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- Bromford Lane Care Centre care home







Bromford Lane Care Centre makes an excellent contribution to care provision in the Washwood Heath area of Birmingham, with a 116-person capacity and a service suitable for a wide range of care needs.
Though a large care facility, a professional care team follow the company policy of personalised care service, ensuring that all residents feel they are treated as an individual and have their own care packages regularly updated.
This modern and...
Care Provided by Bromford Lane Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 116 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Bromford Lane Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Judith Williams(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (116)
- Single Rooms with ensuite Wet Room (116)
Bromford Lane Care Centre Reviews (115)
Bromford Lane Care Centre has a Review Score of 8.7 (8.741) out of 10, based on 14 reviews in the last 2 years.
Over all time Bromford Lane Care Centre has 115 reviews.
The meals and accommodation etc. are excellent but it is only recently that I have become so aware of the many activities provided by the activities co-ordinator and others.
I was there for an hour today with my partner at the Halloween party organised solely for the entertainment of the residents and relatives etc. and I was so impressed with the way it was organised and presented with karaoke, costumes, party hats/masks and lots of dancing. Residents' faces lit up when they were asked to get up and dance or take the mic and sing. The word inclusiveness was made for times like this with everyone encouraged to take part (only if they wanted to which the majority of this well-attended event did).
Well done and thank you.
Tony - what an exemplary review and so kind. Thank you! We have a dedicated team and we are proud that there efforts are recognised.
Carers took as much time with him as he needed when he was struggling to feed, kept him comfortable when he became bedbound, and the whole demeanour of the unit was one of genuine concern for his well-being.
Even when he was brought back from the hospital as an “end of life”, his carers did all they could to nurse him back to health.
I felt confident on days when we couldn’t be there that he was in the best of hands.
Mike, thanks for taking the time to review the home; the team and myself are all thankful for your kind, considerate words - it's very much appreciated.
Mom was moved to Bromford Lane for assessment (EAB), whilst there she was treated very well. As she has dementia the care and nursing staff were always compassionate and caring. The room she had was clean and bright with a wonderful view of the garden, which had an Avery and a chicken coop, which Mom loved looking at. The quality of the food was superb, with consistent encouragement given to Mom to eat. She was always dressed in clean clothes as the home's laundry service was superb. The nursing staff looked after Mom very well and were always available to discuss her progress. Mom was looked after very well and I fully recommend Bromford Lane.
My partner was taken to the care home from hospital, I thought he was going for a few weeks so we brought him clothes he had at the hospital. The next day, I took a bag of clothes, I never saw those clothes again, I was very upset, so was my partner. Complained to the staff and the manager, I was offered £50 which I accepted. Manager ignored me. Was treated very badly.
My aunty went to Bromford Lane Care Centre from hospital, she wasn’t very well. From the moment she went there, the care home staff were kind and helpful. They provide a caring environment and are always supportive to myself and my aunty. The staff are friendly and approachable. It’s a lovely care home; a clean environment with comfortable rooms and en-suites. They provide fresh, healthy meals for the care users and offered me refreshments. The staff showed a good understanding of my auntie's needs and were always available to provide support. There is parking available and lovely outside gardens. My overall thought of Bromford Lane Care Home was that the staff worked hard and it showed. They provided a caring environment to the care users and that was really good to see. I would definitely recommend this care home to others.
Thanks for taking the time to review the home, the team and myself are all thankful for your kind considered words.
My mom's care home was suddenly closed and Mom was sent to Bromford as emergency and temporary accommodation. She was very well received and looked after by staff and management.
Excellent care from all staff who tended to our relative. Friendly, helpful staff encountered everywhere in the building. The care our relative received was excellent- care is given with kindness and professionalism. Would recommend from our experience. Nothing too hard to do for our relative and excellent communication regarding all aspects of care. Witnessed kind, thoughtful care being given to others in the communal area when we visited eg way the residents are spoken to, how food/drink is served. Keep up the excellent work. It is well run and managed - evident to us for sure.
