Charles Court Care Home

Carpets in Mum's room needs changing. Other then that was very good. Thank you all.

From the intial visit + being greeted by reception, I was then issued the door + elevator codes + personally escorted to my father's room as it was the first time. This was a wonderful introduction. As the days progressed, I sat with the nurses who updated me on dad's situation as well as meeting the manageress' who couldn't have been more helpful & understanding. Thank you all for the wonderful care, kindness + compassion you showed (especially on my final visit). Your dedication, patience & genuine warmth made such a difference, so please accept my heartfelt thanks for everything. It's a real shame dad's passed as I was looking forward to visiting you all. x

My mother has been in Charles Court for over ten years. Sadly she passed away there on the 1st June. The care she received was very good. In all the time she was there she was well looked after and made to feel that she was at home.

After a really bad stroke, my father was placed in Charles Court by the Council. We looked at other homes, but when the time came to choose a permanent place, we decided to keep him at Charles Court. He has now been there 15 months. He is happy, content and medically very well looked after. Personal care is also very good. Residents are treated with dignity, patience and genuine affection. All staff, cleaners, carers, nurses and management are the home's greatest asset. Any request from resident or family are swiftly attended to. The home is purpose built, so it is spacious, light & airy, not a converted old house. I would have no hesitation in recommending this home.

For the first time in years I managed to have a holiday abroad, without any problems. I could only do this knowing my relatives were being cared for at Charles Court. I've seen the amazing care they all provide over the last several months, so I felt able to take a holiday, confident that they would be well looked after. I felt guilty about going as most days I visit but staff reassured me I had every right to go. There were no problems at all. I'm so grateful to them all.

Mom received best care possible during her short stay at Charles Court. She was end of life for the 4 weeks she was there, but every member of your team were amazing to her and us as a family, in what was a very difficult time. There was a strong feeling of family ethics. I would definitely recommend this home to others. Thank you for all your kindness and respect.

They knew mum and dad as individuals and delivered person centred care throughout to them. We can't thank them enough for everything they did for us. We'd highly recommend you as a home.

My mother-in-law has been a resident at Charles Court Care Home for 4 months. The staff are all wonderful and helped her to settle in quickly. The support provided by staff is second to none. When we visit, we can see my mother-in-law before she sees us and she looks happy and content. It's comforting for the family to know that she is well cared for and safe.

Sadly, my aunt died last week; however, true to form Charles Court have been supportive and efficient throughout the process and as a family we wish to thank them for all they have done and continued to do even after she had left their care.

I am more than satisfied and delighted with the care and service that my stepson has received over the first few years that he has spent with you, and he is very happy there. Many thanks.

I am very happy with the care my mum receives at Charles Court. The staff are kind, caring, supportive and very hardworking. They are very approachable and keep me well informed concerning any changes in my mum's health and wellbeing. My mum, and us as a family, are treated with great kindness and compassion and dignity.

Since the Care Home has been taken over recently it is nice to see the front reception desk manned with lovely staff . The corridors smell lovely and clean and in a few weeks the home overall seems a nicer place to visit....Good job, well done in

Very kind staff, very clean and welcoming. Nothing too much trouble. Food is excellent.

Staff very friendly and always willing to help and the same goes for management. His room was homely and comfortable. I am very grateful for the care and consideration given to my friend.

My late Mother spent the last three months of her life at Charles Court. She was almost blind with epilepsy and Alzheimer's. She had reverted to her Italian language but the staff went the extra mile to try and communicate and comfort her in her own language. The staff from the HCA's to the management were exactly who you would want to look after your most loved one.

I was so happy to see my friend so happy. When she first came here she was so low and ill. She has told me that nothing is too much trouble for any of the staff. My friend has her hair done regularly and is so much like her old self. Thank you all for your hard work.

My mother received excellent care whilst she was in the home. I have nothing but praise for the staff.

Very ill resident treated with utmost respect, dignity and affection. Resident has no regular visitors. He is 'very happy'. Thank you.

The atmosphere in the care home is wonderful. It is spotless. The staff are fantastic, they are so sweet with her. I could not wish for a better care home for her.

Well managed - great staff, friendly and professional. Good understanding of my dad's issues.