Bromford Lane Care Centre

My mom came to Bromford Lane Care Centre from hospital. She came there to be assessed. Even though Mom didn't want to be there, the staff made her very welcome. The staff took Mom outside for a cigarette whenever they had time which she liked. We were happy with the care and compassion that was given to Mom. We couldn't fault anything at the home and thank everyone for what they did for Mom.

Can I just say what an outstanding home for my father, the team of management and care providers go above and beyond to make my father feel safe, secure and very much valued, I couldn't have wished for better care.

The staff were friendly and helpful and attentive to the needs of the resident.

We are so grateful for the care given to our mother by all the staff. We are especially thankful to the manager who organised taking our mother to see her husband in hospital at very short notice, following his end-of-life diagnosis, as well as the care assistant who dropped everything to take her there and stay with her. This level of care exceeded our expectations and was very much appreciated.

Great. Good. Helpful.

I feel my dad is content and cared for by the staff. They make a point of keeping us posted on Dad.

Unfortunately, for a patient at end stages of dementia, the care is not good enough.

Whilst we would prefer my dad to be well and at home, the care he receives at Bromford is amazing and the team look out for my mom’s welfare too, which is invaluable.

My dad was here for 2 months after being discharged from the hospital with dementia. It is shocking they have a good rating. I waited over 15 minutes to get in once and had to call them to say I'm at the door. There is an office with a window which can see you arrive at the front door and many times they see me buzzing and just let me wait before they come out to let me in. When they eventually let you in they don't even say hello, just open the door and walk off. I asked one of the workers what's it like working here and she said "It is bad" I wish she lied but she couldn't even do that for me. My dad fell a lot when he first got there and had bruises, they said he was trying to sit down and missed the chair. It's hard to say if they were abusing him or not because he would do this sometimes but they should be helping him sit down. The food is worse than school dinners. They don't do any activities, they make them all sit in the lounge all day while heavily drugged up. They lost many of his items.

We have had an excellent experience at Bradford Lane. The staff are all very friendly and willing to discuss the process of assessment. I feel that Dad is very well looked after and is very safe.

Christmas was always going to be different this year for all of us. We were anxious and not sure if we'd even feel 'Christmassy', how wrong we were! The effort to transform not only the entrance hall but all areas into a wonderful, festive, cosy 'home from home' was quite staggering. Christmas day every single member of staff ensured that residents and their families had special memories to treasure. The arrival of Santa with a personal gift for residents we found especially touching. A superb team effort, led by a management team who care passionately.

My friend lives here. Great care home.

Happy with the activity events, 2023, they encourage all residents to take part.

My aunt received wonderful care whilst she resided at Bromford Lane Care Centre, the management is very helpful and welcoming. The staff are very caring. Would recommend.

I am extremely thankful of the EAB staff for looking after my father, I know he was difficult. EAB staff went above and beyond to care for him. The home is always smelling nice and clean. It's never been too much for the EAB manager/deputy to support my father's long-term placement, he is now settled, they were always free to help out when we need. I would recommend the home. Thank you Bromford Lane Care Centre, EAB team.

My mom has been in this facility for four years and her care has been exceptional and the staff are so helpful and would recommend the home to anyone.

When my husband was ill last month, every kindness was given to us, his relatives. We were given time, food and pillows, duvets, anything we asked for my husband has been treated with understanding and tolerance.

While my dad has been in the home, he has had care he needed and help with health when he was ill, all his family were made welcome, his doctor explained his situation to us all. Whenever there were drinks for the residents, we were all given one. Even when he was ill they still tried to maintain his food and drinks and medication, even when he tried to push them away.

My friend has been at Bromford Lane Care Centre since 2022, she enjoys the meals, activities shows and bingo games. She loves the supermarket trips and having freedom to choose shopping. Really goo idea to do the supermarket trips. No complaints from me, lovely setting, nice staff.

On my visit, my family friend was comfortable and content. Staff were very pleasant and the home/room was very clean.