Preston House

When visiting my friend with his wife on a few occasions I always found him in excellent care. Very friendly and professional staff at the time of my friend's death. He was treated with great care and dignity also his wife was cared for at a very difficult time. I would recommend Preston House.

The staff need more training on how to handle a service user with complex needs. Simple measures like talking to them and not down to them. Listening and not talking over them. Not getting into their personal space. Too many agency staff who don't know the specific needs, e.g. my mum only had top teeth and no one knew this and gave her inedible food. The nurse in charge needs training in communicating with family to show empathy and not anger or arrogance. Kicking my mum out after 9 days shows they don't have the skills in this home to look after anyone. Since this have heard so many bad stories about this home.

The entrance to Preston House is excellent. Information board with notice of events sure to take place and updates on relevant issues etc. Locked inside door operated from reception and signing in on entry, makes for a good feeling of security. The pleasant fresh smell on entry and always a welcome greeting from staff. The home looks and feels warm, clean and friendly. Our relative's needs are well taken care of and for that, we are 100% thankful. The outside garden area is well laid out and cared for, good, secure and nice place to sit and enjoy good weather when visiting.

This isn’t just a job for these guys. They truly go above and beyond. In one recent example, nurses would not finish their shift until our mother was stabilised and comfortable, even though the next shift had started.

Preston House is truly a wonderful loving and caring home, a home in every sense of the word. Our dad moved to Preston in mid-August 2023 for end-of-life care. With the loving care he received from day 1, he improved slightly, affording us more time with Dad these last few months. Sadly, he passed away in December 2023. The amazing staff were extremely caring and compassionate towards our dad and us, his family. In his last week, we sat with Dad by day. Overnight he was never alone, staff took turns to sit with him, including the care home manager. The compassionate leadership provided by the care home manager is woven throughout the wonderful caring team she has recruited. From a warm welcoming reception team to all the carers, housekeepers and nurses, every one of them contributed to creating a culture of one big family. We will be forever grateful to the team at the beautiful Preston House. What a gem of a place in the Care Home sector! We cannot recommend Preston House highly enough.

A dear family friend has lived at Preston House since March 2020 (just as lockdown started). Visiting during the pandemic was obviously stressful for all concerned but it’s now a joy to visit and see it functioning to its full potential. It's great to be able just to pop in and not have to pre-book a slot. The staff are wonderful and always welcoming. My dear friend is not just well cared for and treated with respect but is surrounded by love. The home is clean and tidy as is my friend's room but so is her wardrobe ie. behind closed doors. Her family do not live nearby so it is a great comfort to them and her friends that she’s not only safe but loved. Cannot speak highly enough of Preston House.

We have been impressed immensely with every amenity offered by Preston House. First impressions mean a lot and the cleanliness and freshness were apparent from our first step over the threshold, this along with the friendly welcome in the reception area put us instantly at ease and convinced us we had made the perfect choice of residence for our mother. The staff, from the manager down, take the meaning of care to the highest level, friendly, considerate, understanding and professional in all they do. The bedrooms are large, bright and airy with a cosy, comfortable feel to them. The food on offer is of the very highest quality, freshly cooked, with a varied menu, obviously put together to suit the needs and tastes of the diverse appetites of the many residents. When I first saw a daily menu I was sorely tempted to sign myself in. We would be hard-pressed to find a fault here and would recommend Preston House to anyone seeking care for a loved one.

My mother was resident at Preston House for almost 4 years and in spite of her increasing debility, it was hugely reassuring to know that she was in such a caring environment. The staff became much more than merely personnel, they became friends and we as immediate family took great comfort from the care, friendship and professionalism they demonstrated on so many occasions. Any issues, minor or otherwise, could and were discussed in an atmosphere of friendly discourse to ensure the best outcome for our mother was always the prime objective and we have nothing but the greatest love and respect for them.

