Highgrove Residential Home

My mum has been in this care home for nine months; they are extremely caring. They cannot do enough for her. As a relative, nothing is too much trouble no matter what time of day you ring, they are they for you and your family. All the staff are polite and helpful. The care home is of a very high standard, and I cannot praise them enough.

My mother has been a resident at Highgrove for over three years, she lives on the dementia section and is now at the end of her life. Her conditions have been increasingly challenging for herself/myself and the staff who look after her. She has always been treated with respect and patient by all the team at Highgrove. The restrictions imposed on visiting during the pandemic must have made the providers tasks much more difficult as the patients do not understand why loved ones have not visited them. My mum has recently recovered from covid-19, which I attribute to the excellent care she has received. Mum is no longer able to speak coherently, has poor hearing and poor eyesight, but from observing her interaction with the regular carers, I'm sure she feels loved and safe.

What a transformation during this short period of time. All the staff show great care and attention to my husband; which gives us peace of mind when we leave him, knowing he is more settled and content in himself.

Very happy with the care both my parents receive at Highgrove, all the staff are very helpful and informative the home is very clean and always looks attractive.

Throughout the five years Mum has been a resident at Highgrove, she has received first-class care and has been treated with dignity and respect. The staff are kind, caring and supportive to family members. We wouldn't have wished for Mum to be in a better place and would have no hesitation in recommending to others.

The professional standards are exceptional. The home is always bright, clean and welcoming. The care of people is to be applauded, where nothing seems to be too much of a problem.

I think Highgrove is very sensitive and do their utmost to make sure you get what you want. They have been very patient with my dad, and it is the best care home he was in. I have already told people about Highgrove. They were very patient until the end with him, and the care was 100%.

Thank you.

My mother sadly passed away in August last year 2019, leaving my dad desperately lonely, vulnerable and unsafe. My parents had been married for 64 years and deciding which care home to use for Dad was a concern. But I can honestly say that Highgrove have done everything to make my dad feel settled, safe and at ease. The staff are friendly, loving and warm-hearted, even going to the trouble of framing a picture of my mum and dad and putting a rose underneath the picture for Valentine's Day. Just lovely!

My father was admitted to hospital after a fall. On discharge, he was sent to Highgrove for 2 weeks respite as he was not coping too well at home after my mother passed away last year. After the two weeks, he wanted to stay, which we never thought he would. When I visit I can see why the place is so welcoming and all the staff are so friendly and speak well of my father. Everyone is so professional and there for you if you need to chat. The fittings and decor are clean and fresh and room sizes good. We have bought in personal mementoes for Dad and his room feels cosy and homely, as the care home does. From first point of contact, we were welcomed and I am happy and relieved that my Dad is in a safe, friendly, welcoming care home, free of worry and stress. I personally can't thank all the staff enough as I know Dad is in a really good place now and he has become more chatty, in fact, I feel I have my Dad back, thank you to all the team at Highgrove.

My nan has been looked after so well where all her needs have been met by staff, who are kind, caring and considerate. Staff wanted to know extra things about my nan so they could start meaningful conversations with her. I've never witnessed a more lovely environment or staff in a care setting. Thank you to all the staff who are fantastic, it made us family, feel relaxed.

Thank you all.

As always everything just so. A credit to all concerned.

Mum looked very well after her stay in Highgrove. She said she has enjoyed her stay and everyone was very kind. Mum also loved being able to join in with some of the activities.

I enjoyed my stay for respite care in Highgrove, everything was very clean and comfortable, the staff were very friendly and helpful and the food was very good, although the portions were too big. There were lots of social activities if you wanted to join in.

Mum came into Highgrove to recuperate. She always said she wouldn't go into a care home. From the minute she walked in, to her passing away, she loved every minute. Nothing was too much trouble for the staff for mum's care and she was treated with the utmost respect and love. The staff came to be like her family. She was cared for 110%. I cannot thank them all enough for what they did. First class in every respect.

We entrusted our Mother to this care home initially for 2 weeks respite care. This meant we could check how well she coped with a care home in general and also assess the standard of care. She was in for 12 days and we brought her home. We found the communication with carers quite poor. I would not recommend this care home for anybody. Did not see much interaction with residents who in the main all sat in the same small sitting room for the majority of the day.

I will be recommending Highgrove to anyone I can.

The staff are very pleasant and helpful but I can see that there is not enough staff on the ground floor. You go visiting on weekends waiting for somebody to open the entrance door. There is not enough seating in the bedrooms and no chairs for visitors. You have to stand or sit on the bed.

My mum has been at Highgrove since May 2018 and the standard of care is considered excellent. The home is very clean and kept in excellent decorative order. Mum is pleased with both the food and the activities offered and she really likes the staff who do everything to make her stay a happy and healthy one. We have no intention of changing her care home. Keep up the good work!