Search...

Abbey Court Care Home

Falcon Way, Bourne, Lincolnshire PE10 0GT
Maven Healthcare One Ltd Logo
Jobs
Abbey Court Care Home logo
Abbey Court Care Home, Bourne
Abbey Court Care Home, Bourne
Abbey Court Care Home, Bourne

Abbey Court Care Home in Bourne, Lincolnshire, is a purpose-built nursing and dementia care home for up to 88 adults. With registered nurses available 24 hours a day, the team provides personalised care focused on each resident’s individual needs. All bedrooms are en-suite, and residents are supported by nurses, care assistants, activities staff, catering and housekeeping teams. The home is conveniently located close to local shops and amenities.

Abbey Court specialises...  

Care Provided by Abbey Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Gardens
  • Television point in own room

Good to Know

Group / Owner

Person in charge

  • Sophy Whiting(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (88)
  • Single Rooms with ensuite Wet Room (88)

Visiting

  • All visitors are welcome between 9-5, 7 days a week if one requires out of hours visiting times don't hesitate and give the home a ring.

Parking

  • Onsite parking available.

Abbey Court Care Home Reviews (40)

Submit a Review
8.7

Abbey Court Care Home has a Review Score of 8.7 (8.740) out of 10, based on 9 reviews in the last 2 years. Over all time Abbey Court Care Home has 40 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Abbey Court Care Home
Loading...
Showing 40 reviews matching selected criteria
Review from John R (Son of Resident) published on 18 December 2018 Submitted via Website
Overall Experience

My mother was lucky enough to spend the last few months of her life in Bluebell Unit at Abbey Court, the standard of care was excellent and the dignity given was second to none. She was not an easy patient but the staff were wonderful in their treatment of her. Also, the care and support given to the family up to the end and beyond was first class, I cannot express how grateful we were to everyone.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

We are very grateful to receive such a positive review of Abbey Court. It means a lot to our staff to know that the dignity and respect all our residents are treated with has been acknowledged. We are so glad that your family felt supported by staff at this difficult time. Thank you

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew H (Husband of Resident) published on 28 November 2018 Submitted via Website
Overall Experience

My wife has severe vascular dementia and I am her sole carer. I found myself physically unable to look after her and had to accept that she would have to go into care for a couple of weeks while I recovered. This is a situation I have dreaded as I could not face the thought of her going into care. I chose Abbey Court because I knew someone who was very happy with the care his wife was receiving. How glad I am that I did. From the moment my wife got into her room she seemed very relaxed and settled into her chair and fell asleep. She obviously felt safe and secure and I found it very easy to leave her there. During the two weeks she was there, she received care of a high standard. Every day when I visited she was relaxed and happy and all those who were caring for her were genuinely caring and provided the very best care that they could. If my wife has to go into care in the future, I hope that there is a spare room in Abbey Court. Thanks to all her carers.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you for your positive comments about Abbey Court Care Home. We are so glad that your wife settled well into the home and happy that we were able to care for her while you took the time you needed to recover.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Rachel S (Niece of Resident) published on 15 November 2018 Submitted via Website
Overall Experience

Visited my aunt this afternoon for the first time in her new home. The receptionist was very approachable, welcomed me with a smile and requested two carers to show me the way to the first-floor lounge. They were more than happy to help and directed me to my aunt. I was in time for the tea round and was offered a cup a long with my aunt. The lounge had a very calm atmosphere and there was a sufficient amount of carers available for the residents' needs as well as mine. Very impressed at the high standards and professionalism of all the staff I had the pleasure to meet this afternoon.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home
Thank you for your kind comments. We are so pleased that your Aunt has settled in well and you were able to enjoy time with her in the lounge.

We hope to see you again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Sandra F (Wife of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience

My husband, in the advanced stages of Alzheimers Disease, is not the easiest of residents. However, at all times, he is dealt with kindness, respect and consideration. Importantly, all staff are warm friendly and professional and are also supportive of family and friends. I have no hesitation in recommending Abbey Court to anybody who needs to find caring, welcoming yet professional care for their loved one.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you so much for this lovely review. It’s so good to hear that staff are supportive to relatives as well as our residents. The team really appreciates this positive feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael A (Son of Resident) published on 5 September 2018 Submitted via Postal Card
Overall Experience

A caring environment with good sized rooms. Great staff and good food. The only downside is the cost but lowering would mean less staff for patients, or rather more patients for staff member.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you for your positive review. Our Staff take pride in ensuring that all residents are looked after in a caring and dignified way.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth C (Son of Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience

Very happy with the standard of care throughout this care home.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you for your feedback in relation to Abbey Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clare H (Granddaughter of Resident) published on 15 August 2018 Submitted via Website
Overall Experience

My nan has only been in this care home for a short period and is settling in well. The staff already have a good understanding of her and I have just been to the fun day which was lovely, seeing my nan sitting alongside new friends she had made, laughing along at the circus skills. It was a lovely afternoon to see visitors, residents and staff all getting involved. They really do make an effort and it is such a warm welcoming place to visit.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you for this review. We are happy that your Nan has settled so well and are pleased you enjoyed the Fun Day. It was lovely for us to see so many residents, families and staff enjoying the day together.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J J (Daughter of Resident) published on 2 August 2018 Submitted via Postal Card
Overall Experience

