Parkmanor Oaks

6 Thornhill Road, Dunmurry, Belfast BT17 9EJ
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Top 20 carehome certificate
9.9 47 Reviews
  • Parkmanor Oaks, Belfast
On entry to the foyer, visitors could be forgiven for thinking they have walked into a luxury hotel with the spacious entrance, the plush, welcoming sofas and grand stylish décor.

And the luxury doesn’t stop there. Each one of Parkmanor Oaks rooms is equipped with an en suite bathroom and plasma TV.

The comfort of Parkmanor Oak's residents is priory along with first-class care.

This home has 3 separate wings offering specialist dementia care, residential care and nursing services, all set in picturesque parkland just moments from Dunmurry village.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Gardens
  • Television point in own room

Good to Know

Person in charge

  • Claire Black (Manager)

Local Authority / Social Services

Admission Criteria

  • All residents subject to a pre-admission clinical nursing assessment.
  • Ages from 18 to 111

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2010
  • Number of floors: 3

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • Tours available anytime. Please contact home directly to arrange an appointment.

Parking

  • The home has on-site parking available.

Parkmanor Oaks Reviews (47)

9.9

Parkmanor Oaks has a Review Score of 9.9 (9.903) out of 10, based on 16 reviews in the last 2 years.
Over all time Parkmanor Oaks has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Parkmanor Oaks
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Total of 47, showing 1-20
Review from P R (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience in Park Manor is always excellent. The caring kindness of all the staff is really great. They make residents and their visitors feel like family. My dad has flourished since going into Parkmanor Oaks and is so content which makes me feel very content in knowing he is well looked after.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you are receiving lives up to the expectations for your father. Their wellbeing and fulfilment is our utmost priority. I will ensure the team at Parkmanor reads your kind words!

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Review from G O (Wife of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Parkmanor care home in Dec 2023 he suffers from Alzheimer's disease. From the first moment that we made contact with the home we were treated with great kindness and empathy. The home is extremely well managed and the communication is excellent. The staff are very kind and
attentive to all my husband's needs. The staff report every day on his health, mood, activity and general well being. The activities and entertainment provided are exceptional there are regular weekly events and special dates are celebrated in such a professional manner. I cannot thank the staff enough for providing a home from home for my husband and family.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

From the entire team at Parkmanor, we want to thank you for taking the time to submit your feedback on the standard of care received. We are glad it lives up to your expectations for your husband. We pride ourselves in caring with heart.

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Review from J R (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parent was admitted 3/6/24. He has settle well. It is just like a big family nothing is to hard for them. Not do they look after my parent. The look after me plenty too.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you are receiving lives up to the expectations for your loved one. Their wellbeing and fulfilment is our utmost priority, and we're glad to hear you've also benefitted yourself. I will ensure the team at Parkmanor reads your kind words!

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Review from Jordan E (Granddaughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother stayed with Parkmanor Oaks care home and she was treated so well! They are a complete credit to themselves for how much they care for their residents as if they are their own family. They spent so much time always making sure my grandmother was involved in activities, and made sure her
day was always full of laughter and joy. They are such a homely place to have a loved one stay with. I'm so grateful to each and every staff member for taking such great care of my grandmother.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you received lived up to the expectations for your loved one. I will ensure the team reads your kind words. Best Wishes.

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Review from L E (Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do we start!
Parkmanor Oaks was definitely the best choice for our family, when it came to the care of our Grandmother.
We had heard amazing things from the families of residents, and having met the staff and management, we knew we had made the best decision and she would be in the right hands!
From
the first day Granny was in their care, the staff were so attentive and welcoming. You could tell they take real pleasure in helping their residents. From facilities to security, everything was just what she needed.
We had heard rumours about interactive fun days and parties for residents and their families to enjoy together and once we seen this in person, we agreed we wanted to live there ourselves!
If ever we needed any update or had questions about granny's care, there was no hesitation to keep us in the loop.
Our granny always had a smile on her face. And, without a doubt Parkmanor kept it there.
We can never thank the staff and management enough.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

From the entire team at Parkmanor Oaks, we want to thank you for taking the time to submit your feedback on the standard of care received. We are glad it lives up to your expectations for your grandmother. We pride ourselves in caring with heart.