I am in love with this care home, my dad is a resident in Preston House and the staff are the best, knowing your parent is in the best of hands and the attention to detail is spot on, he gets his medicine on time he is changed several times a day if he spills his food. They all take extra care of him and run after him and make him countless cups of tea, the day trips are great also and the way they speak to him like they are all relatives to him. I cannot speak highly enough of the manager to the receptionists the carers and the nurses all take great care of him, it's warming to know that when you leave he is in the best of hands. I love my dad and I love the staff that look after him at Preston House Care Home in Glenrothes just as much, absolutely great at their jobs.

My stepmum has been in Preston House since May this year and she couldn't be looked after any better anywhere else. The home is very secure and very clean. The staff are brilliant and well clued up in their jobs and have plenty of compassion and empathy. Thank you so much to all the staff for all the hard work you carry out every day.

My mum who has Alzheimer's has been in Preston House for over three years. Throughout this time the care she has been given has been excellent. Dementia is such a cruel condition and it's difficult for family to see its effects on their loved ones. Preston House staff are patient, caring and compassionate and treat everyone with respect. They also take time to build relationships not only with those in their care but also with family members and for this I will always be grateful.

My dad was a resident in Preston House for four years and was treated with dignity and respect by all the staff. He passed away peacefully in April and the care and kindness shown towards him and the family was second to none. The manager and her team went above and beyond to ensure he was comfortable and well looked after at all times but particularly when he was receiving end-of-life care. In his last few days, he was treated like he was one of their own with some of the staff coming in even when they were off duty to support him, the family and help out the rest of the team. We strongly believe that our dad wouldn’t have had better care anywhere else. We were always provided with regular updates on his care and the nursing staff kept us informed of any issues that required involvement of the GP. The GP practice was also excellent and would always contact us to discuss any concerns or changes required to medication. I cannot recommend Preston House highly enough.

As of day one, staff are very welcoming to my mother and made her at ease. The home is excellent, clean and overall, perfect.

My mother-in-law is looked after very well and the care home is very clean and comfortable. Cares really care about Mum she is happy here. Lots of activities going on and the care home do well decorating the public areas when events are on.

I visit the home regularly and find both the staff and environment to be consistently pleasant. My mother has been a resident since September 2022 and I have had no areas of concern.

My gran arrived at Preston House in February 2023 after spending 14 weeks in hospital after a heart attack. She had deteriorated a lot in that time. Within 6 weeks of arriving at Preston House, she was a different woman. The care and attention Gran receives from all the staff on her floor at Preston House is amazing. The staff are all friendly and professional and make Gran feel special. Nothing is too much for them. Gran talks fondly and has a special relationship with many. I was wary placing Gran in the care of others but I am more than happy with the care she is receiving - physical and emotional care. Following a recent fall Gran ended up back in hospital and the care there was poor compared to Preston House. Now she is back home she is being cared for properly again. Her care is personal and they look after her medical needs as well as her personal needs. Gran is happy here which says it all for me. The staff encourage independence to allow her to still feel in control. Family are always welcomed.

If you have a loved one in need of nursing care I would highly recommend Preston House.

I always felt confident my dad was being given the best of care. His room was always clean, tidy and organised. My dad was dressed in clean clothes and his hair and beard was maintained to the best of their ability (when Dad allowed it). He was a poor eater but the food offered was of good quality and he was given regular hot drinks. The staff were amazing with him at end-of-life and I was overwhelmed by the genuine and sincere care given.

Her room is always clean and tidy. Staff are excellent and go above and beyond. Mother is well cared for. We found the manager/nursing and care staff very pleasant and caring and always keep us informed of any changes. Any concerns we are informed immediately. Mother seems very happy with her care and I cannot thank the staff enough for all that they do for her.

Staff are always pleasant and courteous. They are happy to answer my questions and keep me informed of dad's progress and condition. They call me immediately if there are any concerns or need permission for action. He seems very happy with his care and likes the staff.