Rose Court

30 Westbourne Avenue, Townland of Brocklamont, Ballymena BT43 5LW

Rose Court is the first Runwood Homes facility in Northern Ireland, located in a pleasant area of Ballymena and registered to offer care to up to fifty-five service users.

The home's staff are highly-trained in achieving modern care standards, while ensuring that the needs of elderly residents are respected in a dignified manner.

Rose Court maintains strong links with the local community and other health professionals, striving always for a flexible and proactive service.

Group: Runwood Homes Ltd

Person in charge: Dr Pauline Hunter (Manager)

Local Authority / Social Services: Northern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages from 50 to 100.

Single Rooms: 100

Rooms with ensuite WC: 100

Facilities & Services: Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents

Latest The Regulation and Quality Improvement Authority* Report on Rose Court: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.8 (maximum of 10) for Rose Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Rose Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.475 for Rose Court is calculated as follows: ( (69 Excellents x 5) + (37 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.3 Points relating to the number of positive Reviews for Rose Court is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 6 Reviews ÷ 20 Target = 0.300

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Rose Court has a Review Score of 8.8 (8.775) from 10 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rose Court?

  • Extremely LIKELY
    6
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rose Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

From personal experience, I would say that generally the care residents receive in Rose Martha Court is good and the staff are pleasant and very helpful. With some staff going above and beyond their duties. However, especially on the night shift, I feel residents' standard of care would be of a higher standard with at least three care assistance on duty, as most of the residents require the assistance of two staff.
I personally feel residents who do not want to participate in group activities or are unable to do so would benefit from stimulation via personally tailored activities.

How likely would you be to recommend Rose Court? Likely

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Average Rating:   3.3 out of 5

The staff at Rose Martha Court do a great job in some challenging conditions. Mum has had a couple of falls and the staff, particularly 2 members, were fantastic in ensuring mum got the right care. It would always be great to have some more staff to help relieve the pressure.

How likely would you be to recommend Rose Court? Likely

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Average Rating:   4.3 out of 5

My sister is very happy here and I am happy with the care she is receiving. She enjoys her food and the company with other residents.

How likely would you be to recommend Rose Court? Extremely Likely

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Average Rating:   5 out of 5

I am happy with the care my mother is receiving in Rose Martha Court. Any problems she has are dealt with in a professional manner.

When I visit, I find staff very friendly and helpful.
Sometimes she thinks she is at home which is comforting.

How likely would you be to recommend Rose Court? Likely

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Average Rating:   4.8 out of 5

All round excellent.

How likely would you be to recommend Rose Court? Likely

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Average Rating:   4 out of 5

Staffing levels are adequate but the dementia unit, due to ages, abilities, toileting needs etc needs to be higher numbers to help the unit operate. Like most homes, there are too many agency staff who do not know the residents unless used regularly. Residents and families prefer to know the staff. A few sofas in place of chairs in the lounge would improve family visits and allow closer contact with residents.

How likely would you be to recommend Rose Court? Extremely Likely

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Average Rating:   3.7 out of 5

Thank you, thank you, thank you, thank you.
We could not have asked for a better environment for my father to end his days.
You were so kind and understanding with all of us too.
It was a blessing to find you.
Thank you.

How likely would you be to recommend Rose Court? Extremely Likely

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Average Rating:   5 out of 5

From our first contact, the Rose Martha care home showed that it treated all its residents as with care, respect and kindness. The manager showed us around and clearly knew everyone's names and situations. He understood that we were looking for somewhere which could cope with Dad's inabilities but would make the most of any abilities he still had.

We were particularly impressed by the beautiful pot plants in the room of a lady who could no longer communicate and whose family lived far away and could only visit once a month. It was the nurses who looked after the plants, making the room so much more homely: I'm sure they cared for the resident as they cared for the plants. The manager was keen to show us the kitchen (always a good sign) when we turned up unannounced and the staff there were jolly and clearly proud of what they had achieved - it smelled good!

The welcome cafe is such a good idea too and shows that thoughtful, people-centred innovation is the way forward.

How likely would you be to recommend Rose Court? Extremely Likely

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Average Rating:   5 out of 5

The care my father received was excellent. The staff were very attentive and helpful during my fathers time there.
We saw at first hand how good the carers were and how well they treated
Thank you for all your help.

How likely would you be to recommend Rose Court? Extremely Likely

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Average Rating:   4.5 out of 5

I would just like to congratulate the staff who looked after my father in his last days. Their compassion and caring was a credit to their calling. It made his last days more comfortable and was solace to the family in that we knew he was in good hands. Thank you for caring.

How likely would you be to recommend Rose Court? Extremely Likely

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Average Rating:   5 out of 5

Submit a Review for Rose Court

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rose Court