Bromford Lane Care Centre

28 Fairholme Road, Washwood Heath, Birmingham B36 8HP
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9.5 110 Reviews
  • Bromford Lane Care Centre, Birmingham
Bromford Lane Care Centre makes an excellent contribution to care provision in the Washwood Heath area of Birmingham, with a 116-person capacity and a service suitable for a wide range of care needs.

Though a large care facility, a professional care team follow the company policy of personalised care service, ensuring that all residents feel they are treated as an individual and have their own care packages regularly updated.

This modern and state-of-the-art care facility welcomes long-term residential needs and temporary nursing requirements, while also providing solutions to people with dementia care and palliative care needs.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 116 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Judith Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (116)
  • Single Rooms with Ensuite Wet Room (116)

Bromford Lane Care Centre Reviews (110)

9.5

Bromford Lane Care Centre has a Review Score of 9.5 (9.482) out of 10, based on 36 reviews in the last 2 years.
Over all time Bromford Lane Care Centre has 110 reviews.

Overall Experience
  • 77
  • 24
  • 1
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Date Published
  • 110
  • 7
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  • 36
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Reviewer Connection to Bromford Lane Care Centre
  • 27
  • 25
  • 9
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  • 2
  • 1
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Total of 110, showing 61-80
Review from C G (Sister of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Bromford Lane since the start of the year, we have not been able to visit because of Covid and living three hours away. My first visit was last week 27th September when we arrived we were given a test and supplied with PPE. All the staff we spoke to was very friendly and helpful.
As this was our first visit to see my brother the manager accompanied us so that we felt at ease with him as he has Alzheimer's, we could tell he gets on with the manager very well as they had a good laugh together. The home is very clean and tidy we have no complaints.
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Review from D J (Sister of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was moved to Bromford Lane Care Centre in April 2019. the care team and set-up were more suited to his needs. He was looked after with dignity and care. Although it was difficult for him to interact or join in with activities staff made time for him. As a family, we were always made welcome
and any concerns were easily discussed and addressed by both sides. When closed due to Covid I could send videos to him which was fantastic.
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Review from Julie C (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Room dirty, personal items missing, staff unaware of where these items have gone. Staff do not communicate with each other. Dads had many falls even though he cannot get out of bed, several bruises to which the staff know nothing about. Dad is in the later stages of Alzheimer’s, therefore, cannot communicate
with us so we have to rely on staff providing information which usually is two different stories. Dad cannot feed or drink himself and on visits, we often find no drink available to him and have to ask for these items, he is usually very thirsty so I doubt he even gets a drink due to the short staff situation which is always being used when questioned. The phone rarely gets answered so unable to see how Dad is doing. When I enquired why Dad was left in bed all the time, I was told they didn’t have enough staff on to get him out, so I guess this applies to his meds, eating, drinking and personal care on most days. The list is endless on faults with this home.
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Review from J V (Daughter of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Bromford for 3 years now. He is well cared for and was well looked after during the covid pandemic.
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Review from Keith D (Stepson of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have found the Manager and her team as well as the Clinical lead there to be extremely helpful in dealing with my Stepmother, nothing is too much trouble for the Care home and I highly recommend, this care home.
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Review from Sean M (Nephew of Resident) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with all the care and attention that was given to my uncle. The staff could not do enough for him and always made me welcome when I visited him.
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Review from S W (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff were really helpful, however, overall I feel the care home is short of staff and that shows with the one to one care you can give to someone.
Since moving my dad, he is now both walking and smiling. You were happy to just leave him in his room, he lost so much weight there.
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Review from Susan M (Sister of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother settled straightaway which shows how kind, considerate and friendly the staff are.
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Review from Jayne F (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been very ill and is now on end of life care. The staff on the dementia ward are so caring to my mom, I cannot fault her care.
All the staff in the home are always there if you need to speak to them about anything.
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Review from Stephen W (Son of Resident) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after my mom whilst with yourselves. Thank you so much for your caring and love shown to my mom.
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Review from D E (Niece of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bromford Care Home is easily accessed via the no.11 bus. Our uncle was admitted to the Kimberley EAB unit and from day one the staff have been really welcoming. They have listened to and responded to our requests pertaining to our uncle. The staff handle continence care with dignity and he is washed
