Barchester Hall Park Care Home

Disappointed when emailed for visit in July 2020. Had no response. Took my sister making a call to say a visit could be made, as when I did call I was advised the home was shut for two weeks due to a virus. When visited father, having traveled 100 miles, there was no sanitiser. My father wasn't ready. He came down in a pyjama top and looked ruffled and hem hanging down on trousers, even though new ones delivered. Seems there is no entertainment as she used to sit with residents and visitors. Have problems getting through by phone to the home, plus we are still awaiting my father's dementia assessment, which is a worry as still haven't heard anything at all.

During the lockdown, I have felt very informed about updates in the care home. Hall Park has been COVID free other than a case from a respite resident who didn't stay very long. Although visiting has had to be by appointment and outside, this has been satisfactory under the current circumstances. I feel that Hall Park as a care home overall is well overdue for an update which I hope Barchester will carry out in the near future.

The home is great value for money. It is fairly priced, and my friend is very happy here. She has a nice clean and cosy room with an en-suite. The freshly cooked meals look amazing. Would highly recommend Hall Park to anyone.

Hall Park Care Home is a peasant, modern environment for the residents. My mum particularly enjoys sitting in the garden where there are lots of trees. She does enjoy the activities (not the quizzes as she can't hear too well!). The meals are excellent. The staff are very helpful and friendly.

The staff are very good with dad. The general area nad his room requires re-decoration and the carpets are worn and need to be replaced.

Communication between the staff and myself is very good. I am not sure this is always translated to communication between staff. Not always sure discussion points and requests regarding care are disseminated to all staff. Staff ensure mum is able to visit dad on the dementia floor regularly. I know staff keep my parents safe.

My mother has been resident for 18 months at Hall Park. It was not an easy transition for her or for her family members but within only a few months she adapted to her new way of living. She very clearly benefits from excellent care from the staff to whom we offer our grateful thanks.

The care has been wonderful before and during the pandemic. I have been kept up to date with my father's condition throughout. The staff have been excellent and my father appears to be thriving well. My brothers and I would like to thank ALL the staff in the home for all their hard work and dedication.

My wonderful mum has been at Hall Park Care Home for nearly three years. The care and dignity she receives are excellent. All the staff are so kind and caring. From the middle of June, the home put in place weekly garden visits, socially distance for 30 minutes. It has just been amazing to see her again. I applaud all the staff for their care and dedication.

My mother is well taken care of. She is happy with the care she receives, so am I.

The staff are all very caring and supportive and now we have been able to have garden visits they have ensured the safety of the residents, staff and visitors to a high standard. I can't thank you all enough.

My mother settled in quickly and is clearly very happy with life at Hall Park.

My mother was a resident at Hall Park care home for two years and during this time she was given wonderful care from all the staff. She was treated with dignity and respect at all times. The home had excellent communication with all the local health providers and were able to support my mother during times of medical need. The range of activities offered kept my mother stimulated and she was part of the home community, making many friends of both staff and residents. We felt that Mum's care was a very personalised service and communication to the family on all issues was excellent. Her room was always kept to a very high standard. Personal care was extremely good and as my mother developed more complex needs, these were met fully by the staff, including the use of specialist equipment. The food was always of a high standard, good variety and the presentation and the service of food in the dining room was excellent.

Thank you to each and every one of the team, for your care of all the residents at Hall Park.

Stay safe and well!

Now during this covid19 virus, the home has been extremely quick in implementing the government’s guidelines to keep our loved ones safe, so a big, big thank you and well-done everyone working hard at Hall Park!

On visiting my Aunt on 11th March at the Hall Park Care Home, we escorted her into the dining room to find no dinner menu. The food on offer was pathetic, to say the least. Even the staff were unsure what it was and the portions were minute. Since you took over, you have put up the charges and the standard of care has dropped dramatically. You need to sort this out!

Wonderful, lovely staff, the girls attend to everything.

I think I have been very lucky to be able to live at Hall Park.

The standard of care, comfort, facilities and activities provided by Hall Park are fantastic. All staff treat mum with great care and dignity. Mum has settled really well at Hall Park and loves the home and all of the staff. Thank you.