Mulberry Court

105 Watermead Road, Luton LU3 2TF
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9.5 120 Reviews
  • Mulberry Court, Luton
Mulberry Court is a new care development from Runwood Homes that has been purposely-designed to provide high-quality dementia care.

The home makes a significant contribution to care in the Luton area, with an eighty-three person capacity and the use of modern equipment and healthcare expertise.

Securing quality of life for residents is the utmost aim of the service, in pursuit of which individual wishes, of residents and their families, are taken onboard.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1588
  • Self-Funded Residential Dementia Care: £1450 – £1588
  • RESPITE Self-Funded Residential Care: £1400 – £1688
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1688

These prices are only a guideline, please contact Mulberry Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Zsentko (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

9.5

Mulberry Court has a Review Score of 9.5 (9.509) out of 10, based on 33 reviews in the last 2 years.
Over all time Mulberry Court has 120 reviews.

Overall Experience
  • 82
  • 31
  • 2
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Date Published
  • 120
  • 7
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  • 33
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Reviewer Connection to Mulberry Court
  • 50
  • 31
  • 7
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Total of 120, showing 1-20
Review from Jacqui S (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Dad arrived whilst Mum recovered in hospital. Dad really liked it from day 1. He always mentions how nice the staff are. For me seeing him happy is so reassuring. I've found the home professional, helpful and all staff are willing to help always smiling and no question considered unimportant.
Now Mum has joined him and staff can't do enough to help her settle in and for them to be together. Five stars!!
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon,Many thanks for providing such lovely feedback.This will be shared with the team and we will will continue to ensure we do our very best for both mum and dad.

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Review from Susan E (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at the home since May 2025 and has settled in well. The home is welcoming, with some lovely friendly staff. It's very clean and tidy. It serves a good variety of meals which look good enough to eat!! Entertainment is laid on regularly. The home gives care and support to a good standard.
Reply from Hayley Griffiths, Deputy Manager at Mulberry Court

Thank you so much for your compliment. We are truly grateful for your ongoing support working together to ensure your loved one receives the best care

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Review from Terence M (Son of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my dad for a number of weeks at Mulberry Court and am happy that despite the obvious challenges of Alzheimers disease he is being well looked after.
The home and rooms are always clean and tidy and the management and carers are friendly, professional and happy to discuss how things
are going. That I can visit dad at anytime without prior arrangement says it all for me.
He is generally clean, groomed, wearing clean clothes and his medical challenges are attended to promptly.
I've spoken to management and carers alike and it strikes me that these are people who simply love caring for others.
From my observations they look after some of the most vulnerable people with a quiet calm dignified respectful professionalism which I find extremely reassuring.
A big thank you to one and all at Mulberry Court.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning,Thank you for your very kind feedback. This will be shared with the team. We appreciate your ongoing support

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Review from Dean C (Grandson of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've seen and been in a few care homes with other family members and I must say this is the cleanest and staff are very friendly and they have lots of activities and it feel so homely and I love the care my nan receives.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning,Many thanks for taking the time to complete a review for us at Mulberry Court. We really appreciate such wonderful feedback.Thank you for your ongoing support and your kind review.

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Review from D H (Son of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home will take a lot to bed this care home. Very clean and tidy rooms all kept clean and Tidy. Management very very helpful, Care staff also Excellent. Settled mum very well, mum is very happy at this home food and mums hygiene is all very good and kept well. I am very happy with this
care home.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Many thanks for your wonderful feedback. We are happy to have yourself and mum joining our Mulberry Family.

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Review from P C (Partner of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was in Mulberry Court for 3 months. He was very happy there and enjoyed the food and care for him. I cannot thank the manager and staff enough who have been so helpful and caring.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you very much for you kind feedback. We appreciate such lovely words

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Review from P A (Friend of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Mulberry Court are always welcoming. Their smiley faces are a tonic to the residents + their visitors. Always a cheerful approach to the residence. When my friend was poorly she + myself were comforted in the knowledge a carer kept popping into her room during the night incase she needed
anything. In many areas the staff go above and beyond in my friends needs. Thank you
Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you so much for this lovely review, I want to thank you for your kind words and continuing support to your loved one and to us

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Review from M M (Son of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mu is treated very well, all staff are attentive and caring, lovely place.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you very much for your kind feedback. It is truly appreciated.

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Review from Malcolm F (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in your wonderful home for 4 and a half years and celebrated her 100th birthday with you. She never complained and all the staff were wonderful.
She had a lovely room overlooking the gardens. The food was excellent and the care and attention from all members of staff was outstanding.
Thank
you to the manager and the whole team for making Mum's final years so happy and comfortable.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you so much for your kind words. We appreciate you taking the time to provide this kind feedback. It was a pleasure to care for mum.

