Devonshire House

High Street, Cavendish, Sudbury CO10 8AS
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9.7 94 Reviews
  • Devonshire House, Sudbury
Devonshire House is located in the pretty village of Cavendish with riverside views, providing quality care and luxurious facilities within a comfortable and relaxing environment. The home continues to welcome new residents for both respite and permanent care. In addition to residential care, they provide care for older people living with dementia.

The home is equipped with stunning facilities for customers to enjoy such as a large conservatory space and cosy quiet lounges, whilst original features such as inglenook fireplaces and beamed ceilings have been preserved.

The home, operated by Anchor, provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Anchor work with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides dementia care and offers on-going training to care staff to ensure their approach always reflects best practice.

They are one of England’s largest providers of housing and care for those aged over 55 years and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvest the money they make into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1460
  • Self-Funded Residential Dementia Care: from £1460
  • RESPITE Self-Funded Residential Care: from £1460
  • RESPITE Self-Funded Residential Dementia Care: from £1460

Colleagues at Devonshire House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Devonshire House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kerry Healy (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Devonshire House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • The home welcome visitors as an integral part of day-to-day life.

Parking

  • There is onsite parking, including disabled spaces.

Devonshire House Reviews (94)

9.7

Devonshire House has a Review Score of 9.7 (9.708) out of 10, based on 13 reviews in the last 2 years.
Over all time Devonshire House has 94 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Devonshire House
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Total of 94, showing 21-40
Review from W P (Friend of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming to me and shown how to log in. Light airy and signposted for visitors. Resident would have liked to go out in the pleasant sun; she enjoys art.
Reply from Kristy Smith, Manager at Devonshire House

Thank you for taking the time to review Devonshire House and we are pleased that you rate our staff as excellent. We appreciate your lovely feedback regarding our home and will pass this on to our team. We support our residents to participate in activities, including enjoying our gardens in nice weather. We encourage our residents to have input into our daily, weekly and monthly activities programme.

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Review from Sarah D (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent provision and care. More engagement in the activities would be good. This would require encouraging my mother to do this. She enjoyed the church service. My mother has enjoyed her time in respite care and particularly enjoyed the lunchtime chats with other residents.
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Review from C H (Son-in-law of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the whole atmosphere very welcoming and clean. The atmosphere among the residents is one of real care and comfort. There is nothing really that the care home finds difficult to provide. Residents are very happy, as is my mother-in-law. Carers are very helpful and polite. The home is clean and
well-maintained. Thank you.
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Review from P H (Daughter of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very caring and helpful. My mother is very happy with everything, as are we. Nothing is too much trouble.
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Review from Rob W (Son of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had his last days in Devonshire House in 2015 and my Mum is now in the dementia wing there. I can't thank the staff enough. I'm always impressed by everyone that works there - can honestly say I've never seen any of the staff be anything but really kind and caring to the residents.
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Review from Annette H (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mum has been a resident on the Ryder Wing since February 2020 when her dementia proved too much for her to continue to live on her own. From the start, the staff have always shown great care and attention towards Mum and slowly she has built up a strong rapport and trust in regular staff
members, this has resulted in her being calmer and less afraid.
The staff and management have always gone the extra mile for my mother which is greatly appreciated by all the family, as access to seeing relatives has been very difficult, due to the home’s own, yet understandable, procedures to prevent Covid outbreaks within the home.
The home regularly updates us regarding Mum's health, wellbeing and any needs. They also provide weekly newsletters and Zoom meetings for relatives, which are very helpful.
The location of Devonshire House is both beautiful and tranquil but we would recommend the care home because of the most primary of all reasons and that is the high quality of the staff.
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Review from S L (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Devonshire House now for a year, having initially come for a short respite stay following a stay in hospital. At 94, she was "coping well at home and had no intention of ever going into a care home".
One year on and Mum is content and well...she cannot say enough about how caring and
friendly all the staff are, from cleaners to maintenance, management and of course carers. There is always time for a little chat if she wants it and peace and quiet if not. She is treated with respect and concern at all times that I have witnessed interactions. Of course, there are niggles sometimes, that`s life, but any concerns are always received and dealt with professionally. Mum smiles and laughs more than I have seen in a long time... relieved of the struggle to cope, she is supported to manage her own life rather than `life being taken over by professionals, and as her family, we can enjoy visiting her, rather than worry.
It was Mum's decision to stay, which for me, says it all.
Reply from Stuart Coleman, Home Manager at Devonshire House

Thank you for taking the time to review Devonshire House, and we are pleased that you are extremely likely to recommend our home. We are glad that your mum is happy living with us, and we are always happy to discuss any aspect of our care. I will ensure that all our team are aware of your kind comments.

