Highgrove has a flexible approach to visiting times, residents dining experiences are protected to maintain Dignity at mealtimes, therefore any visitors to the home during mealtimes will not be allowed into the dining areas.
Highgrove has a car park on site
Highgrove Residential Home has a Review Score of 9.9 (9.915) out of 10, based on 18 reviews in the last 2 years. Over all time Highgrove Residential Home has 81 reviews.
Review from Stephen G (Son of Resident) published on 7 August 2015
Submitted via Website •
Report
Having selected Highgrove, we have not been disappointed. During her time there she has always been well looked after. Recently, her condition began to deteriorate
Our heartfelt thanks to all the staff involved. Thank you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.915) out of 10 for Highgrove Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.915 for Highgrove Residential Home is calculated as follows: ( (198 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 211 Ratings = 4.915
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Highgrove Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Feb 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 29 Apr 2025
dementia unit
Loading
Loading events
Job Title: Registered manager
Joined: 2015
I am a registered nurse by profession and hold a BA Hons degree in adult nursing.
I have been a manager in social care since 2004 and I hold a registered manager certificate, I commenced with Crown Care at Highgrove in August 2015.