Abbey Court Care Home

Falcon Way, Bourne PE10 0GT
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8.6 39 Reviews
  • Abbey Court Care Home, Bourne
Abbey Court Care Home in Bourne, Lincolnshire, is a purpose-built nursing and dementia care home for up to 88 adults. With registered nurses available 24 hours a day, the team provides personalised care focused on each resident’s individual needs. All bedrooms are en-suite, and residents are supported by nurses, care assistants, activities staff, catering and housekeeping teams. The home is conveniently located close to local shops and amenities.

Abbey Court specialises in supporting residents with dementia and complex conditions in a welcoming and compassionate environment. The home provides nursing, dementia, residential and palliative care, promoting dignity, independence and wellbeing while ensuring residents feel safe, comfortable and supported at all times.

Families who would like to learn more about the care provided at Abbey Court Care Home can contact the Maven Healthcare team or arrange a visit.
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Care Provided by Abbey Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Contact Abbey Court Care Home to confirm what's included and get a personalised quote:

Contact Abbey Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sophy Whiting (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • All visitors are welcome between 9-5, 7 days a week if one requires out of hours visiting times don't hesitate and give the home a ring.

Parking

  • Onsite parking available.

Abbey Court Care Home Reviews (39)

8.6

Abbey Court Care Home has a Review Score of 8.6 (8.589) out of 10, based on 8 reviews in the last 2 years.
Over all time Abbey Court Care Home has 39 reviews.

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Reviewer Connection to Abbey Court Care Home
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Review from C M (Granddaughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been in the care home for a few months now. It is always clean and tidy and the staff are always friendly and happy to help. My grandad is very happy here and I am so pleased that he is in such a lovely place.
Reply from Sophy Whiting, Home manager at Abbey Court Care HomeThank you for your lovely review. We are delighted to hear that your grandad is so happy with us and that you are pleased with the care and environment we provide.

Our team works hard to create a warm, friendly and welcoming home for all residents and their families, so it is wonderful to know this has been reflected in your experience. Your kind comments about the cleanliness of the home and the support from our staff will mean a great deal to the whole team.

Thank you again for taking the time to share your feedback. It is truly appreciated.
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Review from Carole T (Husband of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was only here 2 months (although he has been to 2 previous homes). I found the care was above and beyond expected. Although he was difficult (because of dementia) they handled him so well, with respect and took me under their wing. Informing me on medication and what to expect.
Reply from Sophy Whiting, Home manager at Abbey Court Care HomeThank you so much for your kind and thoughtful review. It means a great deal to us and to the whole team. We understand how challenging dementia can be for both residents and their loved ones, so we are truly pleased that your husband was treated with the respect, patience and dignity he deserved during his time with us.

Supporting families is just as important to us as caring for our residents, and we are glad you felt informed and supported throughout. Your words about the team going above and beyond will be shared with all staff, who work incredibly hard to provide compassionate care every day.

Thank you again for taking the time to share your experience and for trusting us with your husbands care.
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Review from Donna M (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care that my father has and currently is getting from the staff at Abbey court. All the staff are extremely welcoming to all members of my family and friends who visit.
My father has dementia and has settled in very well which is all due to the care and friendliness from all staff
involved in his care. As a family we couldn't ask for any more.
Reply from Sophy Whiting, Home manager at Abbey Court Care HomeThank you so much for your kind words. Were delighted to hear that your father has settled in so well and that both he and your family feel welcomed and supported by our team. Providing compassionate, friendly care is at the heart of what we do, and your feedback means a great deal to us. Were grateful for your trust and will continue to do all we can to support your father and your family.
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Review from M M (Daughter-in-law of Resident) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst the surrounding of the place itself were 'difficult' the staffs attitude from introduction to leaving was lovely and reassuring. Thank you to you all.
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Review from I G (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager was very honest with us when we first met. The new owners are improving the care home, which had got a bit tired. The most important part of the service for me was the care and the staff there. They are first class, they really looked after my dad. He had just lost his wife after 62 years
of marriage and was fragile. When we moved him back home he made a point of thanking them for the way they looked after him. Personally I wouldn't hesitate to recommend the care home because of the staff.
Reply from Abbey Court Team, The Whole Team at Abbey Court Care HomeIt was truly a pleasure to support your dad and your family during such a difficult time. Were so pleased he felt well cared for and that our team could provide the comfort and reassurance he needed.

