
Ventress Hall was clean,tidy and well maintained. I would highly recommend this care homeJulie C(Daughter of Resident/Service User)



Ventress Hall was clean,tidy and well maintained. I would highly recommend this care homeJulie C(Daughter of Resident/Service User)



The team at Ventress Hall offers nursing, residential and dementia care, as well as respite care, designed to ensure that life is engaging and fulfilling for residents.
Each bedrooms at Ventress Hall is unique; from high ceilings to direct access to the home's courtyards, each offers a point of interest for residents to enjoy. Bedrooms also feature a 24-hour nurse call system, and most have en-suite facilities. For couples wishing to...
Care Provided by Ventress Hall
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 106 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ventress Hall for full pricing details and T&Cs.
Contact Ventress Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Diane Encinias (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (106)
- Single Rooms with ensuite Wet Room (84)
Ventress Hall Reviews (91)
Ventress Hall has a Review Score of 9.0 (8.969) out of 10, based on 18 reviews in the last 2 years.
Over all time Ventress Hall has 91 reviews.
My grandad was recently in Ventress Hall, and all care staff were exceptional in their care for him right through to his end of life. Grandad enjoyed his time there and established good relationships with their carers who helped him through his time there.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Ventress Hall Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Her room is always spotless and lovely and warm.
The staff are lovely and really seem to care for my mum. Not just the nursing staff but reception, cleaners, deputies and managers too.
I feel at ease that my mum is being properly looked after by staff that really do care.
Hi Jill, thank you very much for taking the time to leave us feedback about your experience. At Ventress Hall Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are very happy with the care and service my mother is receiving at Ventress Hall, Darlington. We love all the activities that are provided, even the hairdressing and painting my mother’s nails!
Everybody is very friendly and takes the time to tell me about what my mother has been up to, the staff are kind, approachable and cheerful.
Thank you very much for taking the time to leave us feedback about your experience.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks from the Care UK team
Mum recently celebrated her 102nd birthday and was made to feel like a queen for the day. The lounge area was beautifully decorated with banners and balloons and the kitchen staff provided a surprise buffet tea party for family and friends.
I’m impressed at the various activities that have taken place, quizzes, pumpkin making, bonfire night games, Holy communion services, pantomime etc. and plenty more is planned leading up to Christmas. Mum loves to socialise and has been encouraged to take part in all activities including playing the piano; she has always loved entertaining others.
I visit my mum every day and I’ve always been made to feel welcome and listened to, I definitely wouldn’t hesitate to recommend Ventress Hall to anyone.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
I'm happy with Mam's overall care.
Helpful and friendly staff.
Lovely meals, food whenever Mam's hungry.
Nothing too much trouble for the staff.
Mam's settled in well and got to know the staff.
Receptionists, cleaners, carers and nurses are great at their jobs.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.
My auntie is in this home although we have tried to have her moved whilst she was a ward of court. We now feel that this would be impossible as she has dementia. She is deaf and despite the fact that I have asked for a hearing review at the local hospital for her hearing aids to be replaced - this has not happened so she continues not to have any hearing aids. They tell me she is happy there and think she is but who knows with dementia?
Thank you for taking the time to provide your feedback on your and your aunt’s experience at Ventress Hall. Our dedicated care and lifestyle teams work hard to ensure residents living with dementia lead meaningful lifestyles and are provided with the best of care, including your aunt. Whilst we are...
Mum has been in Ventress Hall for almost a year now and she loves it. She moved in with her cat and they're both very happy. Mum has a room that opens onto one of the courtyards, and the staff have been working hard with the residents to build, paint, and plant up some gorgeous planters to make the area really pretty. Mum chooses to spend time in her own room quite often, but the team work really hard to provide loads of different activities for the residents. The only negative is that as it is such a beautiful old building, the mobile signal is a bit hit-and-miss.
We are delighted to hear that your mother is enjoying her room with her beloved pet. At Ventress Hall, we work hard to ensure residents feel settled, with all the creature comforts of home, to make their transition into the home as smooth as possible. It’s also lovely to hear that our dedicated...
The refurbishment is looking good.
I'm kept informed of how my mum is doing regularly.
Overall, I'm happy with the care Mum is getting, very aware of how frail she is now.
We are so glad to hear that your and your mother’s experience of Ventress Hall is a positive one. The team work hard to provide the highest standards of care, and we recognise the importance of involving loved ones in these care plans through consistent communication. We are also pleased to hear...
