Ashbourne Court Care Home

13 Salisbury Road, Andover SP10 2JJ
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9.7 111 Reviews
  • Ashbourne Court Care Home, Andover
Ashbourne Court Care Home is a warm and welcoming care home located in Andover.

A purpose-built care home conveniently situated near Salisbury and Winchester Cathedral, with the fascinating Army Flying Museum and the Milestones Museum—filled with vintage artefacts and transport—just a short distance away.

Ashbourne Court is renowned for its excellent reputation and consistently high levels of resident satisfaction and recommendations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rajesh Ayyappan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Ashbourne Court Care Home Reviews (111)

9.7

Ashbourne Court Care Home has a Review Score of 9.7 (9.700) out of 10, based on 20 reviews in the last 2 years.
Over all time Ashbourne Court Care Home has 111 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashbourne Court Care Home
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Total of 111, showing 41-60
Review from Kate P (Wife of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely grateful for the care that my husband has received since arriving at Ashbourne Court. The staff are all friendly, kind and compassionate which has helped him to settle. The staff have enabled me to stay both informed and involved with his care especially when I was unable to see him.
I cannot thank them enough and would highly recommend them.
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Review from Wendy M (Daughter-in-law of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Court is a fantastic care home. You will notice when you come in, that all members of staff are so friendly and always smile and greet you. The whole team are like one big family and are very caring towards the residents. Residents are supported in independent living where able. My relative
spend several years on the ground floor which is run by Senior Care Assistants. The standard of care was excellent, they involve the relatives in the care planning process and reviews. When her dementia progressed, she was transferred to the nursing care unit. Again, the staff were all very kind and caring. The standard of care continued to remain high for the rest of her stay. The home is clean. The menus change with a choice each day, the food always looked tasty and well presented. There are a team of activity coordinators who brighten the day by organising events, inviting singers/entertainers and animals into the home. I would highly recommend it.
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Review from LT (Daughter-in-law of Resident) published on 13 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law decided she would like to move into Ashbourne Court following two close personal bereavements which left her alone and her confidence destroyed, a formerly fiercely independent woman who spent her life caring for others. She originally spent two weeks respite in Ashbourne following
which she decided to move in permanently. She thoroughly enjoyed having company, whenever she wanted it, and to be able to retire to her room if she wanted time to herself. She enjoyed the activities arranged in-house and the excursions to local places of interest. The worry of sorting out her medication was taken away and the knowledge that she had 24 hours care and medical attention if required was a weight off our minds. The care given was very good and she was very content to chat away with members of staff. We felt she had a ‘second family’ at Ashbourne which meant a great deal to us.
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Review from Sandy C (Daughter of Resident) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Ashbourne Care Home enough for the love and care they showed my mum during her stay with them. Mum came to Ashbourne for rest care after a major operation, however she settled in so well she stayed for another four years. Unfortunately, Mum was diagnosed with alzheimers a couple of years
ago. She was looked after with such care and respect and she finally lost her battle in June 2020 to alzheimers. Once again everyone was so caring, especially under such unprecedented times. Thank you everyone, you made tough times and decisions bearable. My family and I would not have been able to cope without you all.
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Review from Jillian H (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was a resident in Ashbourne Court Care Home for over 4 years, as soon as she moved in I knew I had made the right but very difficult decision. All the staff were absolutely amazing, nothing was too much trouble Mum was treated as an individual and her care was tailored for her every need.
They always had her dressed nicely and well turned out! There was always something happening, crafts, live entertainment, armchair exercises, the family and friends were always very welcome. I especially liked the phone calls I received updating me on Mums condition, nothing was too much trouble for the staff. Very kind and caring right up till the end.
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Review from Rob B (Son of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently passed away after spending her final year at the home suffering from severe Alzheimer's disease.
During her time at the home she received excellent professional and loving care from all of the management and staff - nothing ever appeared to be too much trouble for them.
Mum befriended
some of the regular staff and enjoyed times in the lounge where she could meet up with those staff and other patients. We have been advised that she had become a good chair volleyball player!
Without these wonderful staff Mum wouldn't have been able to leave her room at all.
As we live away from Andover we tried to visit as much as possible and the medical staff at the home kept us updated on any changes to Mum's condition.
During the COVID-19 we were unable to see her until her final hours and we'd like to thank the staff for the kindness that they gave to us at this difficult time.
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Review from Jayne P (Granddaughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Nan received the best possible care, with her awful dementia, she was treated with kindness and dignity.
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Review from Muriel H (Wife of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was terminally ill and received a high level of care and attention in this time. He was bedridden so all personal care was administered at very regular intervals with regard to privacy and delicacy. Bed position was changed and personal hygiene done regularly. Help with feeding and drinking.
Surroundings were very clean and pleasant. Food was puréed and presented well. Care taken with linen serviettes, tray and covers.
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Review from Richard F (Son of Resident) published on 26 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Ashbourne Court could not have been better. My father was treated with dignity and respect even when his behaviour was very trying. It took the burden off our family knowing how well he was treated.
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Review from C D (Son of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very well looked after giving us peace of mind.
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Review from Richard M (Son of Resident) published on 5 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who sadly passed away in September 2019 had been a resident for six years. In all that time she was treated with respect and dignity. All of the staff, from management to the staff on the floor, were very caring and did all in their power to ensure my mother was well looked after and provided
for. I could not fault this care home in any way.
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Review from Angela A (Daughter of Resident) published on 27 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Ashbourne Court Care Home since the end of January 2019. The family were all rather concerned as to whether Mum would settle, as she was being transferred from the North of England after several recent moves there. We were delighted to find that Mum settled down very well indeed,
despite some expected confusion and anxiety, and we feel that this was mainly attributed to the excellent care provided by everyone at Ashbourne. Warm, friendly, smiling faces all round, a willingness to help with anything required and excellent Nursing Care too. I have come to the important conclusion, over 6 months later, that Mum could not be in a more appropriate place for her needs and I see those needs being met whenever I visit. I commend Ashbourne Court - the Management Team, Carers, Activity Co-ordinators, Cleaners, Maintenance Man, Chef, Kitchen Staff. Indeed all who work there deserve a Gold Medal for their commitment to the residents. Thank you to you all.
Reply from Alison Geddes, Marketing at Ashbourne Court Care Home

