Mulberry Court

105 Watermead Road, Luton LU3 2TF
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9.5 120 Reviews
  • Mulberry Court, Luton
Mulberry Court is a new care development from Runwood Homes that has been purposely-designed to provide high-quality dementia care.

The home makes a significant contribution to care in the Luton area, with an eighty-three person capacity and the use of modern equipment and healthcare expertise.

Securing quality of life for residents is the utmost aim of the service, in pursuit of which individual wishes, of residents and their families, are taken onboard.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1588
  • Self-Funded Residential Dementia Care: £1450 – £1588
  • RESPITE Self-Funded Residential Care: £1400 – £1688
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1688

These prices are only a guideline, please contact Mulberry Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Zsentko (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Mulberry Court Reviews (120)

9.5

Mulberry Court has a Review Score of 9.5 (9.509) out of 10, based on 33 reviews in the last 2 years.
Over all time Mulberry Court has 120 reviews.

Overall Experience
  • 82
  • 31
  • 2
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  • 4
Date Published
  • 120
  • 7
  • 16
  • 33
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Reviewer Connection to Mulberry Court
  • 50
  • 31
  • 7
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 120, showing 41-60
Review from Dee C (Niece of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been in Mulberry Court for nearly 2 years. Most of his family live in Ireland including me. It is such a relief to know he is so well looked after. Every member of staff I have met has been exceptionally kind, pleasant and cooperative. His great pleasure is food and he is delighted with
the variety and quality of the menu. Thank you so much to all involved.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you for your very kind words. We have a great team in Mulberry Court and we are pleased to hear that you are happy with the care your loved one is receiving. Your feedback is greatly appreciated.

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Review from Sharon A (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Mulberry Court in June, after several difficult months of being in hospital and temporary care homes.
Mum can be quite difficult and challenging at times but the staff treat her with dignity and kindness. They offer her support and encouragement when needed. We are informed of any problems
that arise and any issues are dealt with in a timely manner.
We can visit at any time we please and always feel welcome.
We feel very lucky to have mum at Mulberry Court and cannot thank the staff enough for their kindness and caring.
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Review from Gillian F (Friend of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere. Caring and compassionate staff.
Excellent communication. I couldn't have asked for a better home for my friend for the last years of her life.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you so much Gillian for the lovely feedback, it's greatly appreciated.

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Review from S D (Next of Kin) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care given.
Noticed an improvement in the welfare and demeanour of my friend since becoming a resident.
I know she is being cared for properly.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you very much for your kind words. We are so thrilled you are satisfied with the way in which we care for your loved one. We shall ensure our fantastic team members see your lovely comments.

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Review from C T (Mother of Resident) published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am quite happy to give this review. From my experience in visiting my daughter at Mulberry Court over the past weeks. I will say that the facilities are excellent. The home is very well managed. The staff is courteous and helpful and the surroundings are very conducive to the needs of the residents.
I would have no hesitation in recommending Mulberry Court to others.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you so much for your feedback, it's greatly appreciated and will be shared with the rest of the team. It gives us reassurance and it motivates us to do more.

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Review from N N (Daughter of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely appalling care home, standard of care was disgraceful. My mum was moved here from hospital and when she arrived there was a huge stain on the bed sheets with clothes in the room from the previous resident. I could not leave my mother to reside in such a place and took her home to live with
me. I understand there is always going to be some smells from a care home however the stench from this place was unbearable.
Reply from Head Office, Head Office at Mulberry Court

The wellbeing and dignity of our residents are at the centre of everything we do, and we are disappointed to hear about your experience. If you would like to discuss this further, please do not hesitate to contact us at Head Office by calling: 0808 258 3820 or emailing info@runwoodhomes.co.uk

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Review from T S (Daughter of Resident) published on 8 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
First time experience of a care home. While the show around was impressive, I'm afraid to say the personal care was poor and didn't improve when highlighted to staff.
In view of this poor care, we had to move my parent to a different care home, where the care is vastly improved.
Reply from Head Office, Head Office at Mulberry Court

The wellbeing and dignity of our residents are at the centre of everything we do, and we are disappointed to hear about your experience. If you would like to discuss this further, please do not hesitate to contact us at Head Office by calling: 0808 258 3820 or emailing info@runwoodhomes.co.uk

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Review from Lynn B (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a very homely feeling to it and all the staff are very welcoming and helpful and caring. Any minor maintenance issues were dealt with promptly.
My mum and all the other residents were kept clean and very well cared for. The staff were very understanding and would listen to all your concerns
and immediately put you at ease. I knew I could leave my mum and she was safe and well cared for.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you so much for the feedback, I will share it with the rest of the team.
Much appreciated.

