Ventress Hall

22/28 Trinity Road, Darlington DL3 7AZ
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9.5 90 Reviews
  • Ventress Hall, Darlington
The team at Ventress Hall offers nursing, residential and dementia care, as well as respite care, designed to ensure that life is engaging and fulfilling for residents.

Each bedrooms at Ventress Hall is unique; from high ceilings to direct access to the home's courtyards, each offers a point of interest for residents to enjoy. Bedrooms also feature a 24-hour nurse call system, and most have en-suite facilities. For couples wishing to reside together, Ventress Hall also offers a small number of shared or double rooms.

The Darlington care home and gardens are fully wheelchair accessible with a plethora of spaces to relax, socialise and enjoy activities, including cosy lounges, a café, hair and beauty salon and a bright conservatory. Outside, the courtyard gardens are ideal for enjoying a cup of tea.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £975
  • Self-Funded Residential Dementia Care: from £1065
  • Self-Funded Nursing Care: from £1215
  • RESPITE Self-Funded Residential Care: from £1025
  • RESPITE Self-Funded Residential Dementia Care: from £1115
  • RESPITE Self-Funded Nursing Care: from £1265

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ventress Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Diane Encinias (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (106)
  • Single Rooms with Ensuite Wet Room (84)

Ventress Hall Reviews (90)

9.5

Ventress Hall has a Review Score of 9.5 (9.500) out of 10, based on 45 reviews in the last 2 years.
Over all time Ventress Hall has 90 reviews.

Overall Experience
  • 62
  • 21
  • 4
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Date Published
  • 90
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  • 13
  • 45
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Reviewer Connection to Ventress Hall
  • 25
  • 14
  • 12
  • 6
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  • 1
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Total of 90, showing 81-90
Review from Margaret H (Niece of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My relative spent almost a month at this home on respite following a hospital admission.
I found big concerns regarding communication. Inability to speak to my relative by phone, attitude of management. Commode in the room not emptied and poor care standards (staff told my relative soiled at 2 pm and
did not take her to toilet until approximately 4.15pm).
Television not placed in room until family asked for it and then put in area of room where she could not see it.
Reply from Samantha Debenham, Marketing Support Administrator at Ventress Hall

Thank you for taking the time to review Ventress Hall. We are very sorry to hear about the issues you have raised. We are saddened that you didn’t bring your concerns to our attention on the day you visited so that we could have had the opportunity to put things right and reassure you about your relative’s care. We are aware of the difficulty we have with the telephones in the home. Because the mobile signal is patchy, having to rely on taking a relative to the office for the landline is not always easy, but we are looking into how we can improve this. We do not provide TVs although we do have a small number of TVs that have been donated to us which we provide upon request.

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Review from J R (Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, very clean, good facilities. You only need to ask!
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Review from Graham J (Son of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother hated the idea of leaving her home to be in a care home, but since she came to Ventress Hall three years ago she is very glad that she is a resident.
Special mention to the activity coordinator who initiated a creative way for my mum to keep contact with me and my sisters as we all live very
far away.
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Review from Norma P (Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care very good except the body washing, I was used to having a shower daily and I don't feel nice and clean like I should. One face cloth wet under the tap is not my idea of clean.
Reply from Samantha Debenham, Marketing Support Administrator at Ventress Hall

Your positive comments about your care at Ventress Hall are greatly appreciated. We are sorry to hear about your concerns about body washing, which we were not aware of until you mentioned this to the Clinical Lead of the Nursing Unit. We have updated your care plan, staff have been informed of your choice and we are pleased that you have now seen an improvement. We will liaise closely with you to ensure that this does not re-occur. Should there be anything else that causes you concern, please do bring it to our attention immediately.

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Review from E M (Respite Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff from the top to bottom were giving every effort to make my stay. Meals were very good and well served though in some instances delayed to those of us who were at the table. Overall my stay was well worth while.
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Review from S H (Niece of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home food delivery service provided to my aunt by Ventress Hall is excellent. They are reliable and trustworthy. The staff who deliver are pleasant, friendly and helpful. The food is nutritious and varied.
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Review from Mark B (Son of Resident) published on 2 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 92-years-old, has signs of dementia and cannot support her own weight so needs everything doing for her. From the moment that we arrived, we were made to feel welcome. The room was so homely, not like other care homes that we had seen. The staff were all genuinely friendly and caring, they
were not just there to do a job, they treated my mother with the greatest of respect and dignity. the meals were good, with a reasonable menu to choose from, they always arrived hot.
On the day that my mother was to leave for home, she was made ready by the staff in good time, unfortunately, the transport was late (no fault of Ventress), she did become distressed after a while. I was so taken aback by how everyone took an interest in her welfare and were so supportive in helping to comfort her, they all went that extra mile.
I would highly recommend Ventress Hall and when my mother needs to move into permanent care this will be our choice.
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Review from Jacqueline L (Daughter of Resident) published on 24 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I cannot thank the staff of Ventress Hall enough. During an extremely stressful time for myself, family and mum they went above and beyond to reassure me and her. The care she received was exceptional and the prompt action by staff literally saved her life.
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Review from Andrew R (Son of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In a short space of time I have gone through the most testing time of my life with the death of my mother and the professionalism of Ventress Hall staff in my hour of need was better than I truly expected.
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Review from John H (Son of Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care Mum receives.
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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Ventress Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Ventress Hall is calculated as follows: ( (324 Excellents x 5) + (148 Goods x 4) + (39 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 522 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ventress Hall is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Diane

Diane Encinias

Job Title: Home Manager

I joined Ventress Hall back in the 1990s, progressing from a carer to a senior and then to become the deputy manager. I became Home Manager in November 2019. 


All of my experience enables me to challenge our practices, improve what we do and strengthen our relationships with the local CCG and healthcare team – all for the benefit of our residents.


I love seeing the residents happy, and I enjoy seeing the positive impact of the work we do. We often have residents join us for short term respite care as they convalesce after an illness or operation. It’s wonderful to see them recover and return home. 


I’ve worked with many of the team here for many years. I have a profound respect for them and recognise each of their contributions. It’s safe to say that this home has a special place in my heart and I’m looking forward to developing Ventress Hall even further so we can deliver even greater outcomes for residents and their families.

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