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Review from L B (Daughter-in-law of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who are caring for my mother-in-law have demonstrated to be very kind, caring and presenting with empathy every day. In particular, one, for my mother-in-law's birthday, presented her with a cake, and knelt down on one knee to sing personally happy birthday!
The carers go out of their way
to ensure the needs of my mother-in-law are heeded to. I have informed the care home manager of the carer and the professionalism and dignity that this particular carer demonstrates is recognised.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon. Thank you for your lovely feedback. I have passed the message to the team and the carer in question.

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Review from Margaret F (Friend of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was away for 3 weeks and unable to visit my friend. On my return, I was greeted so warmly and genuinely by all the staff. My friend was happy to see me and told me how much he enjoyed his birthday and Christmas. He looked very well and was a delight to see everyone happy. The home looked fabulous
for Christmas, a massive amount of work to decorate for the residents. Thanks, everyone.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, thank you for your lovely feedback. We appreciate your kind words.

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Review from Martin M (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very welcoming place, with caring staff that are friendly and reliable.
Our relation has been here since March 2024, she has dementia with all the trials and anxieties that it brings, we could not cope as a family and though having her in a care home would not be the first choice the people at Mulberry
Court help us make it through each week. We know she is warm, looked after and cared for and that is the best we can hope for. As regular visitors we have come to know many of the staff and are grateful for all that they do, each day with a smile, thank you.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon. Thank you. We really appreciate you taking the time to complete this review.

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Review from R F (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the lovely Christmas party and wonderful singer today, we all had a lovely time, Mum and I were singing along. Great to see everyone together staff, residents and family enjoying themselves.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning. Many thanks for your kind feedback. It was a lovely day had by all and seeing residents and family singing and smiling enjoying the entertainment and party makes it all worthwhile.

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Review from Pearl H (Sister of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was in Mulberry Court for respite care. When I picked him up he said he enjoyed his day and would happily go into Mulberry Court again. All the staff were very kind and helpful.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon. Thank you very much for your kind feedback we really appreciate it.

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Review from David H (Son of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by all of the staff I have met here from the first time I visited when looking for a suitable care home for my 96-year-old mother. The lady in charge of finance was very polite and informative and put my mind at rest on a number of issues. One of the deputy managers showed
me around and was very informative. The other deputy manager has been brilliant also from the beginning and has organised a fortnightly visit for Mum to go to her church. All the other members of staff have been kind, caring and friendly.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon. Many thanks for taking the time to provide us with your lovely feedback. This is very much appreciated.

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Review from R C (Brother of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am reasonably happy with the care my sister is receiving and has received in the past. I am satisfied to know my sister is in a safe and secure environment.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning. Thank you for your kind feedback and many thanks for taking the time to complete a review.

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Review from J D (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
At first sight the home looks pleasant. The care team leader was very enthusiastic, giving me some information about how fantastic the home was, and what fantastic facilities were on offer to my father who has dementia. Within 2 weeks of being there, my dad who even though had dementia was physically
fit now had bruises all over his body, swollen feet, walking around like a zombie with no shoes or socks on his feet! Our family was disgusted by the way he was being treated and had to complain to the CQC.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning, Many thanks for your review and expressing your concern. Please feel free to come in and speak to me in relation to your concerns.

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Review from A B (Husband of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Did not know what service to expect for my wife, from May onwards, but I and my family were really surprised at the care, and friendliness of the whole staff at the home. They listened to us, as to how my wife needed help and attention. The daily routine was excellent, meals were really good and activities
and trips were excellent as well. We would thoroughly recommend the home for having loving care and attention. Well done!
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, I would like to take the opportunity to thank you for such lovely feedback. We will continue to do our best and I will ensure that all staff are aware of your kind words.

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Review from M H (Daughter-in-law of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mulberry Court has been a perfect home for my mother-in-law for the past 2 years. The staff are caring, patient and kind. They are very supportive to us, the family.
They look after the residents very well and there is always care and compassion shown to them. I feel lucky that our loved one is in
good, safe hands at Mulberry Court.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, Thank you very much for your lovely feedback. I will pass this onto the team. We appreciate your time in completing this review for us

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Review from Graeme F (Son of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and extremely attentive staff who are providing very good care in a clean and modern building. My mum has been very well looked after. well fed and properly cared for. Thank you for all you've done.
Reply from Marie Zsentko, Home Manager at Mulberry Court

Good morning, many thanks for taking the time to give such wonderful feedback. We really appreciate it and will continue to provide the best we can.

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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.509 for Mulberry Court is calculated as follows: ( (250 Excellents x 5) + (104 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 389 Ratings = 4.509
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mulberry Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (7)

Marie

Marie Zsentko

Job Title: Registered Home Manager

Welcome to Mulberry Court. My name is Marie. I have over 31 years of experience working within the care industry, involving many roles and management roles. I am very proud to be working at Mulberry Court and I am very passionate about my job and devoted to the residents in our care. The team strive and works very hard to make a positive difference in resident’s everyday life experiences. We offer high-quality care, in an exceptional state-of-the-art environment. We provide a personalised, happy environment which is Dementia friendly. There are other facilities in the home which include a shop, sensory room, hairdressing room, a café and spacious communal lounges and dining rooms.