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Review from M G (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Parkmanor Oaks Nursing home I can't thank them enough for their care and understanding of my mum's needs. The staff are very supportive, caring and go above and beyond to all the residents. Great entertainment days during the week getting everyone involved enjoying a few hours of music and craic. Food
is good and plentiful the kitchen staff are great providing a very high standard everyday. Parkmanor Oaks has a warm and comfortable atmosphere and a great team of people. Big thank you to them all.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you are receiving lives up to the expectations for your loved one, in particular the entertainment and food provided. I will ensure the team at Parkmanor reads your kind words.

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Review from E T (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience of Parkmanor Oaks has been very good and has excelled my expectations. My mother has been a resident for 1 year and I can highly recommend Parkmanor Care Home.
The staff at every level are compassionate, helpful and friendly.
The Nursing Staff are very attentive and cognisant of my mother's
needs and react accordingly.
As a family we are kept abreast of any issues with Mum's health and the staff make every effort to ensure my mum is clean, comfortable and safe at all times.
Any issues raised by me are dealt with immediately and professionally.
The entertainment is amazing and appropriate for the residents.
Parkmanor Oaks is very family orientated and we are included in all events. The staff have become like a family to me and my family over the past year.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you are receiving lives up to the expectations for your loved one. Their wellbeing and fulfilment is our utmost priority. I will ensure the team reads your kind words!

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Review from Gareth M (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we couldn't be happier with the care the staff at the home provide for our mum. So welcoming for us when we go to visit mummy. The activities put on by the staff/home for the residents are so so good.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for your lovely review. We are so glad you are happy with the standard of care.

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Review from Flo B (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are professional and caring. They have always responded to my father's needs and requests. They are always striving to improve the quality of life for each of the residents. They encourage residents to participate in activities and have regular entertainment which lifts their spirits.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you are receiving lives up to the expectations for your loved one. Their wellbeing and fulfilment is our utmost priority. I will ensure the team at Parkmanor reads your kind words!

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Review from Keith M (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident for nearly 5 months and I am delighted in all aspects of care and surroundings provided.
I am comfortable that she is currently in a safe environment with an excellent level of continual supervision.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you are receiving lives up to the expectations for your loved one. Their wellbeing and fulfilment is our utmost priority. I will ensure the team at Parkmanor reads your kind words!

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Review from Clare M (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving our mum to Park Manor Oaks was an incredibly hard decision, but it's been the best one we could have made. She wasn't coping well on her own and the family was scattered far and wide. The team's compassion, patience, and care for my mum have been reassuring. They take account of different personalities
and individual's likes and dislikes gently encouraging her to engage when she's withdrawn and involving her in the life of the home. They understand the power of music, entertainment and activities to boost the morale of the residents and families can take part too.
During Covid, the home worked tirelessly to ensure we could still visit and stay connected. Whether through safe visits or other ways of communicating, they kept us close to Mum, which meant so much. Any inevitable medical incidents are managed with care, good communication and attention.
Mum is getting older, but the dignity and respect she's shown here make all the difference. We feel lucky to have her here.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you are receiving lives up to the expectations for your loved one. Their wellbeing and fulfilment is our utmost priority. We are glad to hear of the dignity provided to your mother and the gentle boost with activities. I will ensure the team at Parkmanor reads your kind words!

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Review from Joanne L (Niece of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family, are very pleased with the care my aunt is receiving. She is happy and content in her new surroundings, which is a blessing for us and for her due to her advanced dementia.
She requires a lot of care as she is at the advanced stages of her illness and we are very grateful for all the
help and support from the staff.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you are receiving lives up to the expectations for your loved one. Their wellbeing and fulfilment is our utmost priority. We are glad to hear of the dementia support being sufficient for your aunt. I will ensure the team at Parkmanor reads your kind words!

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Review from Catherine M (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble. From admission, my father-in-law has been so happy, he always looks well and clean the choice of food is fantastic and you only have to ask to ensure they get the correct care and attention. Staff are amazing and so kind, even when my mother lived here she was cared for
in the best way possible. Always able to ensure health care professionals are in attendance. I cannot say anything out of turn for each and every staff member in Parkmanor. My father-in-law has put on weight and totally involved in all activities and he is still able to have a beer when he wants it. The biggest well done on such an amazing care home.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to review Parkmanor Oaks. We are pleased the service you are receiving lives up to the expectations for your loved one. Their wellbeing and fulfilment is our utmost priority. We are glad to hear of the positive weight gain in your father-in-law and enjoys the food. I will ensure the team at Parkmanor reads your kind words!