Thank you for your kind words and for trusting us with his care.
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Review from C M (Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only been here 2 days but so far so good.
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Review from J W (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Abbey Court is a very good care home, knowing that your loved one is being cared for with dignity and compassion in a secure and understanding environment is very comforting. All the staff, from the house-keeping, kitchen staff, reception, admin to carers and nurses are friendly and kind, and help to
provide a safe and welcoming home.
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Review from Rosemary R (Sister of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Abbey Court Care Home for three weeks, he has settled in really well. The staff are fantastic and nothing is too much trouble. The room is lovely and clean, the bathroom is also spotless. He joins in any activity that is happening.
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Review from Sue A (Wife of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Abbey Court Care Home since June. He has Alzheimer's dementia, the staff are brilliant, they are kind, supportive and go that extra mile to keep them clean and happy as possible. The management is also brilliant, telling me if any problems with my husband and supporting me and
making me feel at home. The whole place is clean and tidy, the cleaners are health and safety conscious most of the time cleaning two if not three times a day after meals. They are caring to all the residents that are there. Could not have found a better place for my husband. Gold star for all staff for all their hard work. Thank You.
Reply from Joanne Monaghan, Manager at Abbey Court Care HomeThank you for taking the time to leave us feedback, Sue. Our aim, here at Abbey Court, is always to ensure our residents are as independent, comfortable and happy as possible within our home and it’s always fantastic to hear that this aim has been met.
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Review from Jean S (Wife of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is on the Forget Me Not Unit, the care he is receiving since being admitted is 100% he isn't the easiest person to deal with at times but through all his time there he has been treated with respect and kindness at all times. The staff and management have kept me up to date on everything they
do for him, I am so happy he is being looked after with the utmost kindness and care.
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Review from A R (Husband of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear wife suffers from deep depression and has done so for 40+ years. She also has aggressive lower body Parkinson's. She was accepted at Abbey Court in October 2018. Both I and the family are and always have been delighted with the care given to the dear lady. Times have been tough but the staff
here are excellent, simply excellent.
Reply from Julie Bradshaw, Home Manager at Abbey Court Care HomeThank you for your feedback in relation to Abbey Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from C M (Resident) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent overall. Nurses especially good.
Reply from Julie Bradshaw, Home Manager at Abbey Court Care HomeThank you for your feedback in relation to Abbey Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from K B (Wife of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been with Priory for the last 3 years in two of your homes. The care he has received on both accounts has been excellent and I can't praise them enough, not only to my husband but to me as well. Thank you.
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Review from Lynn F (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
The carers were great but short-staffed. Sometimes you never saw a carer and had to look around to find one. Turnover of managers is high. Items of Mum's went missing and requested what music she liked but it was never played to her. Entertainment was hit and miss and that's if they got taken to the
entertainment. Mealtimes are not structured well. Sometimes breakfast was given at 10am. Clothes were slung in the bottom of her wardrobe even though we provided loads of coat hangers which never came back with her clothes on. Asking staff to call when she needed things and I hardly got any calls. Asked nurses and one of the lady managers to remove clothes that were too big and tell me what she needed, it happened once. One senior nurse took it into her own hands to stop a patch without consulting us first. When Mum passed away I was promised her ornaments would be wrapped in her clothes to prevent damage but they, along with her other stuff was slung in a box, like she didn't matter.
Reply from Julie Bradshaw, Home Manager at Abbey Court Care HomeWe are sorry to hear that you had a negative experience at Abbey Court Care Home. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.
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Review from Christine F (Daughter-in-law of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law reached the stage in her life when it was necessary to move to residential/nursing home care. Having looked at several providers I noted Abbey Court has a good CQC review. Luckily they had an available room! From assessment to moving in and continuing care, we have been very impressed.
