Devonshire House

High Street, Cavendish, Sudbury CO10 8AS
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9.7 94 Reviews
  • Devonshire House, Sudbury
Devonshire House is located in the pretty village of Cavendish with riverside views, providing quality care and luxurious facilities within a comfortable and relaxing environment. The home continues to welcome new residents for both respite and permanent care. In addition to residential care, they provide care for older people living with dementia.

The home is equipped with stunning facilities for customers to enjoy such as a large conservatory space and cosy quiet lounges, whilst original features such as inglenook fireplaces and beamed ceilings have been preserved.

The home, operated by Anchor, provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Anchor work with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides dementia care and offers on-going training to care staff to ensure their approach always reflects best practice.

They are one of England’s largest providers of housing and care for those aged over 55 years and have more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvest the money they make into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1460
  • Self-Funded Residential Dementia Care: from £1460
  • RESPITE Self-Funded Residential Care: from £1460
  • RESPITE Self-Funded Residential Dementia Care: from £1460

Colleagues at Devonshire House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Devonshire House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kerry Healy (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Devonshire House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • The home welcome visitors as an integral part of day-to-day life.

Parking

  • There is onsite parking, including disabled spaces.

Devonshire House Reviews (94)

9.7

Devonshire House has a Review Score of 9.7 (9.708) out of 10, based on 13 reviews in the last 2 years.
Over all time Devonshire House has 94 reviews.

Overall Experience
  • 84
  • 8
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Date Published
  • 94
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  • 13
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Reviewer Connection to Devonshire House
  • 28
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  • 1
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Total of 94, showing 41-60
Review from Ann (Sister of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are unfailingly cheerful, helpful and kind. They go above and beyond what they need to do to make both residents and their families feel at home and very welcome. The building feels homely with the many different rooms and the "log" stoves in winter. The conservatory is a lovely light environment
even on damp days and the grounds are beautiful.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to support the home by submitting this review. Your kind comments mean so much to the staff team, especially in these times. I will ensure your comments are passed on.

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Review from Charles S (Nephew of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been here throughout lockdown and I have been confident she is in good hands. The staff, building and garden are all lovely. The food is ok but could be better: I believe they are working on this.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you very much for your comments and I am pleased that you are happy with the care that your aunt is receiving. We are currently gaining feedback from our customers on our menus so that we can continue to improve the service that we offer.

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Review from S D (Resident) assisted by family/friend published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly caring staff. Large attractive garden. Food could be better. Not very imaginative. Building clean and well maintained.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you very much for taking the time to submit your review. I am pleased that you are happy with the staff and the garden and cleanliness of the building. As you know, the last resident meeting focused on food, with tasting sessions and the rollout of the new spring/summer menu. Thank you for agreeing to share your thoughts and ideas with the kitchen team to shape the future menus.

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Review from S G (Husband of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was received for 2 weeks respite in a friendly and caring welcome. The care she was given enabled her to relax and enjoy the new surroundings and company of residents. The home is maintained to a high standard and when visiting her we were always welcomed by caring and attentive staff.
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Review from A H (Daughter of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since Jan 7th. The care she has received has been amazing. Mum has been able to settle really easily. The staff have all been brilliant, nothing is too much trouble. All of the staff including ancillary and managerial just want the residents to be happy and safe. Our family
have been very reassured that the difficult decision to consider residential care for our mum is the correct one. We cannot thank you all enough for your patience and support.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to review Devonshire House and we are very pleased that your mum is enjoying living with us. Your compliments regarding our team are much appreciated and I will ensure that these are passed on. Your feedback ensures that we can provide the best care for our residents.

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Review from E W (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been with you for three years and she has always received caring and attentive friendly service from your staff and when she's had falls they have responded quickly and efficiently. My father moved in two days ago and the staff have made him feel welcome and are kindly helping him
to settle in.
The food looks pleasant.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to complete a review of Devonshire House. We are pleased that your father is settling in with us and that your mother-in-law enjoys living at Devonshire House. We will pass your compliments on to our staff team including our kitchen staff.

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Review from Roger H (Son of Resident) published on 14 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent just two weeks in the Ryder Wing of Devonshire House in January 2017, where he died. But even in that brief spell, he was treated superbly and with great sensitivity. My mother has been a resident on the other side of the house for nearly three years and she has been looked after extremely
well. She has a lovely room, in a welcoming environment and all the staff have attended to her needs day-by-day with great skill, patience and care and they have coped with crises admirably.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to complete a review of Devonshire House. I am very happy that you are pleased with our staff team and we will pass on your compliments to them.

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Review from P T (Wife of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your carers in Ryder are excellent, patient and most caring.
Reply from Stuart Coleman, Manager at Devonshire House

Thank you for taking the time to submit this review. We are pleased you are happy with staff interaction and we will pass this feedback to our team.

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Review from J H N B (Son of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Devonshire House for some 2 years. He was 94 when admitted. He was deaf, had lost the use of his legs, was doubly incontinent and had mild dementia. I visited him every week.


