Ashbourne Court Care Home

13 Salisbury Road, Andover SP10 2JJ
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9.7 116 Reviews
  • Ashbourne Court Care Home, Andover
Ashbourne Court Care Home is a warm, welcoming, and purpose-built residential and nursing home located in the historic market town of Andover. Designed to provide high-quality care in a comfortable and supportive environment, the home offers a reassuring blend of professional care, modern facilities, and a genuine sense of community.

Conveniently situated within easy reach of Salisbury and the iconic Winchester Cathedral, Ashbourne Court benefits from a location rich in history and local interest. Residents and visitors alike can enjoy proximity to a range of popular attractions, including the fascinating Army Flying Museum and the Milestones Museum, which showcases an extensive collection of vintage artefacts and historic transport, offering engaging and nostalgic experiences.

Ashbourne Court is widely recognised for its excellent reputation, built upon a strong commitment to person-centred care and the wellbeing of every resident. The home consistently achieves high levels of resident satisfaction and is frequently recommended by residents and their families, reflecting the dedication, compassion, and professionalism of the care team. With a welcoming atmosphere and a focus on dignity, comfort, and quality of life, Ashbourne Court Care Home provides a place where residents are supported to feel safe, valued, and truly at home.
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Care Provided by Ashbourne Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Ashbourne Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashbourne Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rajesh Ayyappan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Ashbourne Court Care Home Reviews (116)

9.7

Ashbourne Court Care Home has a Review Score of 9.7 (9.650) out of 10, based on 22 reviews in the last 2 years.
Over all time Ashbourne Court Care Home has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashbourne Court Care Home
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Total of 116, showing 61-80
Review from Andrew C (Son of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Ashbourne Court for 6 months until he passed away on Easter Monday. The care he received was outstanding, the support and care we as a family received was also outstanding. It is a struggle to put into words how amazing the staff are. The biggest complement I can give them is I consider
them close family friends rather than staff doing a job.
Thank you all from the bottom of my heart.
Please don't hesitate to use Ashbourne Court and their wonderful staff.
Reply from Alison Geddes, Marketing at Ashbourne Court Care HomeThank you for your kind words about our home, they are heartwarming to read. At Ashbourne Court, we pride ourselves on our high standard of care and our team are passionate about what they do. The home manager and team will be touched by your lovely comments. Thanks again for your review, best wishes to you and your family.
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Review from Sheila H (Daughter of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Ashbourne Court in January 2019. We visited Mum early April 2019 and we were extremely impressed with ALL the facilities. In only a short time Mum has happily settled at Ashbourne Court which is a huge relief for us as we live abroad. From entering Ashbourne until leaving on a daily basis,
we were more than satisfied with ALL the staff, the general area and, the cleanliness of Mum's room. The staff are so willing, friendly, helpful, always smiling and kind. We stayed for lunch with Mum on two occasions and we were impressed with the high standard of food served. Tables are laid as if one were in a restaurant with a menu as well! The food is delicious, nutritious, well cooked and well presented. There is NO smell anywhere in the home unlike some places which we have encountered with our relatives in the past. Mum is very happy and is being well looked after on a daily basis - we cannot ask for more and highly recommend Ashbourne Court Care home. THANK YOU, ALL OF YOU.
Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care HomeThank you for taking the time to leave such wonderful comments about our home. At Ashbourne Court, we pride ourselves on the high standard of care and service that we deliver, so it is fantastic to hear your feedback. The team will be delighted. Thanks again and best wishes.
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Review from David W (Son of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management of Ashbourne Court provided faultless care for my mother during the final few weeks of her life. My father and I are so grateful that she was looked after in such a caring and well-run environment. All the staff at Ashbourne Court provided wonderful support to us at a most difficult
time. We will be eternally grateful for all they did for my mother and for us. I highly recommend this care facility. Thank you to all at Ashbourne Court.
Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care HomeThank you for your positive comments about our home, they are heartwarming to read. Our dedicated team are an asset to our home and will be touched by your kind words. Thanks again, best wishes to you and your family.
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Review from Margaret G (Next of Kin) published on 4 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring and kind always helpful and understanding, all staff friendly, dignified, food good, clean room, tidy home, always smells nice.
Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care HomeThank you for your positive comments about our home, "caring and kind" and "helpful and understanding" are wonderful descriptions to hear. The Home Manager and team will be delighted to hear your feedback.
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Review from Tim R (Son of Resident) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, three brothers, organised respite care for our mother in her nineties, to recover from successful hospital surgery to improve the blood flow to her leg. This poor blood flow had caused problems with one of her feet, making it difficult for her to walk. The aim of the respite care was to try to get
her back onto her feet again to give her the chance to return to her own flat nearby. The process to get her walking again, compounded by a long stay in hospital for the operation, had only just started when sadly our mother suffered an unexpected cardiac arrest and passed away as a result.


