Hall Park Care Home

Squires Avenue, Bulwell, Nottingham NG6 8GH

Hall Park is a warm and inviting residence in the suburbs of Nottingham; it is surrounded by parks and greenery, and with great access to local amenities.

With 62 bedrooms divided between residential and dementia care units, professionals think carefully about the type of room each resident needs. Bedrooms are set across two floors, and each floor has two of its own living and dining rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard.

Chefs prepare a daily menu on-site, offering a variety of tasty and nutritious meals. These can be taken in the restaurant-style dining room or in residents' rooms as preferred. Special diets will be catered for.

Activities staff manage a busy events schedule, planning daily activities in the home as well as regular trips beyond it. Residents and their families participate in planning these, to make sure everyone always has things to look forward to.

There are also two acres of beautiful landscaped gardens and a large patio area, perfect for outdoor socialising. Care workers understand that moving into Hall Park will be a considerable transition, but it's one they try to make feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, they'll do the little things that make the biggest difference.

Group: brighterkind

Person in charge: Pat Whitbread (Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hall Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Hall Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Hall Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.505 for Hall Park Care Home is calculated as follows: ( (313 Excellents x 5) + (183 Goods x 4) + (40 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 537 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hall Park Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 20 Reviews ÷ 12.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Hall Park Care Home has a Review Score of 9.5 (9.505) from 45 Reviews


Average Ratings

  • Excellent
    25
  • Good
    19
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hall Park Care Home?

  • Extremely LIKELY
    34
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hall Park Care Home

  • Daughter of Resident/Service User
    20
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • more

Loving care in a nice purpose built home in a leafy area with nice new en-suite rooms, lovely lounges and dining rooms. The staff cared for my mum and us as if we were family. Mum lived there 5.5 yrs with dementia and some physical illnesses. District nurse service and end of life care was great and staff looked after her and us very well. Mum always said, "this is a good place". Great location. Easy drive from Wollaton and Bramcote. Nice activities like carol service, music, crafts, sponsored events and fairs. Highly recommended.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I cannot praise too highly the loving care and attention given to my mother and extended to my brother and myself over the last few days of her life. All the staff, carers, housekeeping, laundry and kitchen could not have been more thoughtful, helpful and generous with their time and efforts to ease that difficult period and showed the utmost tact and respect in maintaining my mother's dignity while dealing with even the most basic aspects of her care.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has dementia and has now been at Hall Park for almost 2 years....we viewed 10 care homes before deciding on this one. It was definitely the right choice.

In that time the staff have been so caring to mum [and me!!] even when you can see they are tired and run off their feet......they always answer my questions and when there has been a problem [mum has been in and out of hospital several times] they always ring me to discuss it. When necessary I have also talked to the GP.

As mum's needs have changed they adapted her room and helped her use the facilities to the best she can ...special hoists and wheelchairs have made sure mum can still leave her room.

It has regular activities/outings out, varied dinners and entertainers....also a piano which mum used to play.

The whole team from the manager/carers/domestics/dining and catering/laundry ladies ALL need congratulating on doing such a good job.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Hall Park is one of the nicest care homes I've seen. The staff are so caring, understanding and friendly and they have gone that extra mile to make my grandparents feel welcome. Everything seems very clean and bright and the building has a lovely homely feel to it. Everyone at Hall Park has worked hard to make the move for my grandparents as pleasant and seamless as possible and we are very grateful to them for all that they have done and continue to do. Thank you.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Our mother responds particularly well to the kindness shown by the staff. Everyone is very professional and the home is beautifully presented as a living space. It is kept very clean and the laundry is an excellent service.
Attention to personal care is very good. As relatives, we are able to visit at all times and are made to feel welcome.
The staff are friendly and very supportive and we are updated regularly on our mother's well being.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are very pleasant. The home is very clean and well maintained.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Myself and family and friends who visit my mother at Hall Park Care Home are immediately impressed with the welcoming atmosphere, from the bright d├ęcor, friendly staff and general freshness and cleanliness of the home. My mother is very happy there mainly due to the help and care she receives from the staff who always try to meet her every need - nothing is too much trouble. The Pink Ladies provide regular and varied activities to which all are invited and it makes the daily routine sociable and stimulating for the residents. There is a good choice of meals and pleasant dining rooms laid up with fabric table cloths and napkins.

I have visited friends in homes and looked around other homes when trying to find the right one for my mother but none have impressed me as much as Hall Park. No-one likes the thought of placing a loved one into care but it is very comforting to know that my mother is in such a lovely place.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are very attentive and caring creating a lovely atmosphere. Also, it is a consistent experience from all kinds of staff.