Many thanks for your positive review. Your wonderful comments have been passed onto the team who will be delighted to hear your feedback.

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Review from Trevor C (Son of Resident) published on 20 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and the facilities are excellent. I have nothing but praise for the dedication, empathy and care that the staff provide - from the Manager all the way through the staff. We are so pleased that we moved our Mother from her previous assisted living Care Home to Ashbourne Court. We have absolutely
no regrets.
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Review from Beryl W (Daughter of Resident) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Ashbourne Court in February following a hospital admission. All staff are smiley and professional from management to administration, maintenance and housekeeping. We were immediately impressed upon entering the building, with the efficiency, welcome and sense of calm.
Management
are excellent, interactive with all residents and very efficient.
The care staff are wonderful, compassionate, courteous and so kind, not only to Mum but the whole family. Whatever the selection process for staff at Ashbourne Court is it works extremely well!
The trained nursing staff always made time to communicate a changing situation and were efficient in organising extra medical input when required.
Sadly Mum passed away this month, but during her time there we felt lucky to have found such a lovely place for her to be well cared for.
We have no hesitation in recommending Ashbourne Court for a loved one. Thank you so much one and all.
Reply from Alison Geddes, Marketing at Ashbourne Court Care Home

Many thanks for your wonderful comments about our home, it is great to hear how happy you are with the care your Mother received here at Ashbourne Court. We pride ourselves on the high standard of care and service we provide, our team are extremely dedicated to delivering this and are an asset to our home. They will be touched by your kind words. Thanks again for your review, best wishes to you and your family.

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Review from Janet H (Daughter of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into Ashbourne Court for respite. The moment we got into the building we were welcomed and offered a cup of tea. The staff were lovely, my mother was treated extremely well. The staff would give me regular updates on Mum and how she was settling in. She loved it in there. We had no worries
about her being there. She thrived while she was there. Very clean place. Would recommend this place to anyone. If Mum needed a permanent placement we would be happy about it. Well done.
Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your positive feedback on our home, it's great to hear how happy and settled your Mum was during her time here at Ashbourne Court. We would be pleased to welcome you back anytime. Thanks again and best wishes.

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Review from Andrew C (Son of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Ashbourne Court for 6 months until he passed away on Easter Monday. The care he received was outstanding, the support and care we as a family received was also outstanding. It is a struggle to put into words how amazing the staff are. The biggest complement I can give them is I consider
them close family friends rather than staff doing a job.
Thank you all from the bottom of my heart.
Please don't hesitate to use Ashbourne Court and their wonderful staff.
Reply from Alison Geddes, Marketing at Ashbourne Court Care Home

Thank you for your kind words about our home, they are heartwarming to read. At Ashbourne Court, we pride ourselves on our high standard of care and our team are passionate about what they do. The home manager and team will be touched by your lovely comments. Thanks again for your review, best wishes to you and your family.

