Abbey Court Care Home, Bourne, Lincolnshire
Abbey Court Care Home, Bourne, Lincolnshire
Abbey Court Care Home, Bourne, Lincolnshire

Abbey Court Care Home is located in a residential area of Bourne in Lincolnshire and is ideally situated for public transport links. The home is purpose built and has 88 beds over two floors and provides general and dementia nursing care. Communal areas include dining rooms, lounges and a hairdressing salon.

The ground floor accommodates frail elderly residents requiring general nursing care and the first floor is for residents requiring dementia nursing care. Please contact the home for more information.

Group: Priory Adult Care

Person in charge: Cathy Charley (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 88

Rooms with ensuite WC: 88

Facilities & Services: Palliative Care • Respite Care • Minibus or other transport • Lift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Abbey Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Abbey Court Care Home has a Review Score of 8.2 (8.189)

The Review Score of 8.2 (maximum of 10) for Abbey Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Abbey Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.905 for Abbey Court Care Home is calculated as follows: ( (32 Excellents x 5) + (35 Goods x 4) + (19 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 95 Ratings = 3.905

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.284 Points relating to the number of positive Reviews for Abbey Court Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 5 Reviews ÷ 17.6 Target = 0.284

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    2
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbey Court Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Abbey Court Care Home

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1

Searching for a residential home is a worrying experience. My wife has dementia as well as a number of other ailments. When we found Abbey Court we could not believe our luck. The home is big, very clean and has outstanding staff from reception to the carers. The rooms are of a good size and very clean as is the social area. The staff are always available for help and advice, nothing seems to trouble them, with plenty of parking spaces and a car, a cleanliness certificate, it has put my worries for my wife of 62 years at rest.
I would strongly recommend contact if the need is there.

How likely would you be to recommend Abbey Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father had dementia and all the staff on west wing from the nurses to the cleaners and everyone in between were amazing. They always made me feel welcome and I never felt a question was ever silly. I cannot thank them enough for the care and love they showed my dad before he passed away.

How likely would you be to recommend Abbey Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Food Problem. Residents don't need foreign names as they ask us 'what is it?'. Even I don't know, and the worst is no puddings much at dinner. Today, pudding was a doughnut. I have told them time and time again, they say it's summer and need lighter things. This is disgusting for what you pay, would they have a doughnut for pudding? Sometimes it is Eaton Mess. Odd times it is sponge pudding. Old people are used to sponge and custard, apple pie and custard, jam roly poly etc, but it's like talking to a brick wall. The best lady is leaving. Not pleased with the new lady and wish the other lady would stay. She understood the staff need treating better. No wonder they leave.

How likely would you be to recommend Abbey Court Care Home? Don't know

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

All the staff, management, clerical, catering, laundry, cleaning, caretaking, gardening, nurses and carers are outstanding and dedicated, supportive and friendly to residents and their loved ones. The home is comfortable and furnished thoughtfully with residents needs carefully considered. All rooms have shower and toilet facilities. There are also separate bathrooms with hoist facilities. The garden is inviting and especially lovely in the summer. Entertainment and activities are organised to the resident's individual needs. There are also musical activities entertainment, games, art activities, activities for gentlemen and ladies, gardening activities and all birthdays are celebrated.

How likely would you be to recommend Abbey Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From September 2016 the care and treatment received was found wanting and as a family we were not happy with the level of care which we reported to management.
There appears to be a lack of management to understand the needs and concerns of the residents and well as the relatives concerns.

How likely would you be to recommend Abbey Court Care Home? Extremely Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Very Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Very Poor

This care home is of a very high standard. The menu is a lot to be desired considering all very elderly and only used to meat and two veg!
Not enough staff on duty at one time. The ones that are usually run ragged. Not good enough for very poor wages.
Sometimes they are not treated well by the Team Leader. That is why they don't stay.

How likely would you be to recommend Abbey Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been resident at Abbey Court since December 2016. I am absolutely overwhelmed with the care and attentions my dad receives from all staff and management.
His hygiene and appearance are always outstanding and I feel words can not express my total appreciation to all involved.

How likely would you be to recommend Abbey Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care home is satisfactory in general. Latest manager has made changes. Meals are generally good but times of meals, erratic. Water is usually available in a jug in residents room but not always. En suite adequate but could have been larger and we had plumbing issues. Majority of staff are hardworking and dedicated and as asset to the home. Our concern is occasional night nurses not patient friendly and cause anxiety in residents. Trips out getting more regular which is great but local trips better than long journeys. Biggest concern is loneliness. No regular time for personal interaction.

How likely would you be to recommend Abbey Court Care Home? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

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