I have found the home friendly, homely and staff very friendly. Nothing is to much trouble for them. They are always friendly and have a smile on their faces. It is always clean and has a pleasant small. My mother has settled well and likes it and that makes me feel we have put her in the right care home.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home
Thank you,

It is lovely to hear that your Mother is settled and happy. I will pass your kind comments onto the staff who will be delighted to hear them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrea B (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

My Dad has been in Abbey Court for 18 months and during this time I have witnessed the best of care at all times. I feel the staff here deserve a gold medal. My Dad can be a handful at times but is always treated with the utmost respect and his dignity considered at all times. I am absolutely thrilled that my Dad became a permanent resident at Abbey Court.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you for this great review. At Abbey Court the whole team is committed to providing the highest quality of care and we are pleased that you are happy with all aspects of care given to your Dad.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hazel C (Daughter of Resident) published on 11 July 2018 Submitted via Website
Overall Experience
My Mother has been in this home for over 5 years and has been extremely well cared for over the entire time. She celebrated her 100th birthday in the home which, were it not for the care she has received, she would certainly not have made this milestone.

The staff are very friendly and supportive. There is always a smile and a warm welcome in Mum's unit.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you for this lovely review of Abbey Court Care Home. It has been a pleasure and an honour to care for your Mother and to have been involved with her 100th Birthday celebrations.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Wife of Resident) published on 13 June 2018 Submitted via Postal Card
Overall Experience

I have always found carers and cleaners to be helpful and pleasant to the residents. They smile which I think is important to the residents and nothing is too much trouble. I am very happy with the way my husband is looked after.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you for this lovely review, we are happy that you have been so pleased with the care we provide at Abbey Court.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card
Overall Experience

Dad received excellent care on Bluebell lounge. They are a good team. The staff are very understanding of dementia care.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you for this review and your kind comments. We really appreciate them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John S (Husband of Resident) published on 24 May 2018 Submitted via Postal Card
Overall Experience

The home takes good care of my Wife. But there needs to be more permanent staff, there are too many temps.

Reply from Annabel Marshall, Deputy Manager at Abbey Court Care Home

Thank you for your feedback in relation to Abbey Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley D (Great-Niece of Resident) published on 23 May 2018 Submitted via Website
Overall Experience

Words can’t express how happy we are with the care given. Staff very friendly and always welcome you. They are interested in the service user and also their family. Only want the best for them and will go out of their way to make them feel secure. Security 10/10 very impressed. It’s one big happy family and everyone are welcome.

Reply from Cathy Charley, Home Manager at Abbey Court Care Home

Thank you for your positive feedback in relation to Abbey Court, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Werner D (Wife of Resident) published on 21 September 2017 Submitted via Postal Card
Overall Experience
Searching for a residential home is a worrying experience. My wife has dementia as well as a number of other ailments. When we found Abbey Court we could not believe our luck. The home is big, very clean and has outstanding staff from reception to the carers. The rooms are of a good size and very clean as is the social area. The staff are always available for help and advice, nothing seems to trouble them, with plenty of parking spaces and a car, a cleanliness certificate, it has put my worries for my wife of 62 years at rest.

I would strongly recommend contact if the need is there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G B (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card
Overall Experience

Food Problem. Residents don't need foreign names as they ask us 'what is it?'. Even I don't know, and the worst is no puddings much at dinner. Today, pudding was a doughnut. I have told them time and time again, they say it's summer and need lighter things. This is disgusting for what you pay, would they have a doughnut for pudding? Sometimes it is Eaton Mess. Odd times it is sponge pudding. Old people are used to sponge and custard, apple pie and custard, jam roly poly etc, but it's like talking to a brick wall. The best lady is leaving. Not pleased with the new lady and wish the other lady would stay. She understood the staff need treating better. No wonder they leave.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon P (Daughter of Resident) published on 16 June 2017 Submitted via Website
Overall Experience

My father had dementia and all the staff on west wing from the nurses to the cleaners and everyone in between were amazing. They always made me feel welcome and I never felt a question was ever silly. I cannot thank them enough for the care and love they showed my dad before he passed away.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mandy G (Friend of Resident) published on 2 June 2017 Submitted via Website
Overall Experience
From September 2016 the care and treatment received was found wanting and as a family we were not happy with the level of care which we reported to management.

There appears to be a lack of management to understand the needs and concerns of the residents and well as the relatives concerns.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet C (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card
Overall Experience
This care home is of a very high standard. The menu is a lot to be desired considering all very elderly and only used to meat and two veg!
Not enough staff on duty at one time. The ones that are usually run ragged. Not good enough for very poor wages.

Sometimes they are not treated well by the Team Leader. That is why they don't stay.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Annabel W (Daughter of Resident) published on 11 February 2016 Submitted via Postal Card
Overall Experience

Care home is satisfactory in general. Latest manager has made changes. Meals are generally good but times of meals, erratic. Water is usually available in a jug in residents room but not always. En suite adequate but could have been larger and we had plumbing issues. Majority of staff are hardworking and dedicated and as asset to the home. Our concern is occasional night nurses not patient friendly and cause anxiety in residents. Trips out getting more regular which is great but local trips better than long journeys. Biggest concern is loneliness. No regular time for personal interaction.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Abbey Court Care Home.

Upcoming Events

There are no upcoming events for Abbey Court Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Abbey Court Care Home.

Accreditations

There are no accreditations posted yet for Abbey Court Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Court Care Home to verify any information. View our terms and conditions. Abbey Court Care Home has an Enhanced Service -more info.