The home is beautifully laid out and spotlessly clean. Mum's room is able to accommodate all her needs.
Reply from Jeffrey Ford, Home Manager at Abbey Court Care HomeThank you for your feedback in relation to Abbey Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Gary W (Son of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home and all the staff are fantastic - from care staff, nurses, management, laundry and cleaners are so professional and personable to residents. This establishment has restored my faith, opened my eyes and made me appreciate what hard work all the staff put in and the difficulties and challenges
they face, but help you as relatives overcome.
They have been so “on the ball” with my Mum, showing her utmost dignity and respect, right up to and even after her passing away. We as a family and my Mum couldn’t have asked for more.
Reply from Jeffrey Ford, Home Manager at Abbey Court Care HomeThank you for your feedback in relation to Abbey Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from J B (Sister of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was here for almost 2 years and was well looked after. We had no complaints at all. The staff were very caring.
Reply from Jeffrey Ford, Home Manager at Abbey Court Care HomeThank you for your feedback in relation to Abbey Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from A W (Wife of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
On hindsight, I wished I had complained to the manager when my husband first went into Abbey Court.
My main complaints are as follows:- Not enough staff
1 Leg bag wasn't checked/emptied.
2 New leg bag wasn't changed for the first two weeks.
3 Bed linen is old and stained.
4 When my husband refused
personal care, staff just left him in bed instead of having the authority to coax him.
5 The ensuite floor and toilet not cleaned thoroughly.
6 Clothes missing.
Reply from Jeffrey Ford, Home Manager at Abbey Court Care HomeI am sorry to hear of the concerns raised in regards to your husbands care. Please be assured that all points raised are being taken seriously and are under review.
We have an open-door policy and the manager is available to meet with family’s who have concerns. We also offer regular relative meetings where concerns can also be raised.
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Review from D P (Stepdaughter of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
The staff are friendly, however, personal care my father has received so far appears to be sporadic.
Vomit stained sheets still on the bed three days later. Towels in the bathroom with more holes than towel!
Personal pads placed in the room for my mum to put on him if she thought necessary. We had
to insist he had cream put on his bottom which was sore - we were told this hadn't broken the skin so was not required. Duvet cover as a bottom sheet on the bed, the list goes on...
Reply from Jeffrey Ford, Home Manager at Abbey Court Care HomeI am sorry to hear of the concerns raised in regards to your fathers care, each area is currently being reviewed robustly and addressed within the home. We have an open door policy and the manager is available to meet with family’s whom have concerns.
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Review from John R (Son of Resident) published on 18 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was lucky enough to spend the last few months of her life in Bluebell Unit at Abbey Court, the standard of care was excellent and the dignity given was second to none. She was not an easy patient but the staff were wonderful in their treatment of her. Also, the care and support given to the
family up to the end and beyond was first class, I cannot express how grateful we were to everyone.
Reply from Cathy Charley, Home Manager at Abbey Court Care HomeWe are very grateful to receive such a positive review of Abbey Court. It means a lot to our staff to know that the dignity and respect all our residents are treated with has been acknowledged. We are so glad that your family felt supported by staff at this difficult time. Thank you
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Current Review Score: 8.6 (8.589)

Overview of Review Score

The Review Score of 8.6 (8.589) out of 10 for Abbey Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.484 for Abbey Court Care Home is calculated as follows: ( (56 Excellents x 5) + (26 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 93 Ratings = 4.484
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.105 Points relating to the number of positive Reviews for Abbey Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 8 Positive Reviews ÷ 17.6 = 0.455
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Abbey Court Care Home

What types of Care is Abbey Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbey Court Care Home have?

There are 88 Single Rooms.

What are the Facilities & Services at Abbey Court Care Home?

Close to Local shops, Minibus or other transport, Lift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Abbey Court Care Home to the centre of Bourne?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Court Care Home to verify any information. View our terms and conditions. Abbey Court Care Home has an Enhanced Service - more info.