Bromford Lane Care Centre

28 Fairholme Road, Washwood Heath, Birmingham B36 8HP
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9.5 110 Reviews
  • Bromford Lane Care Centre, Birmingham
Bromford Lane Care Centre makes an excellent contribution to care provision in the Washwood Heath area of Birmingham, with a 116-person capacity and a service suitable for a wide range of care needs.

Though a large care facility, a professional care team follow the company policy of personalised care service, ensuring that all residents feel they are treated as an individual and have their own care packages regularly updated.

This modern and state-of-the-art care facility welcomes long-term residential needs and temporary nursing requirements, while also providing solutions to people with dementia care and palliative care needs.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 116 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Judith Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (116)
  • Single Rooms with Ensuite Wet Room (116)

Bromford Lane Care Centre Reviews (110)

9.5

Bromford Lane Care Centre has a Review Score of 9.5 (9.482) out of 10, based on 36 reviews in the last 2 years.
Over all time Bromford Lane Care Centre has 110 reviews.

Overall Experience
  • 77
  • 24
  • 1
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  • 6
Date Published
  • 110
  • 7
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  • 36
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Reviewer Connection to Bromford Lane Care Centre
  • 27
  • 25
  • 9
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  • 8
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  • 5
  • 4
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  • 2
  • 1
  • 1
  • 1
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Total of 110, showing 81-100
Review from Roy W (Friend of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional and caring staff who seem totally committed to their patients. My friend is extremely well cared for, showered daily, good food provided, lovely comfortable and warm room and family are being kept well informed of my friend's condition and ongoing treatment. As an independent living
retirement home manager myself, I can recommend what I've seen at Bromford care home as outstanding.
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Review from Lorraine H (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a fairly new resident, admitted as "high risk" as he now can't do anything for himself and needs around the clock care. I travelled up from London with feelings of sadness and trepidation following his admission to Bromford Lane but was overwhelmed by the care and support that he has been
receiving. I met nurses and carers and saw first hand the care that he has been receiving. Lunch was served and looked excellent (good old Sunday roast) not that my dad could eat much and when we asked for ice cream and soup it arrived promptly and without fuss. In addition, I found the décor of the halls, TV room etc to create a real "home from home" environment. The rooms were spotless and yes clothes do go missing but usually get retuned as long as you label everything. These are my first impressions but I returned to London feeling as content as I could that my dad is in the best place that he could be and I will be a regular visitor.
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Review from Edwin H (Son of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been a resident at Bromford Lane Care Centre for approximately 6 years, she suffers from acute Alzheimers and her condition has obviously deteriorated over time. The management and staff are dedicated and caring who have assisted both my Mother and our family over the years, providing
clinical and mental support, the simple fact that we have been happy for my Mother to be cared for in Bromford Lane for 6 years should speak volumes for the home itself and the services it provides under very difficult and challenging circumstances, we would not leave her anywhere for 6 days never mind 6 years if we had the slightest doubt over the home or its environment. We should point out that there have been challenges along the way, but with clear and concise dialogue between the home staff and relatives every problem has a solution, and so far every solution has provided a successful outcome. We strongly urge anyone looking for a care home to visit and see for themselves.
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Review from L M (Sister of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was admitted to Bromford Lane Care Centre just over two and a half years ago because she was terminally ill. The manager has always been available to talk to and provided a very caring approach to my sister's needs. Sadly on the 8th November 2017, my sister past away. Bromford Lane Care Centre's
nursing unit were absolutely fantastic in caring/providing her palliative needs. The staff were extremely kind and compassionate which enabled my sister to die peacefully and with dignity. Their support also extended to the family - nothing was too much trouble. We could not have chosen a better place for my sister's care.
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Review from Theresa L (Wife of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving here, my husband has gained a new lease of life. He is happy so we are happy. He loves the staff, the food, everything.
The family are extremely happy with the spaciousness of the home, the level of care given and the amount of varied meals that are given, from breakfast through to tea
time.
The only thing I would say that needs improvement is having the phone answered more quickly.
The staff keep you informed of everything you need to know and are always ready for a laugh. I feel like moving in here myself.
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Review from Rachelle H (Granddaughter of Resident) published on 29 August 2017 Submitted via Website • Report
Overall Experience 1.0 out of 5
They need to go back to basics to learn how the residents should be cared for and there is very poor manual handling by the majority of staff.
Staff could do with educating themselves on how to deal with dementia patients and not use phrases like 'he is a nasty man' as I found this both unprofessional
and upsetting for the family.
The amount of clothes that managed to get lost here was unbelievable also hearing aids and glasses seem to go missing on a regular basis and also personal shower gels are used for other residents.
They seem to lack giving care and compassion at this difficult time (4 weeks assessment). My grandfather lost so much weight whilst being a resident at this "care" home, not to mention how dehydrated he was I've never seen him so happy for me to have a bottle of water in my hand. Ensuring a residents nutrition is met is vital.
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Review from F A (Husband of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident since 23.03.2017 and I have found the management and staff are very approachable and always willing to help me.
I know they treat residents with dignity and go the extra mile to ensure their safety and comfort.
The cleaning staff do an excellent job keeping the unit to
a high standard in all areas.
The food is varied and always prepared.
Hot and cold drinks are readily available to the residents.
In my opinion, Bromford Lane Care Centre is well run and meets the standard I would expect.
I would recommend Bromford Lane Care Centre to anyone looking for a care home.
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Review from Stephen A (Son of Resident) published on 9 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to thank all the staff at the Bromford Lane Care Centre on behalf of myself, my father and my mother who spent nearly a month in the home. My mother was so well looked after by all the staff and the medical nurses and staff. It was quite emotional when my mom left the home on her last
day on the 31.07.17 to move to her permanent residence. Every time I left the home I could always relax at home knowing that my mother was in very safe and capable hands and would be well looked after. Please pass on our thanks and appreciation to all the staff who my father and myself could rely on 100%. Thank you so much. Thank you all from our family.
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Review from Trudy B (Power of Attorney of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The staff are so helpful, friendly and very supportive.
There are a lot of activities for the residents to enjoy and take part in.