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Review from D D (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents both resided here when their ill health meant we could no longer look after them at home. An extremely difficult decision, but all staff from the hairdresser, domestic, carers & nurses welcomed them into the home with true compassion. My mother had a poor appetite & we witnessed staff offering
her so many different choices of food & fluids not on their menus for that day.
Entertainment/stimulus for residents & families was excellent & we used the private bar with numerous activities they provided to help them remember special occasions like Christmas, birthdays, Mother's Day, Saint Paddy's Day, 12th July (ensuring inclusion for everyone).
Their sing-alongs & reminiscence sessions were excellent.
Staff were very complimentary of management & the owners which was evident when they held cultural days to showcase the ethnic backgrounds of their staff.
We as a family will never forget the excellent care my parents received there.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you for taking the time to submit this very kind review, the team at Parkmanor has read your thoughtful words. It was our pleasure to look after your parents. Best Wishes.

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Review from S H (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dedicated staff kindness, home to home. Brillant entertainer and activities to suit all the residents very welcoming good overall standard. Very approachable with any concerns a lovely bunch of caring people.
Reply from Lois Edgar, Digital Marketing Executive at Parkmanor Oaks

Thank you so much for taking the time to review Parkmanor Care Home. We are pleased you had a positive experience, we will pass your comments to the staff in the home. Kind regards.

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Review from Paula B (Daughter of Resident) published on 12 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to thank these brilliant and kindly staff who took my mum into their hearts and made her a part of their family. I thank the staff from the bottom of my heart. They looked after my mum for over 3 years and they were her family.
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Review from T I (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I cannot thank every single member of staff in Parkmanor Oaks who looked after my mother. She was treated and cared for so well. Our mother passed away a few days ago. We stayed with her for the last few nights of her life and the care and attention she got was second to none. They were
also extremely kind to us making sure we were comfortable and fed during such a difficult time. A big thank you to you all.
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Review from Nigel B (Son of Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care and compassion shown to my father and I at the end of his life by all the staff. I would particularly like to thank the manager and her team for everything they did. And his carer for nursing him.
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Review from Alison M (Daughter of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my dad from another home to this one.
My sister and I were delighted with the care my dad received. The staff also looked after us very well.
My dad passed on and I can honestly say that the dignity with which my dad was treated was outstanding.
I would like to thank the home manager for
all her care during this time.
All the staff were brilliant but special thanks goes to four carers in particular, who were just fantastic.
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Review from Nuala H (Granddaughter of Resident) published on 8 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to each and every one of the staff who are currently looking after my Nannie. In this time of social distancing, I’ve been so worried about my Nannie, and it’s so hard not to be in touch or see her. My Uncle just received a video message of my Nannie enjoying a sing-along with the
staff - this has made my week! Thank you so much for all your hard work, care and attention.
Reply from Catherine Rooney, Marketing Executive at Parkmanor Oaks

Hi Nuala


Thank you so much for taking the time to write this lovely review. We know this is such a hard time and really do appreciate your kind words and support. We are delighted you enjoyed the video. We will continue to provide the best care for your Nannie.


Kind regards,
Macklin Care Homes.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Parkmanor Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Parkmanor Oaks is calculated as follows: ( (175 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 189 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.988 Points relating to the number of positive Reviews for Parkmanor Oaks is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 16 Positive Reviews ÷ 16.2 = 0.988
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (36)

Meet the Team (4)

Claire

Claire Black

Job Title: Nurse Manager Joined: 2010

Claire is the nurse manager at Parkmanor Home. She joined the Macklin family in 2010!

Nicola

Nicola Cork

Job Title: Deputy Nurse Manager Joined: 2013

Nicola is one of the deputy nurse managers at Parkmanor Home.

No image found

Laura Campbell

Job Title: Deputy Nurse Manager Joined: 2010

Laura is one of the deputy nurse managers at Parkmanor Home. Laura joined the Macklin family in September 2010!

No image found

Colin Williams

Job Title: Activity Therapist Joined: 2022

Colin is one of the activity therapists at Parkmanor Home.


He joined the Macklin family in December 2022.

Frequently Asked Questions about Parkmanor Oaks

What types of Care is Parkmanor Oaks registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Parkmanor Oaks have?

There are 81 Single Rooms.

What are the Facilities & Services at Parkmanor Oaks?

Gardens & Television point in own room are some of the Facilities & Services.

How far is Parkmanor Oaks to the centre of Belfast?

4.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Parkmanor Oaks to verify any information. View our terms and conditions. Parkmanor Oaks has an Enhanced Service - more info.