Bromford Lane Care Centre

28 Fairholme Road, Washwood Heath, Birmingham B36 8HP
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9.5 110 Reviews
  • Bromford Lane Care Centre, Birmingham
Bromford Lane Care Centre makes an excellent contribution to care provision in the Washwood Heath area of Birmingham, with a 116-person capacity and a service suitable for a wide range of care needs.

Though a large care facility, a professional care team follow the company policy of personalised care service, ensuring that all residents feel they are treated as an individual and have their own care packages regularly updated.

This modern and state-of-the-art care facility welcomes long-term residential needs and temporary nursing requirements, while also providing solutions to people with dementia care and palliative care needs.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 116 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Judith Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (116)
  • Single Rooms with Ensuite Wet Room (116)

Bromford Lane Care Centre Reviews (110)

9.5

Bromford Lane Care Centre has a Review Score of 9.5 (9.482) out of 10, based on 36 reviews in the last 2 years.
Over all time Bromford Lane Care Centre has 110 reviews.

Overall Experience
  • 77
  • 24
  • 1
  • 2
  • 6
Date Published
  • 110
  • 7
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  • 36
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Reviewer Connection to Bromford Lane Care Centre
  • 27
  • 25
  • 9
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  • 4
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  • 2
  • 1
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  • 1
  • 1
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Total of 110, showing 21-40
Review from Courtney M (Son of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad was here for 2 months after being discharged from the hospital with dementia. It is shocking they have a good rating. I waited over 15 minutes to get in once and had to call them to say I'm at the door. There is an office with a window which can see you arrive at the front door and many times
they see me buzzing and just let me wait before they come out to let me in. When they eventually let you in they don't even say hello, just open the door and walk off. I asked one of the workers what's it like working here and she said "It is bad" I wish she lied but she couldn't even do that for me. My dad fell a lot when he first got there and had bruises, they said he was trying to sit down and missed the chair. It's hard to say if they were abusing him or not because he would do this sometimes but they should be helping him sit down. The food is worse than school dinners. They don't do any activities, they make them all sit in the lounge all day while heavily drugged up. They lost many of his items.
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Review from D M (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have had an excellent experience at Bradford Lane. The staff are all very friendly and willing to discuss the process of assessment. I feel that Dad is very well looked after and is very safe.
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Review from P Y (Wife of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Christmas was always going to be different this year for all of us. We were anxious and not sure if we'd even feel 'Christmassy', how wrong we were! The effort to transform not only the entrance hall but all areas into a wonderful, festive, cosy 'home from home' was quite staggering. Christmas day every
single member of staff ensured that residents and their families had special memories to treasure. The arrival of Santa with a personal gift for residents we found especially touching. A superb team effort, led by a management team who care passionately.
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Review from Paul B (Friend of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend lives here. Great care home.
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Review from Z S (Friend of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Bromford Lane Care Centre since 2022, she enjoys the meals, activities shows and bingo games. She loves the supermarket trips and having freedom to choose shopping. Really goo idea to do the supermarket trips. No complaints from me, lovely setting, nice staff.
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Review from S P (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
While my dad has been in the home, he has had care he needed and help with health when he was ill, all his family were made welcome, his doctor explained his situation to us all. Whenever there were drinks for the residents, we were all given one. Even when he was ill they still tried to maintain his
food and drinks and medication, even when he tried to push them away.
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Review from Madeline P (Wife of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband was ill last month, every kindness was given to us, his relatives. We were given time, food and pillows, duvets, anything we asked for my husband has been treated with understanding and tolerance.
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Review from B L (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been in this facility for four years and her care has been exceptional and the staff are so helpful and would recommend the home to anyone.
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Review from J L (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely thankful of the EAB staff for looking after my father, I know he was difficult. EAB staff went above and beyond to care for him. The home is always smelling nice and clean. It's never been too much for the EAB manager/deputy to support my father's long-term placement, he is now settled,
they were always free to help out when we need. I would recommend the home. Thank you Bromford Lane Care Centre, EAB team.
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Review from Dawn R (Niece of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt received wonderful care whilst she resided at Bromford Lane Care Centre, the management is very helpful and welcoming. The staff are very caring. Would recommend.
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Review from K C (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the activity events, 2023, they encourage all residents to take part.
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Review from S K (Friend of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visit, my family friend was comfortable and content. Staff were very pleasant and the home/room was very clean.
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Review from Tim G (Grandson of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is here on a temporary basis and seems to be being looked after.
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Review from Howard M (Son-in-law of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, hardworking staff.
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Review from Reeve C (Brother of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and attention for my sister couldn't be better. She has dementia and can be quite a handful but the staff treat her with great patience and care.
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Review from Tony T (Partner of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been a resident at Bromford Lane Care Centre for over nine months and after a difficult start, he has settled in very well mainly due to the caring and patience of the staff and management involved in his care and general well-being.
The meals and accommodation etc. are excellent but
it is only recently that I have become so aware of the many activities provided by the activities co-ordinator and others.
I was there for an hour today with my partner at the Halloween party organised solely for the entertainment of the residents and relatives etc. and I was so impressed with the way it was organised and presented with karaoke, costumes, party hats/masks and lots of dancing. Residents' faces lit up when they were asked to get up and dance or take the mic and sing. The word inclusiveness was made for times like this with everyone encouraged to take part (only if they wanted to which the majority of this well-attended event did).
Well done and thank you.
Reply from Harry, RD at Bromford Lane Care Centre

