Mulberry Court

105 Watermead Road, Luton LU3 2TF
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9.5 120 Reviews
  • Mulberry Court, Luton
Mulberry Court is a new care development from Runwood Homes that has been purposely-designed to provide high-quality dementia care.

The home makes a significant contribution to care in the Luton area, with an eighty-three person capacity and the use of modern equipment and healthcare expertise.

Securing quality of life for residents is the utmost aim of the service, in pursuit of which individual wishes, of residents and their families, are taken onboard.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1588
  • Self-Funded Residential Dementia Care: £1450 – £1588
  • RESPITE Self-Funded Residential Care: £1400 – £1688
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1688

These prices are only a guideline, please contact Mulberry Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Zsentko (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Mulberry Court Reviews (120)

9.5

Mulberry Court has a Review Score of 9.5 (9.509) out of 10, based on 33 reviews in the last 2 years.
Over all time Mulberry Court has 120 reviews.

Overall Experience
  • 82
  • 31
  • 2
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  • 4
Date Published
  • 120
  • 7
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  • 33
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Reviewer Connection to Mulberry Court
  • 50
  • 31
  • 7
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
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Total of 120, showing 21-40
Review from D S (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is looked after well. No worries here. He's quiet and keeps to himself. If his television could be put on daily that would be appreciated. Overall a lovely care home, the staff are very friendly and I have no concerns at all about my dad's wellbeing, he is looked after.
Reply from Marie Zsentko, Home Manager at Mulberry Court

I would like to thank you for your kind feedback. We very much appreciate you taking the time to complete this.

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Review from J C (Sister of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent but overworked which naturally causes stress when other staff are off. The home is currently being decorated in the communal areas, but I do not know whether this will include bedrooms. My brother has been there three years next month and still no address has been made with regards
the damaged wall.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, many thanks for taking the time to complete a review for Mulberry Court. This is very much appreciated. I would like to reassure you that the wall in question has already been addressed and will continue to be maintained.

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Review from Sue R (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this home for nearly a year now. She loves it. The staff are excellent, they are so caring. They get Mum doing activities which she enjoys. She tells me the food is lovely. Everyone is so friendly. I enjoy going to visit her.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you so much for your lovely kind review. We truly appreciate such wonderful feedback. We will continue to do the best we can to make sure Mum remains happy and enjoys her time with us here at Mulberry Court.

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Review from S S (Son of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Mulberry Court are caring, friendly and do everything they can to make the residents' lives comfortable and easier. The home is always clean and my dad seems very happy there. The communication is good and I always feel very welcome when I visit.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, many thanks for your kind feedback. It is really appreciated. We will continue to do the best we can.

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Review from Joanne H (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing care facility. The staff are kind, caring and supportive. They treat Mum with dignity and respect. She is taken care of and is happy, that's all we can hope for. Thank you Mulberry Court.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Many thanks for such wonderful feedback. We really appreciate you taking the time to complete this.

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Review from John W (Son of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Summary of time spent in the home up until Sep 7.
I am the son of a resident who has now passed.
The care my mother received was very good. The staff were kind and considered the residents and always did their best. At times they were very rushed after all events can happen that cannot be planned
for. That said even then all of them gave it their best.
The consideration of staff was certainly a noticeable factor with many having been there many years.
Reply from Marie Zsentko, Home Manager at Mulberry Court

We would like to say thank you for your lovely feedback we really appreciate you taking the time to complete this for us at Mulberry Court

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Review from Robert W (Son of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very friendly and hardworking, despite being under pressure. Some of the residents are very sick and take up a lot of their time.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Hello Robert, thank you very much for your lovely feedback. We appreciate your kind words. We aim to continue our hard work to ensure our residents receive the best possible care and attention.

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Review from Coral C (Daughter of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say about Mulberry Court.
They are the most caring and dedicated staff I have come across and their love for the residents is fabulous.
My mum was a resident until the beginning of this week, the dedication they have shown not only to my mum but to myself as well is second to none and
for this, I am overwhelmed by their love and their kindness.
The staff have a very hard job to do, so from the front door, office, management, floor managers, carers and last of all the domestic staff, I applaud you and thank you for making my mum's life comfortable, loved and cared for!
If you are looking for a home from home then look at this remarkable place and make your room a place where your relative/friend will feel like it is their home and a place of peace and love!
Reply from Marie Zsentko, Home Manager at Mulberry Court

I would like to take this time to thank you for your lovely feedback. We would also like to thank you for the wonderful support you have given to the home. Mum will be sorely missed by us all however we do hope you continue to visit us as you have become a part of us at Mulberry Court.

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Review from A C (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a comfort knowing my father is in safe hands here at Mulberry Court. The staff have been wonderful and welcoming from the beginning and are unfailingly friendly and supportive. My father has settled in quickly and adjusted well. I appreciate the staff's patience with all our questions.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, I would like to take this opportunity to thank you very much for your lovely feedback. We are pleased you are happy with your father's care here at Mulberry Court.