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Review from Angela Y (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into Mulberry court as respite. His care was first class and as a visitor, I saw how all the staff related to all the service users. Dad has Alzheimer's and was difficult at times. He befriended one staff member. He said when he goes home he wants to take him with him. All his care, nutrition,
and emotional well-being were met. Well done.
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Review from A S (Son-in-law of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Disappointing resulting in us moving our family member to a different care home.
Whilst the home and staff appeared to be efficient etc. on our initial visits. I regret that the care was not up to standard or anywhere near what we would have expected.
I would not consider using this home again, regardless
of cost or ratings.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you very much for your review. We extend our sincerest apologies that you have not experienced the quality care that we always strive to provide. Please be assured that we take all feedback seriously and will make it our utmost priority to look into this matter further and resolve any issues as soon as possible. If you would like to speak to a member of our team, please call us on 01702 559797.

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Review from R P (Son of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It all started in lockdown, no prior viewing of the home was allowed. Took everything at face value. All phone calls, concerns and fears were adhered to in the most trying of times for everyone. Cannot praise the home, facilities and care highly enough in my experience.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you so much for your kind words. We really appreciate you taking the time to complete this review and for taking time out to share your experience with us. From myself and the rest of the team, we would like to thank you once again for noticing it really means a lot to us. Kind regards Martha – Home Manager

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Review from L P (Daughter-in-law of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit due to lockdown restrictions. Very impressed with the home and all facilities and staff. The home's cleanliness is 100% and they are 100% in caring for the residents. Highly recommend Mulberry Court.
Thank you all!
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you so much for your kind words. We really appreciate you taking time to complete this review and for taking time out to share your experience with us. From myself and the rest of the team, we would like to thank you once again for noticing it really means a lot to us.
Kind regards, Martha – Home Manager

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Review from J D (Daughter of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, honest, clean and caring.
Extremely pleased and grateful.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you so much for your wonderful review. We take time to ensure our residents are safe and secure in their environment, and we are happy that you are satisfied with your parents' care.

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Review from J H (Daughter-in-law of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was worried about going into a care home. The staff at Mulbery Court were excellent. She settled in with their help. Everything about Mulberry Court is excellent. She is actually enjoying herself for the first time in ages. It's reassuring to know that she is happy.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Hello, we are happy that you and your mother-in-law are satisfied with her care. We take extra precautions in transitioning others to assisted living, and your feedback fully enhances our commitments. Thank you for your review.

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Review from James H (Son of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management alike are very reassuring and caring, we could not have hoped for a better home for my mum.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Hello James, we are happy to hear you are satisfied with your mother's care, the staff are appreciative of your comments. Thank you for your review.

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Review from Kimberley V (Daughter of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seeing my mother today looking so well I can clearly see that she is being well cared for and her needs are being met. Room is immaculate and staff are always friendly and approachable.
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Review from P D (Son of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent reception by staff and friendliness. Mum is well looked after. Pleased with her care. Accommodating. Relatives visits accepted. All good stuff.
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Review from Audrey R (Daughter of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been outstanding despite the pandemic. It has not been easy having restrictions on visiting, but thankfully we are back to pod visits. The home is doing a wonderful job and keeping themselves and residents safe and good to hear they have all has at least one vaccine.
At last, the phones
are being addressed which is the only criticism I have when sometimes, especially at weekends trying to speak to my mum.
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Review from L J (Daughter of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care and attention the staff give to my mum. It is very difficult to have a conversation but she seems happy and content.
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Review from P G (Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, good staff and good meals. Clean constantly cleaning, regular visits from Nurses and Doctors. All in all very good.
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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.509 for Mulberry Court is calculated as follows: ( (250 Excellents x 5) + (104 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 389 Ratings = 4.509
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mulberry Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Marie

Marie Zsentko

Job Title: Registered Home Manager

Welcome to Mulberry Court. My name is Marie. I have over 31 years of experience working within the care industry, involving many roles and management roles. I am very proud to be working at Mulberry Court and I am very passionate about my job and devoted to the residents in our care. The team strive and works very hard to make a positive difference in resident’s everyday life experiences. We offer high-quality care, in an exceptional state-of-the-art environment. We provide a personalised, happy environment which is Dementia friendly. There are other facilities in the home which include a shop, sensory room, hairdressing room, a café and spacious communal lounges and dining rooms.