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Review from Sheila H (Daughter of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Ashbourne Court in January 2019. We visited Mum early April 2019 and we were extremely impressed with ALL the facilities. In only a short time Mum has happily settled at Ashbourne Court which is a huge relief for us as we live abroad. From entering Ashbourne until leaving on a daily basis,
we were more than satisfied with ALL the staff, the general area and, the cleanliness of Mum's room. The staff are so willing, friendly, helpful, always smiling and kind. We stayed for lunch with Mum on two occasions and we were impressed with the high standard of food served. Tables are laid as if one were in a restaurant with a menu as well! The food is delicious, nutritious, well cooked and well presented. There is NO smell anywhere in the home unlike some places which we have encountered with our relatives in the past. Mum is very happy and is being well looked after on a daily basis - we cannot ask for more and highly recommend Ashbourne Court Care home. THANK YOU, ALL OF YOU.
Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for taking the time to leave such wonderful comments about our home. At Ashbourne Court, we pride ourselves on the high standard of care and service that we deliver, so it is fantastic to hear your feedback. The team will be delighted. Thanks again and best wishes.

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Review from David W (Son of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management of Ashbourne Court provided faultless care for my mother during the final few weeks of her life. My father and I are so grateful that she was looked after in such a caring and well-run environment. All the staff at Ashbourne Court provided wonderful support to us at a most difficult
time. We will be eternally grateful for all they did for my mother and for us. I highly recommend this care facility. Thank you to all at Ashbourne Court.
Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your positive comments about our home, they are heartwarming to read. Our dedicated team are an asset to our home and will be touched by your kind words. Thanks again, best wishes to you and your family.

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Review from Margaret G (Next of Kin) published on 4 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring and kind always helpful and understanding, all staff friendly, dignified, food good, clean room, tidy home, always smells nice.
Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your positive comments about our home, "caring and kind" and "helpful and understanding" are wonderful descriptions to hear. The Home Manager and team will be delighted to hear your feedback.

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Review from Tim R (Son of Resident) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, three brothers, organised respite care for our mother in her nineties, to recover from successful hospital surgery to improve the blood flow to her leg. This poor blood flow had caused problems with one of her feet, making it difficult for her to walk. The aim of the respite care was to try to get
her back onto her feet again to give her the chance to return to her own flat nearby. The process to get her walking again, compounded by a long stay in hospital for the operation, had only just started when sadly our mother suffered an unexpected cardiac arrest and passed away as a result.


We have nothing but praise for the kind and friendly way the staff at Ashbourne Court treated our mother during her stay there and for how they treated us and our families on our visits, especially on the day she passed away. They did everything they possibly could to save her and we would have no hesitation in recommending the Ashbourne Court to others.

Reply from Alison Geddes, Marketing Administrator at Ashbourne Court Care Home

Thank you for your lovely comments about our home, the team will be touched to hear your kind words. We are sorry to hear of the loss of your mother. Best wishes to you and your family.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Ashbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Ashbourne Court Care Home is calculated as follows: ( (178 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 240 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbourne Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Rajeesh

Rajeesh Ayyappan

Job Title: Home Manager

“You cannot provide the best care by simply reading from a book. You need a kind and caring heart to deliver this. It’s much more than a job and it’s so rewarding when you fulfil the needs of residents.”

Raj has worked in the Health and Social Care sector for 20 years and joined Ashbourne Court in 2011. He is a Registered Nurse, who is passionate about elderly care.


What do you enjoy most about your job?
As a nurse, I really enjoy caring for the elderly, so I knew working as the Manager for Ashbourne Court would be a good fit and extremely rewarding. I really enjoy being responsible for organising care that is specifically tailored to residents’ needs. It’s fantastic how the team work together and I really appreciate the support in place to deliver high-quality care to residents.


What are your favourite hobbies and pastimes?
I consider myself an amateur photographer and enjoy playing cricket.


Are there any highlights in your career you are particularly proud of?
I am incredibly proud of our home achieving an overall rating of ‘Outstanding’ in our latest CQC report in 2019, and being recognised as an outstanding care home manager!


What do you feel is your biggest achievement outside of your career?


What are your Qualifications?
I worked as a student nurse at the University of the West of England, Bristol. Once I had qualified, I worked as a nurse before becoming a deputy manager at a care home and then progressed to be a home manager.

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