Bromford Lane Care Centre

28 Fairholme Road, Washwood Heath, Birmingham B36 8HP
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9.5 110 Reviews
  • Bromford Lane Care Centre, Birmingham
Bromford Lane Care Centre makes an excellent contribution to care provision in the Washwood Heath area of Birmingham, with a 116-person capacity and a service suitable for a wide range of care needs.

Though a large care facility, a professional care team follow the company policy of personalised care service, ensuring that all residents feel they are treated as an individual and have their own care packages regularly updated.

This modern and state-of-the-art care facility welcomes long-term residential needs and temporary nursing requirements, while also providing solutions to people with dementia care and palliative care needs.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 116 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Judith Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (116)
  • Single Rooms with Ensuite Wet Room (116)

Bromford Lane Care Centre Reviews (110)

9.5

Bromford Lane Care Centre has a Review Score of 9.5 (9.482) out of 10, based on 36 reviews in the last 2 years.
Over all time Bromford Lane Care Centre has 110 reviews.

Overall Experience
  • 77
  • 24
  • 1
  • 2
  • 6
Date Published
  • 110
  • 7
  • 8
  • 36
  • 74
Reviewer Connection to Bromford Lane Care Centre
  • 27
  • 25
  • 9
  • 8
  • 8
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 101-110
Review from Maureen B (Daughter of Resident) published on 2 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was well cared for in this care home both for respite care and residential care. Thank you. There was a small problem of dealing with Dad who, despite being an older person, isn't incompetent. We only removed Mum from this care home so she could live closer to home.
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Review from Raymond B (Son of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the course of mums care at Bromford Lane Care Centre, we found the staff and management always prepared to go that one step further to ensure her comfort and wellbeing was always a top priority. In her final days their care has been exemplary, therefore we have every confidence in recommending
their care and services to anyone.
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Review from H E (Daughter of Resident) published on 5 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Bromford Lane Care Centre for 19 months and received both complex dementia and nursing care.
She was at all times cared for with utmost dignity, respect and care. All the care staff are wonderful to both residents and families. The nursing staff and management are well
organised and professional. The food is great, laundry is done properly and the rooms are clean and modern I would not hesitate in recommending Bromford Lane Care Centre.
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Review from Pamela P (Sister of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my sister was admitted to Bromford Lane Care Centre. I was impressed by modern space and fresh clean state of the entrance, lifts, corridors and the room. There was no stale smell of urine anywhere. I realise how committed cleaners have to be to achieve that.
My sister came directly from
the hospital to nursing care and I was very relieved when they could offer her a permanent place there. The staff were always obliging and gave adequate care to her. My sister always said when asked that they were always very kind to her. My sister never asked to come home so for all that I am very grateful to Bromford Lane Care Centre. Well done.
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Review from L L (Daughter of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are so helpful and everyone shows a high standard of care in their various roles, from good management, nursing and personal care. Those on the cleaning and housekeeping and kitchen duties are all good role models for other care establishments. My dear mother is very fragile and needs special
understanding and is always supported and cared for by staff who show compassion and are very aware of the dignity and respect which such fragile people need. I also receive help and support from all staff which is so important when someone you love is in the last stages of life.
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Review from Paul J (Son of Resident) published on 23 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
During the time my mother spent at Bromford along with my sister we visited her on a daily basis and would give our thanks to the care staff and social workers involved (I understand names shouldn't be mentioned but special thanks to my mother's carer and social worker for their thoughtfulness and kindness
in dealing with our situation)
Having read the CQC reports initially we were somewhat concerned about Bromford, however you soon realise that this is a paper exercise and the reality is that the care staff are absolutely dedicated and despite how young some of them appear to be they are so dedicated to looking after their patients and have gained my upmost regard for the job they do.
Whilst there could be one or two improvements regarding smells etc this becomes a minor issue as the care given is the primary factor to be considered and this from my perspective was excellent
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Review from Deborah M (Niece of Resident) published on 30 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Uncle was a resident in Bromford Care Home for five weeks. During his five weeks with them the team who worked with him and cared for him were fantastic. He was an elderly gentleman who had received poor care at home from a community agency. He was in a sorry state when admitted to Bromford
- dirty and unkempt. The carer's at Bromford worked patiently with him and restored him to the man I have always known - clean and smart. They gave him his dignity back and I will be forever grateful. I would not hesitate to recommend Bromford for the care of a loved one. The staff are all lovely, approachable and caring.
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Review from Chloe D (Friend of Resident) published on 29 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home with a good environment, caring staff and lots of good activities. The management team are particularly good at their jobs and help you to feel at home, they treat everybody with the utmost respect and can't do enough to support you.
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Review from Natalie T (Granddaughter of Resident) published on 19 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my grandad has been in Bromford lane care home he has dramatically improved. And we can all relax knowing he is safe and well.
The manager is always there to help as so are the staff who really care about the poor people. Thank you so much
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Review from Pauline L (Daughter of Resident) published on 8 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in the assessment unit for four weeks. In this time I cannot fault his care. Staff are very attentive. If you ask for anything they do their utmost to see to it straight away. They listen to relatives and implement what you ask. This centre is a clean and well run place whereby
I would be happy to leave my relative it is friendly and warm and staff always greet you with a smile.
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Current Review Score: 9.5 (9.482)

Overview of Review Score

The Review Score of 9.5 (9.482) out of 10 for Bromford Lane Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.482 for Bromford Lane Care Centre is calculated as follows: ( (305 Excellents x 5) + (68 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (25 Very Poors x 1) ) ÷ 421 Ratings = 4.482
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bromford Lane Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bromford Lane Care Centre to verify any information. View our terms and conditions. Bromford Lane Care Centre has an Enhanced Service - more info.