Tony - what an exemplary review and so kind. Thank you! We have a dedicated team and we are proud that there efforts are recognised.

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Review from Mike S (Son of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a retired GP, I have come across a number of nursing and rest homes, and the care I saw for my father for the 12 months to June 2023 was second to none.
Carers took as much time with him as he needed when he was struggling to feed, kept him comfortable when he became bedbound, and the whole demeanour
of the unit was one of genuine concern for his well-being.
Even when he was brought back from the hospital as an “end of life”, his carers did all they could to nurse him back to health.
I felt confident on days when we couldn’t be there that he was in the best of hands.
Reply from Sean Devine, Regional Service Manager at Bromford Lane Care Centre

Mike, thanks for taking the time to review the home; the team and myself are all thankful for your kind, considerate words - it's very much appreciated.

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Review from D N (Son-in-law of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom was moved to Bromford Lane for assessment (EAB), whilst there she was treated very well. As she has dementia the care and nursing staff were always compassionate and caring. The room she had was clean and bright with a wonderful view of the garden, which had an Avery and a chicken coop, which Mom
loved looking at. The quality of the food was superb, with consistent encouragement given to Mom to eat. She was always dressed in clean clothes as the home's laundry service was superb. The nursing staff looked after Mom very well and were always available to discuss her progress. Mom was looked after very well and I fully recommend Bromford Lane.
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Review from Jean C (Partner of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I am writing to complain about Bromford Lane Care Centre.
My partner was taken to the care home from hospital, I thought he was going for a few weeks so we brought him clothes he had at the hospital. The next day, I took a bag of clothes, I never saw those clothes again, I was very upset, so was my
partner. Complained to the staff and the manager, I was offered £50 which I accepted. Manager ignored me. Was treated very badly.
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Review from C S (Niece of Resident) published on 29 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty went to Bromford Lane Care Centre from hospital, she wasn’t very well. From the moment she went there, the care home staff were kind and helpful. They provide a caring environment and are always supportive to myself and my aunty. The staff are friendly and approachable. It’s a lovely care home;
a clean environment with comfortable rooms and en-suites. They provide fresh, healthy meals for the care users and offered me refreshments. The staff showed a good understanding of my auntie's needs and were always available to provide support. There is parking available and lovely outside gardens. My overall thought of Bromford Lane Care Home was that the staff worked hard and it showed. They provided a caring environment to the care users and that was really good to see. I would definitely recommend this care home to others.
Reply from Sean Devine, Regional Service Manager at Bromford Lane Care Centre

Thanks for taking the time to review the home, the team and myself are all thankful for your kind considered words.

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Current Review Score: 9.5 (9.482)

Overview of Review Score

The Review Score of 9.5 (9.482) out of 10 for Bromford Lane Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.482 for Bromford Lane Care Centre is calculated as follows: ( (305 Excellents x 5) + (68 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (25 Very Poors x 1) ) ÷ 421 Ratings = 4.482
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bromford Lane Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bromford Lane Care Centre to verify any information. View our terms and conditions. Bromford Lane Care Centre has an Enhanced Service - more info.