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Bromford Lane Care Centre

28 Fairholme Road, Washwood Heath, Birmingham, West Midlands B36 8HP
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Bromford Lane Care Centre, Birmingham
Bromford Lane Care Centre, Birmingham
Bromford Lane Care Centre, Birmingham

Bromford Lane Care Centre makes an excellent contribution to care provision in the Washwood Heath area of Birmingham, with a 116-person capacity and a service suitable for a wide range of care needs.

Though a large care facility, a professional care team follow the company policy of personalised care service, ensuring that all residents feel they are treated as an individual and have their own care packages regularly updated.

This modern and...  

Care Provided by Bromford Lane Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 116 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Bromford Lane Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Judith Williams(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (116)
  • Single Rooms with ensuite Wet Room (116)

Bromford Lane Care Centre Reviews (115)

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8.7

Bromford Lane Care Centre has a Review Score of 8.7 (8.741) out of 10, based on 14 reviews in the last 2 years. Over all time Bromford Lane Care Centre has 115 reviews.

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Showing 115 reviews matching selected criteria
Review from Val C (Wife of Resident) published on 19 May 2026 Submitted via Postal Card
Overall Experience
My husband has been a resident for 9 months and in all that time he has been treated with respect and kindness.
He has been very well looked after, myself and family have always been made to feel welcome.

The staff go the extra mile and do it with a smile.

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Review from Teresa L (Sister-in-law of Resident) published on 23 April 2026 Submitted via Postal Card
Overall Experience

After a regular visit to my sister-in-law Bernadette who has been a resident at Bromford Lane care home for 12 months I feel I need to Compliment the care given. I was impressed today with the carers Ade & Adam who were giving assistance to vulnerable residents in the dining room. Their attention to the care and assistance was excellent and very attentive. Wonderful to see.

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Review from A P (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience
Mom came into care displaying challenging behaviours. Overall she received good, attentive care from all of the team which made the experience easier for us overall.

On reflection, I would recommend this facility for it's professional and caring attitude.

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Review from Sandra F (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience
Mom, Yvonne was at end of life during November, we were kept informed during this time. The staff were lovely to Mom and made sure she was comfortable. The nurses were also very kind and caring.
On the day Mom died the nurse phone me in good time to be with Mom when she passed. Everyone was very caring & kind.

Thank you. Sandra

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Review from S W (Granddaughter of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience

My grandad was in EAB and I am so happy with the care he had. The staff was amazing and despite dementia he was happy here.The whole experience changed from being stressful to being able to just be granddaughter again.

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Review from Adele O (Daughter-in-law of Resident) published on 22 August 2025 Submitted via Postal Card
Overall Experience

We have entrusted Bromford home for 5 years to care for our mother. I have always found the staff friendly, professional and caring. The staff here don't change often which is great for the residents and also says a lot for the Management Team.

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Review from Mick M (Husband of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience

My wife has now been in the EAB unit at Bromford Lane Care Home for three weeks. I am very pleased with the care my wife is receiving from all the staff and management. Following her assessment I am hoping that the care home will be in a position of looking after my wife's care which she will require in the future. Thank you everyone at Bromford Lane.

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Review from R S (Next of Kin) published on 16 May 2025 Submitted via Website
Overall Experience
It was very difficult for all the family, taking to account we are new to this sort of environment.
The staff have been very supportive and helpful.
Many thanks for your the support and advice.

From the all family, we wish all the very best for the nearest future.

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Review from Ariya D (Daughter of Resident) published on 14 April 2025 Submitted via Website
Overall Experience
Thank you to all the Dementia staff Nurses and care staff at Bromford Lane Care Centre for the care provided to my Dad.
Dad stayed in an EAB (enhanced assessment beds) capacity on his journey towards a permanent placement elsewhere nearer his family.
Because of the EAB capacity, Mum had access to NHS physios approximately three times a week who were fantastic with dad and aided in him rehab from receiving all care in bed to being able to sit out and engage again. I can't thank them enough for that.
Thank you to the EAB manager and the EAB Deputy who went above and beyond, they were always available to help. EAB Deputy Manager would greet with a smile she would give Dad a hug and sit chat to him. It has been a difficult time for Dad and seeing your genuine enthusiasm about each step in his improvement won't be forgotten - thank you.

Thank you to another member of staff (Family Liaison), in particular, for helping us when things weren't running smoothly and for your kindness.

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Review from Alan G (Son of Resident) published on 10 April 2025 Submitted via Website
Overall Experience

My dad was a resident between Dec 24 to Mar 25 on an emergency bed.

During his stay here the staff have been lovely to my dad and treated him with nothing but kindness.

I would like to say a special thank you to " S" and "D" from management for all their guidance and support. This process is totally new to me and they have been a great help.

