Ashbourne Court Care Home

13 Salisbury Road, Andover SP10 2JJ
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9.7 111 Reviews
  • Ashbourne Court Care Home, Andover
Ashbourne Court Care Home is a warm and welcoming care home located in Andover.

A purpose-built care home conveniently situated near Salisbury and Winchester Cathedral, with the fascinating Army Flying Museum and the Milestones Museum—filled with vintage artefacts and transport—just a short distance away.

Ashbourne Court is renowned for its excellent reputation and consistently high levels of resident satisfaction and recommendations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rajesh Ayyappan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Ashbourne Court Care Home Reviews (111)

9.7

Ashbourne Court Care Home has a Review Score of 9.7 (9.700) out of 10, based on 20 reviews in the last 2 years.
Over all time Ashbourne Court Care Home has 111 reviews.

Overall Experience
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Date Published
  • 111
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Reviewer Connection to Ashbourne Court Care Home
  • 43
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Total of 111, showing 61-80
Review from Steve T (Son of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff, including management, maintenance, carers, receptionist and cleaners were very professional, helpful and friendly from my first phone enquiry through admission and my mother's stay. My mum became very anxious at home after a fall and the team were able to check her safely in within
the same day of her wanting to go in. We had already visited Ashbourne court a couple of days earlier.


The carers were always attentive, trustworthy and friendly and very proactive when my mum required medical help. I believe the whole team there wanted the best for the residents and they made me confident that whatever happened my mother would be in very capable hands. They were very diligent in ensuring my mum had the right medicines when she needed them and organised all the care she needed while there.


The management made me feel I could trust them to look after my mum's long term future needs.


The home is clean and comfortable with good food and a relaxed and flexible feel.

Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your positive comments about our home, at Ashbourne Court we pride ourselves on the high level of service we provide, so it is great to hear how happy you are with the care given to your Mum and that you find our team 'professional, helpful and friendly'. Your comments will be passed onto the Home Manager and team who will be delighted to hear your wonderful feedback. Thanks again, best wishes to you and your family.

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Review from Trevor B (Son of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Ashbourne Court for about a year now and is very happy and content.
As a family, we are also happy, not only for her happiness but the very professional nursing and daily care that she receives.
All management and staff are always happy, courteous and professional, nothing is
too much trouble.
Thank you Ashbourne Court from us all.
Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for lovely comments about our home, it is wonderful to hear how happy your mother is at Ashbourne Court. We pride ourselves on the high standard of care that we offer, so we are delighted that you find our care for your mother be 'excellent'. The home manager and team will be very pleased to hear your positive feedback. Thank you again.

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Review from Giles (Son of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ashbourne Court have cared for my father as if he was their own father, with loving care, support for all the family, good meals, phone updates, with dignity and humour..from the managers, admin team, day and night staff on the Charlton ward have provided a welcome (24/7) support to us
as a family throughout the 20 months and it is usually easy to get through to them. His food has been fine and they are very flexible to provide something else if he objects to the menu. The atmosphere of Ashbourne Court is always welcoming and my dad enjoys having his door open and greeting the staff who make time to chat whenever possible, even coping with my dad's eccentric style and speech and enjoying a banter. It's very difficult to have your loved ones cared for over a hundred miles away but I would choose Ashbourne Court any time and fully recommend their services. I owe a large debt of gratitude to them in making our final couple of years with dad so bearable and even fun!
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Review from Peter P (Husband of Resident) published on 5 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife Mary moved into Ashbourne Court on Thursday 12th April 2018. Her progress in health and ability has been quite remarkable given her situation when she left Salisbury District Hospital. This is due entirely to the excellent personal and professional care, with an overall keenness to please and
comfort both residents and their relations when visiting. The happy smile always emanating from the staff, from cleaner to manager, makes for a very happy and comfortable home. This is best summed up by saying nothing is too much trouble.
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Review from Angie B (Niece of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
For five years my aunt has lived, loved and laughed (a lot) amongst not staff but an amazing group of extended family who could have done nothing more to make her last years truly memorable. As her family we have been involved, informed and also cherished and cared for to an exceptional standard. We
send our heartfelt thanks to all at Ashbourne for their care, support and dedication.
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Review from Melvin P (Son of Resident) published on 23 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has resided in Ashbourne Court Care Home now for two months. I have found the facilities agreeable in every way and the people working there, caring, helpful and very friendly. Thank you one and all.
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Review from Barry B (Son of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are delighted with the care my mother is receiving from the staff at Ashbourne Court Care Home, Andover. She has Dementia, went to the care home in January 2018 after a fall at her home and is unable to cope with her own care. Initially, when she went to Ashbourne Court, she was very
disorientated and wanted to return to her own home but the care she received then and the care she is still receiving is first class. She now accepts that she will not be able to return home and has settled into the care environment.


She regularly joins in with many activities including recently making an Easter Bonnet, Yoga etc. The management and staff are very professional and we could not wish for a better care service for her.


Thank you Ashbourne Court Care Home.

