Barchester Hall Park Care Home

I am pleased with everyone and everybody is looked after well.

Many thanks to all of you.

The staff are always friendly and attentive. Grandad is always happy and enjoys the food and company.

Unfortunately, my mum experienced an unexplained collapse. The team's response was swift and thorough. An ambulance was called, and we were informed. The information received was very detailed and calmly delivered. On our subsequent visit, the ambulance was in attendance. Happily, my mum has already started to recover and was well enough to be left at the care home. The staff showed genuine care and empathy towards both my mum and us as a shaken family. Thank you so much.

Fantastic work from all the staff and management. Thank you.

I haven’t seen my Grandma for nearly a year due to restrictions and today saw her for the 2nd time this year. I was delighted to see that a member of staff was now Deputy Manager, she had been an absolute credit to your care home for many years now and looking after my Grandma. It’s great to see such great management.

In July, my mum celebrated her 100th birthday, and under these unusual circumstances, she had a fantastic day. All the staff went out of their way to make mum's day special; reception, carers, laundry and kitchen. We had the room decorated and a lovely buffet with our own hostess. My mum is so well looked after all the time, not just on her special day.

My wife has lived at Hall Park for a few years. I am happy with the support and with all the staff at Hall Park. Thank you.

The staff are always welcoming and friendly They are willing to help sort out any problems you are concerned about.

I cannot fault the care and kindness shown to my mum - thank you.

I cannot fault the standard of care my Mum receives. There are always staff members about and they are all wonderful. The meals are lovely and have lots of variation. The home is comfortable and kept clean and tidy.

The staff are all exceptional. The home is always clean, today and well looked after. The meals are freshly prepared and varied.

Staff are very caring and surroundings are lovely.

Standards have definitely improved recently. Mum looks much brighter and mobile. She now looks well cared for resulting in a far more animated response when visiting. Very reassuring she is being stimulated and has individual attention if necessary. Thank you.

I just wanted to express my thanks for the provision of the pod. I visited Mum and Dad yesterday in the pod and found it to be a very positive experience. It was warm and bright, and the acoustics were excellent. The glass screen was so clean that I soon forgot it was there. I even managed to teach Dad to do a high five against it. A great facility in these difficult times. Thanks again and compliments of the season to all at Hall Park.

Since the arrival of the new manager at Hall Park, the care my parents have received has improved greatly. Prior to this, the home had had a temporary manager, and I was not informed or aware of how my parents were during Covid. It was an extremely difficult time. However, once he joined the home, I have been contacted weekly regarding my parent's health and well-being. Visits (garden) have been much easier to organise. More recently, my dad has deteriorated and the manager and his staff have been in constant contact with me to reorganise his care. I am delighted at this positive and inclusive style of management.

This is very early days for a review but I have to say that they have been great so far. Very helpful and informative. They made things as easy as possible in what was a difficult time. I will certainly post further reviews as time goes on but thanks to the management and staff we are confident that you will look after our mum.

I visit my auntie every week. She is happy and content here. It's nearly 5 years since she's been in and she says she can't fault them. The staff are caring, supportive and good fun. They have kept all the residents safe during this Covid outbreak.

I have been visiting the home for many years as my mother-in-law was a resident. My aunt enjoys the meals. I know that the care and love of the carers is absolutely great.

Nan is happy, clean, tidy, friendly.