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   4.3 out of 5

It was not an easy decision to place mum in a care home but everyone at Hall Park were very helpful, caring and kind. Nothing was too much trouble and whatever our anxieties the staff were on hand to help and reassure us. They are all wonderful and do a marvellous job. We can visit at any time and always find the same high standards. The friendliness we find from all staff is fantastic and we are always made to feel at home. Thank you to everyone.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

On arrival, you are greeted with a friendly smile and a good morning/afternoon from the reception staff. The home is bright and welcoming and with it being pre-Christmas, it has a lovely decorated tree and the theme is wherever you go in the home thanks to the staff.

My mother receives excellent care and attention from the dedicated day and night carers. I am always updated on any medical issues by the care team on duty and there is always a senior carer on duty. Her room is always clean cosy and warm. The food menus are excellent and always a good varied choice. She gets plenty of food in the way of snacks throughout the day which she really enjoys. Her clothes are extremely well laundered and she always looks nice.

The maintenance of Hall Park is excellent and always being continually updated. The activities team work hard to make sure the residents have varied activities throughout the day if they wish to participate.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

A home from home that makes sure Mum is safe and properly cared for 24 hours per day. The staff are helpful and friendly and staff attrition is low showing how much they enjoy working in the home. Facilities are good with lots of variety in the organised events. The needs of each resident are cared for despite the diversity of needs expressed (everyone is different). I know Mum is safe and she is supported in living her life within her developing condition.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I just feel that communication is not as good as it could be, I have spoken a few times with staff and my communication with individuals seems to be ignored which is a worry for me.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

A very friendly care home where the carers are focused on the needs of the residents. Nothing is too much trouble and the staff are quick to respond to any medical issues. Good range of activities on offer. Would be happy to live there myself (though not yet!).

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4 out of 5

My Mother has been a resident of Hall Park Care Home since December 2016. During this time, I have found the staff to be welcoming, helpful, patient and above all, they treat my mother with respect and kindness taking into account her individual care needs. She is very settled at Hall Park Care Home and participates in all the activities provided. Reviews take place at regular intervals and any action points are acted upon. I appreciate the relative's meetings as this gives all relatives an opportunity to raise any issues and offer any help to support any activities or outings. The monthly Newsletter is appreciated; this can be emailed to family members who do not live locally.

Placing a family member in a care home is a difficult decision to make. However, after my Mother broke her hip from a fall, the staff were very welcoming on her return from the hospital and many said how much they had missed her, which was lovely to hear. It was at that point that I knew we had made the right decision.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I feel my Mum is safe and cared for at a very difficult time in her life. Her room supplies everything that she needs to keep her comfortable and the activities provide a break from monotony which she is encouraged to partake in. She eats well and always has a choice of menu. Her laundry is all taken care of and she Is offered regular chiropodist and hairdressing options. All of the residents are encouraged to interact with each other so that nobody is left on the sidelines unless they want to be. Trips out with either member of staff or visitors are also encouraged and the outside areas are fully utilised, weather permitting. It is a home from home or as close as is available under the circumstances.

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   3.8 out of 5

Mother has been here for several months and seems to have settled in well. She joins in quite a few of the activities, in fact, she does more now than when she was at home. the staff are always friendly and polite to my wife and I as well as to mother.

I have no complaints whatsoever.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

What a lovely care home this is, everyone from the housekeepers to the laundry, Chef to the handyman. Carers to the nursing staff. The care my mother received was second to none. They all had the time to spend with mum. She went from being a dementia resident to being a resident who could be most time normal. This home is really lovely, rooms cleaned every day, beds changed every second week. Towels changed every day. Clothes washed and returned every day. All the staff know everyone and have time to talk to relatives. Nothing is too much trouble. Ask and it is done, questions answered with no erm I'll look it up, reviews done you can read all the files they encourage you to read the files and check all is well. Why the home was classed as good and excellent is beyond me.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rebekah Saint, Marketing Administrator at Hall Park Care Home responded to this review on 24 Oct 2017:

Thank you for your lovely words, Linda, we did get assigned good by The Care Quality Commission but we agree with you and are aiming for excellent next time.

Good care and lovely friendly staff. Rooms are of a good standard with tv in each one. Plenty of interaction with staff. I would recommend this place to others and will hope to be able to have respite on a regular basis.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have always found the staff to be very friendly and caring towards their residents, also their family and visitors.
They keep you up to date on what is going on with medical care etc... Which is very reassuring.

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   4.3 out of 5

From the day my father moved into the home, he has received excellent care and support from all staff.
The management have an open door policy and always have time to speak with you.
My father has settled in well ad enjoying the activities and the food that is served in the hotel standard dining rooms.
The laundry services is excellent and my father's clothes are returned the same day and ironed lovely.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are very grateful to the wonderful treatment my sister receives at Hall Park. The staff are always welcome, cheerful and considerate - it is such a relief to know she is receiving such good care!!

