Bromford Lane Care Centre

My best friend is a resident of Bromford care home. She is extremely happy and settled there. The staff are excellent and very caring. The home is lovely and well maintained. The rooms are bright and cheerful. Staff are very friendly and helpful and have answered any questions and worries we have had. I would strongly recommend this home to others without reservation.

We cannot thank the management and staff enough. The company is lucky to have such a brilliant team.

Thank you from a grateful daughter.

On behalf of my father, we as a family would like to thank all the staff and management for the care of my father during his time at Bromford care home. I would like to thank the staff that were involved in the last few hours before my father's passing as I know my father would have appreciated that these staff members were there at the time. I would just like to finish by saying a massive thank you to all the staff and management.

My lovely dad had been in a Hospital for an extended period and was placed in Bromford Lane Care Home. It wasn’t near our home and we were concerned as to its location and told that private was best and to avoid. No other home could take my dad due to his needs. He started on the dementia floor but quickly moved to nursing care. The level of true care, consideration and lovely staff members was so reassuring. As he quickly moved to end of life, the staff were the most heartfelt caring people you would want at the worst time in your life. They truly looked after my dad and those facing it, in my mum and us. To those staff I thank you and for staying past your hours to give us the best service, you were selfless and a true testament that people still care. For my experience I rate you as wonderful, thank you.

I find the staff excellent, very friendly and courteous. The residents I think spend too long in front of TV. When fully staffed things work well but when there is a shortage, it doesn't and the staff have to work hard to fill in when and where needed, but overall it is a well-run home, which my bother is happy with and as long as he is happy so am I.

Very professional and caring staff who seem totally committed to their patients. My friend is extremely well cared for, showered daily, good food provided, lovely comfortable and warm room and family are being kept well informed of my friend's condition and ongoing treatment. As an independent living retirement home manager myself, I can recommend what I've seen at Bromford care home as outstanding.

My father is a fairly new resident, admitted as "high risk" as he now can't do anything for himself and needs around the clock care. I travelled up from London with feelings of sadness and trepidation following his admission to Bromford Lane but was overwhelmed by the care and support that he has been receiving. I met nurses and carers and saw first hand the care that he has been receiving. Lunch was served and looked excellent (good old Sunday roast) not that my dad could eat much and when we asked for ice cream and soup it arrived promptly and without fuss. In addition, I found the décor of the halls, TV room etc to create a real "home from home" environment. The rooms were spotless and yes clothes do go missing but usually get retuned as long as you label everything. These are my first impressions but I returned to London feeling as content as I could that my dad is in the best place that he could be and I will be a regular visitor.

My Mother has been a resident at Bromford Lane Care Centre for approximately 6 years, she suffers from acute Alzheimers and her condition has obviously deteriorated over time. The management and staff are dedicated and caring who have assisted both my Mother and our family over the years, providing clinical and mental support, the simple fact that we have been happy for my Mother to be cared for in Bromford Lane for 6 years should speak volumes for the home itself and the services it provides under very difficult and challenging circumstances, we would not leave her anywhere for 6 days never mind 6 years if we had the slightest doubt over the home or its environment. We should point out that there have been challenges along the way, but with clear and concise dialogue between the home staff and relatives every problem has a solution, and so far every solution has provided a successful outcome. We strongly urge anyone looking for a care home to visit and see for themselves.

My sister was admitted to Bromford Lane Care Centre just over two and a half years ago because she was terminally ill. The manager has always been available to talk to and provided a very caring approach to my sister's needs. Sadly on the 8th November 2017, my sister past away. Bromford Lane Care Centre's nursing unit were absolutely fantastic in caring/providing her palliative needs. The staff were extremely kind and compassionate which enabled my sister to die peacefully and with dignity. Their support also extended to the family - nothing was too much trouble. We could not have chosen a better place for my sister's care.

The staff keep you informed of everything you need to know and are always ready for a laugh. I feel like moving in here myself.

They seem to lack giving care and compassion at this difficult time (4 weeks assessment). My grandfather lost so much weight whilst being a resident at this "care" home, not to mention how dehydrated he was I've never seen him so happy for me to have a bottle of water in my hand. Ensuring a residents nutrition is met is vital.

I would recommend Bromford Lane Care Centre to anyone looking for a care home.

I would just like to thank all the staff at the Bromford Lane Care Centre on behalf of myself, my father and my mother who spent nearly a month in the home. My mother was so well looked after by all the staff and the medical nurses and staff. It was quite emotional when my mom left the home on her last day on the 31.07.17 to move to her permanent residence. Every time I left the home I could always relax at home knowing that my mother was in very safe and capable hands and would be well looked after. Please pass on our thanks and appreciation to all the staff who my father and myself could rely on 100%. Thank you so much. Thank you all from our family.

There are a lot of activities for the residents to enjoy and take part in.

The home is very clean and tidy. They even have a resident cat which the elderly love to bits! A very good idea!!!

In other words, the residents/patients are all treated with the dignity and respect that we would all want for ourselves including our nearest and dearest when old age makes us so vulnerable.

Care exceptional. Cleanliness very good. The staff outstanding, very caring and couldn't do enough.

My late Monther (died 30/1/17) received excellent care from caring, diligent and hard working staff.

I was (as my mother's main contact) always kept informed about any issues and concerns regarding my Mother's complex needs.

First rate - 10 out of 10.

Thank you.

My mom at first was finding it hard to adjust to going into a care home but she now knows that there are care homes out there where people are kind and she won't feel alone again.

Big thank you to all the staff on the EMA ward.