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- Bromford Lane Care Centre care home







Bromford Lane Care Centre makes an excellent contribution to care provision in the Washwood Heath area of Birmingham, with a 116-person capacity and a service suitable for a wide range of care needs.
Though a large care facility, a professional care team follow the company policy of personalised care service, ensuring that all residents feel they are treated as an individual and have their own care packages regularly updated.
This modern and...
Care Provided by Bromford Lane Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 116 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Bromford Lane Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Judith Williams(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (116)
- Single Rooms with ensuite Wet Room (116)
Bromford Lane Care Centre Reviews (115)
Bromford Lane Care Centre has a Review Score of 8.7 (8.741) out of 10, based on 14 reviews in the last 2 years.
Over all time Bromford Lane Care Centre has 115 reviews.
We are so grateful for the care given to our mother by all the staff. We are especially thankful to the manager who organised taking our mother to see her husband in hospital at very short notice, following his end-of-life diagnosis, as well as the care assistant who dropped everything to take her there and stay with her. This level of care exceeded our expectations and was very much appreciated.
Great. Good. Helpful.
I feel my dad is content and cared for by the staff. They make a point of keeping us posted on Dad.
1. Loss of dentures.
2. Left undress in urine.
3. Left in undignified ways in uncomfortable positions.
4. Having to chase staff to carry out personal care/continence care.
5. Patients just left.
Unfortunately, for a patient at end stages of dementia, the care is not good enough.
Following lengthy local authority paperwork and negotiation, the management team at Bromford were always supportive and offered invaluable advice and guidance.
My dad is settled and didn’t want to leave when given the choice as the care he receives is fantastic. There is an activities team on site who arrange activities and special events every day to ensure that residents are included and stimulated.
Whilst we would prefer my dad to be well and at home, the care he receives at Bromford is amazing and the team look out for my mom’s welfare too, which is invaluable.
My dad was here for 2 months after being discharged from the hospital with dementia. It is shocking they have a good rating. I waited over 15 minutes to get in once and had to call them to say I'm at the door. There is an office with a window which can see you arrive at the front door and many times they see me buzzing and just let me wait before they come out to let me in. When they eventually let you in they don't even say hello, just open the door and walk off. I asked one of the workers what's it like working here and she said "It is bad" I wish she lied but she couldn't even do that for me. My dad fell a lot when he first got there and had bruises, they said he was trying to sit down and missed the chair. It's hard to say if they were abusing him or not because he would do this sometimes but they should be helping him sit down. The food is worse than school dinners. They don't do any activities, they make them all sit in the lounge all day while heavily drugged up. They lost many of his items.
We have had an excellent experience at Bradford Lane. The staff are all very friendly and willing to discuss the process of assessment. I feel that Dad is very well looked after and is very safe.
Christmas was always going to be different this year for all of us. We were anxious and not sure if we'd even feel 'Christmassy', how wrong we were! The effort to transform not only the entrance hall but all areas into a wonderful, festive, cosy 'home from home' was quite staggering. Christmas day every single member of staff ensured that residents and their families had special memories to treasure. The arrival of Santa with a personal gift for residents we found especially touching. A superb team effort, led by a management team who care passionately.
My friend lives here. Great care home.
Happy with the activity events, 2023, they encourage all residents to take part.
My aunt received wonderful care whilst she resided at Bromford Lane Care Centre, the management is very helpful and welcoming. The staff are very caring. Would recommend.
I am extremely thankful of the EAB staff for looking after my father, I know he was difficult. EAB staff went above and beyond to care for him. The home is always smelling nice and clean. It's never been too much for the EAB manager/deputy to support my father's long-term placement, he is now settled, they were always free to help out when we need. I would recommend the home. Thank you Bromford Lane Care Centre, EAB team.
My mom has been in this facility for four years and her care has been exceptional and the staff are so helpful and would recommend the home to anyone.
When my husband was ill last month, every kindness was given to us, his relatives. We were given time, food and pillows, duvets, anything we asked for my husband has been treated with understanding and tolerance.
While my dad has been in the home, he has had care he needed and help with health when he was ill, all his family were made welcome, his doctor explained his situation to us all. Whenever there were drinks for the residents, we were all given one. Even when he was ill they still tried to maintain his food and drinks and medication, even when he tried to push them away.
My friend has been at Bromford Lane Care Centre since 2022, she enjoys the meals, activities shows and bingo games. She loves the supermarket trips and having freedom to choose shopping. Really goo idea to do the supermarket trips. No complaints from me, lovely setting, nice staff.
On my visit, my family friend was comfortable and content. Staff were very pleasant and the home/room was very clean.
My grandad is here on a temporary basis and seems to be being looked after.
Very friendly, hardworking staff.
Care and attention for my sister couldn't be better. She has dementia and can be quite a handful but the staff treat her with great patience and care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 February 2026Inadequate
- CaringInadequate
- EffectiveInadequate
- ResponsiveInadequate
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bromford Lane Care Centre.
There are no upcoming events for Bromford Lane Care Centre.
Awards / Recognitions (1)
- 09 Jun 2016Recipient: Bromford Lane Care Centre
Accreditations
There are no accreditations posted yet for Bromford Lane Care Centre.
Meet the Team (0)
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