There is always a calm atmosphere. Cleanliness is excellent, it is bright and homely.S H(Son of Resident/Service User)
There is always a calm atmosphere. Cleanliness is excellent, it is bright and homely.S H(Son of Resident/Service User)
The team at Ventress Hall offers nursing, residential and dementia care, as well as respite care, designed to ensure that life is engaging and fulfilling for residents.
Each bedrooms at Ventress Hall is unique; from high ceilings to direct access to the home's courtyards, each offers a point of interest for residents to enjoy. Bedrooms also feature a 24-hour nurse call system, and most have en-suite facilities. For couples wishing to...
The team at Ventress Hall offers nursing, residential and dementia care, as well as respite care, designed to ensure that life is engaging and fulfilling for residents.
Each bedrooms at Ventress Hall is unique; from high ceilings to direct access to the home's courtyards, each offers a point of interest for residents to enjoy. Bedrooms also feature a 24-hour nurse call system, and most have en-suite facilities. For couples wishing to reside together, Ventress Hall also offers a small number of shared or double rooms.
The Darlington care home and gardens are fully wheelchair accessible with a plethora of spaces to relax, socialise and enjoy activities, including cosy lounges, a café, hair and beauty salon and a bright conservatory. Outside, the courtyard gardens are ideal for enjoying a cup of tea.
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ventress Hall for full pricing details and T&Cs.
Contact Ventress Hall to confirm what's included and get a personalised quote:
Ventress Hall has a Review Score of 8.7 (8.722) out of 10, based on 14 reviews in the last 2 years.
Over all time Ventress Hall has 91 reviews.
The care and nursing team looked after my mum at the end of her life. She was treated with care and compassion, as were were. They ensured a peaceful and dignified end, which was my greatest wish. I was with her to the end with the help of the nursing staff, who ensured that I ad the family had...
The care and nursing team looked after my mum at the end of her life. She was treated with care and compassion, as were were. They ensured a peaceful and dignified end, which was my greatest wish. I was with her to the end with the help of the nursing staff, who ensured that I ad the family had food and drink and a place to sleep, while not leaving mum. The staff were kind and gentle with mum and I couldn't have asked for better service. My stepfather is very grateful for the care. Thank you.
Our mam needed End of Life care so we contacted Ventress Hall to enquire if they had any beds available. Thankfully they had a lovely room where mam spent the last two weeks of her life. The nursing care mam received was wonderful & we are very thankful to all the nursing team. All staff from the...
Our mam needed End of Life care so we contacted Ventress Hall to enquire if they had any beds available. Thankfully they had a lovely room where mam spent the last two weeks of her life. The nursing care mam received was wonderful & we are very thankful to all the nursing team. All staff from the first person we had contact with to the last are a credit to Ventress Hall.
Ventress Hall...
Ventress Hall was clean,tidy and well maintained. I would highly recommend this care home for your loved ones.
I aways promised mum I wouldn't let her go into a care home but I realise now that if you need 24 hour care she's in the best possible place. The Staff seem Very caring and are always cheerful despite being very busy. They also made her room more like home by putting up her pictures and personal...
I aways promised mum I wouldn't let her go into a care home but I realise now that if you need 24 hour care she's in the best possible place. The Staff seem Very caring and are always cheerful despite being very busy. They also made her room more like home by putting up her pictures and personal possessions and keeping it very clean. I also appreciated the little things like a welcome basket of toiletries on mums arrival. It's a sad time for family made better by a smile and a chat from the staff.
thank you very much for taking the time to leave us feedback about your experience.We completely understand how difficult this time must be for you and your family, and were so pleased to hear that the care and attention your mum is receiving has made a positive impact. At Ventress Hall Care Home -...
thank you very much for taking the time to leave us feedback about your experience.We completely understand how difficult this time must be for you and your family, and were so pleased to hear that the care and attention your mum is receiving has made a positive impact. At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
My Mum doesn't get much interaction from carers, otherwise what is absolutely necessary. I feel that her basic needs are met but the carers could do more to make her life better. We often find carers sat in the lounge socialising between themselves or on their phones and I think that time could be...
We have raised issues with things not working in her room and they have not been resolved.
I’m truly sorry to hear that the interaction your mother is receiving from...
Thank you for sharing your concerns. I sincerely apologise for the experience you and your mother have been having at Ventress Hall. Your feedback is incredibly important to us, and we take your observations seriously.The Home Manager at Ventress Hall has an Open Door Policy and is always happy to discuss any concerns that may arise. Furthermore, we would like the opportunity to discuss your concerns with you to take learnings and make improvements where needed and implore you to please contact complimentsandcomplaints@careuk.com. We value your feedback and are committed to making sure your mother receives the best care possible.
My Aunt moved to Ventress Hall in October 2024. 4 months in she seems very settled and happy. I selected Ventress Hall based on the friendliness of the staff and the general atmosphere which felt welcoming and slightly informal - the main reception area always seems to be quite busy and bustling...
