always. There was a pleasant atmosphere and the residents were enjoying a visit from two musicians. The resident I was visiting was a little confessed and uncomfortable, the staff were lovely with her.

My Uncle has been at Maple Leaf for 3 years. The staff are all fantastic and assist my uncle with fantastic care, nothing is too much trouble. Throughout this awful pandemic, they have always had a smile on their face. I take my hat off to them all. The manager is very pleasant and always available to talk to if needed. Keep up the good work.

My grandmother has been at Maplelead for 2 years. The team have provided excellent care. The past year has been very hard for us all. The team deserve to be mentioned for all their hard work and commitment. Nothing is ever too much trouble. It was wonderful for the new manager to call us to introduce herself.

My husband's grandmother lives at Mapleleaf. She is very happy and the care is fantastic. She always tells us when we visit her in the pod how wonderful the care team are. I would recommend the home to anyone who is looking for care. Keep going and thank you to all the team for making her very happy.

You can tell when you walk in that being here, as a resident or a visitor, it's going to be a great experience. You're welcomed with a smile; the place is airy and clean. As a visitor, you are included in everything that goes on. Your loved one is content; you know they are safe. Staff are giving and patient - this is everything a care home should be.

I have found the staff and reception very helpful if I need to ask about anything to do with mums care. They are a very friendly team. I can ask anything and know I will get a reply quickly. My mum is very happy that she is there.

I am very pleased with the care my mother receives. I trust all the staff as much as I can under present circumstances.

My husband has vascular dementia following a stroke and entered the nursing home last September. I have never been in his room due to covid so unable to mark rooms completed this form as best I can but difficult as I just visit in the pod. The new manager arrived last weeks so should improve. The entertainment and entertainment staff are excellent residents are kept occupied.

I have been very pleased with the standard of care at Maple Leaf Lodge Care Home. The staff are kind, caring and always willing to help, even in difficult and stressful circumstances. I would certainly recommend the home to others.

Staff always go out of their way to chat to me when I call in to see my mum and since lockdown, when I've visited Mum in the pod. When I visited Mum I used to clean and cut her fingernails and deal with facial hairs. I wish these were covered with the care provided. Mum always looks at the staff with genuine affection and them to her, which is lovely to see.