Ashbourne Court Care Home

I'm glad he is happier now with the care he should have had sooner.

My mother was a resident of the Watermills Nursing Unit at Ashbourne Court, for approximately six months until July 2016 when she sadly passed away. My sister and I had chosen Ashbourne Court for her as we felt it was well managed, had good facilities, and most importantly that our mother would receive excellent care there, we were never disappointed. The Watermills team were all truly wonderful and showed such professionalism, kindness, respect and compassion towards our mother at times. Her medical needs were quite complex and challenging but the staff at Ashbourne Court enabled our mother to end her life in a peaceful and dignified was and for that we are truly grateful. We have also appreciated the kindness shown to the family, and it has been a huge comfort to know that our mother was so well cared for throughout her time at Ashbourne Court.

My husband went into Ashbourne Court for 'end of life' care. The staff treated him with compassion and gave him all the care they could. They always made the family very welcome and dealt with any queries and advice we needed. They made his passing as comfortable as possible and gave us all the support they could.

Mother went to Ashbourne Court as she was no longer managing in her own home, she had bad sores on her lower legs. Once settled into her room, the staff at Ashbourne Court ensured she had medical attention, which over time cured the sores. She was encouraged to partake of social events in the common room, which she enjoyed over time, she formed a friendship with several members of staff. On our visits, we never found any course for concern at mum's care.

Pleasing ambience generally. Good choice of colouring and furnishing. Menus should reflect more closely the era of resident's traditional food lifestyle. Any mishaps by residents were promptly dealt with, keeping the area free of odours, maintaining an aura of tidiness and control. Turnover of staff is unsettling for residents, more stability would result in less management time spent on admin and training. Weekly fire alarm testing bad for resident's and visitor's nerves - Could testing be achieved on half-volume? Car parking will always be a problem, request a neighbourly resolution maybe? Quarterly 'residents and carers' were worthwhile and productive.

My mother seems happy and much more stimulated now thanks to the efforts of the staff.

My mother became a resident at Ashbourne Court, Andover in November 2015, having been looked after by myself and the help of a care agency who visited 3 times a day. She lived alone and it became quite obvious that she needed to have 24 hour care. We took mum to visit Ashbourne Court and she agreed to stay there after a 2 week respite with them. She has been there now for 7 months. Her condition has deteriorated which was expected in my opinion. The staff are very kind and helpful to her, helping her to get the most out of her day.

I have nothing but good things to say about Ashbourne Court - it is very welcoming. Managers and office staff are helpful and make themselves available. Carers treat residents with kindness and compassion. 'Housekeeping' is very thorough and carried out with a smile. The food always looks inviting and is enjoyed by my mum. The activity program is exceptional - there is a great deal of thought given to what the residents would enjoy and there is something on mornings and afternoons, Monday through Friday - this makes for a fun time for everyone.

I find the nursing staff all very helpful and caring always notifying me of any changes in my mother. The carers are always cheerful, friendly and helpful.

My uncle has been happy and well cared for in this care home. The place is very well managed, always clean. The staff are always very good and care for the residents. Food is fresh produce, prepared fresh daily, always good. I have already recommended Ashbourne Court to others and their relative has moved in.

Mum's care is excellent! the carers are very attentive and the entertainment in the home is very good. Mum has been kept in really good physical shape and enjoys her "home".