
Ventress Hall was clean,tidy and well maintained. I would highly recommend this care homeJulie C(Daughter of Resident/Service User)



Ventress Hall was clean,tidy and well maintained. I would highly recommend this care homeJulie C(Daughter of Resident/Service User)



The team at Ventress Hall offers nursing, residential and dementia care, as well as respite care, designed to ensure that life is engaging and fulfilling for residents.
Each bedrooms at Ventress Hall is unique; from high ceilings to direct access to the home's courtyards, each offers a point of interest for residents to enjoy. Bedrooms also feature a 24-hour nurse call system, and most have en-suite facilities. For couples wishing to...
Care Provided by Ventress Hall
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 106 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ventress Hall for full pricing details and T&Cs.
Contact Ventress Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Diane Encinias (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (106)
- Single Rooms with ensuite Wet Room (84)
Ventress Hall Reviews (91)
Ventress Hall has a Review Score of 9.0 (8.969) out of 10, based on 18 reviews in the last 2 years.
Over all time Ventress Hall has 91 reviews.
The care and nursing team looked after my mum at the end of her life. She was treated with care and compassion, as were were. They ensured a peaceful and dignified end, which was my greatest wish. I was with her to the end with the help of the nursing staff, who ensured that I ad the family had food and drink and a place to sleep, while not leaving mum. The staff were kind and gentle with mum and I couldn't have asked for better service. My stepfather is very grateful for the care. Thank you.
Our mam needed End of Life care so we contacted Ventress Hall to enquire if they had any beds available. Thankfully they had a lovely room where mam spent the last two weeks of her life. The nursing care mam received was wonderful & we are very thankful to all the nursing team. All staff from the first person we had contact with to the last are a credit to Ventress Hall.
Ventress Hall was clean,tidy and well maintained. I would highly recommend this care home for your loved ones.
I aways promised mum I wouldn't let her go into a care home but I realise now that if you need 24 hour care she's in the best possible place. The Staff seem Very caring and are always cheerful despite being very busy. They also made her room more like home by putting up her pictures and personal possessions and keeping it very clean. I also appreciated the little things like a welcome basket of toiletries on mums arrival. It's a sad time for family made better by a smile and a chat from the staff.
thank you very much for taking the time to leave us feedback about your experience.We completely understand how difficult this time must be for you and your family, and were so pleased to hear that the care and attention your mum is receiving has made a positive impact. At Ventress Hall Care Home -...
Mum's room is often dirty and untidy.
We have raised issues with things not working in her room and they have not been resolved.
I’m truly sorry to hear that the interaction your mother is receiving from...
My Aunt moved to Ventress Hall in October 2024. 4 months in she seems very settled and happy. I selected Ventress Hall based on the friendliness of the staff and the general atmosphere which felt welcoming and slightly informal - the main reception area always seems to be quite busy and bustling and I like that. She is happy with the food, there have been quite a few outings for her - and if the staff are encouraging she is likely to join in activities and have some fun. It has been a weight off my mind that she is now somewhere and safe and is cared for - and not living alone where she was becoming increasingly anxious about everything.
Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you to the whole team for all they do.
Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
All the carers look after my mam well, and she gets along with them all. The only problem I have is that if there is anything wrong with mam (i.e. lately very sore legs, painful back and bum). I have to point it out to the seniors and ask for something to be done. I think this kind of problem should be noticed more by the carers. In all other respects, I'm happy with her care.
Thank you for taking the time to share your feedback with us for Ventress Hall. We're so glad to read that your mum is receiving good care and that she gets along well with the team at Ventress Hall. We also appreciate you bringing the concerns about her sore legs, back, and bum to our attention....
Mum has been here for 9 months. She has such a good quality of life now with all the activities and trips out she has. The staff are warm and welcoming and will do anything to help. The only problem we encountered was around Mum's cleanliness, Mum has Alzheimer's and when staff asked if she needed any help washing and dressing Mum always said she could manage even though she couldn't. But now things seem to be improving as Mum is accepting help and getting showered regularly, after asking the staff to use different wording when asking her.
Thank you for taking the time to leave feedback for Ventress Hall. Thank you so much for sharing your kind words with us. We're thrilled to hear that your mum's quality of life has improved with the activities and trips and that she is enjoying her time here. We're also very happy to know that our...
There could be more frequent activities to stimulate the dementia residents. On an afternoon some residents in the lounge are asleep. Maybe they are just tired, but it could be because they are bored. Last week there was music from a bagpipe player, which went down well.
Overall this is a good care home with good food. With a few tweaks, it could be great.
We truly appreciate your insights on areas...
Putting Mum into a care home was the hardest decision we have had to make but I am now so pleased we have. The worry and stress have gone away knowing that she is in such a caring environment with staff who genuinely care about her. Her social life is great with many opportunities to attend different events or just to sit and chat with other residents.
Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My wife and I visit Ventress most days. There is always a calm atmosphere. Cleanliness is excellent, it is bright and homely. Always made to feel welcome. We feel residents are well cared for. We would certainly recommend.
Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We had a very poor experience at Ventress Hall. We often struggled to access the building due to lack of staff on reception. My Dad was not looked after well in the specialist dementia unit, and staff were not very caring or attentive. Some of the staff were very rude to me, and lacked the patience and professionalism to be in this line of work. We moved Dad to another home and have had an infinitely better experience.
Thank you for taking the time to leave feedback for Ventress Hall. I am very sorry to read of your experience. At Care UK, we hold ourselves to high standards and I am sorry to read that we did not meet your expectations. We are open to feedback whether that be positive or constructive and we will...
Excellent care received from start to finish. My brother passed away peacefully and was cared for up until the end of his life by all the staff.
Thank you very much for taki ng the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Nothing is too much trouble, on hand to answer questions any time. Calm and relaxed atmosphere. Would recommend.
Been into visit a couple of times and both times staff have been lovely and helpful.
All the staff are very friendly and make you feel welcome.
This is a happy and caring home. I'm very pleased that my sister has moved here.
From entering the building, security is safe for both residents, family and staff using the building. A varied range of activities are available which stimulates the residents. All staff appear to be enthusiastic and dedicated to looking after the residents. The cleanliness is of a high standard. It's good to see residents encouraged to sit together for meal times, with a wide range of meal options. Would recommend Ventress Hall to others who are looking for care for their family member.
Dad has been here for a few weeks now and we are happy with all aspects of the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Ventress Hall.
Accreditations
There are no accreditations posted yet for Ventress Hall.
Meet the Team (1)

I joined Ventress Hall back in the 1990s, progressing from a carer to a senior and then to become the deputy manager. I became Home Manager in November 2019.
All of my experience enables me to challenge our practices, improve what we do and strengthen our relationships with the local CCG and healthcare team – all for the benefit of our residents.
I love seeing the residents happy, and I enjoy seeing the positive impact of the work we do. We often have residents join us for short term respite care as they convalesce after an illness or operation. It’s wonderful to see them recover and return home.
I’ve worked with many of the team here for many years. I have a profound respect for them and recognise each of their contributions. It’s safe to say that this home has a special place in my heart and I’m looking forward to developing Ventress Hall even further so we can deliver even greater outcomes for residents and their families.
Frequently Asked Questions about Ventress Hall
What types of Care is Ventress Hall registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ventress Hall have?
There are 106 Single Rooms.
What are the Facilities & Services at Ventress Hall?
Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ventress Hall to the centre of Darlington?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ventress Hall to verify any information. View our terms and conditions. Ventress Hall has an Enhanced Service -more info.