Deer Park View Care Centre

Bushy Park Road, Teddington TW11 0DX
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9.8 54 Reviews
  • Deer Park View Care Centre, Teddington
Deer Park View Care Centre in Teddington, named because it overlooks the historic Royal hunting ground of Bushy Park, offers residential, nursing and dementia care.

The home is organised so as to create a homely and social feel with a comfortable lounge and social areas.

The specialist dementia training equips the hospitality team and chefs with the skills and knowledge to stimulate senses and increase creativity in the cooking and presentation of food. This can provide a much-improved dining experience for residents living with dementia and or dysphagia.

The team focus on ensuring residents have access to meaningful activities and a stimulating environment whilst having all their care needs met.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £2050
  • Self-Funded Nursing Dementia Care: from £2050
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2050
  • RESPITE Self-Funded Nursing Dementia Care: from £2049

These prices are only a guideline, please contact Deer Park View Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Erika Slavik (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Deer Park View Care Centre Reviews (54)

9.8

Deer Park View Care Centre has a Review Score of 9.8 (9.791) out of 10, based on 11 reviews in the last 2 years.
Over all time Deer Park View Care Centre has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Deer Park View Care Centre
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Total of 54, showing 21-40
Review from Jacki B (Wife of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff are always helpful in every way and kind to all the residents.
I have never seen them be unkind even when the residents are being challenging.
They feed my husband at every meal and keep him nicely shaved and well dressed and see that he has regular haircuts and chiropody.
They
take great care of his health, day and night.
They engage him in activities and make him laugh and do their best to keep him happy.
Reply from Home Manager at Deer Park View Care Centre

Jacki, we would like to thank you for your words of kindness which are very much appreciated. We are so pleased that your husband enjoys the activities and has a laugh with the team here. All comments will be passed on to the team and thank you again for the review.

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Review from David O (Husband of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Deer Park View Care Centre throughout the Covid issues and the home and staff coped wonderfully with all the challenges involved. They kept me fully informed throughout the lockdown period and handled the difficulties of video communication with dementia sufferers with much care
and thoughtfulness.
Reply from Home Manager, Home Manager at Deer Park View Care Centre

Thank you for your kind words and recognition of the team at Deer Park View. Your feedback will be shared with the team.

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Review from Charles R (Son of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deer Park View Care Centre has offered an exceptional level of care for my mother. It was a difficult decision to move her into long-term care but I am constantly reassured by the team's care and support.
The staff and management keep me updated and are so friendly and welcoming.
Recently supporting
Mum with accessing one of the (regular) social events in the unit, this was beautiful to see.
As a carer, again, the staff and manager make me feel welcomed and my views heard.
The building is well maintained and cared for, Mum's room is like a hotel and very comfortable.
A good selection of well-cooked meals offering lots of variety and choice.
The care staff go above and beyond to care for Mum (and other residents). Even during challenging Covid restrictions, they showed dignity and compassion.
Reply from Home Manager at Deer Park View Care Centre

Thank you for taking the time to leave us such a lovely review. We're happy to hear that your mother is receiving such great care at Deer Park View. The care and services we deliver as a team to our residents and families are extremely important to us. We will share your kind comments with the whole team.

