Bromford Lane Care Centre

Care and attention for my sister couldn't be better. She has dementia and can be quite a handful but the staff treat her with great patience and care.

Well done and thank you.

I felt confident on days when we couldn’t be there that he was in the best of hands.

Mom was moved to Bromford Lane for assessment (EAB), whilst there she was treated very well. As she has dementia the care and nursing staff were always compassionate and caring. The room she had was clean and bright with a wonderful view of the garden, which had an Avery and a chicken coop, which Mom loved looking at. The quality of the food was superb, with consistent encouragement given to Mom to eat. She was always dressed in clean clothes as the home's laundry service was superb. The nursing staff looked after Mom very well and were always available to discuss her progress. Mom was looked after very well and I fully recommend Bromford Lane.

My partner was taken to the care home from hospital, I thought he was going for a few weeks so we brought him clothes he had at the hospital. The next day, I took a bag of clothes, I never saw those clothes again, I was very upset, so was my partner. Complained to the staff and the manager, I was offered £50 which I accepted. Manager ignored me. Was treated very badly.

My aunty went to Bromford Lane Care Centre from hospital, she wasn’t very well. From the moment she went there, the care home staff were kind and helpful. They provide a caring environment and are always supportive to myself and my aunty. The staff are friendly and approachable. It’s a lovely care home; a clean environment with comfortable rooms and en-suites. They provide fresh, healthy meals for the care users and offered me refreshments. The staff showed a good understanding of my auntie's needs and were always available to provide support. There is parking available and lovely outside gardens. My overall thought of Bromford Lane Care Home was that the staff worked hard and it showed. They provided a caring environment to the care users and that was really good to see. I would definitely recommend this care home to others.

My mom's care home was suddenly closed and Mom was sent to Bromford as emergency and temporary accommodation. She was very well received and looked after by staff and management.

Excellent care from all staff who tended to our relative. Friendly, helpful staff encountered everywhere in the building. The care our relative received was excellent- care is given with kindness and professionalism. Would recommend from our experience. Nothing too hard to do for our relative and excellent communication regarding all aspects of care. Witnessed kind, thoughtful care being given to others in the communal area when we visited eg way the residents are spoken to, how food/drink is served. Keep up the excellent work. It is well run and managed - evident to us for sure.

My wife was transferred from another care home to the current Bromford Lane Care Centre. My family on several visits and myself, the reception given to us and my wife has been excellent in all aspects. The organisation on cleaning, personal care with patients in dementia area, all the care you employ can be expressed as a leader against other competitors.

My mother was in a particularly poorly state when she arrived at the care home. The staff treated Mom with great respect and tenderness. The facilities are clean, modern and bright. In the courtyard garden, there's an aviary housing budgerigars and there are chickens running free. Mom is moving on to a permanent place in a nursing home near my sister on the other side of the city, but she has benefited from the care she has had at Bromford Lane. I would have no concerns about an elderly resident staying here.

Not very inviting care, which is a shame as I was staff here some time back with the same management and was a much more homely and inviting place.

Sadly my husband reached a stage of Alzheimer's and Vascular dementia where it wasn't safe for himself or others for him to remain at home. I was heartbroken when he was taken away. Bromford has been able to offer him a safe environment that allows him movement as he still roams. I am grateful to see him well cared for in clean and kind surroundings. He was a respected man in his working life and is now treated with respect even though very ill.

Thank you for caring for my mom, you are all angels.

Thank you for everything you have done for my mother.

My sister was at Bromford Care Home for approximately six weeks. I couldn't fault the care she received whilst there. All of the staff were very attentive and extremely caring, kind and friendly. The rooms were a very good size and kept clean. The place itself is quite modern and the food is good. I would like to say a big thank you to all who cared for her and would definitely recommend the home.

Always greeted in a friendly manner by the receptionist and all members of staff. They take great care of residents and do so in a friendly manner.

After a traumatic year with my dad and his Alzheimer needs going onto an unmanageable level this year, the manager and her team were able to accommodate him and cater for his needs. A recent hospital admission and change in care needs was a concern, but the manager and her team were able to address this and offer my mom and I support and reassure us on the next steps and care provision, especially around end of life care, which is important to us. Dad always appears clean and well looked after and especially warm during this frail time for him. Thank you.

Very professional and hard-working team led by experienced management. They all treat Mum with great respect and dignity. Although Mum has dementia, she is happy here in her home from home. Bromford Lane Care Centre has helped our whole family with this emotional transition.

Mom always looks well looked after. The home makes sure Mom has the food she needs and activities Mom can relate to. Mom's bedroom always looks clean. The staff are always in the lounge making sure Mom and the other residents are cared for and safe. The nursing and the care staff are all very attentive.

My relative has been cared for at Bromford for several weeks. he was very confused, but over the last three weeks, has made a very good recovery and continues to improve each time we visit. She is happy and content and greets all members of staff with a smile. I find the staff very pleasant and most approachable. All rooms I have visited are bright, fresh and clean and the meals I have seen presented are good in presentation, looking very appetising and satisfying.