Ashworth Grange

Regardless of the CQC reports, I wouldn't want my mum to be anywhere else.

The staff are warm and friendly and alert to residents needs. The staff have always readily responded to any requests I have made. The home is light, clean and cosy. Activities in the home are very good but I am not sure if there are enough activities. Similarly, I do not think enough outings take place. In an ideal world, then there would be more staff. The staff are excellent in their treatment and care of residents, showing sympathy and empathy and are always good humoured in what can be a very demanding job. The staff put on excellent activities. My one concern is that my mum won't make her needs known - eg for a drink of water, a tissue, a cardigan. I have requested that the staff be alert to this - not sure this always happens.

Excellent care, lovely staff, always clean and smells lovely.

My father has settled into Ashworth Grange very well. He has regained some confidence knowing that he is safe and cared for 24 hours a day. He looks stronger than when he first arrived. He tells us he likes the staff and that they look after him well. From a family point of view we feel happy when we leave hin in the caring environment we sense when we visit. The staff make us feel welcome anytime.

My aunt has previously been admitted to Ashworth Grange for respite care while her husband was in hospital in 2015. Following my uncles death my aunt came to live at Ashworth Grange in May 2016. The manager and staff are friendly and helpful and my aunt appears happy and well cared for.

Very very good.

I think the carers at the home are wonderful, nothing is too much trouble for them whenever I go they are very pleasant, also if they have any concerns they always make a point of having a word with me. If I ever had to go into a home this is the one I would choose.

I spent a lot of time looking for the best possible care home for my mother. Ashworth Grange was way a head in terms of the facilities and built quality. In the three years my mother has been in the home she has been fantastically cared for by all the team. They are proactive and sort any medical issues immediately without requiring the family to chase. While being in a care home isn't ideal for the person or their family, the team at Ashworth Grange have been wonderful throughout.

The staff are lovely to her and understand her needs. My mum had a massive stroke which took all her speech, but is fully understanding and can make her needs known, we are all happy.

When we visit my aunt she always seems happy and well looked after. The staff are always pleasant and happy to help with any questions. From January to April staff have been very helpful securing my aunt a permanent place at Ashworth Grange. Arranging funding ect. A big thank you to all concerned.

Her care has been excellent, the staff treat my mother with care and dignity. The home itself is very clean and well maintained, there is also a sensory garden for use in the summer. I would not hesitate in recommending the home for any person with dementia.

The standard of care is excellent.The facilities are also excellent, staff are friendly and caring. However, the billing and administration side of this business is shambolic. Every month the bill is incorrect. Every month a phone call is needed to rectify mistakes. It is not easy to gain access to a member of staff to deal with these issues. We are very happy with the care and comfort the home provides, but this is undermined every month by billing mistakes.

When I first walked into Ashworth Grange I could not believe how perfect it was (and still can't) It must seem like home from home for the residents. The staff are all so friendly and make you welcome on every visit. My one and only complaint is every time I visit my husband he has always got a lot of his clothes missing they are not all in the laundry so therefore must be in other residents rooms.

Mum has advanced dementia and has been here for almost three years. She and the other residents are always clean and well dressed reflecting their personalities. She likes the food and has remained healthy. The staff are kind to the residents, helpful and always willing to try to cheery them, providing drinks and biscuits. The residents are always treated with dignity and respect. The home is bright and cheerful and very clean it is good value.

Overall I think my mother is happy in the care home. However family members feel concern when we have to complain about the cleaning side and replacement of paper towels in the bathroom, the other recurring problem is the commode not being washed after being emptied, the overall cleanliness of the room is satisfactory but these two things are often overlooked.

As our mother has Alzheimer's we are completing this on our observations. She is often unkempt with dirty clothes when we visit. Her room is shabby, fridge broken for over 1 year. Although carers seem to care there is often no-one around when we visit (mid-morning) mum has "lost" lots of items including 1 slipper and 1 very expensive pair of spectacles, which we have to replace! Management are great at letting us know when she has a fall or similar. We are concerned about the lack of staff especially as her unit is home to dementia people who do get quite distressed at times and have been violent at items.

My dad is always very well cared for and the staff and carers are always helpful. I would recommend this care home as it is like a home from home experience.

I feel that the care my mother receives at Ashworth to be of a very good standard. Carers are kind, helpful and respectful towards her, and always willing to spend the time to have a chat or make mum a drink. I am kept informed of mums well-being in between visits and find Ashworth to be a first class care home with good food and excellent facilities.

A care home can never be a substitute for home, but I viewed the care home (Ashworth Grange) ad a place I would not mind being myself. As I view a place for my wife as it is a place I would to to and this makes it okay for her.

I'm more than happy with the standards of care and accommodation provided to my mother.