Oakwood Grange

Oakwood Road, Royston, Barnsley S71 4EZ

Anchor's Oakwood Grange is located at the centre of the Royston community in Barnsley. The home provides friendly and comfortable residential and dementia care for up to 60 residents in single en-suite rooms which offer TV and DVD players and built-in furniture.

The dedicated care team take the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met. Anchor provide ongoing training in dementia care for its staff to ensure their approach reflects best practice for residents. The care team provides individual and compassionate care by getting to know their customers and their families.

Oakwood Grange is part of the Anchor group, one of England's largest providers of housing and care for people over 55 years of age. With over 40 years' experience as a not-for-profit provider of service to older people, the money the group makes is reinvested into their services to ensure they have continually high standards and exceed expectations.

Group: Anchor

Person in charge: Amanda Smith (Manager)

Local Authority / Social Services: Barnsley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Convalescent Care • Pets by arrangement • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Oakwood Grange is close to local amenities and service including:

Royston library and Royston Leisure Centre are within a short walk.
There are local shops and a Post Office within half a mile.
There are doctor's surgeries within a mile of Oakwood Grange.
The nearest hospital is Barnsley Hospital which is within 4 miles

Latest Care Quality Commission* Report on Oakwood Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.5 (maximum of 10) for Oakwood Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Oakwood Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.782 for Oakwood Grange is calculated as follows: ( (31 Excellents x 5) + (56 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 119 Ratings = 3.782

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Oakwood Grange is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.5 Oakwood Grange has a Review Score of 7.5 (7.532) from 10 Reviews


Average Ratings

  • Excellent
    2
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakwood Grange?

  • Extremely LIKELY
    6
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Oakwood Grange

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    1

The care at Oakwood Grange is extremely good. Residents are shown compassion and dignity at all times. The home is very clean and the bedrooms are spacious with ensuite facilities. My friend is very happy living here. The staff are very caring and a lovely friendly receptionist to greet you as you enter.

How likely would you be to recommend Oakwood Grange? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

Our mum had been in for one night only. When we went in the morning after 11 am mum was still asleep, her door was closed and her clothes were just thrown. Asked to speak to a carer and asked carer if mum had anything to eat or drink. Her response was, I don’t know then asked if mum had her medication, her response was I don’t know with an attitude. Then I asked where on earth was the care plan? Then when waking mum up to her being so groggy, we don’t know why or how long she had been laid in a soiled bed, we immediately packed up her belongings and left. Disgraceful.

How likely would you be to recommend Oakwood Grange? Extremely Unlikely

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Average Rating:   1 out of 5

Neil Ward, Digital Marketing Manager at Oakwood Grange responded to this review on 20 Nov 2017:

Thank you for taking the time to review Oakwood Grange, Barnsley. I am sincerely sorry that you have had such a poor experience at one of our locations. We take feedback very seriously, as we endeavour to improve and better the services we provide on a daily basis. Under the very serious circumstances that you have raised, we have informed our Customer Relations team who have logged your review as a complaint.

Due to the nature of your concerns, our internal Governance and Safeguarding team has been informed and will respond to your concerns in due course. If you find you have any further queries, or wish to inform us of any further concerns, please do not hesitate to contact our Customer Relations team on 0345 602 5516 or via email at customer.relations@anchor.org.uk between the hours of 8am-6pm, Monday to Friday.

Staff are helpful, would like more entertainment for residents as not much happens.
The new manager is very good and always attends to any issues/needs for my mother.

How likely would you be to recommend Oakwood Grange? Likely

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Average Rating:   3.7 out of 5

Excellent care given to my husband during his stay at Oakwood Grange. Very good staff, kind and caring.

How likely would you be to recommend Oakwood Grange? Extremely Likely

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Average Rating:   5 out of 5

I would just like to comment how professional the staff have been during the last 6months of mums admission as a service user. They have been supportive, kind and gentle when times have been difficult.
Thank you.

How likely would you be to recommend Oakwood Grange? Likely

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Average Rating:   4 out of 5

We have been visiting a resident for 2-3 years now - always found the rooms very clean and tidy. The carers always pleasant. We visit ones in various homes in the area. This is by far the best one.

How likely would you be to recommend Oakwood Grange? Extremely Likely

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Average Rating:   4.3 out of 5

This is a good care home. I'm not sure any resident ever considers a care home their real home, but the staff work extremely hard to make it as near as possible. It is clean, well organised and devoid of the smells I have experienced at other homes. It is the staff that make it and I can't speak any more highly of them.

How likely would you be to recommend Oakwood Grange? Extremely Likely

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Average Rating:   4.3 out of 5

The care and attention is of a high standard. Decoration, activities and menu are excellent. Staff and management show kindness and empathy.

How likely would you be to recommend Oakwood Grange? Extremely Likely

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Average Rating:   4 out of 5

On my visit today it was the care homes open day. It was lovely to see residents having a sing a long and generally looking happy. It made me feel good to see my mum getting involved with activities. Interaction is a main ingredient that the residents need.

How likely would you be to recommend Oakwood Grange? Likely

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Average Rating:   3.3 out of 5

Mostly mum is looked after very well. Just on occasions things haven't been satisfactory. One of the carers put the bed cover in a heap on the floor. Mum has always been very particular about the home and thinks the carers should be as careful as she was. She doesn't like food piling up on the plate and eats very little. As we all live away we are particularly grateful to the staff at Oakwood Grange for looking after mum so well.

How likely would you be to recommend Oakwood Grange? Extremely Likely

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Average Rating:   3.7 out of 5

Helen Hart, District Manager at Oakwood Grange responded to this review on 08 Jul 2016:

Thank you for your feedback. We’re sorry things haven’t been to your mum’s liking on occasions. Please do raise any concerns with the Home Manager and we will ensure they are addressed and, where possible, worked into your mum’s personal care plan.

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Bed Vacancies

1 Bed Vacancy

posted 23 May 2018

We currently have one care vacancy. Please contact Oakwood Grange directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oakwood Grange