Bradbury Grange

The manageress is an angel, professional, and other staff are lovely! Thoroughly recommend.

I so enjoyed my stay at Bradbury Grange. Beautiful residence and grounds. Excellent staff. Thank you all. I hope to stay again.

Bradbury Grange has been marvelous at allowing 1:1 garden visits with my mother, which we have enjoyed so much. This is on comfortable chairs with a pagoda as shade. My mother also had her breakfast brought outside as she had woken late! I feel she is being well looked after, always looks well dressed, and is extremely well fed!

My father has been at Bradbury Grange for almost 4 years. He has always been happy and well settled. Bradbury Grange has had problems with managers, including a disastrous one in 2018/19 when the home suffered a huge setback. However, the latest manager is absolutely fantastic and has totally turned the culture, morale and atmosphere around in the home. The manager and her team have made Bradbury such a happy and fun place to be - any excuse for a party. Times have been very difficult for all of us in the last few months but it has been a huge relief to know that my dad has been so well looked after by such a competent management team and wonderful, dedicated team of carers.

I am also very impressed by the safety precautions which have been in force at The Grange throughout the Covid19 epidemic.

All the staff have been excellent.

Mum arrived at Bradbury Grange in difficult circumstances on the day the Coronavirus lockdown took effect and following the closure of her previous care home. Consequently, no one in the family has yet been able to physically enter the building. Despite these difficulties at what is an unprecedented time for all of us, the staff at Bradbury Grange have done their utmost to make mum's life in her new surroundings as comfortable and as happy as they possibly could be. They have also gone the extra mile by putting in place arrangements whereby families can visit their loved ones in safe and socially distanced surroundings. This has been beneficial for the well-being of the residents as well as the families themselves. I for one have appreciated receiving the regular "letter to relatives", which has provided up-to-date information on developments within Bradbury Grange including safeguarding against Covid-19.

My father has been a resident at Bradbury Grange for two years. In that time his Vascular Dementia has progressed and he is now in the later stages of the disease. He therefore needs complete care, including personal hygiene, feeding and mobility. All of the staff are amazing and treat all residents with dignity and respect. This includes all of the staff, not only the carers. The manager, admin staff, housekeeping, kitchen staff and volunteers have a vested interest in all the residents. When you contact the home or visit they are all so caring and friendly to residents and relatives alike. I feel at home there and it was obvious from the onset that my father was happy there too. The rooms are homely with en-suite bathrooms. Residents are free to stay in their rooms but are encouraged to mix in the communal lounges and garden and take part in a host of activities. During the current COVID-19 pandemic, the staff have been fantastic keeping our loved ones safe. It's the best home.

Mum reports that the food is all home-cooked and of a good standard. She particularly enjoys the cakes and desserts!

My uncle lived at Bradbury Grange for 18 months and my mother has been there for two years. The staff are friendly, professional, hardworking and caring. The activities are good but another leader is needed and the budget increased. My mother is very contented, well-fed and secure there. I have got to know many staff well and always feel welcome. I was very pleased a carer was giving everyone fruit.

Throughout this, all staff demonstrated their kindness, care and compassion. I am very happy with the standard of day to day care but, after this, I am even more reassured that I made the right decision in choosing Bradbury Grange for my mum.

The only problems I have observed are at senior management level with a high turnover of senior managers. Staff did not always appear supported by senior management and there was a lack of admin support.

They are truly first class.

Lack of outings (due to lack of staff).

I have every confidence that my husband is really well looked after, better than I can do myself because he has a whole team now! The care is really person-centred. I am very thankful that I found this excellent home.

The staff at Bradbury Grange are diligent, caring and kind. They provide individual attention to detail, treat residents with respect. They follow up requests from relatives and are always courteous. They are however rushed off their feet, especially at weekends. There are not enough staff.

Lovely garden. Beautiful building. Friendly staff and very helpful. Very nice room with lovely view and super wet room within my room.

Collectively, the care and support staff are an exceptional group of people, highly dedicated and fully committed to the well being of all residents.

Good organisation. Clean, attractive premises. Warm welcome.

I am totally satisfied with the treatment I receive.