Residents and their well-being are the central focus of our care home, and we put service users at the heart of all that we do. We provide outings with our minibus which include trips to the local museums, clubs, and pubs.

Hayley

Hayley Griffiths

Job Title: Deputy Manager Joined: 2014

Hi, my name is Hayley Griffiths. I started my career at Mulberry Court Care Homes in 2014. I started working for Runwood Homes as a care assistant to help provide person-centred care to people living with dementia and high needs.


I absolutely adore my job and I go home every night feeling satisfied and rewarded that I have helped somebody in need. Runwood Homes provides so many opportunities and amazing training to progress in the health and social care setting.


I trained to become Care Team Leader in 2016, leading a team of carers to ensure my residents were being well looked after and the floor was well led, safe and effective.


I was promoted to Deputy Manager in 2020. Mulberry Court Care Home is the best place to work. I also recommended my family and friends to this care home.

Tunde

Tunde Oyesile

Job Title: Deputy Manager Joined: 2012

Hello, my name is Tunde Oyesile. I have been a member of Mulberry Court Care Home since November 2012. Runwood Homes has given me so many opportunities to progress my career in social care. I started off working as a care assistant to support elderly living with dementia and high needs, and trained in-house to become a Care Team Leader. I was promoted in 2015.


The support and training I have from Runwood Homes has been great. I have now been promoted as Deputy Manager and have been in this post since 2021. I would recommend Runwood Homes. Mulberrry Court is a nice place to work with a friendly and family feel.

Louissa

Louissa Shamski

Job Title: Cook Joined: 2018

I absolutely love everything about my job—the staff, the residents, and especially feeding people. I’ve come a long way in my career, starting as a kitchen assistant and working my way up to cook. I’m passionate about my work and enjoy every step of the journey. Originally from Georgia, I’m proud to say I speak five different languages, which helps me connect with people from all walks of life. Outside of work, I enjoy knotting jumpers and clothes, and I’m always up for a good dance session. It’s the little things in life that keep me motivated and happy!

Karen

Karen Goodyear

Job Title: Lifestyle Coordinator Joined: 2011

I'm Karen, I'm the Lifestyle Coordinator and Dementia Champion at Mulberry Court.


I’ve been a Lifestyle Coordinator for 13 years, and my passion is making residents feel welcome, comfortable, and happy. I love creating a warm, inclusive environment where everyone feels encouraged to take part in activities that bring joy and fulfilment. As a Dementia Champion, I’m committed to supporting and empowering residents with dementia to engage in meaningful activities that enhance their lives.


Outside of my work, I have a variety of hobbies that keep me energized. I enjoy dancing (I’ve even had lessons and was a Junior Miss Pontins!), as well as gardening, crafting, walking, and flower arranging. Whether it’s a dance step or a fresh bouquet, I bring energy and creativity into everything I do.

Bhashia Jayalinda

Bhashia Jayalinda Deegalla

Job Title: Lifestyle Coordinator Joined: 2023

I'm Bhashia, I am a Lifestyle Coordinator.


As a Lifestyle Coordinator, one of the most rewarding aspects of my job is creating meaningful experiences that make residents’ days easier and happier. I love seeing the joy that activities and engagement bring to the residents. It’s truly fulfilling to witness the positive impact these moments have.


I completed my BCom degree with honours and an MBA with merit, followed by a Chartered HRM qualification in a short period. I’m passionate about creativity, especially in arts and crafts, and event organizing is one of my favourite activities.


Outside of work, I’m an avid reader and a movie enthusiast, and I enjoy dancing. My little boy brings me immense joy, and I cherish every moment spend with him. Balancing work, creativity, and family is something I truly enjoy.

Kirsty

Kirsty Edgar

Job Title: Lifestyle Coordinator Joined: 2020

I'm Kirsty; I am a Lifestyle Coordinator


With almost four happy years as a Lifestyle Coordinator, I’m passionate about making residents' lives brighter through fun and engaging activities. It’s an incredibly rewarding role, and I always leave work with a smile on my face, knowing I’ve made a positive impact on someone's day. Seeing the joy these activities bring to residents is truly fulfilling, and it’s what keeps me motivated every day.


I started my Duke of Edinburgh and completed my Bronze award, and I used to play the violin—though I can still play "Twinkle Twinkle Little Star!" I’m also a big fan of karaoke, where I love to sing my heart out. When I’m not working, you’ll find me baking delicious treats or enjoying food shopping (though I’m not a fan of clothes or shoe shopping!).

Frequently Asked Questions about Mulberry Court

What types of Care is Mulberry Court registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mulberry Court have?

There are 84 Single Rooms.

What are the Facilities & Services at Mulberry Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mulberry Court to the centre of Luton?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mulberry Court to verify any information. View our terms and conditions. Mulberry Court has an Enhanced Service - more info.