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Review from Julie M (Daughter of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Devonshire House for just over a year, following several falls which resulted in him being unsafe to live by himself. In addition to this, I noticed that his memory had started to deteriorate. Finding a good care home during the height of the pandemic was not straightforward as
tours were quite sensibly put on hold. However, Devonshire House is close to my home and I knew of several people who had lived there and relatives happy with their care. The manager and staff were very welcoming and helpful from my initial visit to discuss Dad's needs. He went straight there from the hospital and settled in quite quickly. The staff are all very friendly and my dad is extremely well cared for. I visit weekly now and the staff feel like friends. There is a lovely atmosphere as soon as the front door is opened by the staff. Communication is good and the weekly newsletters and regular relatives Zoom meetings are much appreciated.
Thank you to every member of staff, you are amazing!
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to review Devonshire House and we are pleased that you rate our care and support as excellent. We aim to support our prospective residents and their family and friends from the first time they contact us. Thank you for your lovely feedback on our team and I will make sure they are aware of this.

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Review from Andrea O (Niece of Resident) published on 9 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I found it really hard to make the decision for our aunt to move into permanent care, even when she wasn’t able to stay at home safely due to her risk of wandering. The thought of us looking into care felt very daunting. However, we made an appointment to look at Devonshire House. We both
felt really impressed by the home's homely and clean environment. The staff were very friendly and welcoming and spent quality time with residents, such as activities. The home had such a nice calm and relaxed atmosphere. We both felt such a sense of relief that we had found somewhere nice for our aunt.
My aunt has now been a resident since September. She appears contented and well looked after. She has a lovely room with her own en-suite bathroom. Staff have always welcomed us.
We feel very lucky that we have found such a lovely care home.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to review Devonshire House and we are pleased that you rate our overall standard as excellent. We appreciate that arranging care for a loved one is sometimes a difficult decision but we endeavour to provide peace of mind and we support families from their first contact with us. We are pleased that your aunt resides with us at Devonshire House. We are grateful for your kind comments, which I will pass on to our team.

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Review from Erika S (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum never wanted to go into a home and had very strong views on care homes until we were put into a position that we needed to find somewhere for Mum for a few weeks in between carers at her own home! Upon visiting Mum at Devonshire House I found her to be very happy and very excited with her surroundings
she could not wait for lunch and said the food was amazing! When I discussed with Mum how she felt about being in Devonshire House she said "who would not want to stay here?". She also said she was wonderful when I asked her how she was feeling! That is something she has not said for years! The home is beautiful and the gardens stunning! The staff are so very caring and give Mum the care and time she needs. Thank you Devonshire House for making my mum's life a place that she loves!
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Review from Adrian S (Nephew of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were kind caring and very supportive. Our Aunt was treated with dignity and respect and we were updated regularly with her health and wellbeing. It's reassuring knowing that our Aunt spent her final days in a kind caring home. You have a wonderful team. Thank you to you all.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to review Devonshire House and we are pleased that you rate our home as excellent. It was our pleasure to care for your Aunt and I will ensure that our team are aware of your lovely feedback.

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Review from Emma H (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Devonshire House has been my mother's home for about 8-months following a short stay for respite. She was a very busy, social, active, professional lady, but due to age and failing health, she needed to move into a home for more support and care. Devonshire House has been the perfect place for her,
and she tells me regularly how kind and attentive all the staff and carers are. Recently, (March 2021) she was very unwell, and so I visited several times over the weekend at different and unexpected times, and every time I arrived - Mum was being attended or had just been attended to and was either being reassured or was calm, and every single need that she might have had was being fulfilled. She was always clean, and the room and bedding were always fresh. The staff during that weekend regularly go over and above any expectations to ensure that she is safe and cared for and that she is as happy and occupied as she can be, and I am so grateful to have found this home for my mother.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for your lovely feedback regarding Devonshire House. We’re very pleased that you rate our overall standard as excellent and I will ensure that all colleagues are aware of your wonderful comments. We’re very pleased that your mother is feeling better following her illness and we will continue to provide her with the highest standard of care and support.

