Bradbury Grange

74 Canterbury Road, Whitstable CT5 4HE
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9.7 53 Reviews
  • Bradbury Grange, Whitstable
Bradbury Grange offers tailored residential and residential dementia care for 50 residents in a welcoming, supportive and friendly environment. The home offer a homely, family atmosphere with comfortably furnished bedrooms and en suite wet rooms.

With large gardens, a summer house, a busy activities calendar, coffee shop, reflexology, hair salon to name a few, Bradbury Grange offers something for everyone. The home provide 24-hour support which ensures the residents continue to enjoy maximum independence with peace of mind, knowing that help is always at hand.

Located in Whitstable, set back off Canterbury Road and about a mile from Whitstable seafront, Bradbury Grange offers:

- Caring, professional colleagues focused on person-centric care
- Personalised care plans, developed with the resident and their family
- Bright, spacious rooms, all with en-suite wet rooms
- Regular trips and events
- Award winning music therapy
- Beautiful gardens with furnished summer house
- Support from dedicated volunteers
- Support from a dedicated Chaplain

Experts in care

Bradbury Grange is owned by MHA, an award-winning charity which helps to improve the lives of over 19,000 older people across Britain. As the only national care provider to offer connected care and support through specialist care homes, thriving retirement living and vibrant community groups, the organisation enables older people to live later life well.

Care Provided by Bradbury Grange

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1432 – £1599
  • Self-Funded Residential Dementia Care: £1543 – £1739

These prices are only a guideline, please contact Bradbury Grange to find out the exact price for your requirements.

Contact Bradbury Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bradbury Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Kim Saint (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)
9.7

Bradbury Grange has a Review Score of 9.7 (9.735) out of 10, based on 14 reviews in the last 2 years.
Over all time Bradbury Grange has 53 reviews.

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Review from T R (Brother-in-law of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has been here for four years and is still happy and well. She is looked after very well. Thank you all.
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your kind words. We are delighted that you feel your sister-in-law is looked after very well. She is a pleasure to care for.

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Review from J S (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to this home for respite having lost my husband some months ago, I have received such care and kindness from the staff and some of the residents. I have decided to become a permanent resident for I feel safe, secure and comfortable. The caretaker has made my room very homely for which I am grateful.
I can see my family and enjoy the rest of my time in here.
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your lovely review, I am delighted to hear that you are happy and feel safe and comfortable. Our caretaker is an absolute star and we are lucky to have him. I will pass on your compliments to the team.

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Review from A A (Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradbury Grange is a very special place and I would recommend it 100% to everyone. It is so friendly and helpful which is very important.
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Review from J S (Daughter of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Bradbury Grange following a lengthy stay in hospital. Unfortuablet she was only there for just over 2 months so didn't really have time to settle in but the care she received during this time was exemplary. I was very impressed by the sensitivity and kindness shown during her last
few days. I would highly recommend this home.
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your compliment. It was our pleasure to care for your Mother. I will share this compliment with the team at Bradbury Grange.

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Review from H B (Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradbury Grange is a careing and friendly home. I am often amazed at the careing and helpful way most of the staff are and they really do care for the welfare of elderly people. We do have times of recreation and exercises daily. Yes, it is a pleasant place.
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your compliment, your feedback is greatly appreciated.

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Review from Danny C (Son of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is 101 and has been at Bradbury for four years and is very happy there. The staff are attentive and caring and the management communicates well. There’s a beautiful garden and the home is very well designed. I’d have no hesitation in recommending it.
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your compliment. It is an absolute pleasure to know and care for your Mum.

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Review from J R (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Bradbury Grange, Whitstable for four years which she thoroughly enjoyed. She built positive relationships with the carers and staff who treated her with thoughtfulness and respect, always finding time to chat and take an interest in her family and life stories. She was well
cared for, always treated with consideration. Any concerns were swiftly and positively dealt with. Above all, the dignity, love and kindness shown in the last few weeks of her life was outstanding. Everyone demonstrated such sympathy and compassion to Mum and the whole family; it was beyond our expectations. Thank you Bradbury!
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your lovely compliment, which has been shared with the team. It was an absolute pleasure to care for your Mum, who we all adored and who is missed very much by all at Bradbury Grange.

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Review from C R (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beloved dad lived at Bradbury Grange for four years, one month, and ten days. I am deeply grateful to all the staff for the skilled care, love, and friendship he received. It's hard having a much loved parent in a care home but Bradbury is an open home with visits welcomed at any time. It has regular
volunteers and activities to keep all enthusiastic and engaged, even if just observing as dad often would. Dad was very much part of their community. He enjoyed many afternoons in the beautiful garden with its family of squirrels and also on the beach, enjoying fish and chips whilst watching the sailboats and passers-by. Bradbury is very much a family home; its' residents, its' staff, its' relatives and friends, and its' volunteers.
Together, creating a warm environment where residents' individuality and uniqueness is understood and embraced.
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your lovely words. It was our pleasure to care for your Dad, at Bradbury Grange.

