Mill View

37 Bolton Lane, Bradford BD2 4BN
Review Us
10 72 Reviews
  • Mill View, Bradford
Mill View is located in the centre of the Bradford community with views over the city. Mill View continues to welcome new residents.

The home provides friendly and comfortable residential and dementia care for up to 50 residents in single en suite rooms. There is also a shop for customers and their families within the home to promote sociable, customer-led activity.

Mill View's dedicated care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

The home provides dementia care and provides on-going training to ensure their approach is best for customers living with dementia. Anchor recognises that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided focus on individualised and compassionate care.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

Our colleagues at Mill View will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Mill View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Carmen Susai (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Mill View directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (50)

Visiting

  • Visitors are welcome at Mill View.

Parking

  • Onsite parking is available, including disabled spaces.

Mill View Reviews (72)

Total of 72, showing 41-60
10

Mill View has a Review Score of 10 (9.953) out of 10, based on 40 reviews in the last 2 years. Over all time Mill View has 72 reviews.

Overall Experience

  • 66
  • 6
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Date Published

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Review from Wendy O (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View is a lovely care home, all of the carers are very good. They work hard looking after the people in their care. My Mum can't walk and has dementia. Mum has been in for nearly two years now and she is very well looked after and contented.

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Review from S W (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident at Mill View over the last 10 months now and I've generally found the Care home and staff all to be excellent. My Mum is really well looked after as she is constantly demanding a fresh cup of coffee all day long. The only issue I've found (although I understand that this situation
is currently being addressed) is that items of new clothing and toiletries we bring in for her appear to soon go missing.

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Review from G B (Niece of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am familiar with Mill View, and on my recent visits, I am pleased to say that the quality of the care given is excellent. One of the best for food, room, and residents' attention by staff. I have no reservations to recommend Mill View to anyone.

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Review from D B (Daughter-in-law of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care received is excellent. The staff are amazing and have been amazing during a difficult time due to management issues. However, I am not happy with the cleanliness of her room at times, food and stains often left on the carpet and surfaces. Dirty stained chair in her room (I have asked for it
to be removed/replaced as not her stains). Clothing is a huge issue, sick of her clothes being worn by other residents and vice versa. I have addressed this numerous times. Also, constantly having to replace toiletries - no way she's used them up.

Reply from Carmen Susai, Manager at Mill View

Thank you for taking the time to review Mill View. I am pleased that you rate our staff as excellent and I appreciate your kind comments regarding our team. Thank you for taking the time to meet with me to discuss the issues that you have raised and I apologise again that aspects of our care home have not met our usual high standards. We have already implemented new cleaning schedules and will continue to make changes to ensure all day-to-day life at Mill View is as our residents and their loved ones wish.

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Review from J S (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my mother-in-law at Mill View several times now. The staff seem to be very friendly and welcoming, although they are not always able to answer specific questions (perhaps because of a new shift). Sometimes (quite often) my mother-in-law's things seem to go missing, despite her having
her name on almost everything. I am unable to comment on food and drink other than to say it seems to appear very regularly but it might be useful to have some kind of food diary to know how much she has actually eaten (she does seem to be losing weight). Her stay seems to have resulted in a few falls requiring a hospital visit. At least she is picked up and emergency services are alerted quickly.

Reply from Kirsty Francis, District Manager at Mill View

Thank you for taking the time to review Mill View and we are pleased you rate our care/support as very good. We apologise for the issues you have highlighted and we would be happy to discuss these matters with you directly at a mutually convenient time.

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Review from Alison D (Daughter-in-law of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Mill View for two weeks respite while her house was rewired. The car and support she received was outstanding. The care staff and managers were friendly and responsive. My relative thrived on the company, provision of food and drink and snacks and took her medication (she
doesn't always comply at home) and even enjoyed having a bath and her hair washed during her stay. Couldn't fault anything about her stay and would definitely recommend it.

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Review from J C (Solicitor of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What caring and kind people Jane and Helena are. Not just to the residents but to families and visitors. Bubbly energetic and efficient. Just what’s needed in a home where we leave our loved ones to be cared for and looked after. It has been my privilege to work with them to source a solution to my
problem. Thank you ladies.

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Review from B L (Son of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family decided to place mum at Mill View in June, following an illness when she could no longer live independently at home. When she first arrived, she needed a lot of attention to help adjust to her new surroundings but the care and patience shown by the staff was excellent and they helped her
to settle in and join in with the other residents for the many regular events that are organised.
We were kept up to date with how she was doing and on our regular visits we would discuss how we'd found her and what we'd like them to do for mum. Nothing was ever too much trouble and we'd agree on adjustments to care plans specific to mum's needs.
Mum fell ill again in early December and spent a short time in hospital before returning on 'end of life' care. The staff were brilliant, allowing us to spend as much time as we wanted with mum, right until the end. They showed great respect and empathy for the family at a very difficult time. We're delighted that we chose Mill View. Thanks to all!

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Review from Susan T (Friend of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit and I was greeted by friendly care staff who made me feel very welcomed. The home was clean and tidy with nice decorations. It was a very pleasant visit and had a happy atmosphere, with the staff being attentive to everyone's needs. Thank you for making this a good experience.

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Review from Graham M (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father have now been in Mill View for around 3 months.


The care and attention they have received is absolutely first-class and they have really really settled in.