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Review from Astrid M (Friend of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, compassionate, exceptional are the three words that I would describe this home. I am a postwoman that works around the corner from here, and when I found out an old customer of mine is staying here I enquired if I could visit her whilst doing my rounds. The response was an enthusiastic, yes
she would love to see you. The staff have been very welcoming, friendly and encouraging, even laying on fresh coffee and biscuits to keep me going, anyway, my friend is enjoying her time here she tells me that she enjoys the freshly cooked food and menu variety and more importantly, she gets waited on hand and foot, she also said it’s like staying at a 5-star hotel. I would have no hesitation in recommending Deer Park View to friends, family or my customers.
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Review from Jane O (Wife of Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Deer Park View under Covid ruling after discharge from hospital. Throughout his five month stay, the care he received was magnificent. The staff who helped him did so with compassion and humour. I cannot fault anything about his happy stay at Deer Park View. Wonderful staff; the manager,
the nurses, carers and reception. Thank you!
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Review from David M (Son of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was diagnosed with Dementia back in 2010. We always lived in the area so wanted to find a home close by. We were immediately impressed with Deer Park View. I live in Australia so wouldn't be able to get back to see Mum frequently so it was imperative to find a home we could trust. The Manager
and her team were amazing. Mum was looked after incredibly well over the last 10 years. Every time I'd visit she'd be immaculately clean and her clothes clean and ironed. For the last 5 or 6 years, Mum couldn't do anything for herself and the nurses just stepped up to the plate and took care of her. Washed her, fed her, dressed her, and catered for her every need. Thanks again to the Manager and team, you are all Angels!
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Review from N A (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have maintained an incredible amount of support and care to both mum and myself, during a very intense three months. To know mum was being so well cared for, was absolutely priceless at this challenging time. I have complete trust in all the staff at Deer Park View and the manager is excellent.
From the bottom of my heart, I thank you and appreciate all you have done.
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Review from Cynthia C (Wife of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been cared for at Deer Park View for four years, and the whole family are very pleased with the standard of care provided.
We have peace of mind knowing that our loved one is secure and well looked after.
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Review from Dudley d P (Son of Resident) published on 1 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Deer Park View for the last 14 months of her life. During that time she was looked after extremely well by a caring, friendly and professional staff. Deer Park View is well run by an efficient management team who are always available to talk to. A bonus is the location which
is very convenient for Bushy Park just over the road.
Just a couple of negatives. They really need air conditioning installed, especially now that the summers are getting hotter, as the windows cannot open very wide so the rooms can get very hot. If not possible in all the rooms then perhaps in the public areas?
Also, there were occasional problems with the lift - at one time it was out of action for a whole week - and as my mother was wheelchair-bound this meant we couldn't take her out, which was what she loved best. But overall we could not have asked for a better home when she needed looking after, and we very much appreciated the patience and care all the staff showed - a big thank you to all.
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Review from E B (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother moved to Deer Park View, she has not stopped smiling.
The second floor staff are wonderfully caring.
Thank you to all the team.
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Review from Stephanie H (Daughter of Resident) published on 26 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Deer Park View for my Mother because, on visiting, the Carers and Nurses showed a kind, caring demeanour and were all busy interacting with the residents. I was not mistaken. The care my Mother received during the last few weeks of her life was exceptional. She was treated with compassion and
dignity and the nurses and management were very supportive to me and my Sister during a difficult few weeks. The home is kept spotlessly clean and free of bad odours. My Mother's bed was continually changed to keep her clean and leg wounds were dressed regularly. The nursing staff collaborated closely with the local doctor, who was regularly on site and also very supportive, to provide effective end of life care. The communal areas are very pleasant and visitors are welcomed at all hours. I will sum up with a quote from Mum's neighbour/friend who says that she has told her Son that if she needs care in the future she wants it to be at Deer Park View. Many thanks to the manager and all the team.
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Review from John B (Nephew of Resident) published on 20 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deer Park View provided very high-quality care for my Aunt who sadly needed a high level of nursing. They tried to accommodate all her wishes and her quality of life in her last few weeks with them was so much better for this. Deer Park View were very professional and proactive in their work and staff
were excellent at communication and listening.
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Review from Alex P (Daughter of Resident) published on 5 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was taken into Deer Park View for the few weeks before she passed away. The whole atmosphere of the home was remarkable for the feeling of loving kindness and care. This was in large part due to the morale of the staff. There were no agency staff at all and all the people working there, from
the kitchen staff and cleaners to the nursing staff and carers, knew each other and worked seamlessly together.
The food was freshly cooked and even though my mother was eating very little they tempted her appetite with this.
The staff were constantly popping in to see my mother and make sure she was all right.
We felt when we came away from visiting her that she was in safe hands and being cared for with affection and love.
I would like to pay tribute to the manager and all the staff at Deer Park View for the way they helped us as well as our mother. They were attentive, kind and everything you could wish for if your mother had to be in a home other than her own.
THANK YOU
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Review from S A (Daughter of Resident) published on 14 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Deer Park View for respite care following a fall and hip fracture. Within two days he had decided that he wanted to stay permanently as he felt much happier and safer there than at home. He thought the staff were wonderful - they were all so caring and treated him as an individual,
respecting his likes and wishes. He frequently commented how happy they all seemed to be which meant a lot to him. And he was very complimentary about the management.


