Ashbourne Court Care Home

My husband said 'best hotel I've ever stayed in'.

My mother has become very ill recently and the care in the home has had to change, but despite happy to move floor and room, her needs are still catered for. She has dementia and the staff are very considerate and caring of her needs despite the fact that she can be difficult.

All seems very efficient, clean and friendly. Initial contact and costings were not explained clearly.

All the staff are very caring and compassionate. A very clean and tidy home. The residents all seem happy.

Mother has been at Ashbourne Court since November 2016. She is always very confused but is monitored carefully and well looked after. The staff always ask her if she wishes to take part in activities but respect her wishes when she declines.

The Home is always working on new ideas and ways to improve which is refreshing.

Activities are now extending to the dementia floor. These seemed to be lacking at the beginning but now new ideas are being instigated which will help as it is very difficult to maintain a conversation with someone who lacks activity and recall.

Various social activities are organised which open doors to the community as a whole. Ashbourne Court has made both Mothers and my life better. It is a happy Home.

This home is to be commended for its professionalism, care and friendliness.

Our mother was cared for by the nursing team. We found her level of care excellent. The food menu was changed daily and she had plenty of both mental and activity stimulation if she wanted to join in. The team had her sat by the nurse station if she wanted for an hour or so each day if she wanted extra company. Mum was kept clean at all times right up to her time of passing. The team treated her with dignity at all times. We cannot thank the management and Head Nurse enough - he was the best.

My uncle (89) had two operations in January. I needed to find a place that would give him high-quality convalescence. From the very first day, he settled in well. The staff were absolutely fantastic – every single one from the top down. Their marketing says that they do all the things you want to hear – but they actually do all of them. They are kind, considerate, caring, friendly, encouraging, helpful, friendly and create a happy and active environment. They encourage the family to communicate with the team to make the patients stay as positive an experience as possible. The management are very flexible with the individual requirements and try to understand and accommodate individual needs. He stayed 4 weeks and made a good recovery allowing him to go back home. Uncle said– "If I end up here I would be happy". Praise indeed as one of his biggest fears was leaving his home and he no longer has that fear. I would definitely not go anywhere else should the time come for a permanent solution.

Our friend and neighbour was admitted to Ashbourne Court for end of life care by the Countess of Brecknock Hospice. The staff at Ashbourne Court were extremely kind and caring not only towards our dear friend but also to my Father and I who were her only 'family'. The Staff Nurse on duty over the 24 hours leading to her death was so very knowledgeable about her condition and showed her a great deal of respect and she was allowed to die with dignity. She looked so relaxed and comfortable in her lovely room with her favourite teddy and penguin tucked up in bed with her. Everyone was very friendly and helpful and the home is a very clean and comfortable place, providing a really nice environment for the residents. We were made welcome at all times and kept informed of our friend's progress, which enabled us to be with her when she died. We would thoroughly recommend Ashbourne Lodge to anybody. We are extremely grateful to them for providing such a wonderful environment.

Our first visit here. We had a very helpful and friendly welcome. Our friend is settling in very well, the room was bright, airy, comfortable and welcoming. The standard of care looks excellent and the staff are most welcoming and helpful.

My dad was safe and well looked after. He passed away in January, not in the home but the staff asked for updates they were very kind to him it was clear that he meant a lot to them.

My mother had one year on the residential floor where she was cared for until her Alzheimer's and dementia went to the next, she was 8 and a half weeks on the first floor where she was cared for. Sometimes her illness made her very hard work to look after as she became very aggressive. The staff were excellent in the way they cared for her.

My mother had been in Ashbourne Court Care Home for 5 and a half years (recently deceased). I have been very impressed with the care she received. Her behaviour had been very challenging at times but the dementia floor is very well staffed showing patience and care. I had been kept informed of any falls, doctors visits etc. and had always been able to talk to staff if there was a problem. Staff from laundry, admin, care workers, nurses, cleaners and management are all very welcoming. I can't think of any negatives, to be honest, although the food tended to be the same.

Staff are very friendly and helpful. Dad was a bit nervous about going into a care home but he loves it now and the happiest he has been for years. His eating has improved and he isn't lonely anymore. Already has a few friends among the other clients.

I'm glad he is happier now with the care he should have had sooner.

My mother was a resident of the Watermills Nursing Unit at Ashbourne Court, for approximately six months until July 2016 when she sadly passed away. My sister and I had chosen Ashbourne Court for her as we felt it was well managed, had good facilities, and most importantly that our mother would receive excellent care there, we were never disappointed. The Watermills team were all truly wonderful and showed such professionalism, kindness, respect and compassion towards our mother at times. Her medical needs were quite complex and challenging but the staff at Ashbourne Court enabled our mother to end her life in a peaceful and dignified was and for that we are truly grateful. We have also appreciated the kindness shown to the family, and it has been a huge comfort to know that our mother was so well cared for throughout her time at Ashbourne Court.

My husband went into Ashbourne Court for 'end of life' care. The staff treated him with compassion and gave him all the care they could. They always made the family very welcome and dealt with any queries and advice we needed. They made his passing as comfortable as possible and gave us all the support they could.

Mother went to Ashbourne Court as she was no longer managing in her own home, she had bad sores on her lower legs. Once settled into her room, the staff at Ashbourne Court ensured she had medical attention, which over time cured the sores. She was encouraged to partake of social events in the common room, which she enjoyed over time, she formed a friendship with several members of staff. On our visits, we never found any course for concern at mum's care.

Pleasing ambience generally. Good choice of colouring and furnishing. Menus should reflect more closely the era of resident's traditional food lifestyle. Any mishaps by residents were promptly dealt with, keeping the area free of odours, maintaining an aura of tidiness and control. Turnover of staff is unsettling for residents, more stability would result in less management time spent on admin and training. Weekly fire alarm testing bad for resident's and visitor's nerves - Could testing be achieved on half-volume? Car parking will always be a problem, request a neighbourly resolution maybe? Quarterly 'residents and carers' were worthwhile and productive.

My mother seems happy and much more stimulated now thanks to the efforts of the staff.