Bradbury Grange

74 Canterbury Road, Whitstable CT5 4HE
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9.7 51 Reviews
  • Bradbury Grange, Whitstable
Bradbury Grange offers tailored residential and residential dementia care for 50 residents in a welcoming, supportive and friendly environment. The home offer a homely, family atmosphere with comfortably furnished bedrooms and en suite wet rooms.

With large gardens, a summer house, a busy activities calendar, coffee shop, reflexology, hair salon to name a few, Bradbury Grange offers something for everyone. The home provide 24-hour support which ensures the residents continue to enjoy maximum independence with peace of mind, knowing that help is always at hand.

Located in Whitstable, set back off Canterbury Road and about a mile from Whitstable seafront, Bradbury Grange offers:

- Caring, professional colleagues focused on person-centric care
- Personalised care plans, developed with the resident and their family
- Bright, spacious rooms, all with en-suite wet rooms
- Regular trips and events
- Award winning music therapy
- Beautiful gardens with furnished summer house
- Support from dedicated volunteers
- Support from a dedicated Chaplain

Experts in care

Bradbury Grange is owned by MHA, an award-winning charity which helps to improve the lives of over 19,000 older people across Britain. As the only national care provider to offer connected care and support through specialist care homes, thriving retirement living and vibrant community groups, the organisation enables older people to live later life well.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1432 – £1599
  • Self-Funded Residential Dementia Care: £1543 – £1739

These prices are only a guideline, please contact Bradbury Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kim Saint (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Bradbury Grange Reviews (51)

Total of 51, showing 41-51
9.7

Bradbury Grange has a Review Score of 9.7 (9.715) out of 10, based on 13 reviews in the last 2 years. Over all time Bradbury Grange has 51 reviews.

Overall Experience

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Review from J A (Wife of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From my initial visit, I was really impressed with the care team (including everyone from admin to maintenance), who were all friendly. I saw them treat residents in a familiar manner, but with great respect. If the team are not right, it doesn’t matter how nice the building is. However, the house is
lovely too. The lounges and quiet seating areas are all used, residents are in their own rooms, only if they wish to be. There is a lovely, proper garden, with seating areas and a summer house. The bedrooms are large, all have an en-suite wet room, and the furniture is of an excellent quality. (I have visited many homes, and this is by no means universal).
I have every confidence that my husband is really well looked after, better than I can do myself because he has a whole team now! The care is really person-centred. I am very thankful that I found this excellent home.

Reply from Julie Cleary, Home Manager at Bradbury Grange

Thank you very much for your lovely review. We are continuously working to ensure that our residents and their loved ones are happy and it is always appreciated when people take the time to give us such lovely feedback.

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Review from Kay B (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Bradbury Grange are diligent, caring and kind. They provide individual attention to detail, treat residents with respect. They follow up requests from relatives and are always courteous. They are however rushed off their feet, especially at weekends. There are not enough staff.

Reply from Julie Cleary, Home Manager at Bradbury Grange

Thank you for your very kind words. The staffing levels have recently been reviewed and staffing levels were increased base on the dependents of the needs of residents currently living in the Home. Your feedback will be used to help us improve the quality of care that we provide. Thank you.

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Review from Norma T (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely garden. Beautiful building. Friendly staff and very helpful. Very nice room with lovely view and super wet room within my room.

Reply from Julie Cleary, Home Manager at Bradbury Grange

We are so glad to hear that you are happy here with us at Bradbury Grange and we will continue to improve and meet your needs.

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Review from Mike T (Son of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Collectively, the care and support staff are an exceptional group of people, highly dedicated and fully committed to the well being of all residents.

Reply from Julie Cleary, Home Manager at Bradbury Grange

Thank you very much for your lovely recommendation. It is great for the team to know that they are valued and we continue to strive towards excellence in care.

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Review from C W (Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am totally satisfied with the treatment I receive.

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Review from Doreen F (Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good organisation. Clean, attractive premises. Warm welcome.

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Review from Angela P (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pottery workshop with residents. 8 residents actively participated and 2 watched with interest, 2 family members helped. The activity was led by a local potter. Explanations were very clear so all could participate. Lots of good conversations, especially with those who had previous skills in potter
(one resident had been a potter). Others who had no previous experience quickly learned. At the end of the activity, the residents asked: "when the lady would be coming again"?