My father was happy and was impressed by the way that he was looked after. He became fond of the staff and

they of him.


I was impressed by the home and the kindness and patience of the staff. My father died shortly before Christmas 2018.

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Review from John K (Son of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly understand that I have no experience of care homes other than Devonshire House. However, I am really pleased with the caring, smiling, helpful staff at this care home.
I have noticed that many of the residents have awkward traits and yet the staff always cope with a smile. Well done.
The
fact that I have not entered a score on Value for Money or Activities is because I have no comparative data.
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Review from A B (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum has a nice room (spacious) likes the care staff and is fairly settled, however she gets very bored, is unstimulated and there is little community atmosphere. Devonshire House should have a receptionist to avoid visitors waiting for ages to be let in and to improve security. The individual physical
and psychological needs of residents should be catered for better with suitable activities. There should be more community links with local schools, businesses, shops and the Church.
Reply from Karen Curle, Manager at Devonshire House

Thank you for taking the time to review Devonshire House and we are pleased that you are likely to recommend us. We are keen to resolve the issues that you have raised and have tried to contact you in this respect. Please could you contact Devonshire House directly to discuss these in further detail.

We are currently engaging with our local community and have a number activities planned with our residents for the festive period and going forward. We have a receptionist in post and are confident in our security at Devonshire House. We encourage all our residents to participate in our wide range of activities however we respect their wishes if they do not wish to take part. We will continue to review our activities to ensure that these are enjoyed by as many of our residents as possible.

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Review from Patsy R (Friend of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to visit Devonshire house. At last, I was able to enter - using a code. Several times in the past I had to wait quite a while to get in and often couldn't find a staff member to let me out. Not so today. Superbly clean and attractive.
All staff look very professional in uniform, they
are happy and relaxed and engaging very positively with residents/visitors.
Sadly, my friend is bored. Would like musical activities in the evenings. (He dislikes TV and modern music).
Reply from Karen Curle, Manager at Devonshire House

Thank you for taking the time to review Devonshire House and we are pleased that you are extremely likely to recommend our home. We encourage all our residents to participate in our wide range of activities however we respect their wishes if they do not wish to take part. We will continue to review our activities to ensure that these are enjoyed by as many of our residents as possible.

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Review from Anne W (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a happy atmosphere. Staff polite and friendly. Dining room good, with lovely garden views. Food of good standard and well prepared. The new manager seems to have a firm grip on the things that need improvement and her positive attitude will I am sure see results. Dad is happy and safe, just what
I need to be at peace with him no longer able to be in his own home.
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Review from R F (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My mother has been a resident for 8 years. During which time Anchor has taken over. Since then the management has changed three times and the level of basic care fallen each time.
A new manager has promised improvements - we shall wait and see.
The home is in a beautiful setting with mature gardens
and some of the staff do try their best.
Reply from Rachel Dodd-Smith, Occupancy Manager at Devonshire House

Thank you for submitting a review of Devonshire House. We have listened to feedback and are committed to addressing all areas of concern. The new management team at Devonshire House is experienced and we trust that everyone will soon start to see the difference in the delivery of our service to ensure our residents receive the highest levels of care.

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Review from John O (Husband of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing, always busy, talking and reacting with residents. Lots of activities, very willing to answer questions. Good food, tea at any time.
I can go in the home at any time unannounced so it's always the same standard.
Excellent.
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Review from Robin L (Son of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Devonshire House provided excellent care for my mother over a 4.5year period.
They have an extremely good system called 'elderly and frail' and 'Dementia' units
They also manage this very competently and this is a real skill which I seriously appreciate.
My mother spent about 50% of her time in
each unit. The care in the dementia unit was incredible under very difficult conditions.
The care in the elderly and frail unit was more challenging.
The unending patience, love and devotion shown by the carers was outstanding.
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Review from S C (Niece of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family were delighted with the care given to my uncle in the last few years of his life at Devonshire House. The staff were professional and friendly.
When very near the end of his life, the staff made every effort to ensure he was comfortable and never left alone for long.
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Review from Judith H (Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable, staff charming, nice place. I shall definitely be coming back.
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Review from M H (Friend of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently visited a good old friend of mine as I just found out where he moved to. What an outstanding place. We were made to feel welcome from the moment we arrived to the moment we left, he looked so well cared for. Best I'd seen him in a long while!
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Review from Marina W (Wife of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Devonshire House for two years. The home is amazing and has a really homely feel.
The staff care towards those living with dementia is incredible, also to the families.
We have received so much support from everyone.
The management and the staff are a credit to the home.
My
family and myself will never be able to thank Devonshire House enough for all they have done for my husband.
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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Devonshire House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Devonshire House is calculated as follows: ( (124 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 154 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.942 Points relating to the number of positive Reviews for Devonshire House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 13 Positive Reviews ÷ 13.8 = 0.942
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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