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Review from Daren M (Son of Resident) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bradbury Grange is an excellent home, staff are amazing, lovely building, spacious, nice garden and summer house, good food, always helpful.
The manageress is an angel, professional, and other staff are lovely! Thoroughly recommend.
Reply from Tim Bailey, Deputy Manager at Bradbury Grange

Thank you for the compliments; they are very much appreciated. Dad has been a delight to care for over the past seven years.

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Review from M S (Respite Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I so enjoyed my stay at Bradbury Grange. Beautiful residence and grounds. Excellent staff. Thank you all. I hope to stay again.
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your lovely compliment. We are very happy you enjoyed your stay with us and will welcome you back again.

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Review from Judy G (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradbury Grange has been marvelous at allowing 1:1 garden visits with my mother, which we have enjoyed so much. This is on comfortable chairs with a pagoda as shade. My mother also had her breakfast brought outside as she had woken late! I feel she is being well looked after, always looks well dressed,
and is extremely well fed!
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Review from J G (Daughter of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Bradbury Grange for almost 4 years. He has always been happy and well settled. Bradbury Grange has had problems with managers, including a disastrous one in 2018/19 when the home suffered a huge setback. However, the latest manager is absolutely fantastic and has totally turned
the culture, morale and atmosphere around in the home. The manager and her team have made Bradbury such a happy and fun place to be - any excuse for a party. Times have been very difficult for all of us in the last few months but it has been a huge relief to know that my dad has been so well looked after by such a competent management team and wonderful, dedicated team of carers.
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your feedback. It has been an absolute pleasure to care for your Father, thank you also for your support.

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Review from Peter L (Son of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bradbury Grange offers a first class service to all their clients. The way they have all managed through the Covid 19 crisis is very good. Relatives and friends have been able to see their relatives/friends through well organised distance meetings outside in the courtyard. Skype calls for those unable
to go outside are also available.
All the staff have been excellent.
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Review from Bernard E (Husband of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Bradbury Grange for over two and a half years. During that time I have visited her regularly and have kept in touch with her during lock-down., mostly by telephone. I have virtually always been impressed by the care and attention given to her by all levels of staff,
with only occasional minor lapses.
I should add that, I have myself recently spent eight weeks at Bradbury Grange recovering from an operation and the care and friendly help I received when there were many things I could not cope with myself were exceptional. This also meant that I saw the staff dealing with other residents, some of whom were very difficult,, with virtually unfailing patience and friendliness - I don't think that I could have managed this. I believe that the friendly and happy atmosphere comes down through the staff from the management.
I am also very impressed by the safety precautions which have been in force at The Grange throughout the Covid19 epidemic.
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Review from Laura K (Daughter of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Bradbury Grange for two years. In that time his Vascular Dementia has progressed and he is now in the later stages of the disease. He therefore needs complete care, including personal hygiene, feeding and mobility. All of the staff are amazing and treat all residents
with dignity and respect. This includes all of the staff, not only the carers. The manager, admin staff, housekeeping, kitchen staff and volunteers have a vested interest in all the residents. When you contact the home or visit they are all so caring and friendly to residents and relatives alike. I feel at home there and it was obvious from the onset that my father was happy there too. The rooms are homely with en-suite bathrooms. Residents are free to stay in their rooms but are encouraged to mix in the communal lounges and garden and take part in a host of activities. During the current COVID-19 pandemic, the staff have been fantastic keeping our loved ones safe. It's the best home.
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Review from Nigel W (Son of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Bradbury Grange in difficult circumstances on the day the Coronavirus lockdown took effect and following the closure of her previous care home. Consequently, no one in the family has yet been able to physically enter the building. Despite these difficulties at what is an unprecedented
time for all of us, the staff at Bradbury Grange have done their utmost to make mum's life in her new surroundings as comfortable and as happy as they possibly could be. They have also gone the extra mile by putting in place arrangements whereby families can visit their loved ones in safe and socially distanced surroundings. This has been beneficial for the well-being of the residents as well as the families themselves. I for one have appreciated receiving the regular "letter to relatives", which has provided up-to-date information on developments within Bradbury Grange including safeguarding against Covid-19.
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Review from Vinita (Daughter of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful care home, set in beautiful grounds. Most importantly the staff are caring, attentive and kind. Mum moved into the home in the middle of March 2020 and the care home manager went out of her way to make that possible. Mum's room has an en-suite WC and shower and a view of the garden.
Most touchingly, the staff had put a potted orchid in the room as they had heard Mum was originally from Singapore and wanted her to feel welcome.
Covid-19 has made this an extremely challenging time for the home and worrying time for residents and relatives. Bradbury Grange has done everything possible to keep their residents and staff safe and the relatives informed. They have often been ahead of Government advice in their procedures. Recently I've been having regular socially distanced visits with my Mum in the garden. It is also possible to Skype.
Mum reports that the food is all home-cooked and of a good standard. She particularly enjoys the cakes and desserts!
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Review from Judith G (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle lived at Bradbury Grange for 18 months and my mother has been there for two years. The staff are friendly, professional, hardworking and caring. The activities are good but another leader is needed and the budget increased. My mother is very contented, well-fed and secure there. I have got
to know many staff well and always feel welcome. I was very pleased a carer was giving everyone fruit.
Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your compliment. Your feedback is very much appreciated. We are currently advertising for another activity co-ordinator and we are looking forward to the right person joining our team at Bradbury Grange.