We have nothing but praise for the kind and friendly way the staff at Ashbourne Court treated our mother during her stay there and for how they treated us and our families on our visits, especially on the day she passed away. They did everything they possibly could to save her and we would have no hesitation in recommending the Ashbourne Court to others.

Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care HomeThank you for your lovely comments about our home, the team will be touched to hear your kind words. We are sorry to hear of the loss of your mother. Best wishes to you and your family.
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Review from Steve T (Son of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff, including management, maintenance, carers, receptionist and cleaners were very professional, helpful and friendly from my first phone enquiry through admission and my mother's stay. My mum became very anxious at home after a fall and the team were able to check her safely in within
the same day of her wanting to go in. We had already visited Ashbourne court a couple of days earlier.


The carers were always attentive, trustworthy and friendly and very proactive when my mum required medical help. I believe the whole team there wanted the best for the residents and they made me confident that whatever happened my mother would be in very capable hands. They were very diligent in ensuring my mum had the right medicines when she needed them and organised all the care she needed while there.


The management made me feel I could trust them to look after my mum's long term future needs.


The home is clean and comfortable with good food and a relaxed and flexible feel.

Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care HomeThank you for your positive comments about our home, at Ashbourne Court we pride ourselves on the high level of service we provide, so it is great to hear how happy you are with the care given to your Mum and that you find our team 'professional, helpful and friendly'. Your comments will be passed onto the Home Manager and team who will be delighted to hear your wonderful feedback. Thanks again, best wishes to you and your family.
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Review from Trevor B (Son of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Ashbourne Court for about a year now and is very happy and content.
As a family, we are also happy, not only for her happiness but the very professional nursing and daily care that she receives.
All management and staff are always happy, courteous and professional, nothing is
too much trouble.
Thank you Ashbourne Court from us all.
Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care HomeThank you for lovely comments about our home, it is wonderful to hear how happy your mother is at Ashbourne Court. We pride ourselves on the high standard of care that we offer, so we are delighted that you find our care for your mother be 'excellent'. The home manager and team will be very pleased to hear your positive feedback. Thank you again.
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Review from Giles (Son of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Ashbourne Court have cared for my father as if he was their own father, with loving care, support for all the family, good meals, phone updates, with dignity and humour..from the managers, admin team, day and night staff on the Charlton ward have provided a welcome (24/7) support to us
as a family throughout the 20 months and it is usually easy to get through to them. His food has been fine and they are very flexible to provide something else if he objects to the menu. The atmosphere of Ashbourne Court is always welcoming and my dad enjoys having his door open and greeting the staff who make time to chat whenever possible, even coping with my dad's eccentric style and speech and enjoying a banter. It's very difficult to have your loved ones cared for over a hundred miles away but I would choose Ashbourne Court any time and fully recommend their services. I owe a large debt of gratitude to them in making our final couple of years with dad so bearable and even fun!
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Review from Peter P (Husband of Resident) published on 5 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife Mary moved into Ashbourne Court on Thursday 12th April 2018. Her progress in health and ability has been quite remarkable given her situation when she left Salisbury District Hospital. This is due entirely to the excellent personal and professional care, with an overall keenness to please and
comfort both residents and their relations when visiting. The happy smile always emanating from the staff, from cleaner to manager, makes for a very happy and comfortable home. This is best summed up by saying nothing is too much trouble.
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Review from Angie B (Niece of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
For five years my aunt has lived, loved and laughed (a lot) amongst not staff but an amazing group of extended family who could have done nothing more to make her last years truly memorable. As her family we have been involved, informed and also cherished and cared for to an exceptional standard. We
send our heartfelt thanks to all at Ashbourne for their care, support and dedication.
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Review from Melvin P (Son of Resident) published on 23 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has resided in Ashbourne Court Care Home now for two months. I have found the facilities agreeable in every way and the people working there, caring, helpful and very friendly. Thank you one and all.
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Review from Barry B (Son of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are delighted with the care my mother is receiving from the staff at Ashbourne Court Care Home, Andover. She has Dementia, went to the care home in January 2018 after a fall at her home and is unable to cope with her own care. Initially, when she went to Ashbourne Court, she was very
disorientated and wanted to return to her own home but the care she received then and the care she is still receiving is first class. She now accepts that she will not be able to return home and has settled into the care environment.