The food was excellent and he soon regained his appetite, managing to regain the weight he had lost over the preceding months. My brother and I were always made really welcome when we visited.


Sadly my father died in June due to a longstanding illness. He requested that his end of life care should be at Deer Park View and the staff made his final days as comfortable as possible, allowing him to slip quietly and peacefully away as he wanted. I am so glad that we found Deer Park View and would definitely recommend.

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Review from K W (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy that my mother moved to Deer Park. All staff are kind, professional and caring. Laughter can be heard. Meals are extremely tasty. We feel listened to. Nothing feels as if it is too much trouble. Staff ratio to residents is key to this. Visitors are welcomed in from reception to the residents'
room. So glad my mother is here.
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Review from A D (Respite Resident) assisted by family/friend published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoyed my stay. The carers were very good and kind.
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Review from Catherine B (Respite Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was treated with much kindness and respect, and nursing skill in the treatment of my ulcerated left leg and this real care applied to everyone. It added to my stay that the staff supported each other.
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Review from Brian M (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff - very professional. My mother is going from strength to strength in your expert care. Thank you.
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Review from Ivanka N (Wife of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't say anything more - like a home, fantastic care.
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Review from A T (Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory. As indicated below, key features were no worse and frequently better than satisfactory.


Misinformed on smoking policy, where smoking in the garden is not allowed, despite earlier assurances. Small allocated space, dirty and unsanitary, in breach of Health and Safety requirements. Advised

that improvements requested by management were discouraged (by HSE?) as a deterrent.
Reply from Isabella Mackenzie, Care Home Manager at Deer Park View Care Centre

Thank you for taking the time to review Deer Park View, we really appreciate your feedback. At Deer Park View, we take great pride in listening to our residents, relatives and friends and ensuring we deliver high-quality care and facilities. We operate a No Smoking Policy in the majority of our garden and communal areas which we enforce for the benefit of all our residents and guests. We do have a designated Smoking Area which was made available and we have taken note of your comments that you feel this was not the most appropriate setting.


We are pleased to report that we have a rolling ongoing maintenance programme to ensure that our high standards of service both internally and externally can be properly maintained. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Deer Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Deer Park View Care Centre is calculated as follows: ( (112 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Deer Park View Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Michael

Michael Smith

Job Title: Home Manager

Originally from Scotland, I started my working life in banking, before deciding to complete a university degree. I then took some time out and travelled around the world to Australia. I have now worked in care for 14 years within sheltered housing, extra care housing, care homes and nursing homes.


As Home Manager it is my job to listen to our residents, lead the team, answer queries from families and ensure all our compliance requirements are met. I want to ensure that my residents and my team are happy and seeing that brings me joy in my role. I love to create a warm, welcoming vibrant home and make an impact.


The atmosphere is extremely important and it ensures that everyone I am responsible for feels part of our community and that each day is a good day and strive for positive feedback on what we do.


I believe everything that we do at Deer Park View, we put our heart and soul into it, we are passionate about the work and believe in improving the lives of our residents. I always hope to have a positive impact on the place I work in and ensure we have a lively, full, and happy home.


My biggest achievement was completing my Social Work degree whilst working. I have lived in the local area for over 5 years and one of the highlights of our location is Bushy Park just across the road. We also have Kingston nearby with lots of shops and activities.


My passions are my family and football. I have two young children and love all things football. I still support Celtic and many years ago adopted an English club which I still follow – Liverpool.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deer Park View Care Centre to verify any information. View our terms and conditions. Deer Park View Care Centre has an Enhanced Service - more info.