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Ventress Hall

22/28 Trinity Road, Darlington, Durham DL3 7AZ
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Ventress Hall was clean,tidy and well maintained. I would highly recommend this care homeJulie C(Daughter of Resident/Service User)
Ventress Hall, Darlington
Ventress Hall, Darlington
Ventress Hall, Darlington

The team at Ventress Hall offers nursing, residential and dementia care, as well as respite care, designed to ensure that life is engaging and fulfilling for residents.

Each bedrooms at Ventress Hall is unique; from high ceilings to direct access to the home's courtyards, each offers a point of interest for residents to enjoy. Bedrooms also feature a 24-hour nurse call system, and most have en-suite facilities. For couples wishing to...  

Care Provided by Ventress Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,050From £1,881
Residential Dementia CareFrom £1,145From £1,288
Nursing CareFrom £1,315From £1,479
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Ventress Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Diane Encinias (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (106)
  • Single Rooms with ensuite Wet Room (84)

Ventress Hall Reviews (91)

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9.0

Ventress Hall has a Review Score of 9.0 (8.969) out of 10, based on 18 reviews in the last 2 years. Over all time Ventress Hall has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from Mary S (Respite Resident) published on 17 February 2021 Submitted via Postal Card
Overall Experience

The staff are very caring and very helpful. Also, the catering staff have provided excellent food and have gone out of their way to provide me with a special diet (smoothies are the best I have had or made myself). I thank them and the staff. Also, the lady who did my nails. Very personal and polite.

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Review from Patricia H (Sister of Resident) published on 18 November 2020 Submitted via Website
Overall Experience

I only have praise for the wonderful staff of the nursing floor in Ventress Hall. They looked after my brother, who was very poorly, with genuine care and compassion until he sadly passed away. He was so content whilst living there and we were so relieved to have found somewhere we knew he would be looked after on a professional level to the highest standard and cared for with love. The home is well run and immaculate. All the staff I came into contact with were so respectful and kind. The meals are homemade and always looked nicely presented. I look back with fondness and huge appreciation and I know my brother would say the same. Heartfelt thank you.

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Review from E W (Respite Resident) published on 30 October 2020 Submitted via Postal Card
Overall Experience

I was diffident about the care and experience I would get in going in to a care home/rehab after a hospital stay. I am very pleased with the level of care, physio, understanding of my needs, encouragement in achieving the goals to get me back to full fitness. The staff are very friendly and willing to do anything for you.

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Review from Kay M (Sister of Resident) published on 15 October 2020 Submitted via Website
Overall Experience

Excellent care given to my sister at the end of her life. Nursing staff are a credit to your service, along with the rest of the team the care and compassion shown to my sister and I was much appreciated by myself and my family. Thank you all so very much.

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Review from R M (Resident / Service User) published on 24 March 2020 Submitted via Postal Card
Overall Experience

Excellent, all round services.

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Review from Paul H (Next of Kin) published on 18 March 2020 Submitted via Website
Overall Experience

Dad went into Ventress Hall as a permanent resident in early February. The staff at Ventress were amazing, making Dad feel at home, they were friendly and happy and treated him with great respect. He really appreciated the help and care he received. Unfortunately his health took a turn for the worst and he was transferred to the nursing care floor where he received fantastic nursing care until he passed away. Thanks to all the staff at Ventress for the help and support to both Dad and the family during this time.

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Review from Dave H (Son-in-law of Resident) published on 20 December 2019 Submitted via Website
Overall Experience

My father-in-law entered Ventress Hall, Darlington for end of life care, end of October - 5th November 2019. I cannot find fault with the nursing care nor the staff. They were excellent, both caring towards my father in law and his family and friends when they came to visit. Hot drinks and meals were constantly offered and over the time we were all there we were made to feel exceptionally welcome. The level of response to either him asking for attention or 'our' concerns were always answered in a timely manner with all queries answered. This did not change throughout the day or night shift. Cannot recommend enough.

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Review from Julia H (Daughter of Resident) published on 2 December 2019 Submitted via Website
Overall Experience

My Dad was only at Ventress for a little over a week before he died. We were overwhelmed by how caring and thoughtful the staff were. My Dad was receiving end of life care and was treated with respect and dignity. The staff also made sure that we as a family were looked after. I lost count of the number of times we were asked if we wanted a drink or something to eat and we were constantly reminded that we could use the facilities. This is my first experience of the care home environment and I am humbled by how hard the staff worked and how they managed to stay so positive and cheerful doing what is a very challenging job.

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Review from M B (Resident / Service User) published on 25 July 2019 Submitted via Postal Card
Overall Experience

Staff are very friendly and polite.