Thank you so much for your review. We will share your thoughts about our home with the staff teams.
My wife was transferred from another care home to the current Bromford Lane Care Centre. My family on several visits and myself, the reception given to us and my wife has been excellent in all aspects. The organisation on cleaning, personal care with patients in dementia area, all the care you employ can be expressed as a leader against other competitors.
Thank you for your review its very much appreciated and we wish you all the very best.
My mother was in a particularly poorly state when she arrived at the care home. The staff treated Mom with great respect and tenderness. The facilities are clean, modern and bright. In the courtyard garden, there's an aviary housing budgerigars and there are chickens running free. Mom is moving on to a permanent place in a nursing home near my sister on the other side of the city, but she has benefited from the care she has had at Bromford Lane. I would have no concerns about an elderly resident staying here.
Thank you for your review its very much appreciated, we wish you and your Mom all the very best.
Not very inviting care, which is a shame as I was staff here some time back with the same management and was a much more homely and inviting place.
We appreciate the time you have taken to complete a review and we take all concerns seriously. Your short time at the home did not allow you the full opportunity to fully comprehend how the home has changed since you worked here. The units are no longer residential care and are all...
Sadly my husband reached a stage of Alzheimer's and Vascular dementia where it wasn't safe for himself or others for him to remain at home. I was heartbroken when he was taken away. Bromford has been able to offer him a safe environment that allows him movement as he still roams. I am grateful to see him well cared for in clean and kind surroundings. He was a respected man in his working life and is now treated with respect even though very ill.
Thank you for caring for my mom, you are all angels.
Thank you for everything you have done for my mother.
My sister was at Bromford Care Home for approximately six weeks. I couldn't fault the care she received whilst there. All of the staff were very attentive and extremely caring, kind and friendly. The rooms were a very good size and kept clean. The place itself is quite modern and the food is good. I would like to say a big thank you to all who cared for her and would definitely recommend the home.
Always greeted in a friendly manner by the receptionist and all members of staff. They take great care of residents and do so in a friendly manner.
Thank you so much for your lovely review. We very much value the feedback we receive, as this allows us to continually review our service.
After a traumatic year with my dad and his Alzheimer needs going onto an unmanageable level this year, the manager and her team were able to accommodate him and cater for his needs. A recent hospital admission and change in care needs was a concern, but the manager and her team were able to address this and offer my mom and I support and reassure us on the next steps and care provision, especially around end of life care, which is important to us. Dad always appears clean and well looked after and especially warm during this frail time for him. Thank you.
Very professional and hard-working team led by experienced management. They all treat Mum with great respect and dignity. Although Mum has dementia, she is happy here in her home from home. Bromford Lane Care Centre has helped our whole family with this emotional transition.
Mom always looks well looked after. The home makes sure Mom has the food she needs and activities Mom can relate to. Mom's bedroom always looks clean. The staff are always in the lounge making sure Mom and the other residents are cared for and safe. The nursing and the care staff are all very attentive.
My relative has been cared for at Bromford for several weeks. he was very confused, but over the last three weeks, has made a very good recovery and continues to improve each time we visit. She is happy and content and greets all members of staff with a smile. I find the staff very pleasant and most approachable. All rooms I have visited are bright, fresh and clean and the meals I have seen presented are good in presentation, looking very appetising and satisfying.
My nan has dementia and has been on assessment at this home for a number of weeks now. As everyone knows, no one can care for your loved ones like you do, but this home really does care. They are amazing and I feel at peace that my nan is going to spend the rest of her time here. The manager is an amazing lady, there is nothing you can’t ask her and there is nothing she won’t do for you. All the staff are so caring and have so much time. I cannot recommend this home enough!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 February 2026Inadequate
- CaringInadequate
- EffectiveInadequate
- ResponsiveInadequate
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bromford Lane Care Centre.
There are no upcoming events for Bromford Lane Care Centre.
Awards / Recognitions (1)
- 09 Jun 2016Recipient: Bromford Lane Care Centre
Accreditations
There are no accreditations posted yet for Bromford Lane Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
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