Residents and their well-being are the central focus of our care home, and we put service users at the heart of all that we do. We provide outings with our minibus which include trips to the local museums, clubs, and pubs.

Hayley

Hayley Griffiths

Job Title: Deputy Manager Joined: 2014

Hi, my name is Hayley Griffiths. I started my career at Mulberry Court Care Homes in 2014. I started working for Runwood Homes as a care assistant to help provide person-centred care to people living with dementia and high needs.


I absolutely adore my job and I go home every night feeling satisfied and rewarded that I have helped somebody in need. Runwood Homes provides so many opportunities and amazing training to progress in the health and social care setting.


I trained to become Care Team Leader in 2016, leading a team of carers to ensure my residents were being well looked after and the floor was well led, safe and effective.


I was promoted to Deputy Manager in 2020. Mulberry Court Care Home is the best place to work. I also recommended my family and friends to this care home.

Tunde

Tunde Oyesile

Job Title: Deputy Manager Joined: 2012

Hello, my name is Tunde Oyesile. I have been a member of Mulberry Court Care Home since November 2012. Runwood Homes has given me so many opportunities to progress my career in social care. I started off working as a care assistant to support elderly living with dementia and high needs, and trained in-house to become a Care Team Leader. I was promoted in 2015.


The support and training I have from Runwood Homes has been great. I have now been promoted as Deputy Manager and have been in this post since 2021. I would recommend Runwood Homes. Mulberrry Court is a nice place to work with a friendly and family feel.

Louissa

Louissa Shamski

Job Title: Cook Joined: 2018

I absolutely love everything about my job—the staff, the residents, and especially feeding people. I’ve come a long way in my career, starting as a kitchen assistant and working my way up to cook. I’m passionate about my work and enjoy every step of the journey. Originally from Georgia, I’m proud to say I speak five different languages, which helps me connect with people from all walks of life. Outside of work, I enjoy knotting jumpers and clothes, and I’m always up for a good dance session. It’s the little things in life that keep me motivated and happy!

Karen

Karen Goodyear

Job Title: Lifestyle Coordinator Joined: 2011

I'm Karen, I'm the Lifestyle Coordinator and Dementia Champion at Mulberry Court.


I’ve been a Lifestyle Coordinator for 13 years, and my passion is making residents feel welcome, comfortable, and happy. I love creating a warm, inclusive environment where everyone feels encouraged to take part in activities that bring joy and fulfilment. As a Dementia Champion, I’m committed to supporting and empowering residents with dementia to engage in meaningful activities that enhance their lives.


Outside of my work, I have a variety of hobbies that keep me energized. I enjoy dancing (I’ve even had lessons and was a Junior Miss Pontins!), as well as gardening, crafting, walking, and flower arranging. Whether it’s a dance step or a fresh bouquet, I bring energy and creativity into everything I do.

Bhashia Jayalinda

Bhashia Jayalinda Deegalla

Job Title: Lifestyle Coordinator Joined: 2023

I'm Bhashia, I am a Lifestyle Coordinator.


As a Lifestyle Coordinator, one of the most rewarding aspects of my job is creating meaningful experiences that make residents’ days easier and happier. I love seeing the joy that activities and engagement bring to the residents. It’s truly fulfilling to witness the positive impact these moments have.


I completed my BCom degree with honours and an MBA with merit, followed by a Chartered HRM qualification in a short period. I’m passionate about creativity, especially in arts and crafts, and event organizing is one of my favourite activities.


Outside of work, I’m an avid reader and a movie enthusiast, and I enjoy dancing. My little boy brings me immense joy, and I cherish every moment spend with him. Balancing work, creativity, and family is something I truly enjoy.

Kirsty

Kirsty Edgar

Job Title: Lifestyle Coordinator Joined: 2020

I'm Kirsty; I am a Lifestyle Coordinator


With almost four happy years as a Lifestyle Coordinator, I’m passionate about making residents' lives brighter through fun and engaging activities. It’s an incredibly rewarding role, and I always leave work with a smile on my face, knowing I’ve made a positive impact on someone's day. Seeing the joy these activities bring to residents is truly fulfilling, and it’s what keeps me motivated every day.


I started my Duke of Edinburgh and completed my Bronze award, and I used to play the violin—though I can still play "Twinkle Twinkle Little Star!" I’m also a big fan of karaoke, where I love to sing my heart out. When I’m not working, you’ll find me baking delicious treats or enjoying food shopping (though I’m not a fan of clothes or shoe shopping!).

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