Highgrove Residential Home

My father and mother were residents only from October 2021 and sadly both have passed away recently. However, the care compassion and devotion shown by everyone at the home was second to none and I will be forever grateful to the managers and carers.

The staff, everyone was so kind and caring they couldn’t do enough for my mum, they always had time for me when I was worried about my mum, encouraging us to phone any time day or night if we were concerned. I can’t praise the staff enough, they are angels in disguise.

Mum came to Highgrove for respite, she was not keen as never been in a care home before and didn't know what to expect. Mum agreed to give it a go. We came to collect Mum at the end of respite and she looked so well and asked when she could come back. Mum has been to see the hairdresser and enjoyed the activities. Mum cried on leaving as she had made some good friends, future respite booked in (Mums choice) she's very happy.

Highly recommend Highgrove.

My father was very ill and frail when taken into Highgrove at the beginning of August, in fact, he spent his final weeks here. He was kept comfortable and well cared for throughout and had a peaceful end with his family by his side. The staff could not have done enough for us, and whilst adhering to Covid regulations, we were able to visit Dad as often as needed and stay by his side towards the end. Highgrove gave us a positive end of life experience with Dad - we all had the best of care! Thank you to all involved.

My aunt was taken into this home for care and assessment needs until she could be assessed at her own home. The staff were all very accommodating, caring and strict with regards to the Covid safe practice. The home was very clean, and my aunt stated the food was very good. I would recommend this home in the future and would hope my aunt could stay there on a permanent basis.

Excellent care and lovely staff.

I was replied to on the phone helpfully. I was allowed to visit outside safely. My neighbour was brought outside with the things I had requested she had with her. She was taken to the toilet as she had asked twice. We were left in peace. I was able to speak personally with the manager about my concerns.

I enjoyed my stay here, all the staff are very good to me. They have helped me get back on my feet and helped me gain strength to assist me to go home. If I had to go back into a care home I would only come here. Thank you all for what you have done for me.

I couldn't wish for a better placement for my sister. She is very well looked after, staff are compassionate and sensitive to both her needs and mine. I really couldn't have wished for a better place. All the staff are excellent in my eyes.

Although my nan was only a resident at Highgrove for 3 weeks, I cannot fault the care, support and treatment she got in that time from everyone. After she passed away the staff treated her very well and with dignity. I would recommend the care home to anyone who is looking for one. Thank you Highgrove.

It is an absolutely amazing home, they have brought out the best in my grandma. We are very happy with the progress she has made since coming to Highgrove. Extended family have all commented on how happy she is and how well she looks. Couldn't have asked for more, thank you for all that you do for her.

We can't thank the staff enough, we have got our beautiful grandma back, thank you all. As a bonus to us, the home is always clean with no malodours that are sometimes linked with care homes, well done to all the team.

Mum stayed in this care home for respite and was looked after with great care and compassion and returned for the end of life care, she was looked after and kept clean and comfortable and treated with dignity. 10 out of 10. Brilliant care home, fantastic staff, can't thank them enough, being able to sleep knowing she was cared for. Kept well informed of any changes in mum's condition.

I like living here. All staff are very friendly, helpful, kind and caring. The manager pops in to see me daily and is always interested. The home has good food, it is always clean, and I feel safe and happy at Highgrove.

My mother was a resident for what turned out to be only a short period of time, however, the staff were extremely helpful, caring, considerate and were always there when needed. They were willing to help in every situation and basically could not do enough for us.

We've always found the staff very caring and friendly to my dad and to us when we've visited. They keep us well informed about Dad's health, and happy to answer any queries.

The past year has been a testing time for all, especially for staff and residents working and living in care homes. At Highgrove, staff were exceptional - caring, cheerful and always ready to help. They are a genuine team, which are very well-led. When Mum's condition deteriorated, the care and support offered were exceptional. We have always found the manager, to be honest with us, and as a result, trust her judgement when required. In conclusion - the staff are very caring and committed to giving residents the best possible quality of life, which we found very comforting.

I'd like to thank everyone in the care home who looked after my mum, they couldn't have been more caring. I knew she was in good hands. Everyone went above and beyond. They also looked after me and my sister at this difficult time everyone was so kind and caring towards us. I would highly recommend Highgrove for anyone parents care.

Mum is 97 years old and has been at Highgrove for one year. During this time, she has received exceptional care. The carers are kind, understanding and empathetic, always treating her with respect and maintaining her dignity. Mum always says she is well looked after and is happy. They have encouraged Mum to join in with activities with residents and carers, yet have supported her when she would rather not. When Mum has been ill, they have acted quickly to seek expert help and have informed family with compassion. Overall, excellent and professional care.