Mulberry Court

105 Watermead Road, Luton LU3 2TF
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9.5 120 Reviews
  • Mulberry Court, Luton
Mulberry Court is a new care development from Runwood Homes that has been purposely-designed to provide high-quality dementia care.

The home makes a significant contribution to care in the Luton area, with an eighty-three person capacity and the use of modern equipment and healthcare expertise.

Securing quality of life for residents is the utmost aim of the service, in pursuit of which individual wishes, of residents and their families, are taken onboard.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1588
  • Self-Funded Residential Dementia Care: £1450 – £1588
  • RESPITE Self-Funded Residential Care: £1400 – £1688
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1688

These prices are only a guideline, please contact Mulberry Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Zsentko (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Mulberry Court Reviews (120)

9.5

Mulberry Court has a Review Score of 9.5 (9.509) out of 10, based on 33 reviews in the last 2 years.
Over all time Mulberry Court has 120 reviews.

Overall Experience
  • 82
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Date Published
  • 120
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Reviewer Connection to Mulberry Court
  • 50
  • 31
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Total of 120, showing 81-100
Review from Martin B (Son of Resident) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful for the excellent care my Mum is receiving. She is treated with kindness and compassion. It is amazing to see she is happy and safe.
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Review from J R (Daughter-in-law of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law enjoyed his first respite stay in December. He was met and supported by kind, skilled staff who made him very welcome.
He enjoyed his stay very much and didn't want to come home. He normally moans about food, people and life, this time he could give nothing but praise for his care.
Well done Mulberry Court.
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Review from C T (Daughter of Resident) published on 27 November 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mulberry Court has, in May 2018, received a CQC Overall Rating of "Inadequate". I do not disagree with the rating as my mother, who has been a resident of 2 years there, has received poor personal care for about a year now.


An experienced and able manager has just been appointed to turnaround this

care home. However, some time is needed for proposed improvements to bed in.


I am rating Mulberry Court in its current work-in-progress situation. However, I urge prospective residents to re-visit this care home situation in a few months time as a team is working hard now to deliver a success story.

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Review from Catherine H (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the overall care my mother receives at Mulberry Court, her health and well being have improved remarkably. They are like a second family to her and also supportive to her relatives, which gives us peace of mind knowing she is in a wonderful, caring environment. My thanks to the
wonderful staff at Mulberry Court.
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Review from Leslie R (Son-in-law of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mulberry Court is a very clean and warm place.
All the staff were friendly and very helpful to me and my wife, and my mother in law.
They looked after my mother in law very well, and she really enjoyed her nine-day stay.
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Review from S P (Son of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can I use this opportunity to thank the excellent team at Mulberry Court for the care and kindness they showed my father when he returned from hospital after a stroke. They made everything as easy as possible for us at a very difficult time (unlike our local hospital) and the team gave my dad a very
dignified end and he passed peacefully in the place he regarded as home and I cannot speak highly enough of the care given.
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Review from Deborah M (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into Mulberry COurt initially for respite and then stayed when home circumstances changed. I was dreading visiting him in 'a home' but from the outset, the staff showed him care, consideration and above all dignity despite his symptoms of dementia. Sadly, after a hospital admission, he
returned to Mulberry Court to end his life. The care and love shown to my dad was outstanding, the support to my mum was always available and despite the sad situation, the staff were so professional and above all showed real care to us.
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Review from D M (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was an emergency admission and didn't want to be in a home. Staff at all levels were professional, friendly and caring. In the end, mum was sorry to leave. The team helped me manage telling mum about her husband's death and really helped her during this difficult time.
Décor maybe needs a bit of
a refresh but it's clean.
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Review from C M (Wife of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the home 4 - 5 times a week to visit my Husband and am always welcomed by the staff on my Husbands floor and other staff at the home who assist his care and management of the care home. Overall I think the care home is well run and very clean with staff ensuring the homes communal area's and
rooms are cleaned daily. I would certainly recommend Mulberry Court Care Home to anyone that has to make the sad and hard decision to put their loved one in a residential care home. The residents are kept hydrated and meals are nutritious and plentiful.
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Review from D P (Wife of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As this was my first experience of having to request and take up 2 weeks respite for my husband; it was gratefully helpful that the process was undertaken with care and consideration. My own health is not good and I will now be reassured that any future stays (respite and longer term) will accomplish
with kindness and dignity for him and myself.
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Review from Annette W (Daughter of Resident) published on 17 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum came to Mulberry Court following a number of weeks in hospital after a bad fall in her garden. We had no idea what to expect and I was probably more upset and uncomfortable than her. However, she has settled in well and likes all her carers and helpers and the other residents. Mum says the food
is very good, her room is lovely and frequently cleaned and she enjoys the outings, as she has always been a very sociable person.
Mum now feels safe and secure and very well looked after. I also now feel so happy for her that she has found a lovely, caring environment in which to enjoy herself. Thank you to all those at Mulberry Court for your support and help over the last couple of months. It has been a pleasure for me to deal with you all too. I think Mulberry Court is much more than the sum of its parts, the atmosphere is so welcoming and there's a general feeling of wanting to make residents comfortable and happy, which you seem to have done with mum!
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Review from Kathleen R (Husband of Resident) published on 25 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been here for nearly four years and I am more than happy with the care and support he receives. The staff are wonderful and take excellent care of him and will discuss any concerns they have with me and vice versa. I would happily recommend this home to others.
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Review from Colin R (Son of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for approx 3 years and I have always felt that he has always had a very high level of care.
The staff are very warm and welcoming to family members when visiting and residents are all treated with respect and also in a friendly manner.
I am very grateful for the level
of care given.
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Review from Helen A B (Daughter of Resident) published on 7 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad's been a resident for nearly four years now and despite his deterioration, he seems happy, always looks clean and groomed and generally appears well. The staff are happy to discuss anything to do with his health and care and regularly review his plan with mum and I. We are always made to feel
welcome when we visit and feel part of a large family.


