Ventress Hall

My grandad was recently in Ventress Hall, and all care staff were exceptional in their care for him right through to his end of life. Grandad enjoyed his time there and established good relationships with their carers who helped him through his time there.

I feel at ease that my mum is being properly looked after by staff that really do care.

We are very happy with the care and service my mother is receiving at Ventress Hall, Darlington. We love all the activities that are provided, even the hairdressing and painting my mother’s nails!

Everybody is very friendly and takes the time to tell me about what my mother has been up to, the staff are kind, approachable and cheerful.

I visit my mum every day and I’ve always been made to feel welcome and listened to, I definitely wouldn’t hesitate to recommend Ventress Hall to anyone.

Receptionists, cleaners, carers and nurses are great at their jobs.

My auntie is in this home although we have tried to have her moved whilst she was a ward of court. We now feel that this would be impossible as she has dementia. She is deaf and despite the fact that I have asked for a hearing review at the local hospital for her hearing aids to be replaced - this has not happened so she continues not to have any hearing aids. They tell me she is happy there and think she is but who knows with dementia?

Mum has been in Ventress Hall for almost a year now and she loves it. She moved in with her cat and they're both very happy. Mum has a room that opens onto one of the courtyards, and the staff have been working hard with the residents to build, paint, and plant up some gorgeous planters to make the area really pretty. Mum chooses to spend time in her own room quite often, but the team work really hard to provide loads of different activities for the residents. The only negative is that as it is such a beautiful old building, the mobile signal is a bit hit-and-miss.

Overall, I'm happy with the care Mum is getting, very aware of how frail she is now.

Staff in all areas have been both friendly and supportive when responding to his various needs.

Looking forward to joining in more games with the new activity team and maybe occasional outing days.

Excellent home. Would highly recommend. Nothing is too much trouble.

Nursing staff are very good. Care staff are ok but on occasions, care staff are less than satisfactory.

Thank you all so much for his care.

It must also be noted that the family were very pleased with all the staff involved with the caring of

My mother was cared for in the nursing part of the home for the last few weeks of her life. The care she received from the nursing staff, two in particular, was excellent. All members of staff we encountered were friendly, approachable and caring. It was a stressful time for us as a family and knowing that our mother was being looked after so well was a great comfort and help. Thank you, to everyone at Ventress Hall.

My uncle is being well looked after by the most friendly and caring staff from the reception and actual caring.

Lovely staff. All very friendly. Excellent food, good facilities. Highly recommend Ventress Hall.

My 88-year-old mother recently spent over five weeks in Ventress for rehabilitation. Throughout her time in the home, she received exceptional care from all the staff. The staff could not have done anything more for my mum, they were very attentive, kind, professional and cheerful, they used her name, cheered her up and attended to all her needs promptly. The staff demonstrated infinite patience and went the extra mile to make mum's stay as comfortable as possible. The attention to detail was first class and the staff were dedicated to organising my mum's complex medication needs with 100% accuracy, as a sufferer of Parkinson's her medical requirements are very frequent and time important, the staff provided mum's medicines on time for all her ailments. The meals mum received were varied, good quality, and age-appropriate, mum also enjoyed the mid-afternoon snacks, all food and beverages offered were fresh and well presented. The room in Ventress was great. A huge thank you to all staff.

My mother-in-law has been in Ventress Hall since December 2020 and they have absolutely gone out of their way to make her welcome, comfortable and happy despite everything that’s gone on with the pandemic. Throughout the lockdowns, we were encouraged to have pod visits and now we are able to go in to the home we are always met with friendly staff even if they are short staffed and worn out. My mother-in-law sings their praises every day and wouldn’t have a bad word said against any of the staff. They are all amazing and I don’t think they get enough praise.

We moved Dad to another care home, he was absolutely delighted!