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Review from Trevor M (Son of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Expensive but well worth it for the peace of mind. Having my mother in a home in which everybody from the senior management team and all the staff at whatever level clearly care about the residents and their well-being. Always trying to find ways to make her stay more enjoyable. Roll on summer and the
Bar-B-Ques.
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Review from I C (Daughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a very serious fall and subsequent hospitalisation with Mum already suffering from Vascular Dementia and NSC Lung Cancer, it was important for us to find a Care Home which we knew she would feel safe in and which would cope with her needs. As soon as we viewed Ashbourne Court in Andover
there was no question that this was the right Care Home for Mum in every respect, offering good sized rooms, excellent nursing and carers who are professional, friendly and very respectful to all the residents, cleanliness excellent, food very good which Mum really enjoyed, even though I visited every day I felt comfortable and enjoyed being there, sometimes even joining in on the events held myself which are very interactive. Thank you to you all.
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Review from Chris P (Son of Resident) published on 22 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were delighted with the home from the first telephone contact. All the management and staff were professional and caring. The information we received in advance was excellent and clear. The assessment procedure was kind and sensitive. The room which Mum had was lovely, spacious and spotless.
Unfortunately Mum deteriorated very rapidly but the end of life care she received and the consideration we were given was superb. We would recommend Ashbourne Court without reservation. Thank you.
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Review from Rory G (Partner of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashbourne Court have such a friendly disposition, always cheerful mostly from foreign parts always ready with a smile. Domestic kitchen staff, laundry operators and of course management, all contribute to the organised running of this care home and it gets better and better.
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Review from Gail L (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ashbourne Court Care Home for 2 years. The management and staff have always been very caring and also very supportive of the family. The home is very clean and beautifully furnished. There are activities every weekday and also family events at weekends. The tables in
the dining room are laid out attractively.
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Review from Chris W (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were kind and caring not only for mum but also to me and my brother.
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Review from S F (Friend of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was struck by the atmosphere of welcome. The home feels like a hotel with homely touches. Residents are treated with dignity and respect.
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Review from Kate R (Niece of Resident) published on 8 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both the staff on the floor and management are kind, caring, pleasant and very professional. They are always ready to help and they listen to all questions and requests. A very happy home, we are very pleased with our aunts care.
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Review from Sheila P (Power of Attorney of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My contact with all staff, especially the Deputy Manager and Administrator/Financial Officer was made pleasant and helpful in all respects.
Respite space was available at once -- great because we were having an emergency -- and everyone was welcoming and friendly.
We would happily ask for permanent
residency if we were looking in this area.
A most satisfactory, supportive and positive experience.
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Review from D H (Granddaughter of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, caring staff. Good standard of food. Clean, hospitable rooms.
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Review from Sandie H (Daughter of Resident) published on 23 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was nursed in Ashbourne Court in Andover for three years and was very happy there. She was always very clean and her room was always clean and tidy. Whenever we visited her, we were always treated very well. The staff were all very friendly and it felt very homely there. Nothing seemed too
much trouble for them.


We never had to complain about anything in the three years she was there and felt relieved that she was being well looked after.


I would certainly recommend Ashbourne Court to anyone and hopefully, in my latter years I will not need care, but if I did, would not be worried about going into care there myself.


I can't thank them enough for making mum so happy.

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Review from John D (Son of Resident) published on 22 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for three years until her recent death.
I was wholly satisfied with the care and kindness that were shown to her during her stay and the tireless efforts that were made to encourage her to participate in the social interaction and activities made available for her.
The staff
always managed to get her to raise a smile and spend time listening to her, encouraging her to tell them about her children, grandchildren and great-grandchildren and her memories of her life in Andover.
Her nursing care was exemplary and her dignity was respected sensitively throughout. As a family, we were always kept informed promptly of any changes in her condition and the nursing staff were always happy to make themselves available to discuss her needs.
We were very pleased that our decision to choose Ashbourne Court Care Centre to look after my mother during the final years of her life, proved to be the right one, and would not hesitate to make the same choice again.
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Review from Margaret T (Daughter of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased overall and the staff ar excellent.
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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Ashbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Ashbourne Court Care Home is calculated as follows: ( (178 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 240 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbourne Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Rajeesh

Rajeesh Ayyappan

Job Title: Home Manager

“You cannot provide the best care by simply reading from a book. You need a kind and caring heart to deliver this. It’s much more than a job and it’s so rewarding when you fulfil the needs of residents.”

Raj has worked in the Health and Social Care sector for 20 years and joined Ashbourne Court in 2011. He is a Registered Nurse, who is passionate about elderly care.


What do you enjoy most about your job?
As a nurse, I really enjoy caring for the elderly, so I knew working as the Manager for Ashbourne Court would be a good fit and extremely rewarding. I really enjoy being responsible for organising care that is specifically tailored to residents’ needs. It’s fantastic how the team work together and I really appreciate the support in place to deliver high-quality care to residents.


What are your favourite hobbies and pastimes?
I consider myself an amateur photographer and enjoy playing cricket.


Are there any highlights in your career you are particularly proud of?
I am incredibly proud of our home achieving an overall rating of ‘Outstanding’ in our latest CQC report in 2019, and being recognised as an outstanding care home manager!


What do you feel is your biggest achievement outside of your career?


What are your Qualifications?
I worked as a student nurse at the University of the West of England, Bristol. Once I had qualified, I worked as a nurse before becoming a deputy manager at a care home and then progressed to be a home manager.

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