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Review from Marianne (Daughter-in-law of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Devonshire House have looked after my mother-in-law for the last 18 months, the care has been amazing. They have liaised with medical professionals, liaised with family and put my mother-in-law’s individual needs first. We previously experienced two other care homes that struggled to provide adequate
care but the staff at Devonshire wanted to understand and wanted to help and the outcome has been that my mother in law has settled, calmed and feels at home with staff that she trusts and is in an environment that she is relaxed in. Lockdown has provided challenges but the care home have always prioritised safety and we cannot fault that, and we know that our loved one is in good hands.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to review Devonshire House. We appreciate your lovely feedback and I will ensure that our team are aware of your wonderful comments. I’m pleased that you have been happy with your mother-in-law’s care during what has been a challenging time for everyone.

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Review from Wendy (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent exactly four years at Devonshire House. The building and gardens are beautiful but also the care Mum received was been second to none. The staff clearly care about the residents and have been really helpful to me too, keeping me informed about Mum’s health issues. The staff even arranged
a Zoom 90th birthday party for Mum during lockdown so that her whole family could celebrate with her. It was lovely to see her looking so happy and well cared for. During her last illness, the staff were amazingly supportive both to her and me - I can’t thank them enough.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for your wonderful review of Devonshire House and it was our pleasure to help your mother celebrate her 90th birthday. We work hard to ensure residents enjoy our home and gardens and I will pass your lovely feedback to our team.

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Review from Robert B (Son of Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was allocated to this care home in May 2020, she, unfortunately, died in October. The manager and staff here are outstanding in terms of commitment, care, wellbeing and comfort. She honestly could not have found better care anywhere. Although we hoped she would be there for a few more years it was
not to be, her end of life care was truly remarkable. I cannot thank the whole team enough.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to provide feedback on Devonshire House. I will make sure our staff are aware of your kind compliments and we are very pleased that you feel our care was outstanding.

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Review from Kate B (Granddaughter of Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother was very happy in her last five months of her life in Devonshire House. Nothing was too much trouble for the team to make my nan comfortable. Always looked smart and tidy, fed well and always encouraged her to have mealtimes in the dining room. Sadly she passed away in October last year
and I can honestly say the care, respect and dignity they gave my nan were on another level and for this, I will be forever grateful. Thank you.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to review Devonshire House. It was our pleasure to care for your nan and I will ensure that our team are aware of your lovely feedback.

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Review from Janet DB (Next of Kin) published on 24 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear friend resided at Devonshire House for his last 2 and a half years. He was very well cared for and the staff team gained his confidence going the 'extra mile' to ensure he was comfortable and treated with compassion. A private person with complex health needs who had lived on his own for many
years the move to a care home was a difficult decision but turned out to be a blessing for which he was and we are most grateful. Our warm thanks to all the team for their expertise, understanding and loving care. We wish the 'new' manager well with plans to enhance the offering for the future at Devonshire House.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for your kind review. It was our pleasure to care for your friend and I will ensure that our team at Devonshire House are aware of your lovely comments.

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Review from S C (Daughter of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff of Devonshire House very professional and very respectful towards my mum. They listen and support me when I have any queries concerning my mum. During the Covid-19 lockdown of the home, I have had regular video calls and telephone calls and now we can enjoy socially distanced
garden visits. With the support of the carers, this has made life for Mum easier. She is not so anxious and she relaxes and enjoys our visits. The staff make sure that Mum is comfortable during the hot weather, seated under a parasol, wearing suncream and when it was chilly, a blanket over her.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for your lovely feedback, which we will ensure is passed on. It’s been our pleasure to facilitate socially distanced garden visits and video calls with your mum and we are pleased that she is happy with us.

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Review from J H (Niece of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle has profound Alzheimer's and the staff give him the care and support we wish we could provide ourselves. They truly care for him as a person, maintaining his dignity and quality of life in every way they can. They are amazing and we cannot thank them enough.
Reply from Stuart Coleman, Manager at Devonshire House

We appreciate you taking the time to provide your review. We work hard to provide person-centred care to all our residents and will ensure your kind comments are passed on.

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Review from Cameron D (Son of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good indeed. The staff are kind and thoughtful and take the trouble to understand the character and requirements of each individual resident. They are sympathetic to and understanding of the needs of family members. Overall care and activities very well-tailored to those suffering from dementia/Alzheimers.
Reply from Stuart Coleman, Manager at Devonshire House

Your lovely feedback means a lot to our staff and I will ensure they are passed on. Thank you for taking the time to support Devonshire House by submitting your review at this time.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Devonshire House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Devonshire House is calculated as follows: ( (124 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 154 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.942 Points relating to the number of positive Reviews for Devonshire House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 13 Positive Reviews ÷ 13.8 = 0.942
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (0)

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