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Review from Stephen W (Resident / Service User) published on 11 July 2019 Submitted via Postal Card
Overall Experience

Staff and management were very professional in their work and light-hearted fun at the same time. But slightly lacking in service, i.e. sometimes no juice for breakfast and on the dining table salt and pepper pots empty.

Reply from Samantha Debenham, Personal Assistant at Ventress Hall

Thanks very much for taking the time to review Ventress Hall when you stayed with us. We are delighted to read your comments about the care team and management and that you are likely to recommend the home. We provide a selection of fresh juices at every breakfast time. We apologise that the salt...  

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Review from C G (Son of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

Father admitted to a 'step down' nursing/rehab bed following a hospital stay of one week. A good sized corner bedroom. New high-quality hospital-style bed. Young care staff friendly, cheerful and helpful, one nursing staff member was particularly helpful and excellent communication back to me. The manager telephoned me at home to run through my care plan.

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Review from Robert Grant W (Respite Resident) published on 8 March 2019 Submitted via Postal Card
Overall Experience

I stayed at Ventress Hall for a weeks recuperation after a short stay in hospital, it was more like a 5* Hotel, if needs be, I would certainly stay there again.

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Review from Maurice E (Respite Resident) published on 25 September 2018 Submitted via Postal Card
Overall Experience

My stay was excellent. Everywhere was so clean and pleasant. I was able to go to see my lovely wife in hospital every day.

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Review from Elaine N (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card
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Our initial viewing was very positive with useful brochures and info given. Was pleased they responded to my request for a quick preassessment and subsequent quick decision that they could meet mums needs. Dealt with mums delay in entering the home due to hospital stay very sympathetically. Once admitted, staff dealt with mums needs in a very caring manner. They have rung me quickly with any concerns over mums condition. It would be helpful to know which member of staff to approach re specific requests eg., checking mums hearing aid is in, as opposed to talking to individual carers. I was unhappy when the transport arrangement for Mam's hospital appointment failed - minibus not booked as promised and 2nd option of wheelchair taxi not turning up on time. This was stressful and staff apologised.

Reply from Amy Wilson, AD at Ventress Hall
Thank you for your recent feedback regarding Ventress Hall. We are delighted to hear that your mother’s admission into the home was dealt with sympathetically and that you find the staff to be very caring.

Thank you also for your feedback regarding the transport arrangements for your mother’s...  

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Review from E D (Wife of Resident) published on 10 July 2018 Submitted via Postal Card
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Pleasant, comfortable, safe, friendly, caring and professional.

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Review from Constance R (Resident / Service User) published on 26 June 2018 Submitted via Postal Card
Overall Experience

Staff are wonderful, kind, helpful. Food is very good, all homemade.

Bedrooms are clean and spacious with large, bright windows.

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Review from Clare W (Resident / Service User) published on 13 June 2018 Submitted via Postal Card
Overall Experience
Since moving into Ventress Hall, I have settled in and I am enjoying my stay. I am "delirious" being here and am happy to continue my stay. My one complaint is that my water is not changed regularly.

More food please.

Reply from Amy Wilson, AD at Ventress Hall

Thank you for your positive comments about how well you have settled in and how happy you are to be at Ventress Hall, we are very grateful for your feedback. We do ensure that all residents are provided with ample fluids every day but would also be happy to change your water more often. We would...  

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Review from Adebimpe M (Resident / Service User) published on 30 May 2018 Submitted via Postal Card
Overall Experience
Very friendly staff and the residents are very friendly as well. The manager is a lovely lady as well and all the other members of staff.

Top notch care home in Darlington I would recommend this home to anyone.

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Review from Shirley B (Niece of Resident) published on 30 May 2018 Submitted via Postal Card
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The majority of staff are very friendly and helpful and the place is kept very clean. There's plenty of things to do if residents wants to take part. You are always made to feel welcome when you visit.

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Review from Adella M (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card
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Mam's stay in Ventress was pleasant and she was made to feel welcome.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ventress Hall.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ventress Hall.

Meet the Team (1)

Diane Encinias
Diane EnciniasJob Title:Home Manager

I joined Ventress Hall back in the 1990s, progressing from a carer to a senior and then to become the deputy manager. I became Home Manager in November 2019.

All of my experience enables me to challenge our practices, improve what we do and strengthen our relationships with the local CCG and healthcare team – all for the benefit of our residents.

I love seeing the residents happy, and I enjoy seeing the positive impact of the work we do. We often have residents join us for short term respite care as they convalesce after an illness or operation. It’s wonderful to see them recover and return home.

I’ve worked with many of the team here for many years. I have a profound respect for them and recognise each of their contributions. It’s safe to say that this home has a special place in my heart and I’m looking forward to developing Ventress Hall even further so we can deliver even greater outcomes for residents and their families.

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