Ashbourne Court Care Home

13 Salisbury Road, Andover SP10 2JJ
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9.7 111 Reviews
  • Ashbourne Court Care Home, Andover
Ashbourne Court Care Home is a warm and welcoming care home located in Andover.

A purpose-built care home conveniently situated near Salisbury and Winchester Cathedral, with the fascinating Army Flying Museum and the Milestones Museum—filled with vintage artefacts and transport—just a short distance away.

Ashbourne Court is renowned for its excellent reputation and consistently high levels of resident satisfaction and recommendations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rajesh Ayyappan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Ashbourne Court Care Home Reviews (111)

9.7

Ashbourne Court Care Home has a Review Score of 9.7 (9.700) out of 10, based on 20 reviews in the last 2 years.
Over all time Ashbourne Court Care Home has 111 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashbourne Court Care Home
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Total of 111, showing 21-40
Review from Sheila D (Daughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Court provided my mum with excellent care throughout her residency. They always treated her with kindness, were always happy and thought the world of her. We were always made welcome whenever we visited and phoned immediately if any problem arose. I cannot thank them enough.
Reply from Harriet Sharland, Marketing Administrator at Ashbourne Court Care Home

Thank you for your wonderful feedback about Ashbourne Court Care Home. We are pleased to hear that your mother's experience has been a positive one and we appreciate your kind comments about our team. Have a lovely day.

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Review from Graham B (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would, together with my sister, wife and family like to thank all at Ashbourne for their care, kindness, friendship and the happy atmosphere created for my father whilst he was in the care home. He made many friends and joined in the events. Even trying Bingo for the first time in his life which
he really enjoyed. Many thanks to each and every one of you.
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Review from Lynn B (Daughter of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Ashbourne Court for 10 months. She was first here after a hospital stay following a fall that resulted in a broken hip. Mum had dementia that meant she didn't learn to walk after her fall. Everybody at Ashgrove Court treated Mum with absolute respect. Her needs were assessed and she was cared
for accordingly. I would have no hesitation in recommending Ashbourne Court.
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Review from Rosa S (Wife of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the period that my husband has been at Ashbourne Court Care Home, he has been happy and, though because of distance and Covid (long) I don't visit as often as possible, I find the home well-run and happy. Thank you.
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Review from S E (Husband of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Huge cost but she has tranquillity.
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Review from Chris J (Son of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was a resident of Ashbourne Court for 3 years from October 2019. The staff at the home have always been excellent both with my father and also with me. The activities team are particularly engaging and made a real effort to include all residents. As Dad deteriorated and was unable to join in with
the general activities, they spent time with him individually to keep him engaged. The nursing staff were also excellent and always spent time with me explaining any issues or concerns. I would highly recommend the home both for the standard of care and for the friendliness and caring demeanour of the staff.
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Review from Violet P (Wife of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling husband was a resident at Ashbourne Court Care Home for just over 2 years until his recent death in June 2022. During all that time he received amazing care and nursing. There was never a time I doubted he was being looked after by dedicated nursing staff and carers. Their compassion and
friendliness extended to me and my family, who, once the Covid restrictions were lifted, were always made welcome. My thanks are very sincere. And I shall always be pleased to recommend this wonderful place.
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Review from Mike P (Son of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Ashbourne Court, Andover in November 2021. Despite being unsure about the move from his own house, he was immediately made very welcome and loved his new home. The staff are warm, caring, and excellent at communicating with the family. I really appreciated the photos of Dad's activities,
especially during lockdown when we could not visit. Sadly, Dad's stay was shorter than we had hoped, but when his time came the staff and management at Ashbourne not only catered for his needs but offered much-needed support to me and the rest of my family. I highly recommend Ashbourne Court as a care home and would like to thank them for all that they did for us.
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Review from J M (Cousin of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Court is such a lovely caring place, not only to their residents but to family too. I always feel welcome when I visit. The staff take time to talk to me and update me on how my cousin has been on a day-to-day basis. The management team are always available to talk through any concerns too.
My cousin is very happy at Ashbourne Court. I particularly appreciate their use of social media to keep me up to date with the activities going on in the home and I love seeing photos of my cousin, especially while visiting is restricted due to Covid.
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Review from T L (Daughter of Resident) published on 24 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was taken to Ashbourne Court for respite care in January 2021. She became a resident in February 2021. The care that she and us as a family had was always 100%. We would recommend Ashbourne Court to everyone looking for care for their loved one. Mum loved her pamper session and we never knew what
a budding artist she was. There is something happening there every day and the family Facebook page has been lovely. Big thanks to you all.
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Review from Alison M (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently a resident at Ashbourne Court and has consistently received the best quality of care. All of the staff are professional, experts in their field and very hard working. Dad is looked after; we are involved in all decisions. The staff engage Dad in activities and treat him as an
individual. My mum also lived here, in the months preceding her death. I shall never forget the compassion afforded to my mum as she died; the nurses at Ashbourne were so kind and it was all so dignified. My family was so grateful for the support of all the staff, at this difficult time. Every member of the team is approachable, friendly and helpful. This is a home from home; the rooms are very well presented and the food is good. I am so grateful to all the staff and management for providing both of my parents with such a safe and consistently excellent place to live, when they needed the care that they couldn’t get in their own home. We thoroughly recommend this care home.
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Review from Chris C (Son of Resident) published on 11 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Dad lived in Andover, we are from out of the area and were given Ashbourne Court by the Palliative Care Team. From the traumatic day he moved in until his passing 17 days later with terminal cancer, Dad received nothing but the best possible treatment and care from everyone he met. I have nothing
but the highest possible praise for the entire staff at Ashbourne. They were caring, attentive, incredibly accommodating and helpful to our family, and utterly dignified as well as professional in the way they dealt with his passing. Nothing was too much trouble for them. Being well used to many local care homes myself 75 miles from Andover via our Church work, I would readily and heartily recommend Ashbourne Court without hesitation.
Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Chris, for your feedback and for taking the time to share your experience at Ashbourne Court Care Home. We are so sorry to hear about your Dad, but pleased you felt he received great care and hope that his time in our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.