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Review from Sally T (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here 10 months approximately. He is very happy and has many friends. The rooms are clean, spacious and private. He has a sit-down shower and toilet en-suite and can have a bath too if preferred. Dining rooms and meals are like a luxury hotel with drinks and snacks.
Excellent management.
Staff talk to residents and are friendly and kind. Beautiful gardens. Rooms to take visitors and a big lounge too.
Lots of entertainment - parties - my dad had a singer come and people clapped and sang and some danced at his 92nd party.
Church service if people want it. Films, skittles, art, teddy tombola and garden party and Strawberry Fair this month. Excellent place.

Reply from Raden Mauremootoo, Area Manager at Bradbury Grange

Dear Sally,
Thank you for taking the time to tell us about your experiences of Bradbury Grange.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.

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Review from Olive (Daughter of Resident) published on 3 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After living independently, this has been dad's home for the last 10 months - dad has dementia and was starting to become quite frail.


I looked at 5 homes in Whitstable and knew that Bradbury Grange was perfect for this time of dad's life.


Our first concern was for dad to be safe as in the night

he can become confused. Bradbury has movement sensors and sensor mats in addition to the staff carrying out checks on residents. The rooms smell fresh, have ensuites and showers. The home has state of the art bathrooms - my dad loves his bath times and finds them very relaxing here.


There are 3 gardens (one a sensory garden) - It is wonderful to see the residents in the garden chatting/talking about the vegetables and listening to the birds.


The activities/entertainment is as good as being on holiday and help keep the residents active physically and mentally.


The managers and area manager are extremely kind, supportive and helpful.


We have peace of mind that dad lives here.

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Review from Sally C (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy and content here. The staff are friendly and helpful. His room is spacious and clean. There is a very good community feeling with residents talking to each other and making friends. Meals are good with lots of choice and a nice dining room downstairs and upstairs.
Beautiful
gardens. There is a church meeting and music on Sundays. Regular music (1940's - 1990's) for residents and visitors. Residents join in singing and dancing if they can (sitting or standing). Art activities and exercise. We like the little area where families can sit away from lounge if you want to.

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Review from William H (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In September last year, I lost my wife after 75 years, it upset me quite a lot. I was using care home support but it wasn't enough as there was no night care, so my lovely daughter spent time looking around for a nice care home, first the price and second would Dad like it? Bradbury Grange was the one.
It is fantastic, thank you a very happy 95-year-old.

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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Bradbury Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Bradbury Grange is calculated as follows: ( (110 Excellents x 5) + (40 Goods x 4) + (1 Poors x 2) ) ÷ 151 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bradbury Grange is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (4)

Kim

Kim Saint

Job Title: Home Manager

Joined: 2022

Bradbury Grange's dedicated team is led by Home Manager Kim Saint who brings over 40 years of care expertise. Kim joined in November 2022 and has since transformed the home into the vibrant, welcoming place it is today. Her leadership inspires the team daily - from Janine’s pub quiz fundraisers at the local Neptune pub to Olivia’s lively activities, to Ann, who has been part of the MHA family for an incredible 44 years.

Ann

Ann Campbell

Job Title: Senior Care Assistant

Joined: 1980

Ann joined MHA in 1980 and is our longest serving team member. Initially based at Cliff Deane in Tankerton, she moved to Bradbury Grange when residents transferred there in 2010 and is now a senior carer.


“I feel very honoured to be MHA’s longest serving employee. One of the best things over the years has been getting to know the people you care for, having a laugh with them and solving their problems as well as getting to know their families.


“Being a care worker is an interesting job. It is not without its challenges but it is very rewarding. You have to have patience and be interested in the people you care for. I always say to those joining to look at it like caring for your grandparents and how you would want to treat them."

Paula

Paula Hardisty

Job Title: Administration Manager

Joined: 2019

Paula has been the Administration Manager at Bradbury Grange since 2019. She enjoys her role, in particular using her skills and experience to solve any issues as they occur. One of the best aspects of her job has been getting to know both the residents and staff.


Previously Paula was in the Women’s Royal Army Corps and also worked for the MOD and Kent Police in the Criminal Justice Unit.


She has two grown up children, enjoys coastal walks with her dog Oscar and socialising with friends.

Olivia

Olivia Galvin

Job Title: Activities Co-ordinator

Joined: 2023

After completing her education in health and social care, Olivia joined Bradbury Grange as a care assistant before moving into her current role. As an activity coordinator, she enjoys taking residents out, having a laugh with them and making sure they are happy and comfortable.


“In the two years I have worked here, it has taught me a lot, especially on how to stay patient, calm and most importantly look after the needs of the residents. When I first started, I was immediately looked after and I want to credit all those who gave me help, advice and allowed me to shadow them. I love working at MHA Bradbury Grange, it's a great place to work and I like being the youngest at the home. One of my colleagues has been here for more than 40 years so the experience you get is second to none."

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