Bromford Lane Care Centre

There is a genuine feeling of care at Bromford Care Home. Nothing is too much trouble for the staff with regards to the wellbeing of the residents, who are treated with respect, professionalism and dignity at all times, I would highly recommend this care home

I have been treated with great friendliness and respect, especially when my husband died and the staff spent a lot of time sitting with me, even after their work time was finished. The new manager Mary Ann she is much friendlier and more professional than the previous manager could ever pretend to be.

Mom is unpleasant to the staff most of the time

The staff go the extra mile and do it with a smile.

After a regular visit to my sister-in-law Bernadette who has been a resident at Bromford Lane care home for 12 months I feel I need to Compliment the care given. I was impressed today with the carers Ade & Adam who were giving assistance to vulnerable residents in the dining room. Their attention to the care and assistance was excellent and very attentive. Wonderful to see.

On reflection, I would recommend this facility for it's professional and caring attitude.

Thank you. Sandra

My grandad was in EAB and I am so happy with the care he had. The staff was amazing and despite dementia he was happy here.The whole experience changed from being stressful to being able to just be granddaughter again.

We have entrusted Bromford home for 5 years to care for our mother. I have always found the staff friendly, professional and caring. The staff here don't change often which is great for the residents and also says a lot for the Management Team.

My wife has now been in the EAB unit at Bromford Lane Care Home for three weeks. I am very pleased with the care my wife is receiving from all the staff and management. Following her assessment I am hoping that the care home will be in a position of looking after my wife's care which she will require in the future. Thank you everyone at Bromford Lane.

From the all family, we wish all the very best for the nearest future.

Thank you to another member of staff (Family Liaison), in particular, for helping us when things weren't running smoothly and for your kindness.

My dad was a resident between Dec 24 to Mar 25 on an emergency bed.

During his stay here the staff have been lovely to my dad and treated him with nothing but kindness.

I would like to say a special thank you to " S" and "D" from management for all their guidance and support. This process is totally new to me and they have been a great help.

I am aware that placing a loved one in to care is an incredible emotional decision so wanted to update that review which i hope gives some comfort to this placing loved ones at BLCH. The care, the catering, the support staff & care workers remain above and beyond excellent. My father has been at the Home since 5/24 & I personally, & as a family cannot fault the care & respect shown to my father. The daily activities are engaging & appropriate for those suffering with dementia, the staff know my father & the other residents by their names & engage with them in a thoroughly appropriate way, they show great respect to all residents & are supportive & respectful of the family on each visit. From the Home manager to the catering team, care staff, nursing team, facilities team, housekeeping & catering staff ( the food is excellent!! ) I can only give the highest possible rating

I am writing to formally raise serious concerns regarding the welfare of residents and the severe lack of staffing at Bromford care home which is resulting in patient neglect and putting lives at risk. The level of care being provided is unacceptable, and I am particularly disturbed by an incident I witnessed on Mar 7, 2025, that exemplifies the gravity of the situation. Incident on Mar 7, 2025 - Elderly Woman in Critical Condition Due to Neglect. On this date, I was visiting my mother, who is currently residing at your facility for assessment. Residents Left Unattended for Long Periods - Patients who require assistance with mobility, toileting, feeding, and medication administration are often left waiting for unacceptably long times, leading to distress, discomfort, and potential health Medical Emergencies Not Handled Promptly - As evidenced by the incident on Mar 7, even critical situations are not addressed with the urgency they require, putting lives at risk.

Thank you to another member of staff, in particular, for helping us when things weren't running smoothly and for your kindness.

Thank you to Bromford Lane Care Centre, especially the nursing unit for the care they provided to my mum over the last 4 1/2 years that she was with you until she sadly passed away in May. You became Mum's Bromford family when her family couldn't be with her and we knew she was in safe hands. Mum was happy with you and made friends and it was lovely to watch the videos with her taking part in the activities, especially the sing-alongs. Thank you all for caring.

This is the first time we have ever used a care home so I have nothing to compare it to but our experience has been very positive, it seems the care workers have an incredibly difficult job but they do it with care and compassion and most importantly, with kindness. I have spent over 2 hours there every evening for the last couple of weeks and in that time, my mom has got a lot better and will be coming home on Thursday. I hope we don't have to use a care home in the future but if we do I would be very happy to use Bromford Lane Care Centre. Thank you to all the staff.

I am happy with my daughter's care.

My brother had a previously arranged cardiology appointment at the hospital on 3rd May, when he was resident. I rang to arrange for him to be taken - but he wasn't! I only found out when the consultant's secretary rang later, and arranged an alternative appointment. I haven't had any explanation of why this didn't happen. In June, he was notified that he needed a Covid booster jab. I notified the home, and it was being referred to the visiting GP the next day, I was assured. When I checked with my brother at the weekend, nothing had happened, so he missed the deadline.