The home itself has a programme of indoor and outdoor activities and day trips all year round. The manager and her staff listen to any concerns we may have and will do their utmost to resolve any issue we may raise.


We looked at several care homes before deciding on Mulberry Court and we are very pleased with our choice and have no hesitation recommending it to others.

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Review from Francis Y (Nephew of Resident) published on 27 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt stayed here for a period of respite whilst I had a much-needed break. She was in safe hands. Mulberry Court has wonderful staff who do a great job. The food was lovely. My aunt even gained a bit of weight! The home is modern, bright and airy and feels homely and welcoming from the minute you
walk in the door. My aunt even managed to get to the pub for lunch one day and a trip to a garden centre. The gardens are large with plenty of seating. Thank you all for taking care of her.
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Review from Terezia F (Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Mulberry Court very nice place to stay long term. Staff is very helpful and treat residents (most of them suffering from dementia) with dignity.
Personal hygiene care is excellent.
The atmosphere is family-like, very warm. Food is excellent quality, portions very generous. Residents are given
choices of menu. Additional drinks coffee, tea, soft drinks served throughout the day and evening. Activities offered. Felt like heaven.
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Review from P B (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff at Mulberry Court, Luton to be helpful. They are happy to chat to residents and do their best to keep them happy. The building is very clean, the garden accessible, although more plants would help. Laundry service is good as are the meals.
I am confident that my mum is
being cared for and entertained. Office staff are friendly - I can't fault it.
My only criticism is, more garden plants, monitor the heat during the summer as rooms can become a bit too warm.
I'm really grateful to have found Mulberry Court.
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Review from Michelle G (Daughter of Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mulberry Court provides and amazing service for my father. It feels like home and he is so happy living there. The staff are so happy and friendly and helpful. The food choices are great and always plenty of food. The number of weekly outings is great and the variety means he gets lots of experiences
and social activities to help stimulate his brain. Mulberry Court is very clean and tidy. We are so happy we found Mulberry Court for our dad.
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Review from Jill N (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having my mother who is suffering from dementia residing at Mulberry Court, Luton has relieved the stress of coping with my mother's condition. It was very painful to have my mother admitted to a care home but with Mulberry Court looking after her, I am delighted with the care and attention she is receiving.
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Review from A D (Resident) assisted by family/friend published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at the above home for 18 days as a respite resident during my wife's trips to East Africa. This was my second stay at the home for a similar reason (holiday with the family). I have a mobility problem and use two crutches plus have frozen shoulders with limited use. I insisted on having a shower
myself but help was available if needed. There were carers in the dining room during meals if cutting was required due to my shoulders disability. The carers were friendly and helpful when we sat in the lounge asking if anything was needed and in general, this caring attitude was shown throughout my stay. The canopy/extension allowed me to sit outside as the weather was quite good at the time.
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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.509 for Mulberry Court is calculated as follows: ( (250 Excellents x 5) + (104 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 389 Ratings = 4.509
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mulberry Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Marie

Marie Zsentko

Job Title: Registered Home Manager

Welcome to Mulberry Court. My name is Marie. I have over 31 years of experience working within the care industry, involving many roles and management roles. I am very proud to be working at Mulberry Court and I am very passionate about my job and devoted to the residents in our care. The team strive and works very hard to make a positive difference in resident’s everyday life experiences. We offer high-quality care, in an exceptional state-of-the-art environment. We provide a personalised, happy environment which is Dementia friendly. There are other facilities in the home which include a shop, sensory room, hairdressing room, a café and spacious communal lounges and dining rooms.


