Merryfields, Felixstowe, Suffolk
Merryfields, Felixstowe, Suffolk
Merryfields, Felixstowe, Suffolk

Merryfields is a beautiful, family-run 20 bedroom home providing the highest standard of care whilst maintaining a home-from-home environment.

Each bright, sunny room has an en-suite bathroom and state-of-the-art fittings. Three rooms have terraces. The home is in walking distance of the town and sea front

A hand-picked team of friendly, highly qualified staff have been specially chosen for their dedication and attitude towards the elderly.

The prospective resident is able to experience free day care before making a decision to move in. This makes the transition into the home more enjoyable.

Extensive activities, entertainment and outings are undertaken regularly for both individuals and groups. An an la carte menu is available 24-hours a day.

A party will be organised after admission so family and friends are familiar with the new home.

Owner: Felixstowe Care Home for the Elderly Ltd

Person in charge: Samantha Shapwanale (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 10 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Contact the number 01394 285528. Ages 50+.

Single Rooms: 10

Rooms with ensuite WC: 10

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Merryfields: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 09 Nov 2017

Room available. Please call 01394 285 528

Reviews

9.8 Merryfields has a Review Score of 9.8 (9.817)

The Review Score of 9.8 (maximum of 10) for Merryfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Merryfields in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Merryfields is calculated as follows: ( (159 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Merryfields is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2 positive Reviews (10 registered maximum number of service users ÷ 5). 8 Reviews ÷ 2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Merryfields?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Merryfields

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

What an amazing place. Staff have time for residents, they genuinely seem to care! My mother was with Merryfields for 5 weeks before we moved away, due to a job change. I just so wish that we hadn't been moving so far as I have found it impossible to replicate the standard of care enjoyed by Mum whilst she was with the team at Merryfields. I know that Mum was comfortable during her stay. She is a particularly fussy eater and the team did try their best to find her something to eat at mealtimes. 'Ali's Cafe' is a great idea, where residents can order snacks anytime. Accommodation was clean and her room was a decent size. I would highly recommend this facility.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am completely happy with the care my wife receives in this care home. It is always clean, warm and inviting. The staff are given the time to interact with residents and provide stimulation. My wife has been a resident for 5 years and at no time have I been less than completely satisfied with her care.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Extremely helpful and caring, a very good team, I can only speak highly of them.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the Merryfields care home very pleasant, welcoming and the staff extremely helpful and kind.
Food quite good and adequate entertainment and activities good.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Could not have wished for better. We were fortunate that there was a vacancy at that care home at the time of our enquiry.
A family run home with personal supervision.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst my mother was there she enjoyed her time in the company of those within this establishment. A caring and nice place which is not too big.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We would like to say how well Merryfields as a whole unit looked after mum. Nothing was ever too much trouble.
They were always friendly and had time for a chat.
Mum had a massive stroke on 03.05.17 and never regained consciousness.
They loved and cared for her until she died on 06.05.17.
I can't praise them enough.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We very much liked the homely atmosphere of Merryfields when we viewed it late 2015 ahead of my mother moving there in April 2016. Another key factor was the kindly and welcoming attitude of the staff. Over the last ten months, we have noticed most staff show great pride in their job. We have been impressed with their patient and loving attitude towards the residents. The staff have also been very friendly and helpful towards us.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother-in-law was diagnosed with terminal cancer and reluctantly left her flat to move into Merryfields. Here she was very well looked after in a clean and comfortable room of her own. The staff were all friendly, caring and patient and although mum would obviously rather have still been at her flat, the family all felt that the care she received at Merryfields was far better than anything else we could have arranged. This high standard of care continued until mum passed away in March.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has Dementia and even though she lived close by and I saw her daily and she had carers she was still very lonely and confused. Since going into Merryfields she has improved, made friends and is well looked after by the friendly and caring staff in providing her quality of life greatly.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad was only at Merryfields a short time, from our first visit we were made welcome and the transition from hospital to the care home was dealt with sympathetically and efficiently. The staff were exemplary with the level of care given.
I felt at ease after every visit in the knowledge that dad was looked after and all his care needs were dealt with. The staff were friendly and professional. I could not have asked for more.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother came to this care home in March 2013 and stayed there, contentedly until her death in June 2015. She has always hated the idea of going into a care home but when her dementia worsened, we took this course. We are so relieved and feel so lucky to have found Merryfields for her. Our mother's anxiety and unhappiness fell away, she enjoyed the staff's care and attention, she smiled, ate and slept well, liked outings. The staff always seemed loving, friendly, respectful with her and all the other residents. We, as guests, always felt welcomed. The atmosphere was warm, homely good home made cooking!, comfortable and comforting. I can't express my gratitude enough for the way our mother was looked after during those last years.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Merryfields looked after my mother for nearly two years. She had a lovely bright airy room with en suite bathroom and we were able to put many of her personal possessions and pictures in the room, making it feel just like her own home. She was suffering from dementia and, at times, as the disease progressed, she could become quite aggressive because of her confusion but she was always treated with dignity, respect and indeed love and the staff could not have been more professional. When we visited we were invariably greeted with a warm welcome, a cup of tea or coffee and often some home made cake which made us feel that we were part of the family. The staff were always full of fun and very caring and there were always activities going on during the day which Mum could join in if she wished, they even organised monthly outings in the good weather. Sadly Mum passed away in December but, again, all the staff were kind and supportive throughout this difficult time with a large group attending her funeral and sending me a beautiful bouquet of roses afterwards. Merryfields was certainly like home from home and we couldn't have found anywhere better. I cannot recommend the care here highly enough.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as I enter tea/coffee/biscuit/cake is offered. So clean. No smells all staff friendly. Staff take residents out weather permitting. So caring nothing too much trouble. Staff/attended my sister's funeral. Sent me flowers. I was overwhelmed my sister had a happy time there and chose her own company. However the home offered various events to take part in. Could not be bettered.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean, excellent staff.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very friendly and caring staff - the office door is always open! There are large new rooms with good en-suite bathrooms and some older rooms with varying levels of space in the en-suite facilities. Meals are very good and they constantly offer visitors like me tea and biscuits. They have a good range of morning, afternoon and evening activities and try to get a large group out somewhere every month in the spring to autumn period.

How likely would you be to recommend Merryfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Merryfields

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2016

Top 20 Care Homes East of England 2014

Recipient: Merryfields

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Merryfields