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Review from Cilla M (Daughter of Resident) published on 9 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother had a fall in her room one Saturday night in August and suffered a head injury. She was attended to by a staff member immediately and the '999' call made and then I was phoned. Being a busy night, I arrived well before the ambulance crew.
I witnessed incredible care, kind attention, unruffled
efficiency and calm from the night staff, whilst awaiting medics. There were always two staff in the room. One was on the floor supporting and caring for my mum, whilst the duty manager prepared everything necessary (i.e. medical notes, night bag) in readiness for the possibility of hospitalisation.
When the medics arrived, they gave her a thorough examination, her wound was cleaned and dressed and thankfully, a hospital visit was deemed unnecessary.
Throughout this, all staff demonstrated their kindness, care and compassion. I am very happy with the standard of day to day care but, after this, I am even more reassured that I made the right decision in choosing Bradbury Grange for my mum.
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Review from Deborah L (Daughter of Resident) published on 16 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My elderly mother moved to Bradbury Grange in July 2018. She had been living in supported living but following several falls needed a higher level of care. She sadly declined during her 7 months living at Bradbury Grange and died in January 2019. The care home staff provided excellent care to my mother,
especially during the last month of her life when she needed a lot of extra care. The staff were very attentive and kind in their care and showed a lot of understanding. They were also very supportive of the family during this period.
The only problems I have observed are at senior management level with a high turnover of senior managers. Staff did not always appear supported by senior management and there was a lack of admin support.
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Bradbury Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Bradbury Grange is calculated as follows: ( (121 Excellents x 5) + (40 Goods x 4) + (1 Poors x 2) ) ÷ 162 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bradbury Grange is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (4)

Kim

Kim Saint

Job Title: Home Manager Joined: 2022

Bradbury Grange's dedicated team is led by Home Manager Kim Saint who brings over 40 years of care expertise, having previously worked as a registered nurse and managed care homes both as a home and area manager. Kim joined in November 2022 and has since transformed the home into the vibrant, welcoming place it is today.


A talented photographer, Kim's stunning wildlife images have been exhibited in Kent and London galleries.

Niran

Niran Subedi

Job Title: Deputy Home Manager Joined: 2021

Since joining Bradbury Grange in 2021 as a Care Assistant, Niran has been promoted twice to Senior Care Assistant and to Deputy Manager. Previously, he worked as a social worker in Nepal for 9 years.
Niran holds a Level 3 Diploma in Adult Care and loves cooking while listening to music and a keen motorcyclist.


He says "Bradbury Grange is a beautiful care home with lovely residents and a caring team. Thanks to strong leadership and mentoring from the Home Manager and fantastic colleagues, I have been able to achieve everything with proper guidance and support. Bradbury Grange is not only a workplace but home for me."

Paula

Paula Hardisty

Job Title: Administration Manager Joined: 2019

Paula has been the Administration Manager at Bradbury Grange since 2019. She enjoys her role, in particular using her skills and experience to solve any issues as they occur. One of the best aspects of her job has been getting to know both the residents and staff.


Previously Paula was in the Women’s Royal Army Corps and also worked for the MOD and Kent Police in the Criminal Justice Unit.


She has two grown up children, enjoys coastal walks with her dog Oscar and socialising with friends.

Ann

Ann Campbell

Job Title: Senior Care Assistant Joined: 1980

Ann joined MHA in 1980 and is our longest serving team member. Initially based at Cliff Deane in Tankerton, she moved to Bradbury Grange when residents transferred there in 2010 and is now a senior carer.


“I feel very honoured to be MHA’s longest serving employee. One of the best things over the years has been getting to know the people you care for, having a laugh with them and solving their problems as well as getting to know their families.


“Being a care worker is an interesting job. It is not without its challenges but it is very rewarding. You have to have patience and be interested in the people you care for. I always say to those joining to look at it like caring for your grandparents and how you would want to treat them."

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