My Aunt moved to Ventress Hall in October 2024. 4 months in she seems very settled and happy. I selected Ventress Hall based on the friendliness of the staff and the general atmosphere which felt welcoming and slightly informal - the main reception area always seems to be quite busy and bustling and I like that. She is happy with the food, there have been quite a few outings for her - and if the staff are encouraging she is likely to join in activities and have some fun. It has been a weight off my mind that she is now somewhere and safe and is cared for - and not living alone where she was becoming increasingly anxious about everything.
Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Very pleased with the care provided for my sister. The whole team are friendly, helpful and supportive. My sister is treat as an individual, all her care needs are met and we also have a laugh with the staff and other residents. Plenty of activities to keep people busy and a very friendly...
Thank you to the whole team for all they do.
Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
All the carers look after my mam well, and she gets along with them all. The only problem I have is that if there is anything wrong with mam (i.e. lately very sore legs, painful back and bum). I have to point it out to the seniors and ask for something to be done. I think this kind of problem...
All the carers look after my mam well, and she gets along with them all. The only problem I have is that if there is anything wrong with mam (i.e. lately very sore legs, painful back and bum). I have to point it out to the seniors and ask for something to be done. I think this kind of problem should be noticed more by the carers. In all other respects, I'm happy with her care.
Thank you for taking the time to share your feedback with us for Ventress Hall. We're so glad to read that your mum is receiving good care and that she gets along well with the team at Ventress Hall. We also appreciate you bringing the concerns about her sore legs, back, and bum to our attention....
Thank you for taking the time to share your feedback with us for Ventress Hall. We're so glad to read that your mum is receiving good care and that she gets along well with the team at Ventress Hall. We also appreciate you bringing the concerns about her sore legs, back, and bum to our attention. It's incredibly important that we notice and address such issues proactively, and we'll make sure to bring this to the attention of the Home Manager and to ensure this is reviewed for your mum. Your comments help us enhance the quality of care we provide, and we are grateful for your input. If there is anything further, you'd like to discuss or any other ways we can support your mum, please don't hesitate to reach out to the Home Manager or you can contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. Best wishes.
Mum has been here for 9 months. She has such a good quality of life now with all the activities and trips out she has. The staff are warm and welcoming and will do anything to help. The only problem we encountered was around Mum's cleanliness, Mum has Alzheimer's and when staff asked if she needed...
Mum has been here for 9 months. She has such a good quality of life now with all the activities and trips out she has. The staff are warm and welcoming and will do anything to help. The only problem we encountered was around Mum's cleanliness, Mum has Alzheimer's and when staff asked if she needed any help washing and dressing Mum always said she could manage even though she couldn't. But now things seem to be improving as Mum is accepting help and getting showered regularly, after asking the staff to use different wording when asking her.
Thank you for taking the time to leave feedback for Ventress Hall. Thank you so much for sharing your kind words with us. We're thrilled to hear that your mum's quality of life has improved with the activities and trips and that she is enjoying her time here. We're also very happy to know that our...
Thank you for taking the time to leave feedback for Ventress Hall. Thank you so much for sharing your kind words with us. We're thrilled to hear that your mum's quality of life has improved with the activities and trips and that she is enjoying her time here. We're also very happy to know that our staff have been able to provide the warm and welcoming care you expect. We appreciate you bringing up the concerns about your mum's cleanliness. We understand how challenging it can be when someone with Alzheimer's may be reluctant to accept help, and we're glad that things are improving now with the adjusted approach. It's wonderful to hear that your mum is more comfortable and accepting of the support she needs. Your feedback is valuable in helping us continually improve and provide the best care possible. If there's anything else we can do to support your mum or you, please don't hesitate to reach out. Best wishes.
Generally good but there are some things that could be improved upon. For instance, drinks are provided in the dementia lounge, sometimes without drinking glasses. No towels in the bathroom, things going missing, which is common in the dementia unit, and staff don't have time to look for them. Most...
Overall this is a good care home with good food. With a few tweaks, it could be great.
We truly appreciate your insights on areas...
Thank you for taking the time to provide us with your detailed feedback for Ventress Hall. We’re pleased to hear that, overall, you feel your experience has been positive, and that you’re satisfied with the care provided, as well as the food and staff.Thank you again for your feedback. It is incredibly helpful as we continue to refine our services and make improvements where necessary. Please don’t hesitate to reach out if there’s anything else we can do to support you and your loved one. Best wishes
Putting Mum into a care home was the hardest decision we have had to make but I am now so pleased we have. The worry and stress have gone away knowing that she is in such a caring environment with staff who genuinely care about her. Her social life is great with many opportunities to attend...
Putting Mum into a care home was the hardest decision we have had to make but I am now so pleased we have. The worry and stress have gone away knowing that she is in such a caring environment with staff who genuinely care about her. Her social life is great with many opportunities to attend different events or just to sit and chat with other residents.
Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My wife and I visit Ventress most days. There is always a calm atmosphere. Cleanliness is excellent, it is bright and homely. Always made to feel welcome. We feel residents are well cared for. We would certainly recommend.
My wife and I visit Ventress most days. There is always a calm atmosphere. Cleanliness is excellent, it is bright and homely. Always made to feel welcome. We feel residents are well cared for. We would certainly recommend.
Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We had a very poor experience at Ventress Hall. We often struggled to access the building due to lack of staff on reception. My Dad was not looked after well in the specialist dementia unit, and staff were not very caring or attentive. Some of the staff were very rude to me, and lacked the patience...
We had a very poor experience at Ventress Hall. We often struggled to access the building due to lack of staff on reception. My Dad was not looked after well in the specialist dementia unit, and staff were not very caring or attentive. Some of the staff were very rude to me, and lacked the patience and professionalism to be in this line of work. We moved Dad to another home and have had an infinitely better experience.
Thank you for taking the time to leave feedback for Ventress Hall. I am very sorry to read of your experience. At Care UK, we hold ourselves to high standards and I am sorry to read that we did not meet your expectations. We are open to feedback whether that be positive or constructive and we will...
Thank you for taking the time to leave feedback for Ventress Hall. I am very sorry to read of your experience. At Care UK, we hold ourselves to high standards and I am sorry to read that we did not meet your expectations. We are open to feedback whether that be positive or constructive and we will take this opportunity to take learnings and make improvements where needed. So we are able to understand your concerns in more detail please can I ask you to contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. We would like to be able to look into this further for you. Please be assured that we have taken on the feedback you have provided, and we will look to implement further training. I hope that your Dad is settled in his new home, and I am pleased to read that you had a better experience. Thank you once again for taking the time to leave your review. Best wishes.
Excellent care received from start to finish. My brother passed away peacefully and was cared for up until the end of his life by all the staff.
Excellent care received from start to finish. My brother passed away peacefully and was cared for up until the end of his life by all the staff.
Thank you very much for taki ng the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Nothing is too much trouble, on hand to answer questions any time. Calm and relaxed atmosphere. Would recommend.
Nothing is too much trouble, on hand to answer questions any time. Calm and relaxed atmosphere. Would recommend.
Been into visit a couple of times and both times staff have been lovely and helpful.
Been into visit a couple of times and both times staff have been lovely and helpful.
All the staff are very friendly and make you feel welcome.
All the staff are very friendly and make you feel welcome.
This is a happy and caring home. I'm very pleased that my sister has moved here.
This is a happy and caring home. I'm very pleased that my sister has moved here.
From entering the building, security is safe for both residents, family and staff using the building. A varied range of activities are available which stimulates the residents. All staff appear to be enthusiastic and dedicated to looking after the residents. The cleanliness is of a high standard....
From entering the building, security is safe for both residents, family and staff using the building. A varied range of activities are available which stimulates the residents. All staff appear to be enthusiastic and dedicated to looking after the residents. The cleanliness is of a high standard. It's good to see residents encouraged to sit together for meal times, with a wide range of meal options. Would recommend Ventress Hall to others who are looking for care for their family member.
Dad has been here for a few weeks now and we are happy with all aspects of the home.
Dad has been here for a few weeks now and we are happy with all aspects of the home.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Care UK is celebrating International Housekeeping Week by recognising the essential contribution housekeeping teams make to everyday life in the homes. Housekeeping teams play an important role in creating welcoming...
Care UK colleagues are celebrating after winning two awards at this year’s Hotel Housekeeping Honours Awards ceremony. The awards recognise exceptional standards in housekeeping, highlighting individuals and teams who deliver...
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
There are no upcoming events for Ventress Hall.
There are no accreditations posted yet for Ventress Hall.
I joined Ventress Hall back in the 1990s, progressing from a carer to a senior and then to become the deputy manager. I became Home Manager in...
I joined Ventress Hall back in the 1990s, progressing from a carer to a senior and then to become the deputy manager. I became Home Manager in November 2019.
All of my experience enables me to challenge our practices, improve what we do and strengthen our relationships with the local CCG and healthcare team – all for the benefit of our residents.
I love seeing the residents happy, and I enjoy seeing the positive impact of the work we do. We often have residents join us for short term respite care as they convalesce after an illness or operation. It’s wonderful to see them recover and return home.
I’ve worked with many of the team here for many years. I have a profound respect for them and recognise each of their contributions. It’s safe to say that this home has a special place in my heart and I’m looking forward to developing Ventress Hall even further so we can deliver even greater outcomes for residents and their families.
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
There are 106 Single Rooms.
Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ventress Hall to verify any information. View our terms and conditions. Ventress Hall has an Enhanced Service -what an Enhanced Service includes.