Ventress Hall

The staff are very caring and very helpful. Also, the catering staff have provided excellent food and have gone out of their way to provide me with a special diet (smoothies are the best I have had or made myself). I thank them and the staff. Also, the lady who did my nails. Very personal and polite.

I only have praise for the wonderful staff of the nursing floor in Ventress Hall. They looked after my brother, who was very poorly, with genuine care and compassion until he sadly passed away. He was so content whilst living there and we were so relieved to have found somewhere we knew he would be looked after on a professional level to the highest standard and cared for with love. The home is well run and immaculate. All the staff I came into contact with were so respectful and kind. The meals are homemade and always looked nicely presented. I look back with fondness and huge appreciation and I know my brother would say the same. Heartfelt thank you.

I was diffident about the care and experience I would get in going in to a care home/rehab after a hospital stay. I am very pleased with the level of care, physio, understanding of my needs, encouragement in achieving the goals to get me back to full fitness. The staff are very friendly and willing to do anything for you.

Excellent care given to my sister at the end of her life. Nursing staff are a credit to your service, along with the rest of the team the care and compassion shown to my sister and I was much appreciated by myself and my family. Thank you all so very much.

Excellent, all round services.

Dad went into Ventress Hall as a permanent resident in early February. The staff at Ventress were amazing, making Dad feel at home, they were friendly and happy and treated him with great respect. He really appreciated the help and care he received. Unfortunately his health took a turn for the worst and he was transferred to the nursing care floor where he received fantastic nursing care until he passed away. Thanks to all the staff at Ventress for the help and support to both Dad and the family during this time.

My father-in-law entered Ventress Hall, Darlington for end of life care, end of October - 5th November 2019. I cannot find fault with the nursing care nor the staff. They were excellent, both caring towards my father in law and his family and friends when they came to visit. Hot drinks and meals were constantly offered and over the time we were all there we were made to feel exceptionally welcome. The level of response to either him asking for attention or 'our' concerns were always answered in a timely manner with all queries answered. This did not change throughout the day or night shift. Cannot recommend enough.

My Dad was only at Ventress for a little over a week before he died. We were overwhelmed by how caring and thoughtful the staff were. My Dad was receiving end of life care and was treated with respect and dignity. The staff also made sure that we as a family were looked after. I lost count of the number of times we were asked if we wanted a drink or something to eat and we were constantly reminded that we could use the facilities. This is my first experience of the care home environment and I am humbled by how hard the staff worked and how they managed to stay so positive and cheerful doing what is a very challenging job.

Staff are very friendly and polite.

Staff and management were very professional in their work and light-hearted fun at the same time. But slightly lacking in service, i.e. sometimes no juice for breakfast and on the dining table salt and pepper pots empty.

Father admitted to a 'step down' nursing/rehab bed following a hospital stay of one week. A good sized corner bedroom. New high-quality hospital-style bed. Young care staff friendly, cheerful and helpful, one nursing staff member was particularly helpful and excellent communication back to me. The manager telephoned me at home to run through my care plan.

I stayed at Ventress Hall for a weeks recuperation after a short stay in hospital, it was more like a 5* Hotel, if needs be, I would certainly stay there again.

My stay was excellent. Everywhere was so clean and pleasant. I was able to go to see my lovely wife in hospital every day.

Our initial viewing was very positive with useful brochures and info given. Was pleased they responded to my request for a quick preassessment and subsequent quick decision that they could meet mums needs. Dealt with mums delay in entering the home due to hospital stay very sympathetically. Once admitted, staff dealt with mums needs in a very caring manner. They have rung me quickly with any concerns over mums condition. It would be helpful to know which member of staff to approach re specific requests eg., checking mums hearing aid is in, as opposed to talking to individual carers. I was unhappy when the transport arrangement for Mam's hospital appointment failed - minibus not booked as promised and 2nd option of wheelchair taxi not turning up on time. This was stressful and staff apologised.

Pleasant, comfortable, safe, friendly, caring and professional.

Staff are wonderful, kind, helpful. Food is very good, all homemade.

Bedrooms are clean and spacious with large, bright windows.

More food please.

Top notch care home in Darlington I would recommend this home to anyone.

The majority of staff are very friendly and helpful and the place is kept very clean. There's plenty of things to do if residents wants to take part. You are always made to feel welcome when you visit.

Mam's stay in Ventress was pleasant and she was made to feel welcome.