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have a friend in the home. When I visit the staff are really friendly and my friend seems very content. I have visited several care homes but Hall Park is the best I've been to.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very happy with care up to, yet is a very nice place for her.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Look after my mammar and the staff are very polite to the visitors and residents.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very warm welcome they made my mama feel at home as she was on respite.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I feel that since mum has moved into the home she has been well looked after physically. I am a little disappointed that, she is not more involved in activities etc. but I do know that she is difficult to get involved as she is very shy. Generally that staff are good with mum but occasionally some do not always think on their feet. For example when mum recently had one pair of glasses broken and another pair lost, which left her almost blind. Why did no-one track her lost pair down?
I am also waiting for the food to improve so it is always excellent. Sometimes it is, Christmas Dinner was excellent but at other times it is not.

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   3.9 out of 5

I am unable to make an accurate review at this time because I haven't been here a sufficient number of times. As a general comment I would say that overall the care is good and whilst my mother-in-law is unable to leave her room unaided, people do make an attempt to get her to participate in activities - rarely this is successful I fear.
She is treated with dignity as far as I am aware by most of the staff. More attention is sometimes required regarding meal times, what is on offer and support sometimes required to eat the meal. Thanks for what you do for my mother-in-law.

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   3.8 out of 5

Good care is taken, food very good. Always nice and clean.

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   4 out of 5

Very welcoming. All staff are helpful and kind. Father here for respite initially, standard and care has been excellent.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My brother is well cared for. We are quite satisfied with his care.

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   4 out of 5

All the interaction I have had with the staff is excellent. They have been wonderful and so kind. There is not a problem that cannot be sorted. The change in my next of kin since she arrived is fantastic she looks four years younger.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Pleased that there isn't a continuous turnover of staff. Help towards making 90th Birthday party go well. Expected the care to include soaking dentures at bedtime. On one occasion the toilet floor and carpet were soiled and could not be dealt with until the next day.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The staff have been warm and welcoming and the rooms are lovely. The food is good and there is plenty of choice. My mum has memory issues and hasn't accessed any of the activities, staff prompts would be very helpful.

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   4.3 out of 5

I visited a friend who recently went to stay at Hall Park Care Home, I did not recognise her, she looked so well, she said how she was so happy and that everyone was so nice and friendly. She loved doing the exercises and goes to all the clubs.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad has settled in lovely at Hall Park, it was a hard time for the family at the time, to choose a care home for him. Dad always is dressed lovely and looks smart. Staff work hard and they will always help with any concerns which I may have. The food they have at meal times is healthy and they have a choice of several meals. We are welcome to eat with dad if we wish to. Staff are very friendly, always happy and have a smile on their faces and are very polite. There are activities every day and all are encouraged to take part. My dad has Alzheimer's, so he has his good days and some days not so good. In the hallways and lounges there are things on walls and in the rooms eg. pictures, boxes with old photos in, to help with their memories. In all, I could not be happier with the care my dad is getting.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Found the home very welcoming and clean. My aunt seems to be doing ok, she worries that she spends too much time in her room alone.

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   4.4 out of 5

I went to look at other care homes but this was the best. My husband has settled very well. We are very happy with all the staff.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been comfortable here for 3 and half years. Staff are generally friendly and caring. Choice of food has deteriorated since I moved in.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

This home is a lot better than most but I do feel money is spent on how it all looks rather than substance. A new catering company was hired with fancy menu and tablecloths but the food seems worse than before, particularly for mum who is a vegetarian. We were told there would be more veg options and a better range but staff said they still have to request veggie meals!

How likely would you be to recommend Hall Park Care Home? Likely

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Average Rating:   3.5 out of 5

Hall Park has always attracted very caring pleasant staff. It has a very welcoming and friendly atmosphere and the staff go out of their way to help, support and encourage the residents.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father had a short stay of respite care. He was very happy here and made friendships with other residents. He got on well with and was well liked by the staff. Our impression of the facilities and staff was extremely favourable. We would have no hesitation in recommending Hall Park Care home.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff in the home have always been excellent. They are friendly, welcoming and really do care for my parents well. The food has changed and now compares to the food, the choices are less good- regardless of what is advertised on the menu. The activity sessions are good and mum and dad attend a lot of them. The GP service to the home seems to be a little limited (not the fault of the home) but disappointing. A weekly GP visit should be provided. The home is exceptionally clean and washing/ironing clothes return etc is excellent.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Excellent, pleasant helpful service.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Parents very happy here. Friendly staff, plenty of activities, comfortable accommodation. Food has declined since new caterers took over.

How likely would you be to recommend Hall Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Communication between staff is not great, when my aunty was moved from the ground floor to the first floor (dementia) we were not told prior to this happening, when questioned about this we were told that one staff member said she thought we'd agreed this with another staff member but didn't ring us to check. My aunties tv remote was broken, I took it to the floor reception desk and was told it would be fixed/repaired, when I visited a week later it hadn't been, I complained and when the maintenance man brought a replacement he told me that he had not been informed about it at all previously.

How likely would you be to recommend Hall Park Care Home? Neither Unlikely or Likely

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Average Rating:   3.4 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hall Park Care Home