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Review from Andrew P (Son of Resident) published on 7 April 2025 Submitted via Website
Overall Experience

I am aware that placing a loved one in to care is an incredible emotional decision so wanted to update that review which i hope gives some comfort to this placing loved ones at BLCH. The care, the catering, the support staff & care workers remain above and beyond excellent. My father has been at the Home since 5/24 & I personally, & as a family cannot fault the care & respect shown to my father. The daily activities are engaging & appropriate for those suffering with dementia, the staff know my father & the other residents by their names & engage with them in a thoroughly appropriate way, they show great respect to all residents & are supportive & respectful of the family on each visit. From the Home manager to the catering team, care staff, nursing team, facilities team, housekeeping & catering staff ( the food is excellent!! ) I can only give the highest possible rating

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Review from J H (Mother of Resident) published on 21 March 2025 Submitted via Website
Overall Experience

I am writing to formally raise serious concerns regarding the welfare of residents and the severe lack of staffing at Bromford care home which is resulting in patient neglect and putting lives at risk. The level of care being provided is unacceptable, and I am particularly disturbed by an incident I witnessed on Mar 7, 2025, that exemplifies the gravity of the situation. Incident on Mar 7, 2025 - Elderly Woman in Critical Condition Due to Neglect. On this date, I was visiting my mother, who is currently residing at your facility for assessment. Residents Left Unattended for Long Periods - Patients who require assistance with mobility, toileting, feeding, and medication administration are often left waiting for unacceptably long times, leading to distress, discomfort, and potential health Medical Emergencies Not Handled Promptly - As evidenced by the incident on Mar 7, even critical situations are not addressed with the urgency they require, putting lives at risk.

Reply from Maggie McCaul, Regional Support Manager at Bromford Lane Care Centre

Thank you for bringing your concerns to our attention. We deeply regret that anyone has a negative experience at Bromford Lane Care Centre. We take your feedback seriously. To assure you, the incident in question was fully investigated, and we ensured that feedback was provided to families...  

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Review from L F (Daughter of Resident) published on 7 November 2024 Submitted via Website
Overall Experience
Thank you to all the nursing and care staff at Bromford Lane Care Centre for the care provided to my mum.
Mum stayed in an EAB (enhanced assessment beds) capacity on her journey towards a permanent placement elsewhere nearer her family. I was initially concerned about this extra step in the process but I can honestly say that Mum's condition improved significantly during her stay there.
Because of the EAB capacity, Mum had access to NHS physios approximately three times a week who were fantastic with Mum and aided in her rehab from receiving all care in bed to being able to sit out and engage again. I can't thank them enough for that.
Thank you to the managers of the EAB who went above and beyond, providing an appropriate recliner for Mum to make this huge improvement possible. It has been a difficult time for Mum and seeing your genuine enthusiasm about each step in her improvement won't be forgotten - thank you.

Thank you to another member of staff, in particular, for helping us when things weren't running smoothly and for your kindness.

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Review from J H (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience

Thank you to Bromford Lane Care Centre, especially the nursing unit for the care they provided to my mum over the last 4 1/2 years that she was with you until she sadly passed away in May. You became Mum's Bromford family when her family couldn't be with her and we knew she was in safe hands. Mum was happy with you and made friends and it was lovely to watch the videos with her taking part in the activities, especially the sing-alongs. Thank you all for caring.

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Review from Steven B (Son of Resident) published on 30 July 2024 Submitted via Website
Overall Experience

This is the first time we have ever used a care home so I have nothing to compare it to but our experience has been very positive, it seems the care workers have an incredibly difficult job but they do it with care and compassion and most importantly, with kindness. I have spent over 2 hours there every evening for the last couple of weeks and in that time, my mom has got a lot better and will be coming home on Thursday. I hope we don't have to use a care home in the future but if we do I would be very happy to use Bromford Lane Care Centre. Thank you to all the staff.

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Review from P C (Mother of Resident) published on 23 July 2024 Submitted via Postal Card
Overall Experience

I am happy with my daughter's care.

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Review from Jean H (Sister of Resident) published on 15 July 2024 Submitted via Website
Overall Experience

My brother had a previously arranged cardiology appointment at the hospital on 3rd May, when he was resident. I rang to arrange for him to be taken - but he wasn't! I only found out when the consultant's secretary rang later, and arranged an alternative appointment. I haven't had any explanation of why this didn't happen. In June, he was notified that he needed a Covid booster jab. I notified the home, and it was being referred to the visiting GP the next day, I was assured. When I checked with my brother at the weekend, nothing had happened, so he missed the deadline.

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Review from David S (Son of Resident) published on 14 June 2024 Submitted via Postal Card
Overall Experience

My mom came to Bromford Lane Care Centre from hospital. She came there to be assessed. Even though Mom didn't want to be there, the staff made her very welcome. The staff took Mom outside for a cigarette whenever they had time which she liked. We were happy with the care and compassion that was given to Mom. We couldn't fault anything at the home and thank everyone for what they did for Mom.

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Review from Mandy B (Daughter of Resident) published on 11 June 2024 Submitted via Website
Overall Experience

Can I just say what an outstanding home for my father, the team of management and care providers go above and beyond to make my father feel safe, secure and very much valued, I couldn't have wished for better care.

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Review from Alma P (Wife of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience
I found this care centre to be clean and well run.

The staff were friendly and helpful and attentive to the needs of the resident.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 February 2026
Overall
Inadequate
  • CaringInadequate
  • EffectiveInadequate
  • ResponsiveInadequate
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Bromford Lane Care Centre.

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Frequently Asked Questions about Bromford Lane Care Centre

What types of Care is Bromford Lane Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bromford Lane Care Centre have?

There are 116 Single Rooms.

What are the Facilities & Services at Bromford Lane Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Bromford Lane Care Centre to the centre of Birmingham?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bromford Lane Care Centre to verify any information. View our terms and conditions. Bromford Lane Care Centre has an Enhanced Service -more info.