Oakwood Grange

The care staff try very hard to keep a homely atmosphere whilst providing a very professional service. Everyone is treated as an individual.

Much as I like Oakwood Grange and I am very happy that my auntie is well taken care of, my only complaint is that she has spent over £100,000 on care - but the government still wants more! Very greedy.

Excellent staff, clean and the staff are very friendly.

Please don't change anything! Perfect.

The caring staff here are all kind, courteous and helpful. Nothing is too much trouble. The home is clean and cheerfully bright.

The carer who looked after her was wonderful but it seemed to me all extra work. All the carers need to know is that Mum always needs to wear a pad when she's dressed and where the pads are kept. There are other examples and most of them have similar solutions.

When the emergency arose and we required access to the services I was so relieved when Oakwood Grange had the capacity to take dad. It was a heartbreaking decision I had to make but I felt comforted and satisfied by the transition of dad from his home to Oakwood Grange. The care afforded to dad was second to none and the staff treated dad as a member of their family. All his needs were met.

Our mum had been in for one night only. When we went in the morning after 11 am mum was still asleep, her door was closed and her clothes were just thrown. Asked to speak to a carer and asked carer if mum had anything to eat or drink. Her response was, I don’t know then asked if mum had her medication, her response was I don’t know with an attitude. Then I asked where on earth was the care plan? Then when waking mum up to her being so groggy, we don’t know why or how long she had been laid in a soiled bed, we immediately packed up her belongings and left. Disgraceful.

The care at Oakwood Grange is extremely good. Residents are shown compassion and dignity at all times. The home is very clean and the bedrooms are spacious with ensuite facilities. My friend is very happy living here. The staff are very caring and a lovely friendly receptionist to greet you as you enter.

The new manager is very good and always attends to any issues/needs for my mother.

Excellent care given to my husband during his stay at Oakwood Grange. Very good staff, kind and caring.

Thank you.

We have been visiting a resident for 2-3 years now - always found the rooms very clean and tidy. The carers always pleasant. We visit ones in various homes in the area. This is by far the best one.

This is a good care home. I'm not sure any resident ever considers a care home their real home, but the staff work extremely hard to make it as near as possible. It is clean, well organised and devoid of the smells I have experienced at other homes. It is the staff that make it and I can't speak any more highly of them.

Mostly mum is looked after very well. Just on occasions things haven't been satisfactory. One of the carers put the bed cover in a heap on the floor. Mum has always been very particular about the home and thinks the carers should be as careful as she was. She doesn't like food piling up on the plate and eats very little. As we all live away we are particularly grateful to the staff at Oakwood Grange for looking after mum so well.

The care and attention is of a high standard. Decoration, activities and menu are excellent. Staff and management show kindness and empathy.

On my visit today it was the care homes open day. It was lovely to see residents having a sing a long and generally looking happy. It made me feel good to see my mum getting involved with activities. Interaction is a main ingredient that the residents need.