The food is outstanding and presented well.
The home is very clean and tidy. They even have a resident cat which the elderly love to bits!

A very good idea!!!
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Review from D C (Son of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff well motivated, well disciplined with good morale. Myself and the rest of our family found/experienced the Bromford Land Care Centre to be a friendly, warm, welcoming place with every one of its staff and support workers treating each and every one of its residents, patients and visitors with
unfailing compassion, kindness and patience among a lot of other good qualities.
In other words, the residents/patients are all treated with the dignity and respect that we would all want for ourselves including our nearest and dearest when old age makes us so vulnerable.
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Review from Gillian C (Partner of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care exceptional. Cleanliness very good. The staff outstanding, very caring and couldn't do enough.
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Review from J B (Son of Resident) published on 14 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late Monther (died 30/1/17) received excellent care from caring, diligent and hard working staff.


I was (as my mother's main contact) always kept informed about any issues and concerns regarding my Mother's complex needs.


First rate - 10 out of 10.

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Review from V M (Wife of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with the care of my husband. The staff are very helpful and kind. We can rest when we are not with him knowing he is safe.
We cannot thank the manager and staff enough.
Thank you.
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Review from Allyson W (Daughter of Resident) published on 23 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was admitted to an EMA bed at Bromford Lane Care Centre in February 2017 for 4 weeks, she has been extremely well looked after and I think she is disappointed to be leaving as the staff have been kind and caring during her stay on the ward.
My mom at first was finding it hard to adjust
to going into a care home but she now knows that there are care homes out there where people are kind and she won't feel alone again.


Big thank you to all the staff on the EMA ward.

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Review from Lucy B (Granddaughter of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent at their jobs, management are always on point with staff, cleanliness and any raised complaints.
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Review from Graham S (Son of Resident) published on 21 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful. The take very good care of all the people in their care with no exceptions.
Not forgetting the cleaners and cooks for their good contribution to a happy home.
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Review from Dorothy B (Wife of Resident) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear husband sadly passed away. He had to go to hospital but his wishes were that he returned to Bromford Lane Care Centre and Bromford agreed to have my husband back. He spent his last week being cared for by such loving staff. He was so comfortable and his passing was so peaceful. I can and will
never forget the professional support and love and kindness to my husband. It gave me peace of mind at a very difficult time.
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Review from TE (Husband of Resident) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care staff are excellent and always greeted with a smile. The commitment the staff show is 100% and worth their weight in gold. This is not just confined to the unit my wife is on, but throughout the whole home, from the kitchen, laundry, and cleaners.
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Review from Sandra P (Daughter of Resident) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Dad has been here for the past 4 weeks on the EAB Asessment Unit. Both my sister and myself were very apprehensive at first but we soon realised how nice and helpful everybody was. Dad settled in less than 24 hours. The staff were so kind to Dad and also to my sister and myself. Everywhere is spotlessly
clean, tidy and no horrible smells. The food is amazing and plenty of it. It is such a shame there are no permanent vacancies available as we would love dad to stay here. A huge thank you to all at the home.
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Review from Philomnea C (Mother of Resident) published on 2 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it is a lovely home they look after my daughter very well. I can stay with her if I want to they make you very welcome.
The manager is very easy to talk to. I would give them 10/10
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Current Review Score: 9.5 (9.482)

Overview of Review Score

The Review Score of 9.5 (9.482) out of 10 for Bromford Lane Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.482 for Bromford Lane Care Centre is calculated as follows: ( (305 Excellents x 5) + (68 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (25 Very Poors x 1) ) ÷ 421 Ratings = 4.482
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bromford Lane Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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