Mulberry Court

Our relation has been here since March 2024, she has dementia with all the trials and anxieties that it brings, we could not cope as a family and though having her in a care home would not be the first choice the people at Mulberry Court help us make it through each week. We know she is warm, looked after and cared for and that is the best we can hope for. As regular visitors we have come to know many of the staff and are grateful for all that they do, each day with a smile, thank you.

Thank you for the lovely Christmas party and wonderful singer today, we all had a lovely time, Mum and I were singing along. Great to see everyone together staff, residents and family enjoying themselves.

My brother was in Mulberry Court for respite care. When I picked him up he said he enjoyed his day and would happily go into Mulberry Court again. All the staff were very kind and helpful.

I have been very impressed by all of the staff I have met here from the first time I visited when looking for a suitable care home for my 96-year-old mother. The lady in charge of finance was very polite and informative and put my mind at rest on a number of issues. One of the deputy managers showed me around and was very informative. The other deputy manager has been brilliant also from the beginning and has organised a fortnightly visit for Mum to go to her church. All the other members of staff have been kind, caring and friendly.

I am reasonably happy with the care my sister is receiving and has received in the past. I am satisfied to know my sister is in a safe and secure environment.

At first sight the home looks pleasant. The care team leader was very enthusiastic, giving me some information about how fantastic the home was, and what fantastic facilities were on offer to my father who has dementia. Within 2 weeks of being there, my dad who even though had dementia was physically fit now had bruises all over his body, swollen feet, walking around like a zombie with no shoes or socks on his feet! Our family was disgusted by the way he was being treated and had to complain to the CQC.

Did not know what service to expect for my wife, from May onwards, but I and my family were really surprised at the care, and friendliness of the whole staff at the home. They listened to us, as to how my wife needed help and attention. The daily routine was excellent, meals were really good and activities and trips were excellent as well. We would thoroughly recommend the home for having loving care and attention. Well done!

They look after the residents very well and there is always care and compassion shown to them. I feel lucky that our loved one is in good, safe hands at Mulberry Court.

Very friendly and extremely attentive staff who are providing very good care in a clean and modern building. My mum has been very well looked after. well fed and properly cared for. Thank you for all you've done.

My dad is looked after well. No worries here. He's quiet and keeps to himself. If his television could be put on daily that would be appreciated. Overall a lovely care home, the staff are very friendly and I have no concerns at all about my dad's wellbeing, he is looked after.

The staff are excellent but overworked which naturally causes stress when other staff are off. The home is currently being decorated in the communal areas, but I do not know whether this will include bedrooms. My brother has been there three years next month and still no address has been made with regards the damaged wall.

My mum has been in this home for nearly a year now. She loves it. The staff are excellent, they are so caring. They get Mum doing activities which she enjoys. She tells me the food is lovely. Everyone is so friendly. I enjoy going to visit her.

The staff at Mulberry Court are caring, friendly and do everything they can to make the residents' lives comfortable and easier. The home is always clean and my dad seems very happy there. The communication is good and I always feel very welcome when I visit.

An amazing care facility. The staff are kind, caring and supportive. They treat Mum with dignity and respect. She is taken care of and is happy, that's all we can hope for. Thank you Mulberry Court.

The consideration of staff was certainly a noticeable factor with many having been there many years.

Always very friendly and hardworking, despite being under pressure. Some of the residents are very sick and take up a lot of their time.

If you are looking for a home from home then look at this remarkable place and make your room a place where your relative/friend will feel like it is their home and a place of peace and love!

It is a comfort knowing my father is in safe hands here at Mulberry Court. The staff have been wonderful and welcoming from the beginning and are unfailingly friendly and supportive. My father has settled in quickly and adjusted well. I appreciate the staff's patience with all our questions.

I would like to give thanks to the front-line care team who look after our loved ones day in and day out, they work exceptionally hard to take care of multiple needs for hours on end. That said I am concerned at Runwood Homes's decision to reduce staff on shift. 4 staff in the mornings and 3 staff for approx 30 residents on a floor is not enough in my opinion, especially if someone’s on holiday or off sick and staff have to work 14-hour double shifts, this can’t be good for morale or the health and well-being of the team or the residents. I would urge Runwood to review this decision and look at alternatives to increase bank staff and have Health and Social Care students on placement or volunteers for additional support all round, as we should be supporting the care teams as much as we can.

Generally satisfied with the level of care and service provided at Mulberry Court. Any issues are attended to promptly and followed up.