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Review from R F (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to give thanks to the front-line care team who look after our loved ones day in and day out, they work exceptionally hard to take care of multiple needs for hours on end. That said I am concerned at Runwood Homes's decision to reduce staff on shift. 4 staff in the mornings and 3 staff for
approx 30 residents on a floor is not enough in my opinion, especially if someone’s on holiday or off sick and staff have to work 14-hour double shifts, this can’t be good for morale or the health and well-being of the team or the residents. I would urge Runwood to review this decision and look at alternatives to increase bank staff and have Health and Social Care students on placement or volunteers for additional support all round, as we should be supporting the care teams as much as we can.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you for your lovely review and kind words and your support to the home. I have taken on board your recommendation on staffing and I will be reviewing this and taking appropriate actions to ensure good service delivery.

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Review from J T (Daughter of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally satisfied with the level of care and service provided at Mulberry Court. Any issues are attended to promptly and followed up.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you for your feedback. We really appreciate it.

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Review from Michael F (Son of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to the care home at Mulberry Court Watermead Road nearly 4 years ago. She was 99 years of age when she passed away on the 22nd September just 46 days short of her birthday when she would have been 100 years of age. She had severe dementia and was incapable of looking after herself.
During her time there she was looked after in not only a professional way but in a caring way whereby the staff could not do enough for my mum. The staff were really fantastic and could not do enough for her and I was always kept up to date by them on how she was or whenever a problem arose. I was so happy the the last 4 years of her long life were spent in happy surroundings where she was much loved by all. What more can I say but from the bottom of my heart thanks to all at a wonderful care home. Kind regards.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you very much for your lovely feedback. We will continue to provide the best we can to our residents here at Mulberry Court.

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Review from S H (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reasonably happy with care as don't have anything to compare it to. Always taken aback by the smell as you enter the corridor where residents live. Perhaps a little more interaction between staff/management/myself.
Reply from Hayley Griffiths, Deputy Manager at Mulberry Court

Thank you for taking your time to complete this review. Please be rest assured our Head Housekeeper has been made aware of the smell in the corridor. Actions have been taken to alleviate the issue. We appreciate your feedback and thank you once again.

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Review from E H (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the way my mum is looked after. There are a few problems no one notices simple things, like when my mum's ankles and legs are swollen and medical attention is very slow.
Reply from Martha Nhidza, Regional Operations Director at Mulberry Court

Thank you for your feedback. We take all concerns very seriously and lessons learnt have been shared with staff to ensure medical attention is sorted at every earliest opportunity. Any delays from the medical experts side will be communicated more effectively with families.

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Review from G S (Daughter-in-law of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally all good. Family member living here is very depressed - cannot seem to shift as to why.
Reply from Martha Nhidza, Regional Operations Director at Mulberry Court

Thank you for the lovely feedback. It will be shared with the rest of the team at Mulberry Court. I am sorry to hear your family member is feeling depressed. Please feel free to speak to a member of staff to arrange a meeting with medical professionals to discuss this further as this is confidential information. Thank you for taking the time to complete this review.

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Review from Humayun M (Friend of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was lovely to see my friend being looked after at Mulberry Court. During my visit, the staff kept checking and making sure he was alright and did not want anything. The location of the home was pleasant, modern and in excellent condition. The room was clean and roomy, and everything was laid out
as required to make it homely. Thank you to all staff at Mulberry Court for looking after my friend. The best place for him!
Reply from Martha Nhidza, Regional Operations Director at Mulberry Court

Thank you for taking time to leave us a review and for your lovely comments acknowledging quality/good care of your friend whilst in Mulberry Court. Your feedback is greatly appreciated and will be shared with the rest of the team.

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Review from Tim H (Brother of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all staff and management. The care given is excellent in every department. All carers appreciated in all they do.
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Review from J G (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is well looked after here. This is her home. she is never left alone which brings me comfort, from what I can tell she is happy here. All I would ask is her room be locked as she isn't in her room all day and her belongings can go missing on occasion. Overall the staff are amazing and they communicate.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Your review has made our day! We are grateful for your kind words and to know your Mum is happy. Your request to lock your loved one's room has been observed and is now in place. Thank you once again.

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Review from Wayne H (Grandson of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana is very happy here. Myself and my family are extremely happy with the care she receives in this home. Nothing is ever too much for the carers in this home. Everyone is very polite and friendly and we can all see my nana is a lot more settled in this home.
Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you for the compliment, it's good to know that you are happy with your Nana's care in Mulberry Court. We really appreciate your support this review will be shared with the rest of the team at Mulberry Court.