Staff in all areas have been both friendly and supportive when responding to his various needs.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
Looking forward to joining in more games with the new activity team and maybe occasional outing days.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
Excellent home. Would highly recommend. Nothing is too much trouble.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.
Food - so, so - sometimes ok.
Nursing staff are very good. Care staff are ok but on occasions, care staff are less than satisfactory.
We are delighted to hear that you are pleased with your loved one’s room and the experience you’ve received from our team of dedicated nurses. At Ventress Hall, each member of the team is passionate about providing quality care, including carers. Our catering team ensure a variety of meal choices...
My uncle was admitted to the nursing home wing for palliative care on 10 March 2023. In his time in the home, his care by both registered nurses and the wider team was outstanding. I could not fault any part of his care plan. Sadly, he passed away but the team ensured that he was pain-free and able to contact me so that I could pass on my final wishes of love.
The team were incredibly respectful and understanding of his needs.
Highly recommend this home.
Thank you all so much for his care.
At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.
It must also be noted that the family were very pleased with all the staff involved with the caring of
My mother was cared for in the nursing part of the home for the last few weeks of her life. The care she received from the nursing staff, two in particular, was excellent. All members of staff we encountered were friendly, approachable and caring. It was a stressful time for us as a family and knowing that our mother was being looked after so well was a great comfort and help. Thank you, to everyone at Ventress Hall.
My uncle is being well looked after by the most friendly and caring staff from the reception and actual caring.
Lovely staff. All very friendly. Excellent food, good facilities. Highly recommend Ventress Hall.
My 88-year-old mother recently spent over five weeks in Ventress for rehabilitation. Throughout her time in the home, she received exceptional care from all the staff. The staff could not have done anything more for my mum, they were very attentive, kind, professional and cheerful, they used her name, cheered her up and attended to all her needs promptly. The staff demonstrated infinite patience and went the extra mile to make mum's stay as comfortable as possible. The attention to detail was first class and the staff were dedicated to organising my mum's complex medication needs with 100% accuracy, as a sufferer of Parkinson's her medical requirements are very frequent and time important, the staff provided mum's medicines on time for all her ailments. The meals mum received were varied, good quality, and age-appropriate, mum also enjoyed the mid-afternoon snacks, all food and beverages offered were fresh and well presented. The room in Ventress was great. A huge thank you to all staff.
My mother-in-law has been in Ventress Hall since December 2020 and they have absolutely gone out of their way to make her welcome, comfortable and happy despite everything that’s gone on with the pandemic. Throughout the lockdowns, we were encouraged to have pod visits and now we are able to go in to the home we are always met with friendly staff even if they are short staffed and worn out. My mother-in-law sings their praises every day and wouldn’t have a bad word said against any of the staff. They are all amazing and I don’t think they get enough praise.
My dad wasn't happy here, he suffered with end stage COPD and was told by one of the health care workers that he should put his hand over his mouth when he coughed! My dad couldn't even move out of bed due to being so ill, this comment was inappropriate.
The receptionist was inconsiderate when we visited, she said we couldn't go in as we weren't booked in, even though we didn't need to book in for visits. My only positive comment is that the nurse caring for Dad was absolutely brilliant. He took the time to explain Dad's condition and gave advice regarding this.
We moved Dad to another care home, he was absolutely delighted!
Thank you for taking time to review Ventress Hall. We are delighted to hear such positive feedback about the nurse who cared for your dad. The issues mentioned in your review are concerning. If they could have been raised with our home manager at the time, we would have resolved them. As you can...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Ventress Hall.
Accreditations
There are no accreditations posted yet for Ventress Hall.
Meet the Team (1)

I joined Ventress Hall back in the 1990s, progressing from a carer to a senior and then to become the deputy manager. I became Home Manager in November 2019.
All of my experience enables me to challenge our practices, improve what we do and strengthen our relationships with the local CCG and healthcare team – all for the benefit of our residents.
I love seeing the residents happy, and I enjoy seeing the positive impact of the work we do. We often have residents join us for short term respite care as they convalesce after an illness or operation. It’s wonderful to see them recover and return home.
I’ve worked with many of the team here for many years. I have a profound respect for them and recognise each of their contributions. It’s safe to say that this home has a special place in my heart and I’m looking forward to developing Ventress Hall even further so we can deliver even greater outcomes for residents and their families.
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