Any worries we may have had, as you would with your elderly parents, were quickly dispelled, and we can allow sleep

well for the first time for many a month knowing they are safe and well, and getting first-class care and attention.


Highly recommended.

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Review from Gary M (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just moved in. We are so pleased there was a vacancy as my stepfather was a former resident and this means my mother already knows the staff and how well they looked after him over an 8-year period.

Having had parents in their residency since 2012 I can report the standard of care
is excellent and the quality of the food prepared on the premises has always been 5-star.


As I dealt with buildings in all my working career I can report that the premises are purpose built and well laid out in function and for health and safety.

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Review from Marie K (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough! I've not seen Mum without a smile since she moved to Mill View. The activities they organise are engaging and inclusive to all. Mum loves a party, and Mill View staff go all out celebrating every occasion throughout the year! The staff are friendly and always available
to talk. I've found Mill View to be very person centred, always asking service users what they like/want. This was a massive plus for me when choosing the right home so Mum could continue to have choices in life. Keep doing what you're doing team! Fantastic!

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Review from Steven R (Son-in-law of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View is staffed by a wonderful team of caring and skilled carers, led by the manager.
My mother-in-law was resident here for around 8 months and was treated like a member of the family, but with the skill of nurses.
My mother-in-law was very attached to our dog, and Mill View allowed her to
visit any time, so my mother-in-law could stroke and chat to her.

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Review from Adele R (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially stayed at Mill View on respite, but liked it so much she asked to stay permanently and I think this is a mark of the excellent level of care provided. She’s been a resident since July 2021. All the staff work together to provide the comforts of home, but with the added essential care
skills that make my mum feel safe and secure and give me total peace of mind. The atmosphere is friendly, open and welcoming and there are always seasonal activities for residents to take part in. My mum has become more engaged with activities and people than she was at home, thanks to the gentle, skilled encouragement of the care team. There is always something happening to stimulate interest and conversation - even the corridors have themed displays to capture the attention of residents and visitors. The building and gardens are always maintained, and the food is freshly cooked, with a choice at every mealtime. I’m really thankful to have found Mill View at just the right time.

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Review from Stephen C (Son of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident of Mill View since 2018 when her dementia became too much of an issue for her to continue living independently. Whilst all families faced with this situation find it very difficult, the choice of Mill View for her ongoing care was certainly the right decision. The care home
has excellent facilities and being purpose-built does not have many of the problems associated with older properties. The rooms are comfortable whilst the corridors and public areas provide interest and are often themed. The catering at Mill View is excellent and residents enjoy good food at all times.
The staff are friendly, caring and well organised which resonates the home manager who ensures high standards are achieved at Mill View. The care and reception staff all perform an excellent service and the lack of any issues associated with Covid-19 for both staff and residents is testimony to the hard work, organisation and professional work of all the team at Mill View.

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Review from Sue B (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring for each and everyone of all the residents, making the days as much fun as possible with all kinds of activities. Feel all the residents are in a very safe environment.

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Review from Janice S (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a long term resident at Mill View. Today she stills comes into regular contact with a career who welcomed her to the home 10 years ago! Long term carers are not unusual at Mill View this I believe has provided Mum with stability and most certainly helps to create the loving family atmosphere.
In
addition to this the Mill View team are very aware of the progressive symptoms of dementia not only the importance of treating each resident individually but by also providing an understanding to their families as their loved one's symptoms continue to develop and progress. Kindness at Mill View.

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Review from Brendan R (Son of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Mill View are always brilliant but have been simply exceptional throughout this awful coronavirus crisis. There have been no cases to date of the virus within the home and the staff have done an excellent job of keeping residents in contact with their loved ones.
Communication
has been outstanding and the newsletters are uplifting at this strange and difficult time. The Mill View team are doing a magnificent job in the worst of circumstances and I’m sure the families of all residents agree that praise and thanks for keeping our loved ones safe and happy are well deserved.

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Review from Gary E (Son of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a full-time resident at Mill View for over 12 months. Initially, he was a resident on respite, whilst the family (and the home) ascertained his exact needs, and we were confident that he had settled. We needn't have been concerned - as the level of care which he receives and the comfort
and facilities which Mill View has to offer, has surpassed our expectations. The family is highly delighted with the care and attention which my father is shown by all of the staff. He settled into the environment very quickly and easily and enjoys his comfortable room, the seasonal meal menu, the numerous activities which are laid on and, most importantly for him, the interest and attention which all of the staff - from Managers to the night-time staff - demonstrate. Praise has to be given to the professionalism of the Management Team and much gratitude to all of the staff who provide an admirable level of care for all residents (often under difficult conditions).

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Review from Martin C (Son of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Mill View for six years, ever since his dementia got too bad for him to live at home. During this time I have never had a single complaint about it or spotted anything wrong. The staff provide excellent, loving, care and always go "the extra mile," when caring for my father.
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building itself is very clean and well maintained. It's a purpose-built care home and has wide corridors, lifts etc.
I live over 200 miles away, which means I can't visit as often as I would like to. When my father first needed care I considered moving him to a care home nearer me, as I am his only visitor. However, he is so happy and well looked after I decided to leave him where he is. I don't regret this decision one bit!

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Mill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Mill View is calculated as follows: ( (453 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 472 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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