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Review from V P (Sister of Resident) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved into Mulberry Court Care Home last July. At first, it was a difficult move for her as she had managed to live independently for a long time. However, at 89 years of age, she now needed the help. I can't speak too highly of the care the staff has given her to help her settle. She has
every facility including doctors, hairdressers etc. Activities are arranged as well. She has settled really well due to all the care she has received. Thanks.
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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.509 for Mulberry Court is calculated as follows: ( (250 Excellents x 5) + (104 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 389 Ratings = 4.509
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mulberry Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Marie

Marie Zsentko

Job Title: Registered Home Manager

Welcome to Mulberry Court. My name is Marie. I have over 31 years of experience working within the care industry, involving many roles and management roles. I am very proud to be working at Mulberry Court and I am very passionate about my job and devoted to the residents in our care. The team strive and works very hard to make a positive difference in resident’s everyday life experiences. We offer high-quality care, in an exceptional state-of-the-art environment. We provide a personalised, happy environment which is Dementia friendly. There are other facilities in the home which include a shop, sensory room, hairdressing room, a café and spacious communal lounges and dining rooms.


Residents and their well-being are the central focus of our care home, and we put service users at the heart of all that we do. We provide outings with our minibus which include trips to the local museums, clubs, and pubs.

Hayley

Hayley Griffiths

Job Title: Deputy Manager Joined: 2014

Hi, my name is Hayley Griffiths. I started my career at Mulberry Court Care Homes in 2014. I started working for Runwood Homes as a care assistant to help provide person-centred care to people living with dementia and high needs.


I absolutely adore my job and I go home every night feeling satisfied and rewarded that I have helped somebody in need. Runwood Homes provides so many opportunities and amazing training to progress in the health and social care setting.


I trained to become Care Team Leader in 2016, leading a team of carers to ensure my residents were being well looked after and the floor was well led, safe and effective.


I was promoted to Deputy Manager in 2020. Mulberry Court Care Home is the best place to work. I also recommended my family and friends to this care home.

Tunde

Tunde Oyesile

Job Title: Deputy Manager Joined: 2012

Hello, my name is Tunde Oyesile. I have been a member of Mulberry Court Care Home since November 2012. Runwood Homes has given me so many opportunities to progress my career in social care. I started off working as a care assistant to support elderly living with dementia and high needs, and trained in-house to become a Care Team Leader. I was promoted in 2015.


The support and training I have from Runwood Homes has been great. I have now been promoted as Deputy Manager and have been in this post since 2021. I would recommend Runwood Homes. Mulberrry Court is a nice place to work with a friendly and family feel.

Louissa

Louissa Shamski

Job Title: Cook Joined: 2018

I absolutely love everything about my job—the staff, the residents, and especially feeding people. I’ve come a long way in my career, starting as a kitchen assistant and working my way up to cook. I’m passionate about my work and enjoy every step of the journey. Originally from Georgia, I’m proud to say I speak five different languages, which helps me connect with people from all walks of life. Outside of work, I enjoy knotting jumpers and clothes, and I’m always up for a good dance session. It’s the little things in life that keep me motivated and happy!

Karen

Karen Goodyear

Job Title: Lifestyle Coordinator Joined: 2011

I'm Karen, I'm the Lifestyle Coordinator and Dementia Champion at Mulberry Court.


I’ve been a Lifestyle Coordinator for 13 years, and my passion is making residents feel welcome, comfortable, and happy. I love creating a warm, inclusive environment where everyone feels encouraged to take part in activities that bring joy and fulfilment. As a Dementia Champion, I’m committed to supporting and empowering residents with dementia to engage in meaningful activities that enhance their lives.


Outside of my work, I have a variety of hobbies that keep me energized. I enjoy dancing (I’ve even had lessons and was a Junior Miss Pontins!), as well as gardening, crafting, walking, and flower arranging. Whether it’s a dance step or a fresh bouquet, I bring energy and creativity into everything I do.

Bhashia Jayalinda

Bhashia Jayalinda Deegalla

Job Title: Lifestyle Coordinator Joined: 2023

I'm Bhashia, I am a Lifestyle Coordinator.


As a Lifestyle Coordinator, one of the most rewarding aspects of my job is creating meaningful experiences that make residents’ days easier and happier. I love seeing the joy that activities and engagement bring to the residents. It’s truly fulfilling to witness the positive impact these moments have.


I completed my BCom degree with honours and an MBA with merit, followed by a Chartered HRM qualification in a short period. I’m passionate about creativity, especially in arts and crafts, and event organizing is one of my favourite activities.


Outside of work, I’m an avid reader and a movie enthusiast, and I enjoy dancing. My little boy brings me immense joy, and I cherish every moment spend with him. Balancing work, creativity, and family is something I truly enjoy.

Kirsty

Kirsty Edgar

Job Title: Lifestyle Coordinator Joined: 2020

I'm Kirsty; I am a Lifestyle Coordinator


With almost four happy years as a Lifestyle Coordinator, I’m passionate about making residents' lives brighter through fun and engaging activities. It’s an incredibly rewarding role, and I always leave work with a smile on my face, knowing I’ve made a positive impact on someone's day. Seeing the joy these activities bring to residents is truly fulfilling, and it’s what keeps me motivated every day.


I started my Duke of Edinburgh and completed my Bronze award, and I used to play the violin—though I can still play "Twinkle Twinkle Little Star!" I’m also a big fan of karaoke, where I love to sing my heart out. When I’m not working, you’ll find me baking delicious treats or enjoying food shopping (though I’m not a fan of clothes or shoe shopping!).

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