She regularly joins in with many activities including recently making an Easter Bonnet, Yoga etc. The management and staff are very professional and we could not wish for a better care service for her.


Thank you Ashbourne Court Care Home.

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Review from Trevor M (Son of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Expensive but well worth it for the peace of mind. Having my mother in a home in which everybody from the senior management team and all the staff at whatever level clearly care about the residents and their well-being. Always trying to find ways to make her stay more enjoyable. Roll on summer and the
Bar-B-Ques.
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Review from I C (Daughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a very serious fall and subsequent hospitalisation with Mum already suffering from Vascular Dementia and NSC Lung Cancer, it was important for us to find a Care Home which we knew she would feel safe in and which would cope with her needs. As soon as we viewed Ashbourne Court in Andover
there was no question that this was the right Care Home for Mum in every respect, offering good sized rooms, excellent nursing and carers who are professional, friendly and very respectful to all the residents, cleanliness excellent, food very good which Mum really enjoyed, even though I visited every day I felt comfortable and enjoyed being there, sometimes even joining in on the events held myself which are very interactive. Thank you to you all.
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Review from Chris P (Son of Resident) published on 22 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were delighted with the home from the first telephone contact. All the management and staff were professional and caring. The information we received in advance was excellent and clear. The assessment procedure was kind and sensitive. The room which Mum had was lovely, spacious and spotless.
Unfortunately Mum deteriorated very rapidly but the end of life care she received and the consideration we were given was superb. We would recommend Ashbourne Court without reservation. Thank you.
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Review from Rory G (Partner of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashbourne Court have such a friendly disposition, always cheerful mostly from foreign parts always ready with a smile. Domestic kitchen staff, laundry operators and of course management, all contribute to the organised running of this care home and it gets better and better.
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Review from Gail L (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ashbourne Court Care Home for 2 years. The management and staff have always been very caring and also very supportive of the family. The home is very clean and beautifully furnished. There are activities every weekday and also family events at weekends. The tables in
the dining room are laid out attractively.
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Review from Chris W (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were kind and caring not only for mum but also to me and my brother.
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Review from S F (Friend of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was struck by the atmosphere of welcome. The home feels like a hotel with homely touches. Residents are treated with dignity and respect.
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Review from Kate R (Niece of Resident) published on 8 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both the staff on the floor and management are kind, caring, pleasant and very professional. They are always ready to help and they listen to all questions and requests. A very happy home, we are very pleased with our aunts care.
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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Ashbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.650 for Ashbourne Court Care Home is calculated as follows: ( (190 Excellents x 5) + (57 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 263 Ratings = 4.65
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbourne Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Jan 2026

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Rajeesh

Rajeesh Ayyappan

Job Title: Home Manager

“You cannot provide the best care by simply reading from a book. You need a kind and caring heart to deliver this. It’s much more than a job and it’s so rewarding when you fulfil the needs of residents.”

Raj has worked in the Health and Social Care sector for 20 years and joined Ashbourne Court in 2011. He is a Registered Nurse, who is passionate about elderly care.


What do you enjoy most about your job?
As a nurse, I really enjoy caring for the elderly, so I knew working as the Manager for Ashbourne Court would be a good fit and extremely rewarding. I really enjoy being responsible for organising care that is specifically tailored to residents’ needs. It’s fantastic how the team work together and I really appreciate the support in place to deliver high-quality care to residents.


What are your favourite hobbies and pastimes?
I consider myself an amateur photographer and enjoy playing cricket.


Are there any highlights in your career you are particularly proud of?
I am incredibly proud of our home achieving an overall rating of ‘Outstanding’ in our latest CQC report in 2019, and being recognised as an outstanding care home manager!


What do you feel is your biggest achievement outside of your career?


What are your Qualifications?
I worked as a student nurse at the University of the West of England, Bristol. Once I had qualified, I worked as a nurse before becoming a deputy manager at a care home and then progressed to be a home manager.

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