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Review from B H (Sister of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found staff very welcoming on arrivals. With covid, they have been very helpful when helping my brother to settle in. When I leave him I know he is in safe hands.
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Review from Theresa C (Goddaughter of Resident) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with the cleanliness of the whole place and the care and friendliness of all the staff I had contact with. I did comment that the crisp white bed linen was whiter than mine at home! Whenever I phone to enquire about the welfare of my godmother, I am always met with considerate,
helpful personnel.
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Review from Lynn C (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashbourne Court have provided excellent care for my father during the last year. They have also provided additional support by doing extra activities for residents. The activities team have been invaluable in providing video calls to keep us in touch with my Dad. Everyone at Ashbourne is brilliant!
Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Lynn, for your comments about your recent experience at Ashbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Elizabeth B (Daughter of Resident) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashbourne Court Care Home is a wonderful care home. All the staff are dedicated to their job and give mum 100% care every day. I would recommend this home to any family that is putting an elderly relative in this care home.
Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Elizabeth, for your comments about your recent experience at Ashbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Alison P (Daughter of Resident) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family could not be happier with the amazing care my dad receives at Ashbourne Court. All the staff are caring, professional and attentive to my dad's many care needs. They not only look after him, but also us as a family. They have dealt with the covid pandemic admirably and kept communications,
video calls and visits going as much as possible. They understand our worries and feelings and keep us informed at all times. The staff feel like friends. I have nothing but praise for their hard work.
Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Alison, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ashbourne Court Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Bernard B (Son of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 9 years in Ashbourne Court. Despite her dementia, she always seemed settled and happy in the home. During those nine years, the ownership of the home changed and some staff left and were replaced but throughout her stay, whoever dealt with her did so with empathy and care at all times.
In summary, Ashbourne Court, its management and staff did everything we hoped for from a care home.
Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, Bernard, for letting us know how we are doing at Ashbourne Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Jo L (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout the two years my mother resided at Ashbourne Court, her needs were always catered for, and nothing was too much trouble. Her dementia progressed, and all the staff always ensured she was comfortable, assessed and new care plans put in place. We were kept regularly updated and even more so
during the COVID-19 peak, which they all dealt with so courageously. I couldn't thank them all enough for their compassion and care. Highly recommended.
Reply from Olivia Shields, Marketing Assistant at Ashbourne Court Care Home

Thank you, for letting us know how we are doing at Ashbourne Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review from Sarah D (Granddaughter of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As an Italian family our 'nona' is our heart and soul. Watching our matriarch say her long and sad goodbye through the effects of dementia is truly heartbreaking for us all. Therefore, handing over her care to strangers was the most difficult of decisions, especially during a pandemic. That meant we
couldn't hold her hand, stroke her hair and tell her it was all going to be ok. I don't think that should ever be taken for granted. This process is huge for families, such an emotional time, but, it could have been a million times worse had it not been for Ashbourne Court. We are blessed to have found such a wonderful home, full of what can only be described as a team of earth angels. We will forever be in their debt. When we couldn't be there, they were, for every single moment of her time spent with them. My nona knew she was loved, cared for and safe even when we could tell her that. How blooming amazing!
Thank you so so much to all of the staff at the wonderful care home.
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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Ashbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Ashbourne Court Care Home is calculated as follows: ( (178 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 240 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbourne Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Rajeesh

Rajeesh Ayyappan

Job Title: Home Manager

“You cannot provide the best care by simply reading from a book. You need a kind and caring heart to deliver this. It’s much more than a job and it’s so rewarding when you fulfil the needs of residents.”

Raj has worked in the Health and Social Care sector for 20 years and joined Ashbourne Court in 2011. He is a Registered Nurse, who is passionate about elderly care.


What do you enjoy most about your job?
As a nurse, I really enjoy caring for the elderly, so I knew working as the Manager for Ashbourne Court would be a good fit and extremely rewarding. I really enjoy being responsible for organising care that is specifically tailored to residents’ needs. It’s fantastic how the team work together and I really appreciate the support in place to deliver high-quality care to residents.


What are your favourite hobbies and pastimes?
I consider myself an amateur photographer and enjoy playing cricket.


Are there any highlights in your career you are particularly proud of?
I am incredibly proud of our home achieving an overall rating of ‘Outstanding’ in our latest CQC report in 2019, and being recognised as an outstanding care home manager!


What do you feel is your biggest achievement outside of your career?


What are your Qualifications?
I worked as a student nurse at the University of the West of England, Bristol. Once I had qualified, I worked as a nurse before becoming a deputy manager at a care home and then progressed to be a home manager.

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