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Bromford Lane Care Centre

28 Fairholme Road, Washwood Heath, Birmingham, West Midlands B36 8HP
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Bromford Lane Care Centre, Birmingham
Bromford Lane Care Centre, Birmingham
Bromford Lane Care Centre, Birmingham

Bromford Lane Care Centre makes an excellent contribution to care provision in the Washwood Heath area of Birmingham, with a 116-person capacity and a service suitable for a wide range of care needs.

Though a large care facility, a professional care team follow the company policy of personalised care service, ensuring that all residents feel they are treated as an individual and have their own care packages regularly updated.

This modern and...  

Care Provided by Bromford Lane Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Bromford Lane Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Judith Williams(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (116)
  • Single Rooms with ensuite Wet Room (116)

Bromford Lane Care Centre Reviews (115)

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8.7

Bromford Lane Care Centre has a Review Score of 8.7 (8.741) out of 10, based on 14 reviews in the last 2 years. Over all time Bromford Lane Care Centre has 115 reviews.

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Showing 115 reviews matching selected criteria
Review from Stephen S (Son of Resident) published on 15 May 2024 Submitted via Postal Card
Overall Experience

We are so grateful for the care given to our mother by all the staff. We are especially thankful to the manager who organised taking our mother to see her husband in hospital at very short notice, following his end-of-life diagnosis, as well as the care assistant who dropped everything to take her there and stay with her. This level of care exceeded our expectations and was very much appreciated.

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Review from Luke C (Brother of Resident) published on 26 April 2024 Submitted via Postal Card
Overall Experience

Great. Good. Helpful.

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Review from Nicola O (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card
Overall Experience

I feel my dad is content and cared for by the staff. They make a point of keeping us posted on Dad.

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Review from C H (Granddaughter of Resident) published on 8 March 2024 Submitted via Postal Card
Overall Experience
Overall experience has been poor.
1. Loss of dentures.
2. Left undress in urine.
3. Left in undignified ways in uncomfortable positions.
4. Having to chase staff to carry out personal care/continence care.
5. Patients just left.

Unfortunately, for a patient at end stages of dementia, the care is not good enough.

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Review from Amanda T (Daughter of Resident) published on 5 March 2024 Submitted via Website
Overall Experience
My dad was transferred to Bromford from hospital in May 2023 after being diagnosed with vascular dementia and having limited mobility. The management of Bromford are exemplary as, after a traumatic start (transfer from hospital was not handled well), everything that they promised was carried through and implemented. The staff and management at Bromford are always supportive and helpful and any issue is handled and resolved quickly.
Following lengthy local authority paperwork and negotiation, the management team at Bromford were always supportive and offered invaluable advice and guidance.
My dad is settled and didn’t want to leave when given the choice as the care he receives is fantastic. There is an activities team on site who arrange activities and special events every day to ensure that residents are included and stimulated.

Whilst we would prefer my dad to be well and at home, the care he receives at Bromford is amazing and the team look out for my mom’s welfare too, which is invaluable.

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Review from Courtney M (Son of Resident) published on 6 February 2024 Submitted via Website
Overall Experience

My dad was here for 2 months after being discharged from the hospital with dementia. It is shocking they have a good rating. I waited over 15 minutes to get in once and had to call them to say I'm at the door. There is an office with a window which can see you arrive at the front door and many times they see me buzzing and just let me wait before they come out to let me in. When they eventually let you in they don't even say hello, just open the door and walk off. I asked one of the workers what's it like working here and she said "It is bad" I wish she lied but she couldn't even do that for me. My dad fell a lot when he first got there and had bruises, they said he was trying to sit down and missed the chair. It's hard to say if they were abusing him or not because he would do this sometimes but they should be helping him sit down. The food is worse than school dinners. They don't do any activities, they make them all sit in the lounge all day while heavily drugged up. They lost many of his items.

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Review from D M (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

We have had an excellent experience at Bradford Lane. The staff are all very friendly and willing to discuss the process of assessment. I feel that Dad is very well looked after and is very safe.

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Review from P Y (Wife of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

Christmas was always going to be different this year for all of us. We were anxious and not sure if we'd even feel 'Christmassy', how wrong we were! The effort to transform not only the entrance hall but all areas into a wonderful, festive, cosy 'home from home' was quite staggering. Christmas day every single member of staff ensured that residents and their families had special memories to treasure. The arrival of Santa with a personal gift for residents we found especially touching. A superb team effort, led by a management team who care passionately.

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Review from Paul B (Friend of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

My friend lives here. Great care home.

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Review from K C (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

Happy with the activity events, 2023, they encourage all residents to take part.

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Review from Dawn R (Niece of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

My aunt received wonderful care whilst she resided at Bromford Lane Care Centre, the management is very helpful and welcoming. The staff are very caring. Would recommend.

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Review from J L (Son of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

I am extremely thankful of the EAB staff for looking after my father, I know he was difficult. EAB staff went above and beyond to care for him. The home is always smelling nice and clean. It's never been too much for the EAB manager/deputy to support my father's long-term placement, he is now settled, they were always free to help out when we need. I would recommend the home. Thank you Bromford Lane Care Centre, EAB team.

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Review from B L (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

My mom has been in this facility for four years and her care has been exceptional and the staff are so helpful and would recommend the home to anyone.

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Review from Madeline P (Wife of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

When my husband was ill last month, every kindness was given to us, his relatives. We were given time, food and pillows, duvets, anything we asked for my husband has been treated with understanding and tolerance.

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Review from S P (Son of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

While my dad has been in the home, he has had care he needed and help with health when he was ill, all his family were made welcome, his doctor explained his situation to us all. Whenever there were drinks for the residents, we were all given one. Even when he was ill they still tried to maintain his food and drinks and medication, even when he tried to push them away.

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Review from Z S (Friend of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

My friend has been at Bromford Lane Care Centre since 2022, she enjoys the meals, activities shows and bingo games. She loves the supermarket trips and having freedom to choose shopping. Really goo idea to do the supermarket trips. No complaints from me, lovely setting, nice staff.

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Review from S K (Friend of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

On my visit, my family friend was comfortable and content. Staff were very pleasant and the home/room was very clean.

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Review from Tim G (Grandson of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

My grandad is here on a temporary basis and seems to be being looked after.

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Review from Howard M (Son-in-law of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

Very friendly, hardworking staff.

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Review from Reeve C (Brother of Resident) published on 15 December 2023 Submitted via Postal Card
Overall Experience

Care and attention for my sister couldn't be better. She has dementia and can be quite a handful but the staff treat her with great patience and care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 February 2026
Overall
Inadequate
  • CaringInadequate
  • EffectiveInadequate
  • ResponsiveInadequate
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (1)

Accreditations

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