Residents and their well-being are the central focus of our care home, and we put service users at the heart of all that we do. We provide outings with our minibus which include trips to the local museums, clubs, and pubs.

Hayley

Hayley Griffiths

Job Title: Deputy Manager Joined: 2014

Hi, my name is Hayley Griffiths. I started my career at Mulberry Court Care Homes in 2014. I started working for Runwood Homes as a care assistant to help provide person-centred care to people living with dementia and high needs.


I absolutely adore my job and I go home every night feeling satisfied and rewarded that I have helped somebody in need. Runwood Homes provides so many opportunities and amazing training to progress in the health and social care setting.


I trained to become Care Team Leader in 2016, leading a team of carers to ensure my residents were being well looked after and the floor was well led, safe and effective.


I was promoted to Deputy Manager in 2020. Mulberry Court Care Home is the best place to work. I also recommended my family and friends to this care home.

Tunde

Tunde Oyesile

Job Title: Deputy Manager Joined: 2012

Hello, my name is Tunde Oyesile. I have been a member of Mulberry Court Care Home since November 2012. Runwood Homes has given me so many opportunities to progress my career in social care. I started off working as a care assistant to support elderly living with dementia and high needs, and trained in-house to become a Care Team Leader. I was promoted in 2015.


The support and training I have from Runwood Homes has been great. I have now been promoted as Deputy Manager and have been in this post since 2021. I would recommend Runwood Homes. Mulberrry Court is a nice place to work with a friendly and family feel.

Louissa

Louissa Shamski

Job Title: Cook Joined: 2018

I absolutely love everything about my job—the staff, the residents, and especially feeding people. I’ve come a long way in my career, starting as a kitchen assistant and working my way up to cook. I’m passionate about my work and enjoy every step of the journey. Originally from Georgia, I’m proud to say I speak five different languages, which helps me connect with people from all walks of life. Outside of work, I enjoy knotting jumpers and clothes, and I’m always up for a good dance session. It’s the little things in life that keep me motivated and happy!

Karen

Karen Goodyear

Job Title: Lifestyle Coordinator Joined: 2011

I'm Karen, I'm the Lifestyle Coordinator and Dementia Champion at Mulberry Court.


I’ve been a Lifestyle Coordinator for 13 years, and my passion is making residents feel welcome, comfortable, and happy. I love creating a warm, inclusive environment where everyone feels encouraged to take part in activities that bring joy and fulfilment. As a Dementia Champion, I’m committed to supporting and empowering residents with dementia to engage in meaningful activities that enhance their lives.


Outside of my work, I have a variety of hobbies that keep me energized. I enjoy dancing (I’ve even had lessons and was a Junior Miss Pontins!), as well as gardening, crafting, walking, and flower arranging. Whether it’s a dance step or a fresh bouquet, I bring energy and creativity into everything I do.

Bhashia Jayalinda

Bhashia Jayalinda Deegalla

Job Title: Lifestyle Coordinator Joined: 2023

I'm Bhashia, I am a Lifestyle Coordinator.


As a Lifestyle Coordinator, one of the most rewarding aspects of my job is creating meaningful experiences that make residents’ days easier and happier. I love seeing the joy that activities and engagement bring to the residents. It’s truly fulfilling to witness the positive impact these moments have.


I completed my BCom degree with honours and an MBA with merit, followed by a Chartered HRM qualification in a short period. I’m passionate about creativity, especially in arts and crafts, and event organizing is one of my favourite activities.


Outside of work, I’m an avid reader and a movie enthusiast, and I enjoy dancing. My little boy brings me immense joy, and I cherish every moment spend with him. Balancing work, creativity, and family is something I truly enjoy.

Kirsty

Kirsty Edgar

Job Title: Lifestyle Coordinator Joined: 2020

I'm Kirsty; I am a Lifestyle Coordinator


With almost four happy years as a Lifestyle Coordinator, I’m passionate about making residents' lives brighter through fun and engaging activities. It’s an incredibly rewarding role, and I always leave work with a smile on my face, knowing I’ve made a positive impact on someone's day. Seeing the joy these activities bring to residents is truly fulfilling, and it’s what keeps me motivated every day.


I started my Duke of Edinburgh and completed my Bronze award, and I used to play the violin—though I can still play "Twinkle Twinkle Little Star!" I’m also a big fan of karaoke, where I love to sing my heart out. When I’m not working, you’ll find me baking delicious treats or enjoying food shopping (though I’m not a fan of clothes or shoe shopping!).

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