and dressed in clean clothes every day.
Our relative seems to be settled. The staff have worked with him to improve his mobility, as this was greatly reduced following hospital discharge. He has gained a little weight and looks well. The staff prompt him to eat at meal times as well as providing regular snacks in between.
The management staff make time to discuss concerns and this has put our minds at ease. We are pleased to have our uncle in this care home because we believe that they care for the residents, who are kept safe and secure.
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Review from Edward B (Husband of Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Bromford Lane Care Home to meet all of my needs and expectations at what has been a difficult time. The transition was made smoothly and without fuss. I feel I can talk to all members of staff about my wife and her needs and notice that they are all attentive and treat residents with respect.
I feel my wife is well looked after and think this was an excellent choice.
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Review from David B (Son of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in Bromford Lane Care Home since August while sceptical at first I feel the care dad has received has been good. The carers are approachable and treat dad with dignity. My dad has challenging needs and until we can find a suitable care home close to my mom and our family, I'm happy for
my dad to remain at Bromford Lane Care Centre.
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Review from D T (Brother of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and support to my brother. Very professional staff who show dignity and respect towards all residents. Very friendly staff team, management is excellent and support families also.
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Review from Janet H (Friend of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My best friend is a resident of Bromford care home. She is extremely happy and settled there. The staff are excellent and very caring. The home is lovely and well maintained. The rooms are bright and cheerful. Staff are very friendly and helpful and have answered any questions and worries we have had.
I would strongly recommend this home to others without reservation.
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Review from Pamela M (Friend of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was in hospital and needed a nursing home for her onward care. Five homes assessed and refused her. Bromford Lane has accepted her and welcomed her. The staff are extremely helpful and caring. During a very difficult period, they offered and gave excellent service to both my friend and I.
She was admitted on 31/08/18 and the care and support she has received has been wonderful.
We cannot thank the management and staff enough. The company is lucky to have such a brilliant team.
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Review from Lorraine H (Daughter of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been admitted to the dementia ward. My daughter, my grandson, 14 weeks old and myself visited my dad over the weekend.
Even though he is staying there for a short time he is very settled even though he naturally wants to go home.
He told us the staff are lovely and the food is good.
We
cannot thank all the staff for making us feel really welcome.
I work in the care sector and felt that I need to say a big thank you to all the staff for their kindness and all their hard work.
Thank you from a grateful daughter.
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Review from G Y (Son of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On behalf of my father, we as a family would like to thank all the staff and management for the care of my father during his time at Bromford care home. I would like to thank the staff that were involved in the last few hours before my father's passing as I know my father would have appreciated that
these staff members were there at the time. I would just like to finish by saying a massive thank you to all the staff and management.
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Review from Angus M (Son of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely dad had been in a Hospital for an extended period and was placed in Bromford Lane Care Home. It wasn’t near our home and we were concerned as to its location and told that private was best and to avoid. No other home could take my dad due to his needs. He started on the dementia floor but
quickly moved to nursing care. The level of true care, consideration and lovely staff members was so reassuring. As he quickly moved to end of life, the staff were the most heartfelt caring people you would want at the worst time in your life. They truly looked after my dad and those facing it, in my mum and us. To those staff I thank you and for staying past your hours to give us the best service, you were selfless and a true testament that people still care. For my experience I rate you as wonderful, thank you.
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Review from J R (Sister of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff excellent, very friendly and courteous. The residents I think spend too long in front of TV. When fully staffed things work well but when there is a shortage, it doesn't and the staff have to work hard to fill in when and where needed, but overall it is a well-run home, which my bother
is happy with and as long as he is happy so am I.
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Current Review Score: 9.5 (9.482)

Overview of Review Score

The Review Score of 9.5 (9.482) out of 10 for Bromford Lane Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.482 for Bromford Lane Care Centre is calculated as follows: ( (305 Excellents x 5) + (68 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (25 Very Poors x 1) ) ÷ 421 Ratings = 4.482
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bromford Lane Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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